Amazon.com

Complaint: [redacted] I am rejecting this response because: Amazon is not owning up to the problem of being used by 3rd party sellers to perpetrate fraudulent activities on their website and at least as a starter not honoring the the sale which was executed under online retailer's umbrella using online retailer's platform; as if it would have happened once then I could have ignored it, but have been defrauded more than once on Amazon website by third party sellers, this time just giving the refund back is not enough anymore.Being an Amazon for so long (sadly that I was still very rudely treated and dismissed), I am willing let go two out of the three orders that I placed on Amazon.com in good faith and with confidence; but only way Amazon can to fix the problem is by accepting that I was scammed on their online store by 3rd parties (at least twice already) and own the issue to resolve it by at least honoring the one of the order placed (order # [redacted] for the Linksys ACDual Band Open Source WiFi Wireless Router (WRT1900ACS)) as a first step in the right direction; and then continue to follwith me to assure that such scamming activities are being addressed for me to the point where I feel confident to shop on Amazon.com once again with notion that Amazon Customer Service will not repeat the horrible dismissive CS treatment again and will not simply shrug off its customer concerns by just simply doing the refunds and then walking away from the underlying problem in the manner it was recently done to me.Sincerely, [redacted] ***

Complaint: [redacted] Amazon told me this part would fit that is the only reason I bought itAs I see it Amazon is at fault because if they knew what they were doing and told me right and said it wont fit we wouldn't be have this problem They act like they have done no wrong but they gave me the wrong info on the pump that is why it was ordered..I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: you need to to accept accountability for doing wrong and to the right thing and apologize and refund for the product and my prime membership since I couldn’t use it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Amazon does not solve my issueIn addition, I will never ever shop at Amazon nor want to do anything with AmazonHorrible customer service Sincerely, [redacted] ***

Hello [redacted] ,I'm Uday T [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your "Universal TV Stand for TV with swivel and height adjustment" didn't work outWe do have an exchange option, but it's only available if the item you are returning isn't subject to a restocking fee and is:-- Shipped to an address in the U.S.-- Not received by you as a gift-- Shipped and sold by Amazon.com-- Not an Aitem-- Not identical to the item being returned-- Originally purchased with a credit or debit card-- Wasn't purchased with a promotion (except for free shipping promotions)-- Added in a quantity of one to the CartSince your item doesn't qualify for an exchange (order is placed with Seller but not directly sold by Amazon), you're welcome to return it.Upon checking your order details, I see that we had already issued refund of $and also, as an exception to our standard policy, we had added $promotional credit to your accountPlease be informed that, we cannot issue refund for the amount for the orders that are placed with Promotional offers or discounts.As the discounted amount also been added to your account, I'd request you to please go ahead and place new order for the same productAlso, please be informed that this promotional balance will only be applicable for the orders which are sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I hope to here back from them soon I got an email from them days ago that said the same thing and have not got anything sense then

Complaint: [redacted] I am rejecting this response because: I have not received any refunded monies to my checking accountI have not been in contact with nor contacted by Amazon ESRI do not have a way to followup with Glen from ESROn March 16, I was sent the following email stating that my account was being closed because I am operating out of a region the Amazon does not supportI live in Stone Mountain, GA, USAPer Amazon Account Services I provided a copy of my Drivers license as proof of Identify and locationAs a result of this closure not only was my Seller Account closed, but also my Amazon Prime, Kindle and PrimeNow accountsI am an Amazon Prime Store Card holder that can not longer utilize my cardPlease address the issues aboveThanks! [email protected] Hello, A review of your account has indicated you are located in a country or region that we do not support We have therefore closed your Amazon account Any new accounts you open from an unsupported location will be also closedWe took these actions to comply with US export laws and regulationsThank you, Amazon.com [email protected] Mar 16to me, [redacted] Sincerely, [redacted] ***

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for letting us know about the error in the detail page for " PowerLead PL-C1080P 16MP Digital Video Camcorder with 2.7" LCD 1080P and Degree Rotation".I've reached out to our catalog team about this and as soon as we receive an update on this, I'll get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Hello, It is not me who said $and $It was amazon who said they will offer me refund for $and $There is no misunderstandingi don't even know where refund for $came fromPlease see the attached email screenshot which I received from amazon promising me the refund Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the best they can do is nothing so I have no choice but to accept.I wrote to Diapers.com for the sixth or seventh time and they are still unable to provide us with a resolutionThey told us that the new gift code has been sent to the original buyer back in April 2017, but the buyer claimed no such email was ever receivedWe requested that they send it to the original buyer one more time giving them the benefit of the doubt that this is a misunderstanding, but they wrote back saying they can'tWe most certainly got scammed, but since there isn't anything further we can do...we will move on.This has been a disappointing battle and the outcome is unjust Sincerely, [redacted] ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with your account.I've reviewed your account and understand you're concerned about closure of your accountWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Account specialist team on June 12, is correct.As mentioned, e took these actions because you have submitted invalid gift cards as payment for Amazon.com orders because the gift card was purchased as a part of a transaction that occurred outside of Amazon.com and its affiliated sales channels.Amazon.com Gift Cards may only be purchased for use on and redeemed toward the purchase of eligible products on Amazon.com, and its affiliated websites and applicationsAmazon.com Gift Cards may not be transferred for value to third parties or redeemed for cashFor more information, see our Terms and Conditions: http://www.amazon.com/gp/help/customer/display.html/?nodeId=3122091If a third-party ever requests an Amazon.com Gift Card as payment or asks you to provide details of the gift card directly to it, such as by phone or email, please contact Amazon customer serviceThese actions are not compliant with Amazon policies and might be a scam.For more information on common gift card scams, visit: www.amazon.com/giftcardscams.We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this Option # of a refund as resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , I'm sorry for the delay in the delivery of your items, I understand you are upset.I've checked the tracking details and the package arriving at an incorrect carrier facility has resulted in this situation, this was never intended to happenHaving said that, the package with four items shows delivered to your door step on July 16, 08:26:AM, here's the tracking to USPS website:https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1= [redacted] Further, I've forwarded your complaint to the right team to make sure they are aware of how Customers experiences are with Prime deliveries and to not repeat in the future.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks for taking time to offer us your thoughts.I hope this helps !Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello Mrs [redacted] , I understand your concern that the packages were being delivered to your neighbors house instead of your house for the orders that have been delivered in pastI'm sorry about thatPlease be assured that we've escalated this issue and as I've informed earlier that, it is found that as your address [redacted] is located directly behind a house with a similar address ( [redacted] ), drivers were only able to see the ** on the front house and deliver there.However, please be assured that we have added a delivery instruction to indicate this for the house directly behind [redacted] and have edited the [redacted] to prevent deliveries to the front houseI hope your future packages will now be delivered to your house and if in case you face any such issues with the delivery or your packages, please let us know and we'll be able to assist you right away!Thanks for your understanding and patience in this regardWe look forward to seeing you again soon.Regards, Diksha CAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This does not rectify the issue or loss and it supposes I will make another order through Amazon prime now, where I may in fact run into the same issue of which I am complaining aboutMy original letter was not at all addressed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: There are two issues hereAmazon has taken care of one - 1) the refund for of the items and the shipping was processed correctly and Thank You Amazon for your promptness concerning the refundHOWEVER! 2) The product I was to receive, according to the shipping info (tracking number) sent to me by Amazon states the product was delivered at am on October 28th, It was not! When I put the tracking number in the [redacted] tracking software it shows the product was delivered to someone in [redacted] , **; I'm in [redacted] So amazon still has some of my money and I still do not have the productThe [redacted] web site says it was signed for too, so someone has stolen the productAmazon's reply to me said I was to return two of the three items they were shipping - I cannot, which will undoubtedly screw up the agreement they offeredI cannot understand how this got all screwed up so bad.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I paid for a new and working Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt which I never receivedSo what I want is what I paid forAmazon is the one who sold an End of Life product without telling customers it was EoLSo I want what I paid for, and what I should have received when I had to replace my origin defective item less than a week after receiving it, a New Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt, Black, or MagentaIf that is not doable, do to the Fire HD being EoL and discontinued then I want the model that is replacing the Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt which is the Fire HD 8.If a refund is the only option on the table then I want a full refund of the value of the Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt, $129.99, not the sale price, $76.15, I paid for it.Sincerely, [redacted]

Hello [redacted] ,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delivery problem you'd with order # [redacted] .I understand that you need this package before leaving the townRegardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with USPS.I've shared your comments as a feedback with our Prime and shipping teams for their considerationWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Under the circumstances, we've given priority to other available carriers for future deliveries to your [redacted] , CA 92058-2652, address for orders that are shipped directly by Amazon.comPlease note, this exception will not apply to orders shipped and sold by third party sellers on Amazon.com as third party sellers ship their own merchandise directly from their own fulfillment centersAlthough other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee USPS won’t be chosen in the future, but we'll do our best to accommodate youIt'll take about weeks for this change to go into effect and was applied to above address only.Further, I see that "Patchworks® ITG Level Case Black for iPhone SE 5s - Military Grade Protection Case" in this order was sold by a merchant, Patchworks Global, and shipped by AmazonUsually, inventory with any merchant keeps changingFor this reason, we're unable to replace a merchant item.As this delayed package no longer meets your needs, I've issued a full refund of $($Visa card which will reflect within 3-business days + $to Amazon.com gift card balance which will reflect with hours in Your Account)There's no need to return the late package or you won't be charged any further amount for it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We value your business and hope you'll give us another chance to serve you again soonRegards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I understand you'd like us to restore your access to Amazon.com selling and buying accounts.I've checked the correspondence that have been going in your account and I'd like to confirm that closing of your Amazon.com selling and buying accounts is a permanent decision and we will not be able to reinstate access.Your co-operation and understanding is very much appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com