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Amazon.com Reviews (6767)

Dear ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As a prime customer you intended to receive the items on time, I'm sorry that we haven't met that standard in delivering your order on guaranteed delivery.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and confirm that your order # [redacted] was shipped on October 20, to be delivered to you on October 22, However, looks like the order was delayed due to some issue with the carrier and it appears as lost in transitI apologize for any inconvenience this may have caused.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.As mentioned earlier, we are unable to take any action on an order once a refund is issuedIn this case, as a full refund has already been issued we are unable to send a replacementThis being the reason we requested you to place a new order and promised to waive shipping chargesIf you still wish to place new order for the same item, we will be glad to waive the shipping fee on that orderThe item is available on our website sold and shipped by AmazonThe promotional credit that I added will also be applied on that orderLink to the item [redacted] I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,MerajAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding credit report.I've reached to our Payments team in order to look into this.As soon as I receive an update from our team I will get back to you with more information.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order # [redacted] and I appreciate you taking the time in bringing this to our attention.I see that the order was placed with [redacted] , a seller on our websiteAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that the claim has been successfully granted and a full refund of $has been processed on March 31, You'll see the refund on your credit card statement in the next 3-business days.I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Further, I understand your concern regarding the review being removedI see that you've submitted the review for the product instead of the seller, which doesn't fall within our guidelinesYou can see our review guidelines here:http://www.amazon.com/review-guidelinesIf you'd like to leave feedback for the seller you ordered from, visit this http://www.amazon.com/feedbackPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding Order# [redacted] of the Lyft Gift Card that was purchased from Amazon not working and the error message that the code is invalid,I understand you have been trying for over a week to get this issue resolvedI see that our previous replies have not appropriately addressed your concerns and I hope that I can be of some help now.I've checked order thoroughly and confirm that as an exception a refund of $was issued to gift card balance of [redacted] These funds will be available for next order.We appreciate your business and look forward to serving you again in the near future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this causedI'm sorry about the unsatisfactory experience you had with your orders.This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.Unfortunately I am unable to transfer this case to my colleague in the USAHowever, I will be happy to help you further in this caseWhile placing an order, at the checkout, depending on the availability of the item, the delivery date will be mentioned to give you right expectations.Also, we mention the same on the order confirmation email so that you will have the informationAfter an order is placed, if the inventory changes, it will be updated and an email is sent, which in this case of your item and this is the reason why the item didn't shipI hope you would understand the situation.I understand the trouble you've had with the packages shipped via Amazon LogisticsIf your confirm we will decide to stop assigning Amazon Logistics for your future deliveries to your address, you will no longer receive packages from Amazon Logistics, but other carriersPlease let us know about stopping Amazon Logistics.We have already forwarded the feedback to the shipping department so that they can investigate what happened and work on improving the process and serve you better.We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you're concerned about the authorization(funds are on hold) holding by the bank for the canceled order # [redacted] and hope I can help.As informed by our Customer Service team, you haven't been charged for this order, but you may find an authorization on your cardWhen you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.Since the order has been canceled, we've electronically notified the issuing bank that we will not be proceeding any furtherThe authorization being withheld, which currently appears as a charge in your on line account statement should disappear and the funds be made available to you again soon.Order ID: [redacted] Order Status: CancelledOrder Total: $0.00Unfortunately, we cannot give you an exact time line as to when they will drop off your authorizationNote: Every issuing bank differs in its own policiesYou may wish to check with them directly.When you contact your bank, please provide the following information which will help them in locating the authorization available on the card.Settlement Verification Code: [redacted] If there is any possibility from my side, I would've definitely done it for youI hope you will understand our limitations in this regard.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello [redacted] ,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you've contacted us on behalf of the manufacturer, [redacted] *** [redacted] .From your message, I see that few of items manufactured by your company are counterfeited by different sellers and are being sold on our website.I've searched our website but was unable to locate the exact items you're referring to: [redacted] Given the delay, I wasn't sure of the exact items you're referring to from above listWe suggest you to write back with the below details, so that we can start an investigation on this:1) Link(s) of counterfeit items (listed on Amazon.com)2) Link(s) of original items (listed on manufacturer website)3) Name of the seller(s)Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,I understand your disappointment with status of order [redacted] While I know you're disappointed with our stance on this matter, I want to assure you the information you received earlier from me is correct.As mentioned,iPhones were canceled from this order and you weren't charged for themwe suggest you getting in touch with your bank about the authorized funds using reference numbers provided in my last email.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experiences you’ve had with Logistics.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.Local carriers offer several benefits, like same day and weekend delivery, that we wouldn't be able to offer you if we didn't employ themAlso, by employing local carriers, we're supporting small local businessesWhile we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequent.Because you've had repeated issues with AMZL US, I've made an exception and given priority to other available carriers for future deliveries to your shipping addressIt'll take about weeks for this change to go into effect.I'm also forwarding your comments to our shipping department--We'll investigate this issue further and take appropriate action to avoid such issues with your future orders.We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Thank you for your inquiry,I have investigated the seller's claim, and in order to process his request, we will need the seller to submit photographic evidence showing the brand name and UPC on the product's packagingThe seller has not provided a brand name on their listings for either of these ASINs, which is further complicating matters as this is keeping the ASINs from being applied to their Brand RegistryIf the seller provides photographic proof outlined above, as well as changes the brand name on their SKUs to reflect their brand, we will be able to make their requested change.All listings on Amazon.com are the property of Amazon.com, and Amazon.com retains the right to make any modifications to it's catalog as deemed necessaryAny seller-requested change requires adequate proof to be actionable, and failure to provide adequate proof will lead to Amazon.com rejecting any change requestsThis policy is in place to protect customers as well as sellers In this case, because the seller did not provide adequate information on their SKUs when creating their ASIN, our systems have merged their incomplete ASINs with more complete detail pages to provide buyers with the best experienceThe seller will need to first modify their listings including their brand name in the listing, and then provide photographic proof showing a change is necessary through a Seller Support caseOnce this is done, the requested ASIN unmerge can be completed

Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I can understand that you have been a victim of fraud and Its disappointing to hear this situation I can see that you have been a long time customer of amazon and we appreciate your Business with us!To help you with the issue, I've contacted our payments team to check if we can credit the amount back to youHowever, I'm not able to assure you until I hear from the team I will do my best to help you with this situationI can understand that this is not a small amountPlease be informed for your future orders, All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use While I can assure that all our sellers on amazon.com are legitimate, we never encourage paying the sellers directly in any other meansWe always want you to use amazon platform to place the order so that your payment is secured We strongly discourage submitting payment for any item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee I'd also like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationPlease go to the link below and select "Report a violation of our rules" as the subject line: http://www.amazon.com/gp/help/reports Please be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form E-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return address If the "from" line of the e-mail looks like "[email protected]" or contains the name of another Internet service provider, you can be sure it's a fraudulent e-mail I've set a reminder to email you back with the update as soon as I hear from the team Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello from Amazon.com,Amazon limits the addition of new sellers in certain categories to ensure that customers are able to buy with confidence from all sellers on AmazonThe requirements for selling in the Grocery & Gourmet Food category reflect customer concerns about product quality, product branding, and consumer safety.Sellers must meet the requirements listed in the help page given below to sell products in the Grocery & Gourmet Food categoryPlease note that meeting the requirements stated in this policy does not guarantee that Amazon will approve the seller's ability to sell in this category or their full proposed selectionhttps://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-... [redacted] The most recent application from this seller (case ID [redacted] ) included an e-commerce receipt rather than an invoiceAmazon does not accept retail receipts, order details, packing slips, sales orders, invoices from an online retailer, or pro-forma invoicesWe have issued a refund of the last three months of Professional Subscription fees, which the seller can see in their account presentlyWe would encourage the seller to review the Grocery & Gourmet Foods help page and apply again with the required documentation

Hello [redacted] ,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the trouble you've had with your recent trade-in.The items you trade are sent to an Amazon Merchant, who will thoroughly inspect them against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390Reject... items eligible for return will be shipped back to you within days of receipt, at no cost to youRejection reasons and return shipment tracking can be accessed here:http://www.amazon.com/tradein/youraccountIf you wish to re-submit your trade after it's been returned, please complete a new trasubmission here:http://www.amazon.com/tradeinTo make this right for you, I've removed the gift card balance from your account and issued a refund to your credit card in the amount of You'll see the refund in next 3-business days.To view the TraProgram Terms and Conditions in full, please visit our Help pages:http://www.amazon.com/tradein/termsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***i cancelled this order before it was shipped out in my card was not charged, I have told them several times I do not want to receive the packageThe supervisor told me they would stop the package at the carrier in let seller know to refund my money to my cardIm not ok with the response from themThe package is still aways out at the carrier in nothing is being done

Hello from Amazon.com,This is Liz from Amazon.comThank you for you inquiry regarding Marnita's complaint regarding her disbursement.Amazon's policy regarding terminating a selling account and receiving a manual check in the mail for funds on the selling account, must be followed and exceptions cannot be madeOur policy requires the last completed order on the account to have been days prior to the check being issuedThe last order on the account was on 08/17/Funds can only be disbursed after completion of days from the last completed order.Since it has now been days, I have requested the manual check be authorized and sent to Marnita RossThis process can take 3-weeks, this includes the approval process

Hello [redacted] ,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the exchange of the item "Clarks Men's Wallabee B Chukka Boot,Maple Tan Suede,M US"I'm sorry for any inconvenience caused.Please understand that we do have an exchange option, but it's only available if the item you are returning isn't subject to a restocking fee and is:-- Shipped to an address in the U.S.-- Not received by you as a gift-- Shipped and sold by Amazon.com-- Not an Aitem-- Not identical to the item being returned-- Originally purchased with a credit or debit card-- Wasn't purchased with a promotion (except for free shipping promotions)-- Added in a quantity of one to the CartAs the item was received by you as a gift, this item doesn't qualify for the exchange and this is the reason we've asked you to return the item for the refund.Regarding the price match for the item, We work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, with the exception of TVs, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages: https://www.amazon.com/gp/help/customer/display.html?nodeId=201133150Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the gift you received, I understand you are upset.***, we will be able to know who sent you the gift, however, first, I'll need to find the orderI should be able to do that if you can provide some information from the outside of the packageOn the shipping label, you should see the tracking number and a long string of letters and numbers separated by slashes--it'll look something like this: [redacted] **I need the combination of letters and numbers that appears immediately before the first slash (in the example above, it would be " [redacted] ") or the tracking numberEverything is case-sensitiveI can track the shipment with this information, and can then get a prepaid return mailing label for youIf in case you do want to provide the details, please dispose off the dress that you received, you do not have to return the item to us.The email address that you've contacted us from has a valid Amazon.com Account Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I notice that in the response from Amazon to you Revdex.com that the date indicates 2/5/NOT hopefully this is a typoThank you

Hello [redacted] ,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry your order has been delayed again While the occasional delay with an order is inevitable, they should be few and far between We do our best to ensure the most accurate delivery estimate is given to you during checkout and that you're also notified if we encounter an unexpected delay I apologize sincerely for any inconvenience caused to you in this matter.It is definitely not our policy to scan the parcels as delivered when they are actually not deliveredThere might be few incidents where the carrier accidentally scan it as delivered while it is still in transitWe are working with our carriers to minimize the incidents like this.We take responsibility of the orders which are fulfilled by us and we will assist you with any concern you have with the order.I want to thank you for reaching out to us and giving us the chance to correct the problemsI've forwarded your feedback about the late delivery to our shipping department--I know they'll want to hear about your experienceWe're aware that our choice of delivery services reflects on our business as a whole.Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.You have been a wonderful customer of amazon and accept that this has not been a pleasant experience for you and hope that you will provide us another chance to serve you better on your future orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding refund for the order# [redacted] .I've checked the order and I see that a part of your order that is $was paid with Reward pointsRemaining $was paid with your card.When refund was issued the refund will be issued to the same payment methods that were used at the time of placing the order.To your card, refund of $was issuedTo your reward points refund of $was issued.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

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