Amazon.com

Complaint: [redacted] I am requesting that a copy of this case be sent to me, physically and that all data within be contained permanentlyI will be forwarding all data to the FTC for further investigationThank you! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:They claim they have nothing to do with A particular part of their own website;They have not convinced me that their technical support team has even looked into the matter;The problem has not been resolved Sincerely, [redacted]

Hello Ms***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern, please accept my sincere apologies for the inconvenience causedWe always like to hear from our customers, and we're glad you took the time to write in; We certainly don't want our customers to experience this.A full refund of $was issued as a gift card for order Order# [redacted] on Friday, November 3, Further I see that this amount was claimed on Order# [redacted] .Also I see that $promotional credit was issued on order of Amazon Fresh since the Pantry order was delivered late.I hope this helpsIt is our privilege to have you as our valued customer & would like to thank you for your continued support.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.==========================Information received:11/15/2017==========================Consumer Information: [redacted] ==========================Complaint filed against:NAME: Amazon.comRevdex.com MEMBER: YES==========================Case Description: I placed an order with Amazon Prime Pantry, and I was gold that it would be delivered on FridayI checked the website and the tracking info today (Friday) and it says that the order would be delivered on Monday, due to the package arriving late to the UPS facilityI am on a very tight budget, so I can’t just be shelling out money here and thereNot only were they giving me the runaround regarding a credit for same-day delivery in Amazon Fresh, the refund that I’ve asked for will be sent to me in 3-business days! This is an inconvenience, and the CSRs I have spoken to (including the supervisor) seemed to have a lack of compassion for my situation.Desired Resolution: Immediate credit of the items, delivery, plus my refundThis is the only way I will ever even think about shopping at Amazon again.====================================================Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI felt Black Listed and just abused by your manager Carmel Your employees do not spend any time listening and correctly interpreted conversations would be appreciated Thank you.Sincerely, [redacted] ***

Hello [redacted] ,I'm Uday T [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you thus far regarding the seller account associated with Amazon.The e-mail address you had provided us with isn't associated with an accountWe only provide information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: a refund should be issued immediately & no retunrs/questions asked.Sincerely, [redacted] ***

Greetings from Amazon,It appears this Seller's account was not active for a period of timeWhen an account is not active, we will sometimes close the accountI've forwarded the Seller's comments/feedback to our Business and Operations teams for review As we continue to improve our services, input from our sellers is invaluableThis Seller's Account has been re-instated.Regards

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your orders, Order ID: [redacted] and Order ID: [redacted] .I've verified and see that we have already filed A-Z Guarantee claim for full reimbursement of these orders.Processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteeAs confirmed earlier, refund of $was successfully issued to your Visa on April for your Order ID: [redacted] Please allow 3-business days for the refund to complete online from the date of issuing refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Dear ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the delivery time taken for your recent Prime orders.If an item isn't readily available, selecting One-Day or Two-Day Shipping(or Prime) will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.I've checked and see few of your recent orders were delayed in transit once the orders were shipped from our endI've forwarded your comments as a feedback to our shipping departmentThey'll investigate further and make sure this doesn't happen againYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I appreciate your patience and understandingWe hope to see you again soon.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern, regarding the refund of your itemUpon checking, I see that we haven't received your return package yetAfter the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then processedI expect your return to complete soon.Please understand, the return authorization doesn't show you returned the itemWhen you use the label we provide, we're able to track the return from here and there are no records of you returning this oneUntil the item is received and processed we'll be able to refund it.I understand you requested to cancel the Prime on your accountUpon checking, I see that your Six Month Free Trial Prime Plan for Amazon Student ProgramI see that you're not charged for this membership.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear an order was charged to the incorrect payment method.I realize the response you received from Customer Service was frustrating, however it was correct in that we're unable to switch a payment method post chargeWe do not randomly select a credit card for orders placed through the shopping cartAfter you place an order with a credit card, that credit card will be available as a payment method for future orders, and it will appear under your payment options automatically.Unfortunately, I'm not able to charge a different credit card for your orderOnce a charge has been processed, we're unable to make changes to the payment method used for an order.We strive very hard to make sure our customers are fully informed about what payment methods are being used for their orders; this is why we have a separate selection page (just so you can choose which payment method you want to use), and it's why we show your final order details on the last page of the checkout.Because of the circumstances I've made an exception to our standard procedureI've requested a refund of $to your payment method used on this orderThis refund will be processed in the next 3-business daysOnce processed, you'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with your device.To help you in this, as an one time exception I've requested a full refund of $for the Fire TV stick and there is no need to return the itemThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here: [redacted] Regarding Fire TV damage: [redacted] , please do understand that as per Conditions of Use under " DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY " Amazon will not be liable for any damages of any kind arising from the use of ant amazon service, or from any information, content, materials, products.You can review our Conditions of Use here: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry for the inconvenience caused with the activation of Prime membership on your account.I've thoroughly reviewed your account and it looks like you've accidentally clicked on the Prime membership activation while placing an order.To ensure uninterrupted access of Prime membership, in general the renewal is automatic unless you choose to continueSince the auto renew option was set to 'Yes', the membership was renewed and you were charged.I confirm that your Prime membership was cancelled and a refund of $was issued to your credit cardRefunds typically process within 3-business days and appear as a credit on your statement.Furthermore, as you've mentioned that you never activated Prime; I'd suggest you to check with your family, friends and the authorized users of your account and credit card.Please be assured, Amazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your account remains secureIf you have concerns regarding your account security, the best action you can take is to choose a strong password for your account and do not share with anyone.For more information please review the following Help http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] , I understand that you’re disappointed that there was no communication around this transactionI’ve considered this as a feedback and have escalated to our teams internallyIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve our store and services.We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the delay in the delivery of your Prime eligible orders.The vast majority of our orders are usually delivered well within the expected delivery time; however, in a few instances, events beyond our control can cause unforeseen delaysI understand how upsetting this experience may have been and I regret the disappointment this may have caused.Although we won't be able to provide you any compensation beyond the prime extension or the $prime credit, please know that I've forwarded this information to the appropriate teams, so they're made aware of this situationThis will ensure a thorough investigation takes place, and preventative steps are taken in the future.I encourage you to view the terms and conditions of use listed here:hhttps://www.amazon.com/gp/help/customer/display.html/ref=footer_cou?ie=UTF...⇄ aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againI hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello, We are writing in response to the complaint # [redacted] .We received the tracking information provided by buyer for order [redacted] We have checked the tracking information USPS [redacted] shows unclaimed and return to senderWe request buyer to contact shipping company to retrieve the item back.Once the buyer receive the item back, buyer will need to contact the seller directly to return it and also we request them to reply back to this email with return tracking information and return receipt when the item is returned again, to the seller provided return address.If this will result in a greater delay than buyer and the seller had anticipated, we request buyer to contact the seller immediately to make appropriate arrangements.Thank you,

Complaint: [redacted] I am rejecting this response because: I called Amazon and spoke with representatives and was assured account would be closedI've emailed as well with no results Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear of the frustration caused by recent deliveries from USPSOur choice of delivery services reflects on our business as a whole, so it's disappointing these deliveries may cause a long time-valued customer such as yourself to stop using our services.Your concerns with our carrier choices, and your poor delivery experiences, have been shared with our Shipping team for further review to identify improvement opportunitiesEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.I greatly appreciate the time you took to share your experiences with usI hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: my account is locked again after I made an order I cannot access my account and no one wants to open it I used my gift card balance dollars which was given by amazon for my trade in items and dollar on my visaNo email has been sent why account closed or any information this business is scamming me Sincerely, [redacted]

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble caused with emails received about Amazon PrimeI completely understand your frustration.I've thoroughly reviewed your account and couldn't find any emails sent to you regarding Amazon Prime or any other productsIn this case, please send us the screenshots of the emails which you've received so that we can investigate further.For tips on identifying whether an e-mail is from Amazon, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId= [redacted] Additionally, here is the way you can unsubscribe from mailingsPlease let us know by visiting the link below and by clicking on "Customer Communications Preferences."http://www.amazon.com/gp/help/customer/display.htm [redacted] On the next page you will be able to choose which communications you want to receive from us, and which ones you don't want to receive.It may take several business days to process such requests, and you may receive one or two additional e-mails before the unsubscribe process has been completedPlease keep in mind that it's possible these e-mails are coming from another website associated with Amazon.comUnsubscribing through Amazon.com won't unsubscribe you from e-mails from other Amazon websites like Audible.com.You'll still receive transnational e-mail, such as messages related to your orders or information about your accountThis also includes messages from third party sellers of the products in your order[redacted] , we appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am sorry but I cannot accept this half-baked response that doesn't provide any resolution to my caseWhat needs to be considered is the fact that not one, but three associates said that Amazon will honor the lifetime warranty previously given to me, For replacements moving forward I am to reach out to Amazon directly, and If I have any issues that arise Amazon would do their best to resolve my issues as it is fulfilled by AmazonI wouldn't be as persistent if only one associate told me this, but three associates said the same thing, leading me to believe that it is written in Amazon's policies to address customer concerns this wayNow that I'm relaying the same things three associates previously told me, Amazon is not only telling me this is false, but they are now changing its policies and coaching/training their associates to say things completely different to customers now? I am appalled that such a large company like Amazon is handling customer support this way--outlining policies a certain way and then later changing them after realizing it disadvantages the company.As a person who not only has been a customer of Amazon for many years (also have an Amazon credit card from Chase) and a person in the tech industry, I'm truly surprised by how Amazon is handling my issueI don't believe I am asking too much as it is within the scope that was previously told to me by three Amazon associatesNot one, but threeIf my issue isn't resolved in a fair way, I will definitely rethink whether or not I will continue to use and recommend Amazon, especially since there are many alternatives out there who provide the same, if not better, customer service.Best,***