Amazon.com

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about it's current closed status and would like to transfer the Gift card balance of $to other account While I know you're disappointed with our stance on this matter, I want to assure you the responses you received from our Account Specialists is correct.We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreementI'm sorry, but our privacy policy prevents us from providing information regarding these other accounts.We appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us regarding order # [redacted] I'll be sure to pass your comments along to the appropriate people on our Customer Service team.Upon checking, I can confirm that your order has been successfully delivered.As mentioned, we won’t be able to provide a replacement or refund for this order at this timeAmazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'We advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter further.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

[redacted] ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you want us to provide additional refund credit of $as informed by our Customer service representativePlease understand that, we've issued a full refund for the item that you have not received and provided promotional credits as compensationUnfortunately, we are unable to provide any other credit and I hope you understand our limitations.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MerajAmazon.comhttp://www.amazon.com

Hello,Thank you for writing back to us for Complaint ID: [redacted] .We apologise for the miss from our end, We have initiated a new refund for the amount of $to cover the differenceThis refund will appear in your original payment method in 3-business days.Please write to us for any further queries

Revdex.com:I really have no other choice than to accept Amazon's responseI'm getting no where with this guy, so its pointless at this time to continue to go back and forth with him Revdex.com, thank you for your helpI appreciate itSincerely, [redacted] ***

Hello ***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent orderIt's disappointing to hear our customer service team wasn't able to resolve your concernWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.About your order, In this case, there's no need to return the item for us to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $12.69, which includes the cost of the item and any shipping costsYou'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this solution works for youWe look forward to seeing you again soon.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn about the inconvenience caused to you with the trucks used for the delivery of orders.On priority, I've engaged our Transportation team to look into this and make sure proper investigation be done so that such issues will not be repeat in future with any of our customers.Also, if any information is needed for the investigation, I'll contact you for the same.Thanks for your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello, I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you've been blocked to post reviews on Amazon by reviews teamI'd surely assist you in this regardHowever, the e-mail address you contacted us with isn't associated with an amazon accountWe only provide information and make changes when the request comes from the e-mail address associated with the accountIf you know the e-mail address your account is under, write from that e-mail addressIf your e-mail address has changed, you can update your information by visiting Your Account (https://www.amazon.com [redacted] ) and click "Login & Security" at the top of the pageYou'll be able to use the "Edit" button to update your informationIf you're not sure what e-mail address your account is under, please contact us via phone: https://www.amazon.com [redacted] We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance

Hello, A UCC Lien has been filed against you by Swift CapitalPlease contact them for further informationIn a November 8, letter (the "Letter") to Amazon.com, Inc(together with its affiliates, "Amazon"), Swift Financial Corporation d/b/a Swift Capital ("Lender") provided notice of its lien with respect to certain receivables of Amburger LLC, and asserted that Lender is entitled to all of your funds up to and including $60,Based on the Federal Tax ID provided, your selling account has been identified as the account in questionWhile this matter is being resolved between you and the Lender, in order for Amazon to be compliant with the UCC Lien, we are withholding payments to youIf you do not resolve this matter, we are obligated to release your funds to Swift Capital, the lien holder.If you believe that payments are being erroneously withheld, contest the letter, or have any questions regarding satisfying the lien, please contact Swift Capital directly using the following contact information:Kenneth K***Swift Financial Corporation d/b/a Swift CapitalRidge Pike, Building EConshohocken, PA 19428Ph: 302-356-

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding delay of your order# [redacted] Upon checking, I can confirm that as informed earlier by our CS team we're unable to offer the same Amazon Prime shipping benefits available in the contiguous U.Sstates on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinationsFREE Standard Shipping is available for these orders with delivery in 3-business days to most addresses.Please do understand that our delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.I reviewed order details and found that few items have been shipped and one of shipment " Campbell's Chunky Soup, Chicken Broccoli Cheese with Potato, Ounce (Pack of 12) " hasn't been shipped as currently item is out of stockYou can check the most up-to-date status of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Rest assured that we can only charge items when any shipment enters shipping process.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand you've placed an order # [redacted] for single volume edition of "Code of Jewish Law: Kitzur Shulhan Aruh- A Compilation of Jewish Laws and Customs, Annotated Revised Edition" but received Volume of the 4-Volume edition.As the order was shipped to an inmate and the cost of returning shipping will be high, in this case, I've issued a refund of $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.However, to avoid further inconvenience, there is no need of returning the item.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint related to your kindle and accountsSince this is a unique situation, I am collaborating with the accounts specialist team and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an updateIn the meantime, if there is anything you need, please feel free to reply to my email.Thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:it is innacurate.I shall accept, but NEVER requested a full refund of $I ordered, paid for, and was shipped THE one of the yeast, NOT two, at the price of $9.21, yet I was charged for two ordersI only wanted the repayment of the overcharge for the $The company refused to repay the over charge of $9.21, and also refused to ship a second order (which I DID NOT order in the first place) There is something very wrong with this company and the way they are doing business theough Ammazon, read the other reviewsThank you for the full refund, which I never requestedI do consider this unfortunate matter closed after my many, many, many emails to Amazon, and the shipping company Sincerely, [redacted]

Hello Matthew,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: [redacted] I understand you're upset.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our team is correct on Monday, November 7, 2016.As mentioned earlier, based on the results of our investigation, we won’t be able to provide a replacement/refund for this order at this time Amazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'We advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter furtherIf the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back with the URL to the online police report regarding this incidentWithout the police report, we're unable to take further action.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I'm sorry to learn about the experience with your order# [redacted] for Womens Sexy Crewneck Long Flare Trumpet Bell Sleeve Bodycon Party Cocktail Dress Pink XL sold and fulfilled by third party seller AA-Star StoreThis is certainly not the experience we would want our customers to haveTo get this looked into further, I'd request you to reply to this email with a scanned copy of the receipt for your return shipping charges so that we may reach out to the Seller on your behalf and get back to you with an update just as soon as we canPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your orders were not delivered on time.I'd love to investigate further, however I wasn't able to find the order you asked about using the e-mail address on your messageFor your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.Please feel free to contact us directly by replying to [redacted] - if you include the order number, I'll absolutely investigate this further.We look forward to assisting you.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***, I'm Vijay Kfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm extremely sorry for the disappointing experience you've had at Amazon.comIt's not our intent to let a customer down but have a pleasant shopping experience at Amazon.com I completely understand your concern about the cancelation of your recent order # [redacted] I've forwarded this issue to our appropriate team and requested them to investigate furtherThey'll investigate further and make sure this doesn't happen again I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies: http://www.amazon.com/gp/help/customer/display.html?nodeId= Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with the $refund and I appreciate you taking the time in bringing this to our attention.Please be informed that we cannot change your refund to another credit card due to credit and debit card regulationsIf you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.However, I see that our customer service made a onetime exception and issued the refund in the form of an Amazon.com gift card.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about our decision to close your account.We closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.Upon checking, I see that our Account Specialist have emailed you with all the details on Thursday, October 20, We removed your access to this account because your card issuer disputed the original charge for this order and withdrew your paymentBecause of this dispute, we have not received payment for the order.I can confirm that the information you received from our Account Specialist team is correctThe decision to close your account is a final decision and we won't be considering further requests to reinstate themPlease know, any attempt to open a new account will result in the same action.We have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because amazon is misleading us by saying seller did not ship, where as I see status ipdated as shipped with expected date od delivery.Why is amazon not honoring or helping customer in any way for the items being sold on their websiteSince they allow sellers to sell on their website, it's amazon responsibilities to make sure the sellers are genuine and they complete the Sale contractThe seller keeper my money for months and I have been patiently waiting for itAlso I was assured by Amazon chat reps that it will be shipped and honored as the seller us amazon verified.Now amazon cant simply wash its hand away from this issue, citing alk issue with the seller.I would need amazon to be more responsible Sincerely, [redacted] ***