Amazon.com

Hello Mrs [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know regarding damage of your machine due to these coffee pods.I've checked and I see that there were two orders on your account for this item.On December 3, Order ID: [redacted] Nespresso Compatible Capsules - Variety Pack (Pods) - Fit to All Nespresso Original Line Machine -By Rosso Caffe - Days Satisfaction Guarantee with the seller, Rosso Caffe.On January 21, Order ID: [redacted] Nespresso Compatible Capsules Bold Intensity Variety Pack, Gourmet Coffee Selection of (Count) Boxes from the Finest Roasters around the world with the seller, Perfect Samplers.I see that these two orders are from different sellers on our websiteI see that you've contacted the seller "Perfect Samplers" on January 21, 2018.Perfect Samplers given a response on January 25, 2018----------------------------------------------------------------------------...⇄ valued Customer: We sincerely apologize for this and appreciate the feed backIf you can provide images of the boxes and contents received that will better assist us with our quality control We have issued a refund to you for the full amount.-------------------------------------------------------------------------...⇄ request you to provide images to the seller so that they can check with their quality control team.Regarding the seller, I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello,We are unable to fulfill an order that the buyer has placed with a seller on our platformMost Amazon orders are trouble-freeFor the occasional order that does not work out, we are happy to provide our A-to-z GuaranteeA full refund for the claim amount was issued to the payment method used to place this order, todayIn summary, we will not be able to fulfill an order which was placed with our third party seller.Sincerely,

Hello [redacted] ***,I'm sorry for the misunderstanding that happened in this regardCustomers do not get a new GC for a replacement card or when they upgrade to PrimeOur concerned team, as a one time exception issued a $Gift card balance to your account on March 1, 2018.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Prathyusha TAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Not a real resolution Sincerely, [redacted]

Hello from Amazon.comWe have reviewed this complaint associated with order [redacted] We are able to take the actions requested by the buyer but please note that this action has been taken as a one time exception for our standard return policiesThe refund of $was processed on the original payment method In summary, we have taken the actions requested by the buyer as an exception and refunded buyer in full for this orderThank you

Hello Ms***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your order # [redacted] from the seller "Mishary ", I'm sorry to hear that you didn't receive your order.I completely understand the desire to have your ordering experience be quick, efficient, and stress-freeOur seller has clearly come up short on those expectations recentlyI appreciate your diligence in ensuring we take a serious look at these problems.I'd like to inform you that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerWe expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possible.Since Mishary fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessaryI've sent your inquiry regarding order (# [redacted] ) for "Ol' Roy T-Bone & Chicken Flavor Dog Food For All Breeds and Sizes - 50lbs" to the seller, Mishary, on your behalfYou'll receive a copy of this e-mail shortly.You can also view the e-mail that was sent to Mishary in Your Account at the following link:https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give the seller two business days to get back to youIf you aren't able to work this out with the seller, you can file an A-to-z Guarantee claim to request reimbursement for the orderMore information, and a button to file a claim, is here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlWe hope to see you again soon.Regards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com==========================

Complaint: [redacted] I am rejecting this response because: This complaint hasn't been resolved yetAmazon simply said they are looking into itI'll Sincerely, [redacted]

Hello [redacted] ,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am extremely sorry for the incovnenience caused to you with the recent charge on the orderTo help you with this I have checked the complete transaction history of the order and see that you were not charged doubleWe only charged you once for your order.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Almost identical to this first response to the Revdex.com, I've already received emails from Amazon Customer Service Representatives with the same, incorrect answer to this matter (from " [redacted] )Each of those emails for the most part contain the same, canned responseIn fact, it looks like they just copied and pasted it in.All three are claiming that the original email I received with the sale offer for the item in question was a "spoof", sent by a hacker, not AmazonThat was the reason given to me that they could not honor the price.That is a complete falsehoodI'll now explain why I say this in detail to prove it, which I have also done to the Customer Service Representatives via email:1) U.SAmazon customer service representative "Heather L." has already called me on the phone to discuss this matter.When she did, she had already retrieved and was viewing the original email I received, in order to reference what I was talking about regarding my complaintA PDF copy of that email is attached, and the item in question is the 6th barbecue downI also told her at that time about the "spoof" email claims by the other Customer Service RepresentativesShe told me they were wrong, and that the original email most definitely originated from AmazonOf course it did, how else could she have possibly been viewing it during that phone call?However, she also refused to resolve this issue, simply informing me that the price had changedNote that this price change occurred overnight, since I was sleeping when it was sent to meWhen I attempted to buy the item at the advertised price early the next morning, it had gone up by $62.37.While I was explaining this, she quickly tried changing the subject, discussing the item's availabilityThat was also untrue, as its web page clearly stated it was indeed available, and sold directly by AmazonSo, that's now three different answers from Amazon Customer Service Representatives of why they would not sell me the item at the advertised price I was offered in the original email.2) I'm a computer programmer, have closely examined the source code of the original email (also attached), and can tell you with 100% certainty that it's genuinely from Amazon.To further prove this, I also compared it to the source code of other email that I receive all the time from Amazon, including order confirmations, shipping notices, and advertising, such as the one my complaint is aboutThe name of the SMTP (email) server that sent me all of these emails matches exactly (including the ones I received from all three Customer Service Representatives)They all originated from "smtp-out.amazonses.com".For your reference, here is a link to an Amazon web page which describes the Amazon SES email service that the company uses:https://aws.amazon.com/ses/Along with the response by "Heather L., all of this proves without a doubt that the original email was indeed from Amazon, and is not a "spoof".3) When I checked the links for the product items listed in the original email, every single one points to domain name https://www.amazon.com.Now, think about this: What would a hacker possibly have to gain by placing links within an email that send me to the amazon.com web site?4) If this is a spoof email (which it's most certainly not), how could the the originator possibly know that I was browsing the very items listed in the original email on amazon.com the day before I received it? It's impossible, only Amazon has that tracking informationThat's how and why Amazon automatically sends these advertising emails, to offer items the recipient was previously viewing on the amazon.com web site in an effort to get them to go back and actually purchase them.5) Here is the URL that was within the original email, the link to the product I wanted to buy at the sale price offered to me:https://www.amazon.com/gp/product/ [redacted] /ref=pe_225750_273107830_em_1p_5_tiThe domain name should look familiar, it's www.amazon.comObviously, this is Amazon's official web site address.I have a very strict firewall, use strong spam filters, and keep my PC up-to-date with Windows patches along with the latest Antivirus file definitions available, religiouslyI also run Norton Antivirus, which also constantly monitors and warns of malicious web sitesAll of that in mind, there's absolutely nothing wrong with my PC as far as implementation of strong security goes, despite their claims otherwise.The bottom line is, I have no idea where these three Customer Service Representatives who are claiming the original advertising email was a "spoof" are getting their information from, but they are absolutely, positively, 100% wrong.It's obvious that claiming the original advertising email is a "spoof" is nothing but a justification to refuse to sell me the item in question, at the price originally offered to me ($386.63)I still want to do this, and the only resolution I'm asking for is that they honor the original price offered to me in writing.Sincerely,- [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding orders that you haven't received.I've checked details of orders and can confirm that these orders got cancelled.You haven't been charged for it, but an authorization may be visible on your accountThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.This canceled order will appear in the Canceled Orders section of Your Orders (www.amazon.com/yourorders).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your emailI actually emailed your office earlier today and asked that your remove my complaint against Amazon Mechanical TurkThey have reached out to me and we have been able to come to a a resolutionI look forward to continuing to do business with Amazon Mechanical Turk and several of their other divisions and entities for many years to comeIf you would be so kind as to remove my complaint from their record, so that it does not hinder their business, I would very much appreciate itThank you once again for all of your assistance Sincerely, [redacted]

Revdex.com: This problem has been resolved to my satisfactionIn fact, better than I had hopedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Please read my previous complaint carefully The new Acer computer came to my home in It crashed in January I called your representative and she confirmed over the phone with Acer on the line by a call she made to them that the computer was out of warranty a year before I bought the computer This computer is fraudulent and was sold to me as new from the company called "u & M Tech" which your order website will not let me contact them.This is your merchandise I purchased and you are accepting fraudulent dealers to sell on Amazon.I will look into going public with this problem to warn other people about buying electronic items from Amazon.It is your responsibility as a big company to help me when there are problems and not to try and protect yourself.I would like my money refunded for the purchase of $ The computer is unusable as of January because one of your reps called a bogus number who crashed the computer It is garbage now.Thank youThank you Sincerely, [redacted]

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your orderThis is certainly not what we want our customers to experienceI've escalated this directly to the appropriate Management TeamsI've made sure the appropriate supervisory personnel are aware of your experience, as this is not at all the level of service we aim to provide our customers.I understand how important the timeliness of delivery is - and apologize for the frustration this causedI appreciate your diligence in ensuring we take a serious look at these problemsI want to thank you for reaching out regarding these late deliveriesSince this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.I'm sorry to hear you didn't receive your package, even though tracking says it's been deliveredSometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its wayWhen this happens, we expect the carrier to deliver the package within one business day.Considering the circumstances, I've issued a refund of CDN$ to the same payment card that was charged, refund will be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here: [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and understand that you’re concerned about the payment which you would like to pay on monthly basis without late fees chargeIn this case, I need to look into the issue further and wrote to our concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back to you on November 03, 2016, with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your recent order for Borjomi Mineral Water Case didn't arrive by the Guaranteed Delivery Date of November 23, 2016.While we certainly do try our hardest to get everything there as guaranteed, there are some unforeseen circumstances in which an order may arrive later than anticipated and I regret the disappointment this experience may have caused.Further, please note that the decision on which carrier is assigned including the tracking details, is essentially an automated process will select the best carrier based on the type of item, it's location within our Fulfilment Network and the carriers that operate services in your area who would be able to get the package there for expected delivery dates provided during the checkout process.However, I can assure you that the availability of the products on the website are updated constantly as per the new data we receive from our suppliersCustomer feedback like yours is always important to us and I've passed your message along to the appropriate department as we continue to improve the shopping experience for our customers.I've also checked your account and see that we've processed your refund in the amount of $The refund should appear on your account in 3-days if issued to a credit cardRefunds issued to a bank account typically take 7-days to reflect on the account balance.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've looked into your account and see that you signed up for an Amazon Prime 30-Day free trial beginning on November 18, and ended on December 18, 2016.This promotion was free of charge for the time period listed in the invitation you received via e-mail or while making a purchase at Amazon.comSince your trial was set to automatically renew, you were charged the $annual Prime membership fee on December 18, If you'd like your Prime benefits to continue, you don't need to take any extra actionThis is why we ask for a credit card when you sifor the free trial: to make the conversion truly automatic.Since you indicated you don't want the Amazon Prime membership, we've canceled and refunded the amountRefunds typically process within 3-business days and appear as a credit on your bank statement.As an exception, I've processed a refund for remaining amount to bring the total to $99.00.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com =======================

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused due to closure of your Amazon.com accountThis is certainly not what we expect our customers to experience.I've contacted our account specialist team and learn that we've taken this action based on the reports related to your accountI understand that you'd like us to provide additional details about the invalid gift cards used as a payment method for your order so that you can contact the storeUnfortunately, for security reasons we'll not be able to disclose this informationI hope you understand our limitations in this regard.We have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's disappointing to hear your Kindle isn't working and that the problem couldn't be resolved by troubleshooting or through contacting our customer service team.Kindle comes with a One-Year Limited Warranty, along with an optional extended warranty offered at the time of purchase; once outside of this warranty period, we aren't able to continue offering warranty service.Although your One-Year Limited Warranty has expired and you're no longer eligible for a replacement Kindle under the terms of your warranty (http://www.amazon.com/kindlewarranty), we can offer you an upgrade to the latest generation Kindle at the reduced cost -- which comes with a One-Year Limited warranty.If you'd like to take advantage of this replacement option, please contact our Kindle Support team at: http://www.amazon.com/kindlesupport or by calling 1-866-321-8851.We appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar A [redacted] from Amazon.com and I'm responding behalf of Mr [redacted] I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.It's not our intent to let a customer down but have a pleasant shopping experience at Amazon.comI'm sorry to hear this wasn't what you've experienced.I've checked your conversation with our Customer Service team and found that you've agreed to keep the item and buy the missing parts to fix itTherefore, we've issued a partial refund of $to your Visa card on June 20, Our system indicates that the refund has been completedI'd request you to check with your bank for this refund and let us know if you aren't able to find the refund.Also, I see that we've received your return for "Printrbot Metal Simple 3D Printer Kit", and a refund of $was issued on July 13, You'll see the refund on your credit card statement in the next 2-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Now, the total refund issued on your order is $Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Bhaskar A.Amazon.comhttp://www.amazon.com