Amazon.com

Hello [redacted] , I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that you found unauthorized charges on your amazon accountThis is not what we want our customers to experience Amazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure All transactions are made on our secure server at Amazon.comOur secure server software (SSL) is the industry standard and among the best available today for secure commerce transactionsIt encrypts all of your personal information--including credit or debit card number, name and address--so it can't be read as it travels over the InternetAll of your credit and debit card information is also stored on a secure, dedicated database It's disappointing to hear that our customer support team were not able to resolve the concern for you We are passionate about our customers and hope to provide a great customer experience overallI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future I've checked your amazon account and see that you are subscribed to one month free trail kindle subscription on October 5, and it was auto renew enabledAs soon as the one month trail was completed, you are automatically charged $for the kindle subscription However, I see that our customer support agents are able to help you by issuing a full refund of $to your original payment method from which it was charged and this will get credited in the next 3-Business days Further, I see that the $was for the order# [redacted] which was placed on September 7, You can check the order details through the below link: [redacted] And on September 2016, an order# [redacted] was placed and you are charged $for the sameYou can check the order details below: [redacted] Further, I see that the $charge is for the order# [redacted] You can find the order details in your account using the below link : [redacted] I hope this helps! We look forward seeing you again soon Please feel free to contact us directly by replying to [redacted] if we can be of further assistance Regards, Wilmani

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Upon checking your email address I see that there are two accountsHere are the details of two accounts:Account #1:Name: [redacted] Last physical order placed: Sunday, October 30, 2016Last digital order placed: Friday, September 1, (Mad City: The True Story of the Campus Murders That America Forgot)Account #2:Name: [redacted] Last physical order placed: Wednesday, July 6, 2011Last digital order placed: Monday, September 26, 2011Please understand that if you're signed into one account, you won't be able to do anything in the other account--including viewing or changing orders, using your Prime benefits, applying gift card funds, accessing Kindle devices and content, etc.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted] **,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact usI've requested a refund for $to cover the full amount of this shipment, including any shipping costsYou'll see this refund to your Visa card in the next 3-business days.You can view the status of your refund in Your Account here: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're unable to locate DVDs from order # [redacted] .I've checked the tracking details of package with DVD's in this order and see that the tracking states that they're delivered to the mentioned shipping address on June 17, 09:AMYou can find the delivery confirmation in your account here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Since the tracking information confirms that the package has been successfully delivered, we're unable to replace DVD's or issue a refund for them.All purchases of physical items from Amazon are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrierThis can be located in the Risk of Loss section of our conditions of use policy located here:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked with the concern department and see that you've accepted the offer which we provided for the Prime trial on January 4, 4:PM (PST).I'm sorry if you are unaware of thisYou've signed up for this program while placing the order # [redacted] for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial"As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've tried to charge your payment method.I've verified that your Amazon Prime subscription has been canceled and you have not been chargedWhen you subscribe to Amazon Prime, we contact your bank for a purchase authorization to verify your card.Some banks may hold funds in your account for these authorizationsPlease contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] On checking your sales web-site I noticed that the "lifetime Guarantee", and the excellent customer service, offered by Sage Kitchenware is now off of that particular sales siteBut, the company is still a shame, a "ghost" companyTheir web site is still bogus, there is NO way to contact them if your pepper grinder breaks (as mine did)Yet, they still maintain an excellent "star" ratingHow is this possible when the company should be dropped entirely from your sales web site, they are a fraud!!

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the double charges on the order # [redacted] As previously informed, You can dispute the charges with the bankTo dispute the charges, please get in touch with the bank and they'll let you know further steps to followFurther, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

To whom it may concern, I was finally able to receive a refund and no longer need to issue this complaint Please remove the Revdex.com complaint as resolution to the issue has been completedThank you, [redacted]

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with your order and unsatisfactory responses received from the customer serviceI've checked through the correspondence and see that you wish to return the colognes as you were not satisfied with the fragrance.Due to safety reasons, we cannot accept the return of any hazardous materials at any of our fulfillment centers; this includes but is not limited to items that are flammable, gas-powered or use propane or natural gas, have rechargeable batteries or contain powerful magnetsThe risk of accident is simply too great and we cannot accept the return of products that have special shipping restrictions imposed by the U.SDepartment of Transportation.Since the cologne sprays are hazardous to be transported and non- returnable, they cannot be returned nor refundedI can see that we have issued a refund for few of the previous orders as an exemption but that is not our usual policyUnfortunately we will not be able issue any kind of compensation or refunds for your further cologne orders according to our return policy.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Mythili.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:My lawyer submitted reason below that we are NOT infringing on their intellectual property as stated below:In accordance with the First Sale Doctrine, we are entitled to resell these authentic, legally purchased Prevagen products without having a distribution agreement with the rights ownerwe did not create these listings or use any copyrighted material owned by the complainantWe merely re-sell authentic Prevagen products in the exact, unaltered condition as purchased from an authorized distributor, which are in the exact condition as listed on Amazon.Prevagen’s claims do not constitute intellectual property infringementPrevagen is simply misusing Amazon’s report infringement page to suppress our business as a measure of extort our supplier information and to enforce their distribution agreementsAs such, Prevagen’s actions are in direct violation of Amazon’s policies.Also, as per Amazon policy:· We did not create these Prevagen listings/detail pages or use any copyrighted material owned by the complainant in violation of their intellectual property or Amazon policies;o Pursuant to Amazon’s policies, the listing creator has granted a perpetual license for the use of the content of its listings on Amazon, which includes the listing’s photographs and detail pages[1];o Selling our authentic, legally purchased products on preexisting listings already in existence, which exactly match the product, does not constitute infringement on Amazon; [1] “We Do Not Enforce Detail Page Ownership and Image Restrictions” https://www.amazon.com/gp/help/reports/infringement Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: asked for the prime membership when I first placed the order, not knowing there would be such hell in getting anything done I have been being charged for a Prime membership for months!!!! while they had me locked out of my own accountI would like that money replaced! [redacted] Sincerely, [redacted] ***

Hello,We are writing in response to the complaint filed against order [redacted] Upon review of this dispute, the claim amount has been grantedThis is an exception to our policies.In summary, we have issued a full refund against the disputeIt may take several business days for the refund to appear on their credit card account.Sincerely,

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us regarding this matter.At Amazon.com, we routinely perform reviews of orders and customer accounts to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing the account is necessary.Our records show that you have unpaid orders that were placed using electronic bank account transfersWe cannot fulfill any new orders until you contact TRS Recovery Services to pay your account balance.Amazon.com uses TRS Recovery Services to process customer payments made via electronic bank account transfersTRS Recovery Services has been notified that your financial institution was unable to process a transaction relating to your recent Amazon.com ordersThere are common reasons why this may occurThese include mistyping account numbers or routing numbers, omitting digits to account numbers, or recent changes to your financial institution's ABA Routing Number or account number structure.You may be receiving, or have already received, a phone call from TRS Recovery Services about this issueThis contact was authorized by Amazon.com.Most processing errors are fixable with simple changes to the electronic funds transfer requestTo provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:Within U.S.: 800-366-1049Outside the U.S.: 713-567-0499Hours are Monday through Friday, between 7:a.mand 9:p.mCST, or Saturday between 8:a.mand 5:p.mCST.Once you have addressed this issue with TRS Recovery Services, allow to business days for your payment to clearWe will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in fullThis means that you will not be able to access your account/order information online.We will remove the hold from your account when TRS Recovery Services confirms that the amount in question has been paid in full.Thank you for your prompt attention to this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Amazon response did not include reference to the emails by the Amazon reps to the Amazon Promotion Dept (I was .cc'd), that I worked with, including the Amazon customer rep who helped me issue the order directly over the phone I had worked with customers reps and one Amazon supervisor in placing the order and was never told that I did not qualify when I asked They recognized the problem as an internal Amazon software problem and I was OK'd by them to place the order and the $would be credited to my credit car Response also did not include why the Promotions Department doesn't recognize the offer, that targeted me on the Amazon website, why [redacted] point was used on the offer which was cleared by the Amazon customer rep and does not disqualify the Amazon promotions offerIf more [redacted] points are required then how many and why are they not providing that information? The response also doesn't explain why I did not receive the promised phone call from the Promotion Department as Customer Service had told me on Sept Perhaps if they had made the effort to resolve over the phone instead of the Amazon resolution agent rushing to get rid of me without checking information, this issue would have been resolved for long time customer Per the Amazon Customer Deptassistance, I am still owed $ Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your Revdex.com complaint and I'm sorry to learn about the closure of your account.I would now like to confirm that we have reinstated your account and it is now in active statusWe sent a confirmation email about the same on Tuesday, April 17, 12:AM (PDT).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account.I've reviewed your account and confirm that the information you received from our Account specialist team is correct.As mentioned, the phone number provided with your billing address does not match the information on file with the financial institution issuing the payment method.Your account or ability to place orders with us is temporarily on hold until we are able to verify the billing phone number.Please send the information below to our secure fax line:-- A copy of your statement for the payment card that you used, including the billing address.-- The last two digits of the payment card.-- Your name, phone number, and email address.You can find our fax number on the Amazon.com Help https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic image.To protect your information, we restrict access to your billing details to a team of account specialistsOur Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from our Account specialist team within hours of sending your fax.I hope this information helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com, We are writing regarding order id [redacted] Please note that we have denied your claim because you did not contact the seller within days of receiving the item We cannot give you more information about this matter Thank you

Dear Amazon, You are not living up to your own guidelines as well as FTC's rulesThis is our stong belief and conviction Kindly escalate this to the higher management and remove the reviews in violation of the above Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize this wasn't what you experienced.I've shared your experience you had with our management team in customer service department, so we can be sure proper training is provided in the future.I understand your order was canceled as seller informed you that his account was hacked.You weren't charged for the order, though you may still notice an authorizationThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: [redacted] Further, I understand you didn't receive the gameWhile I would love to help you, unfortunately we are unable to issue the credit for the difference amount.I hope you would consider this as an isolated issue and give us another chance to serve you better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message As informed earlier, Amazon Marketplace allow customers to buy and sell their own copies of items on our online catalogSellers either collect used books or buy them wholesale from publishersThey are free to set their own prices for their retail salesDetail pages for Marketplace titles will remain in order to allow third party sellers to participate in Amazon.com’s MarketplaceI hope you'll understand our limitations in this regard If you still have any concerns, you'll need to contact the Publishers of the book and they'll be happy to help you Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com