Amazon.com

Hello ***,I'm Bhaskar A [redacted] from Amazon.com and I'm responding behalf of Mr [redacted] I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.It's not our intent to let a customer down but have a pleasant shopping experience at Amazon.comI'm sorry to hear this wasn't what you've experienced.I've checked your conversation with our Customer Service team and found that you've agreed to keep the item and buy the missing parts to fix itTherefore, we've issued a partial refund of $to your Visa card on June 20, Our system indicates that the refund has been completedI'd request you to check with your bank for this refund and let us know if you aren't able to find the refund.Also, I see that we've received your return for "Printrbot Metal Simple 3D Printer Kit", and a refund of $was issued on July 13, You'll see the refund on your credit card statement in the next 2-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Now, the total refund issued on your order is $Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:thanks for denying that you mislead me and thanks for making it very very hard to contact Amazon to complain Awesome Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: You talked to my husband yesterday and he further explained to you our problems with Amazon which I do hold responsible as Amazon took our money for a damaged item which they refuse to reimburse us for.Amazon claims this is hazardous material - what is that? never an explanationThis generator was shipped via UPS - no problem! There were no fluids in this generator as it was so severely damaged it could not hold any! Either reimburse us for a nonfunctional item or take it backWe acted in good faith and got this generator to a licensed Generac dealer /repair person (see original contact with Revdex.com.) After spending our money for a generator with Amazon on 11/3/we spent until 2/27/without the product we had paid for and then had to pay for repairs for the price of to have a working generator in our home.We are not satisfied with Amazon's response in any way - this is a very irresponsible and deceptive business practiceWe cannot accept that this claim has "closed." For my husband and I, we have lost much money and time and are very upset by the lack of integrity by Amazon which spends much of their money touting themselves as trustworthy - Amazon is not! [redacted]

Hello from Amazon.comWe are unable to credit the seller’s account for this transaction as there is no tracking number or proof of delivery that is available which shows delivery confirmation at the buyer's addressIn summary, we are unable to take the actions requested by the seller in this case, because there is no valid proof of delivery with signature.Thank you for your interest in Amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's disappointing to hear your Kindle isn't working and that the problem couldn't be resolved by troubleshooting or through contacting our customer service team.Kindle comes with a One-Year Limited Warranty, along with an optional extended warranty offered at the time of purchase; once outside of this warranty period, we aren't able to continue offering warranty service.Although your One-Year Limited Warranty has expired and you're no longer eligible for a replacement Kindle under the terms of your warranty (http://www.amazon.com/kindlewarranty), we can offer you an upgrade to the latest generation Kindle at the reduced cost -- which comes with a One-Year Limited warranty.If you'd like to take advantage of this replacement option, please contact our Kindle Support team at: http://www.amazon.com/kindlesupport or by calling 1-866-321-8851.We appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are disappointed with the change in the price of the "Apple MacBook Pro MLW82LL/A"[redacted] , as informed by our Customer service, we work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502We will not be able to honor the original price of $Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello Mr [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem you had with the delivery of your order and Customer service couldn't help.I've checked the replacement order # [redacted] and see the tracking shows as delivered on February 2, 10:59:AMHope you're able to locate the package.I've waived return on the original order, as Customer service asked you to dispose of itIf you've not received the item from replacement order, please feel free to contact us directly by replying to this email, so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I hope you can see the attachments which illustrate both the condition and lack of hygienic protection of the boots received from Final Score AthleticsAmazon was phoned immediately and I was assured a refund and another agentIt's been exhausting to simply get a prepaid return label from Final Score AthleticsTheir website is tricky and they are insistent that I pay for return shipping and a restocking fee and assert they will determine if a refund/exchange is warrantedPlease note: I do not want another pair of any footwear from themThey have only been tried on by me with peds and not wornThey are, additionally, uncomfortable.Amazon has often shipped new Bearpaw Boots to me over the years and I love them This company, however, is not one I've ever encountered.Sincerely, [redacted] Sincerely, [redacted]

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, after reading through your email I've to say we've not met our standards of Customer service this time around and I've ensured to pass any training opportunities to my colleagues at Customer service.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I understand you were concerned about the release date of "No Man's Sky - PlayStation 4".Upon checking, I see that "No Man's Sky - PlayStation " hasn't been released yet and the expected release date is not knownWe'll make sure to update our website listing when we have more information.If you need to make any changes to your order, you can view the order summary here:https://www.amazon.com/gp/css/summary/edit.html?orderID=109- [redacted] - [redacted] We expect order # [redacted] to be delivered by Estimated Delivery Date: Thursday, August 11, 2016.Our delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information here:http://www.amazon.com/gp/help/customer/ [redacted] We only offer the Release-Date Delivery option when we know we can get the item from our suppliers in time to meet our delivery promise to youIt's possible that this item will become eligible as the release date gets closer and we've confirmed our inventory.Whenever an item becomes eligible for Release-Date Delivery, that information is posted on its product detail pageEligibility for Release-Date Delivery is also indicated when you're placing your order or at checkoutIf the option doesn't appear, either the item or the shipping address is not eligible.You can find more information about Release-Date Delivery on our Help pages:http://www.amazon.com/help/releasedatedeliveryThank you for your patience and understanding, we look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I understand that you're concerned about the extra charge on your order # [redacted] .I've checked your account and see that you've used Pinless Debit as the payment method for the ordersPlease note PIN-less debit transactions post to your account when your item is being prepared for shipmentHence your payment method has been charged for the order.I see that you've placed another order # [redacted] on February 21, 2017.In an effort to reduce the amount of packaging material used for our shipments, we look for opportunities to automatically combine orders when we ship themThis means you'll receive fewer packages with less packing material to throw away.If you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders togetherThis won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.In this case, we've combined both your ordersThe first order [redacted] was entered the shipping before the orders were combinedHence you may see a charge and refund for your first order.As mentioned, a refund of $to your original payment methodPlease note you'll see the refund on your PIN-less debit card after business daysIf it's been more than business days and if you're still not seeing your refund, please contact your bank and dispute the transaction as "refund never processed"At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Jahnavi Kalyanadurgam from Amazon and I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We appreciate that you took the time to share your concerns about receiving response from other countryAmazon.com currently has customer service centers in North America, South America, Ireland, Germany, India, the Philippines, Japan, Jamaica, Romania, and South Africa.I'm very sorry about the misunderstanding regarding the return and refund on your order # [redacted] While the order status shows that return was processed only for one item, I've reached out to return center for confirmationThey confirmed that we received units.I've requested a refund of $for remaining four units to your credit cardYou'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope you find this to be a satisfactory resolutionWe value your business and look forward to serving you again soonBest wishes and thanks for choosing Amazon! Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've looked into your account and see that you signed up for an Amazon Prime 30-Day free trial beginning on November 18, and ended on December 18, 2016.This promotion was free of charge for the time period listed in the invitation you received via e-mail or while making a purchase at Amazon.comSince your trial was set to automatically renew, you were charged the $annual Prime membership fee on December 18, If you'd like your Prime benefits to continue, you don't need to take any extra actionThis is why we ask for a credit card when you sifor the free trial: to make the conversion truly automatic.Since you indicated you don't want the Amazon Prime membership, we've canceled and refunded the amountRefunds typically process within 3-business days and appear as a credit on your bank statement.As an exception, I've processed a refund for remaining amount to bring the total to $99.00.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com =======================

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges $on your account Order# [redacted] .I've reviewed your previous correspondence and as an exception I've requested a full refund of $for the itemThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problems with the carriers Amazon Logistics and Dynamex, and I appreciate you making us aware of your experience.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with Amazon Logistics and Dynamex.Unfortunately, there is no way to request a specific shipperWe use a variety of carriers that we've found provide the best service for our different shipping optionsOne of these carriers is assigned automatically when we ship your order.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of Amazon Logistics and Dynamex.In the meantime I've also made an exception and deprioritized Amazon Logistics and Dynamex for future deliveries to your following shipping address : [redacted] Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee Amazon Logistics and Dynamex won’t be chosen in the future, but we'll do our best to accommodate you.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks again for taking the time to let us know about this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

In regard to Complaint [redacted] the situation has been satisfied and refund was made to my account from Amazon.com Thank you for your help

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about this.I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.To make this right for you, we've already issued a full refund on your ordersThere is no need to return those itemsYou're welcome to dispose of them at your convenience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceVijay K.Amazon.comhttp://www.amazon.com =================================

Hello from Amazon.com,I have reviewed the compliant filed regarding the Order ID [redacted] and I have noticed that we have denied the claim filed by the buyer.We are unable to assist as the buyer didn't contact us regarding the issue within the given time frameHence, the buyer is not eligible according to our return policy.In summary, since the buyer was outside our return policy , we are not able to assist the buyer with the return procedure.Thank you,

Thank you for your inquiry, A valid bank account is required to receive your disbursementsThis is outlined in the Selling on Amazon Participation Agreement found here:http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=...⇄ If the seller does not have a valid bank account, they may opt to receive their disbursement through a one-time manual checkPlease know that in order to proceed with this action, the seller must agree to close their selling account as we cannot accommodate sending manual checks for each disbursementI have checked the seller's account and we are currently processing their manual check requestThese requests take time, so we appreciate the seller's patience

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've read your complaint and understand your concern regarding the refund for your "GoPro HEROSilver".I've verified and see that we had already issued full refund of $to your Amazon.com Gift card balance on December 28, Also, this gift card balance has been used for your other purchases on our website.As the Gift card balance is been used in full, we are unable to reverse the charge and issue refund to your Amazon.com Store Card.I'm sorry for any inconvenience this may cause and appreciate your understanding in this matter.Rest assured that full refund was already issued to the item which you haven't received.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease pass my regards and thanks onto Amazon for the great service, even though, it would not be possible without your helpThank you.Sincerely, [redacted] ***