Amazon.com

Complaint: [redacted] I am rejecting this response because:thanks for denying that you mislead me and thanks for making it very very hard to contact Amazon to complain Awesome Sincerely, [redacted] ***

Hello Mr [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem you had with the delivery of your order and Customer service couldn't help.I've checked the replacement order # [redacted] and see the tracking shows as delivered on February 2, 10:59:AMHope you're able to locate the package.I've waived return on the original order, as Customer service asked you to dispose of itIf you've not received the item from replacement order, please feel free to contact us directly by replying to this email, so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello from Amazon.comWe are unable to credit the seller’s account for this transaction as there is no tracking number or proof of delivery that is available which shows delivery confirmation at the buyer's addressIn summary, we are unable to take the actions requested by the seller in this case, because there is no valid proof of delivery with signature.Thank you for your interest in Amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the changes in the delivery date for your order # [redacted] and I appreciate you taking time in bringing this to our attention.I understand that the delivery date for this order has changed multiple times and you would like to cancel this orderWe normally procure items from suppliers who can usually send it to us within in time frame from the time your order is placed; however, in this case, the supplier for this item couldn't provide us with the required inventory and the order wasn't shipped on timeI hope you understand that we completely rely on our vendors for inventory.I tried to cancel your order, but couldn't because it's already entered the shipping processWe appreciate your understanding in this regardYour shipment is expected to arrive by September 13, - September 21, 2016.When the carrier attempts to deliver your shipment, you can: [redacted] Advise the driver you are refusing the package if it is delivered while you're at home[redacted] Return it using our Online Returns Center (http://www.amazon.com/returns) if the package is delivered while you are not at homeThe package will be returned to us, and we'll issue a full refund when we process the return.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Jahnavi Kalyanadurgam from Amazon and I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We appreciate that you took the time to share your concerns about receiving response from other countryAmazon.com currently has customer service centers in North America, South America, Ireland, Germany, India, the Philippines, Japan, Jamaica, Romania, and South Africa.I'm very sorry about the misunderstanding regarding the return and refund on your order # [redacted] While the order status shows that return was processed only for one item, I've reached out to return center for confirmationThey confirmed that we received units.I've requested a refund of $for remaining four units to your credit cardYou'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope you find this to be a satisfactory resolutionWe value your business and look forward to serving you again soonBest wishes and thanks for choosing Amazon! Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I received the Medical Coding A Journey book by Beth A Rich I wrote a letter to the Revdex.com informing them of my receipt and that a resolution had occurred Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I hope you can see the attachments which illustrate both the condition and lack of hygienic protection of the boots received from Final Score AthleticsAmazon was phoned immediately and I was assured a refund and another agentIt's been exhausting to simply get a prepaid return label from Final Score AthleticsTheir website is tricky and they are insistent that I pay for return shipping and a restocking fee and assert they will determine if a refund/exchange is warrantedPlease note: I do not want another pair of any footwear from themThey have only been tried on by me with peds and not wornThey are, additionally, uncomfortable.Amazon has often shipped new Bearpaw Boots to me over the years and I love them This company, however, is not one I've ever encountered.Sincerely, [redacted] Sincerely, [redacted]

Hello Mr [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear what happened with this transactionI realize that a significant amount of money is at stake, and I sympathize with your frustration.While I know you're disappointed with our stance on this matter, I want to assure you the response you received from our Customer Service is correctAs mentioned, the email you received is not from Amazon.com.The product you agreed to purchase with an Amazon.com Gift Cards was with a seller unrelated to Amazon and is not affiliated with Amazon PaymentsBecause the gift card you purchased was transferred to another party, we are unable to refund itAmazon Payments doesn't complete any transactions using wire transfers from your bank account or other external means such as money ordersSince your transaction did not take place with Amazon Payments, we have no record of your transaction with this seller.Unfortunately, fraud is regrettably common on the internet at this timeIf you're unsure if someone is affiliated with Amazon.com or Amazon Payments, we ask that you reach out to our customer service team via this link: [redacted] We also encourage you to report the details of this incident to your local law enforcement and the Federal Trade Commission[redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com================================

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I understand that you're concerned about the extra charge on your order # [redacted] .I've checked your account and see that you've used Pinless Debit as the payment method for the ordersPlease note PIN-less debit transactions post to your account when your item is being prepared for shipmentHence your payment method has been charged for the order.I see that you've placed another order # [redacted] on February 21, 2017.In an effort to reduce the amount of packaging material used for our shipments, we look for opportunities to automatically combine orders when we ship themThis means you'll receive fewer packages with less packing material to throw away.If you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders togetherThis won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.In this case, we've combined both your ordersThe first order [redacted] was entered the shipping before the orders were combinedHence you may see a charge and refund for your first order.As mentioned, a refund of $to your original payment methodPlease note you'll see the refund on your PIN-less debit card after business daysIf it's been more than business days and if you're still not seeing your refund, please contact your bank and dispute the transaction as "refund never processed"At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: You talked to my husband yesterday and he further explained to you our problems with Amazon which I do hold responsible as Amazon took our money for a damaged item which they refuse to reimburse us for.Amazon claims this is hazardous material - what is that? never an explanationThis generator was shipped via UPS - no problem! There were no fluids in this generator as it was so severely damaged it could not hold any! Either reimburse us for a nonfunctional item or take it backWe acted in good faith and got this generator to a licensed Generac dealer /repair person (see original contact with Revdex.com.) After spending our money for a generator with Amazon on 11/3/we spent until 2/27/without the product we had paid for and then had to pay for repairs for the price of to have a working generator in our home.We are not satisfied with Amazon's response in any way - this is a very irresponsible and deceptive business practiceWe cannot accept that this claim has "closed." For my husband and I, we have lost much money and time and are very upset by the lack of integrity by Amazon which spends much of their money touting themselves as trustworthy - Amazon is not! [redacted]

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, after reading through your email I've to say we've not met our standards of Customer service this time around and I've ensured to pass any training opportunities to my colleagues at Customer service.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I understand you were concerned about the release date of "No Man's Sky - PlayStation 4".Upon checking, I see that "No Man's Sky - PlayStation " hasn't been released yet and the expected release date is not knownWe'll make sure to update our website listing when we have more information.If you need to make any changes to your order, you can view the order summary here:https://www.amazon.com/gp/css/summary/edit.html?orderID=109- [redacted] - [redacted] We expect order # [redacted] to be delivered by Estimated Delivery Date: Thursday, August 11, 2016.Our delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information here:http://www.amazon.com/gp/help/customer/ [redacted] We only offer the Release-Date Delivery option when we know we can get the item from our suppliers in time to meet our delivery promise to youIt's possible that this item will become eligible as the release date gets closer and we've confirmed our inventory.Whenever an item becomes eligible for Release-Date Delivery, that information is posted on its product detail pageEligibility for Release-Date Delivery is also indicated when you're placing your order or at checkoutIf the option doesn't appear, either the item or the shipping address is not eligible.You can find more information about Release-Date Delivery on our Help pages:http://www.amazon.com/help/releasedatedeliveryThank you for your patience and understanding, we look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are disappointed with the change in the price of the "Apple MacBook Pro MLW82LL/A"[redacted] , as informed by our Customer service, we work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502We will not be able to honor the original price of $Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with your transactions of Prime membership.I checked your account and see that $refund has been issued to our store card on December 6, in partsI understand your situation about charging store card for the declined charge of Prime membershipPlease check the terms and conditions of Prime membership here:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie...⇄ most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.If you're still not seeing your refund after business days, please contact your issuing bank for refund confirmation.As mentioned, If you want to sign up for our Prime Student program again, visit the following http://www.amazon.com/gp/student/signup/infoWe look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com=====================

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, **

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges $on your account Order# [redacted] .I've reviewed your previous correspondence and as an exception I've requested a full refund of $for the itemThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are not happy with the delivery date estimation for Prime shipping and I'm sorry for the inconvenience.In general, Amazon.com offers Guaranteed Accelerated Delivery dates on select items when you choose Express shippingIf your order doesn’t arrive by the Guaranteed Accelerated Delivery date, your shipping charges will automatically be refundedIf you placed the order with the Prime free shipping, we'll extend your Amazon Prime membership by one month.You can find this in the following help page : http://www.amazon.com/gp/help/customer/display.html/ref=hp_ [redacted] _guardelfnprt?nodeId= [redacted] In this case, to help make up for the inconvenience, we've extended your Amazon Prime membership by one monthThe membership will now renew on June 14, 2016.Apart from this, I see that we've issued a refund of $for your order # [redacted] you contacted our customer serviceI hope this helps.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.I've forwarded your feedback along to the team involved in the future development of Prime shippingPlease feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards, Bhaskar A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've read your complaint and understand your concern regarding the refund for your "GoPro HEROSilver".I've verified and see that we had already issued full refund of $to your Amazon.com Gift card balance on December 28, Also, this gift card balance has been used for your other purchases on our website.As the Gift card balance is been used in full, we are unable to reverse the charge and issue refund to your Amazon.com Store Card.I'm sorry for any inconvenience this may cause and appreciate your understanding in this matter.Rest assured that full refund was already issued to the item which you haven't received.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

In regard to Complaint [redacted] the situation has been satisfied and refund was made to my account from Amazon.com Thank you for your help

Thank you for your inquiry, A valid bank account is required to receive your disbursementsThis is outlined in the Selling on Amazon Participation Agreement found here:http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=...⇄ If the seller does not have a valid bank account, they may opt to receive their disbursement through a one-time manual checkPlease know that in order to proceed with this action, the seller must agree to close their selling account as we cannot accommodate sending manual checks for each disbursementI have checked the seller's account and we are currently processing their manual check requestThese requests take time, so we appreciate the seller's patience

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the account activity and reached out to account specialist team for investigationThey looked into the account and have ensured that all the unauthorized orders are now refundedwe're unable to change your refund to another credit cardDue to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchaseIf your credit card account has been closed or canceled and you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they should issue you a refund checkPlease check with your bank for more details.Due to the size of department, Account specialist team is only able to assist through emailUnfortunately, they don't offer phone support and I'm sorry for any inconvenience this may cause.Thanks for your understanding and, we look forward to seeing you again soon.If you have any additional questions, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com