Amazon.com

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with "Fire, 7" Display, Wi-Fi, GB - Includes Special Offers, Black".We manufacture all of our Kindle products to the highest possible standardsAs such, we expect them to provide years of enjoyment, and I regret this hasn't been your experience.In this case, the information and options you later received from our Kindle Specialists is correct--we're unable to send a free replacementIn lieu of a repair service, we offer upgrade options or service fee replacementsThis allows us to immediately ship a replacement Kindle without the wait you'd normally incur having to send a device in for review, repair, and re-shipment.I understand your disappointment, and although your request for an exception for a free replacement seems very reasonable, especially from a valued customer such as yourself, it’s not one we're able to accommodate when applied fairly to all of our customersBecause of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customersPlease check the below link:https://www.amazon.com/gp/help/customer/display.html?nodeId=201854160If you'd like to reconsider the one of the upgrades or service fee replacements, please contact our Kindle specialists by calling 1-866-321-or by clicking the ”Contact Us” option in the right-hand column of our Kindle Support pages at:http://www.amazon.com/kindlesupportI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: It's not right Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As stated in our email correspondence Amazon keeps stating they refunded the cost back to me dating back to April 6, when I first filed my complaintSince then I have sent four emails stating that no refund has been receivedI am still waiting a return of $This has not yet been receivedI have asked for proof of refund or a check to be mailed to me at home address and nothing has been received Sincerely, [redacted]

Hello, We have reviewed the complaint on the Order ID [redacted] .The buyer of this order has received the item on the maximum estimated date of delivery which was on June 23, Hence , buyer is not eligible for a shipping refund as he has received the item on time However, we have made an exception to our policy and have refunded buyer for the shipping charges of the amount $Please consider this as a one time exception.For future claims , exception might not be considered and we will take the action according to our policies In summary,we have reimbursed the shipping charges of $on 11/16/ Sincerely,

Hello, We are writing with regards Order [redacted] Please note that the customer has been refunded in the amount of $which is the full amount Regards,

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the inconvenience you've experienced with your orders.I've checked and see that your package left our fulfillment center on December 22, and was delivered by USPS on December 23, 05:17:PM Front door.Since this happened with your original and replacement order, we advise you to contact USPS as well as your local authorities if necessary in order to pursue this matter further.As mentioned earlier, please contact us with the URL to the online police report regarding this incident or a police report number regarding this incident and the name of the related police department.We won’t be able to provide a replacement or refund for this order at this time.Once you send us the police report we will be able to investigate furtherWe would only be able to issue a refund once we receive and have it validated.Unfortunately, without the police report, we're unable to take further action.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedThis is certainly not what we want our customers to experienceI've escalated this directly to the appropriate Management TeamsI've made sure the appropriate supervisory personnel are aware of your experience, as this is not at all the level of service we aim to provide our customers.***, consider this as an isolated incident and allow us another opportunity to assist you better in the futureYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with us.Since this is a unique situation, I am collaborating with our Right team to determine what went wrong and to work on a resolution and also to confirm how this could happenedI've personally delivered this issue to our right team for further reviewEach report they receive is investigated and the appropriate action is taken.Upon checking, I see that Order ID: [redacted] was placed with Amazon PrimeHowever, website page informs that expected to arrive after ChristmasI have upgraded the shipping to One-Day Shipping at no cost to youOur delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display during checkoutIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] Hello,Can you please provide the exact name and address of manufacturer? It is unclear from your site.Thank you, [redacted]

I still feel their responce is not fair nor is it good customer service I also had to call to get the $credit for the pillow that I didn't receiveGood customer service would have been to issue the credit and advise me it was resolvedComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello ***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I reviewed both accounts and the information, there is no indication the accounts are blended and this is not an option for AmazonHowever, I can see there is relations from the sign inI believe this might be a confusion at the moment of sign in, in which the accounts are being saved in the device and therefore when one uses the device after the other they see the wrong information.I request you to visit following link and enter your Phone number and click on " CALL ME " button so that our password specialists team will assist you on phone to access your account[redacted] I understand that at this point of time asking you to take this additional step would be disappointing, however, we would really like to assist you better.Your patience and understanding is highly appreciated in this matter.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: [redacted] This is certainly not what we want our customers to experience.I've personally shared your experience about this, to ensure any opportunities for improvement are addressed, and corrected moving forward with our concerned team, so that this does not happen in future again, I can assure you for that.However on checking the order details, I see that the order has been successfully delivered to you on Saturday, October 22, 2016, via USPS.To make up for the trouble, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,I have reviewed the claim filed on Order ID [redacted] After review of the tracking number provided for the return I see that you signed for this returnSigning the package takes all the liability from the sender and the shipping company of the packageAlthough I understand your concern , I will not be able to assist you furtherI suggest you to contact the local authorities and the shipping company for assistance.We cannot give you more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding credit report.I've reached to our Payments team in order to look into this.As soon as I receive an update from our team I will get back to you with more information.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem you had with your "Apple iPhone 6s Plus"Since this item was sent to a freight forwarder, we're unable to replace it.If you'd like to return the item you may, provided that you're responsible for all costs associated with returning it to the U.SYou can find Amazon's return address and view a return maiable label via our Online Returns Center:http://www.amazon.com/returnsThe pre-paid return maiable label provided by the Online Returns Center is for U.Sdomestic shipments onlyIn order to use this maiable label, you must first return the item to a U.SaddressFrom that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.More information about using a freight forwarder is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId= [redacted] However, I'd like to review this further please reply directly to this e-mail with the customer service correspondence where they promised to refund return postage feesOnce I receive your reply I'll be able to review the contacts with Customer Service to ensure any coaching is providedWe need to know:- Return tracking number- Date of return- Return shipping address where it was sent- Return receipt (please attach to this email when replying)We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting with our Customer Service team.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the future.I understand that you're concerned about the charge on your cancelled order [redacted] I've checked your account and see that you've used Pinless Debit as the payment method for the orderPlease note PIN-less debit transactions post to your account when we try to authorize your fundsHence your payment method has been charged for the order.However the order was cancelled and also a refund was issuedI can confirm a full refund of $was requested for order on July 3, The length of time it takes for your refund to appear in your account depends on your bank, but it's typically within business days.If it's been more than business days and if you're still not seeing your refund, please contact your bank and dispute the transaction as "refund never processed"At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order # [redacted] and I appreciate you taking the time in bringing this to our attention.I see that the order was placed with [redacted] , a seller on our websiteAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that the claim has been successfully granted and a full refund of $has been processed on March 31, You'll see the refund on your credit card statement in the next 3-business days.I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Further, I understand your concern regarding the review being removedI see that you've submitted the review for the product instead of the seller, which doesn't fall within our guidelinesYou can see our review guidelines here:http://www.amazon.com/review-guidelinesIf you'd like to leave feedback for the seller you ordered from, visit this http://www.amazon.com/feedbackPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you're concerned about the authorization(funds are on hold) holding by the bank for the canceled order # [redacted] and hope I can help.As informed by our Customer Service team, you haven't been charged for this order, but you may find an authorization on your cardWhen you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.Since the order has been canceled, we've electronically notified the issuing bank that we will not be proceeding any furtherThe authorization being withheld, which currently appears as a charge in your on line account statement should disappear and the funds be made available to you again soon.Order ID: [redacted] Order Status: CancelledOrder Total: $0.00Unfortunately, we cannot give you an exact time line as to when they will drop off your authorizationNote: Every issuing bank differs in its own policiesYou may wish to check with them directly.When you contact your bank, please provide the following information which will help them in locating the authorization available on the card.Settlement Verification Code: [redacted] If there is any possibility from my side, I would've definitely done it for youI hope you will understand our limitations in this regard.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this causedI'm sorry about the unsatisfactory experience you had with your orders.This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.Unfortunately I am unable to transfer this case to my colleague in the USAHowever, I will be happy to help you further in this caseWhile placing an order, at the checkout, depending on the availability of the item, the delivery date will be mentioned to give you right expectations.Also, we mention the same on the order confirmation email so that you will have the informationAfter an order is placed, if the inventory changes, it will be updated and an email is sent, which in this case of your item and this is the reason why the item didn't shipI hope you would understand the situation.I understand the trouble you've had with the packages shipped via Amazon LogisticsIf your confirm we will decide to stop assigning Amazon Logistics for your future deliveries to your address, you will no longer receive packages from Amazon Logistics, but other carriersPlease let us know about stopping Amazon Logistics.We have already forwarded the feedback to the shipping department so that they can investigate what happened and work on improving the process and serve you better.We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry about the unsatisfactory experience you've had with your recent order shipped via PrimeThis usually doesn't happen Being a prime customer, you are very much eligible to receive high level of service from usMost of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions As informed earlier, I've already forwarded this issue to our shipping team for investigationThey'll make sure this doesn't happen with your future orders You're a long-time and valued customer of Amazon, and I hope you'll give us another chance Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Complaint: [redacted] I am rejecting this response because: I have not received the moneySincerely, [redacted] ***