Amazon.com

Hello from Amazon.com,I have reviewed the compliant filed regarding the Order ID [redacted] and I have noticed that we have denied the claim filed by the buyer.We are unable to assist as the buyer didn't contact us regarding the issue within the given time frameHence, the buyer is not eligible according to our return policy.In summary, since the buyer was outside our return policy , we are not able to assist the buyer with the return procedure.Thank you,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease pass my regards and thanks onto Amazon for the great service, even though, it would not be possible without your helpThank you.Sincerely, [redacted] ***

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about this.I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.To make this right for you, we've already issued a full refund on your ordersThere is no need to return those itemsYou're welcome to dispose of them at your convenience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceVijay K.Amazon.comhttp://www.amazon.com =================================

Complaint: [redacted] I am rejecting this response because: I have yet to receive the refund I am owed back to my credit card, and the promotional credit has not been applied to my Amazon account yet either.Sincerely, [redacted]

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problems with the carriers Amazon Logistics and Dynamex, and I appreciate you making us aware of your experience.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with Amazon Logistics and Dynamex.Unfortunately, there is no way to request a specific shipperWe use a variety of carriers that we've found provide the best service for our different shipping optionsOne of these carriers is assigned automatically when we ship your order.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of Amazon Logistics and Dynamex.In the meantime I've also made an exception and deprioritized Amazon Logistics and Dynamex for future deliveries to your following shipping address : [redacted] Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee Amazon Logistics and Dynamex won’t be chosen in the future, but we'll do our best to accommodate you.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks again for taking the time to let us know about this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our right department.After reviewing your email, I understand the issues with your monitorUpon checking, I see that we have issued refund of $to the same payment card which would be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I also see that we have arranged UPS pick up for your monitorsUPS's first attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup requestUPS will attempt the pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arrive.Unfortunately, we won't be able to issue any more refunds for your orderI've escalated this directly to the appropriate Management TeamsWe value your feedback and realize your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:even now they won't concede that these items were and are eligible for this promotionThey literally haven't addressed a single one of my concernsHeck, they haven't even read what I've had to say! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The tracking number and date received has already been notated in the complaint Did Amazon even read the complaint? It has also been weeks since they have received the items so the comment of (it can take up to two weeks for the refund has come and gone) As stated in my complaint, my account is heavily notated from all conversations and Amazon discontinued cts immediately from chat every time I try to discuss the refund I ask for Amazon to read my complaint again and thenot release the funds All info is in the complaint including all order numbers I have also attached a picture of all items in shipping box to the Amazon email I also received from the complaint asking for the same info already provided Sincerely, [redacted]

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It looks like the e-mail address you contacted us with, " [redacted] ", isn't associated with an Amazon.com accountFor your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, please write from that e-mail address so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us.https://www.amazon.com/gp/help/customer/contact-usWe look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Abdul N [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with the installation of Amazon Unbox on your new desktop.Please understand that the Amazon Unbox is no longer available for downloadAs we continually improve our service, it occasionally means we can no longer support applications on certain devices.I've also reviewed your previous correspondences with our customer service teamWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Leadership on October 27, is correct.However, you can still watch all of your purchased movies and TV episodes on your PC through your web browser ( [redacted] ), as well as on hundreds of compatible devices, including connected TVs, Fire TV, Roku, Xbox and PlayStation, and mobile devices like Fire tablets, Android phones, iPhone and iPad.For more information about ways to watch, go to: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,N [redacted] S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched your Amazon.com Gift Card order and found that it may have been used by someone other than the intended recipientI'm not able to resend the gift card(s) or refund the order.We are not responsible if any Gift Card is lost, stolen or destroyed or your Amazon.com Balance or any Gift Card is used without your permission.The terms and conditions for Amazon.com Gift Cards are posted on our website here:http://www.amazon.com/gc-legalPlease review that page for the most up-to-date information about using gift cards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response and I want to clarify AGAIN what happened: 1) I paid for the Amazon prime service which guaranteed business day delivery2) My order is delayed and one Amazon representative decided to refund to me as an apology3) Amazon deactivate my echo and forced me to return the refund without a reasonable explanationI want1) Amazon activate my echo as soon as possibleIf you insist that your procedure is to charge my credit card, I will agree but on the condition that you will refund the money you charged.3) Again, please stop twisting the truth and apologize for the dishonestyThe Amazon representative refunded me because of the late delivery, not because of the product lostI know you want to claim the refund is for product lost, and I should return the refund because I have received the orderHowever, it is not the truthI have submitted evidence to you again and again, and I am willing to submit again to Revdex.com if neededBest,

Complaint: [redacted] I am rejecting this response because: I have proof that I had an account with Amazon.ca and communicated with them using the email address [redacted] @hotmail.comThe correspondence I have starts in and the last one is in June I have attached the oldest and most recent email correspondence I have with themFor some reason the account is no longer under that email address and that is what I want them to fixIt is my account and should have my email address attached to it and I should be able to access it not someone elseIt is true that I do not know the email address that is currently being used as it is not one of mineI do know the email address it was opened withMy only email addresses are as follows: [redacted] @hotmail.com [redacted] @gmail.com [redacted] @ [redacted] @mail[redacted] @***.org [redacted] @ [redacted] .org Old account (no longer working there): [redacted] @ [redacted] .org If it does not have one of these email addresses that belong to me then someone else has access to my account and has changed it or Amazon has changed itI feel like they are not even paying attention when I am explaining thisAll I want is access to the account that amazon is referring to in the two documents I have attached and the money they owe me for the item I sold (in document 2)These two documents clearly state the email address attached to the account is the one I am talking about, [redacted] @hotmail.com Sincerely, [redacted]

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've confirmed that we mistakenly charged you for order # [redacted] I'm so sorry about this error.I've requested a refund of $to your Amazon.com Visa cardThis refund will go through within 2-business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your item arrived.I see you placed this order with our subsidiary Warehouse DealsWith Warehouse Deals' inventory constantly changing, we're unable to replace your order.Instead, we've requested a full refund for this itemThis refund will appear as a credit of $on your Visa card in the next 3-business days.Once processed, you'll be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello, We need more information to review this issuePlease provide the email address associated with your selling account Thank you

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you were charged for Prime and would like to be refunded[redacted] , please know we do not charge Customers without their authorization, we send a welcome email to the Customers with all the Terms & Conditions and if the Customers do not cancel or Turn auto renew off before the Trial period ends, we go ahead and renew your Trial membership to Annual Membership.I've checked your account and was unable to find a charge that you are referring to, I'd request you to write us back from the account that was charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello [redacted] , I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry about the condition in which your order has arrivedWe certainly didn't expect this would happenI understand the seller isn't providing you with a prepaid return labelOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerIn this case, we're unable to process a replacement.To help you with this, I've filed an A-to-Z Guarantee Claim on August 5, for order # [redacted] You can see the most current status of your claim at the link below: https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: You keep sending me the same "script" response I paid for Prime Delivery with Signature at deliverySo who signed for my package? I requested and paid for signature at deliveryI went to my local Post Office and they told me that YOU ARE LYING, a Signature required at delivery will NEVER be delivered without a signature Why are you trying to steal my money this way??? Is Amazon that desperate that now are recurring to this type of practices? My guess is that whoever is in charge of this unit is the one that is stealing money from buyers and may be also from Amazon I will contact my local News Station to see if they can dig a little deeperIn the meanwhile I had already write letters to Amazon Headquarters Sincerely, [redacted]

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for any frustration you’ve had with waiting for your refund.I need to look into the problem with refund issue, and it'll take a bit more time than usualI just wanted to let you know I'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Regards,Raghavender S.Amazon.comhttp://www.amazon.com