Amazon.com

Revdex.com: I am writing about complaint # [redacted] The business and I have come to a settlement that I find acceptable Thank you, [redacted]

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to read about the experience you've had with your recent order for the Tooth PowderI've reviewed the order and your account and would like to help.First thing, to correct this issue, I've issued a refund for $to your Visa card on the new order # [redacted] You should see the credit applied in the next to business days.While we do have a pretty firm policy on price matching, in this case it was applied incorrectlyYou'd already ordered the item and the reason for it being the original order still stuck in shipping processOn top of that, the original agent you spoke with actually recognized what happened and offered to give you the price match if you were to re-order the item.About the order# [redacted] : I reached out to the concern shipping team to why this is still not shippingAlso, I have requested them either to ship the item as soon as possible or cancel itIf this order turns up, please keep it since there is no need to return.I've checked your orders, including the correspondence you had with our customer service teamsI've sent a message to the direct management of the agents you corresponded with and let them know what happened We'll ensure they're coached accordingly on how best to resolve these types of issuesOur aim is to make shopping quick and easy, so I can understand your frustration with how this was handled.Again, I'm very sorry for everything that happened and that it came to this pointI hope this takes care of everything.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that incorrect items are sent in original and replacement ordersThis is definitely not what we want our customers to experiencePlease understand that we work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, Amazon.ca doesn't offer a price match guaranteeTo read more about our pricing, please visit our Help pages:https://www.amazon.ca/gp/help/customer/display.html/?nodeId=918710I've checked the order and see that a full refund was issued to your Visa cardI request you to please return the item by using the below return label:https://www.amazon.ca/gp/orc/rml/Dv2PwwqSRRMA I hope this information helps! We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

that reply is totally ambiguous and fail to directly address the issues in any form or fashion the reply is one would expect from a politician VAGUE and Ambiguous the acknowledgement of sending package and having still remain with Amazon the PRINCIPAL Party whom is contracted with when purchase is made to ASSURE that the items are not just attempted delivery but are PROPERLY and deliveredWhen I send items as GIFTs to family and friends and told such has yet arrived is both embarrassing and heart ached as well as financial draining Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello, We have reviewed this complaint and unfortunately, we will not be able to take actions requested by the buyer as they have bought a item from a seller which is non returnable as per seller's policy Seller's policy are available for review before the purchase is made In summary, we will not be able to take actions requested by the buyer as the item is non returnable as per seller's policy Thank you

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your experience with Leather End Tuxedo Suspenders of order ID: [redacted] The type of warranty protecting a Tuxedo depends on the seller of record.Your Leather End Tuxedo Suspenders was purchased from the seller, Galleria Brands, so warranty inquiries will be best addressed by the seller directly.For more information regarding your warranty coverage, you can contact Galleria Brands by clicking the "Ask a question" button on their seller page (https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&market...⇄ sure to include your order number.I hope this helps.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The item was returned to the seller already and the updated tracking number is [redacted] I would like to request a full refund of this itemSincerely, [redacted] ***

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership renewal without your consentThis is certainly not what we want our customers to experience.I've checked your account and see that your Amazon Prime membership renewed automatically on June 4, and the payment card active on your account was charged $for continued membership.When customers sign up for Prime membership, we display the terms of the programAs per the terms, they authorize us the then-applicable membership fee and any taxes, using any credit card we have on recordThis being the reason the active card on your account was charged.To ensure customers have uninterrupted access to their Amazon Prime benefits, renewal of Prime membership is automaticThis is why we ask for a credit card when they sifor the free trial: to make the conversion truly automatic.Our ''Amazon Prime Terms & Conditions'' policy states ''Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your prime membership will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819201However I've also checked and see that the amount has already been refunded to you on June 4, and processed immediatelyRegarding the overdraft on your card, please let us know and we'll assist you further.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me and that Amazon is unwilling to be fair in this matterI am closing the caseSincerely, [redacted]

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with not being able to leave reviews for the products purchased.We have determined that you have violated our Community GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post community content on AmazonThis includes Customer ReviewsCustomer Reviews are meant to give customers unbiased product feedback from fellow shoppersBecause our goal is to provide Customer Reviews that help customers make informed purchase decisions, any accounts and reviews that could be viewed as advertising, promotional, or biased will be removedYour community privileges may have been revoked for one or more of the following reasons:-- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.-- You requested free or discounted products in exchange for reviewsWe made this decision after carefully considering your accountThis decision is final, and your community privileges will not be reinstatedTo learn more about our policies, please review the following on Amazon.com:-- Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730)-- Anti-Manipulation Policy for Customer Reviews (https://www.amazon.com/gp/help/customer/display.html?nodeId=201749630)-- About Promotional Content (https://www.amazon.com/gp/help/customer/display.html?nodeId=202094170) We cannot share any further information about this decision and appreciate your understanding in this regard.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello from Amazon.com,We apologize this email was not useful to the customerI can confirm this email alias has been unsubscribed from future marketing emails.Should the customer receive similar messaging at another address, they can opt-out using the link below: http://www.amazonservices.com/content/unsubscribe.htm

Complaint: [redacted] I am rejecting this response because: my family and I we are breaking up a well established relationship as a customer with Amazon for more than years..Amazon let us down so many times than we can handle this anymore..Merchandise never did arrive on time, too many emails,too many phone calls trying to address issues properly.so much timewell invested for nothing..The shopping experience does NOT longer exist with Amazon..waste of time Sincerely, [redacted]

Hello ***,I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upsetI've forwarded your feedback to the appropriate department--I know they'll want to hear about your experience.I understand your concern regarding the closure of your amazon.com accountI've checked and can confirm that your account has been closedAll payment methods and addresses have been removed and I've unsubscribed you from our mailing listYour account is no longer accessible to you or anyone else.If you still have access to the closed account, please make sure your computer is signed out of any Amazon accountsGo to the "Your Account" menu at the top right of our homepage, move your cursor over the menu, and click "Not You? Sign Out" from the expanded list of optionsOnce you're signed out, you won't be able to access the closed account again.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Shalini C.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.It looks like the e-mail address you contacted us with, [redacted] @msn.com, isn't associated with an Amazon.com accountFor your account's protection we're only able to provide account information when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, please provide us with that e-mail address so we can investigate further.We look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

I have reviewed the Seller's account and found that the account was terminated by whoever was logged in to the Seller's account on 2-5-As the Seller does not believe that they initiated this action, I have forwarded their concern to the appropriate team to investigate whether or not the account was compromised and this team will follow up with the Seller if they find that the account was compromised

Complaint: [redacted] I am rejecting this response because: I am perfectly willing to verify the account through or for this forumWe have gone through seller support at least times over the past couple of years since Amazon's DVD policy changeFor Amazon to contend that they cannot discuss this through this venue is just a way of avoiding the issueThe fact is that Amazon gives special treatment to Goodwill Industries and all of their independent stores, when they are a federally-recognized charity, the same as we are Sincerely, [redacted]

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to know about the delivery issues that you've had.It's definitely regrettable that you've had some many issues with getting your packagesI'll be following up with our transportation team regarding the issuesWhat you're experiencing isn't what we intend for our customers.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happenWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.I'd love to help, I'd request you to provide us with the affected order number so that I will look into itYou can reach me with the order numbers by replying to this email.We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the refund for your Order ID: [redacted] .I've verified and see that full refund of $was issued to your Amazon Gift card balance on March and is Active on your account.Also, I see that you had placed another order using some of the funds from this balance.You can view details of the completed refund on your Amazon.com account: [redacted] You can view your balance and usage history in Your Account here: [redacted] /Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Uday T [redacted] *Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the problem with your recent order, and I appreciate you making us aware of your experience.I've forwarded the details you sent us to our investigations teamEach report they receive is investigated and the appropriate action is takenCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.As mentioned, orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThe fulfillment, shipping and return is handled only by seller--Amazon.com is not directly involved in these orders and for this reason, we're unable to check condition of seller item before shipping or replace a seller item.Also, I see that a refund was initiated by your seller,Shop7PC, on May and May 25, respectively in the amount of $349.00($+ $175.00) and appears to be complete.A refund is considered an order cancellation on the seller's endWe do track seller cancellations, and if we find a seller's rate of cancellation excessive, we'll take action.If you don't see the refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentI hope this helpsWe look forward to seeing you again soon.Regards,Purna C [redacted] *Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I am not satisfied with Amazon's response.This is not just about the dollars charged from my credit card.Amazon mentioned they close my account due to compliance issuesFor what type of issue and what type of policy did I violate? I have tried many times to discuss my problems with Amazon's seller customer service and sent them a lot of emailsBut they did not explain the reason why they closed my accountUntil yesterday, one of their customer associates in USA told me that I have two accounts under my nameI have to say that this is an accident and I am not intended to create duplicate account.The situation is that I tried to open a seller account on Feb 8, 2017, using [redacted] , but did not complete the registration at that timeJust tried to get familiar with amazon seller platformOn Feb 24, I tried to open a seller account using [redacted] , but did not remember that I have already registered a seller account beforeNow both of my accounts are suspended.I am a new seller and definitely understand that Amazon do not allow one seller to hold more than one accountMy two accounts were created by accident and without any intentionAmazon can definitely check either of this account, no product information, no sell history, because I am new to Amazon and I did not have a chance to get familiar with the seller web page before my accounts were closedNow I am not able to log in neither of these accounts.As an open platform, Amazon should resolve their customer’s problem empathetically, rather than using machine words to reply their customersI know definitely know that Amazon frequently close sellers' account and hold their money for no reason or their so called reasonThis is widely spread all over the worldSo I suggest Amazon do a thorough investigation into both accounts and track my activity historyI need to close one of the accounts and keep the other oneIf I violate any policy, you can definitely close my accountThank you so much for your time