Amazon.com

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the inconvenience you've experienced with your orders.I've checked and see that your package left our fulfillment center on December 22, and was delivered by USPS on December 23, 05:17:PM Front door.Since this happened with your original and replacement order, we advise you to contact USPS as well as your local authorities if necessary in order to pursue this matter further.As mentioned earlier, please contact us with the URL to the online police report regarding this incident or a police report number regarding this incident and the name of the related police department.We won’t be able to provide a replacement or refund for this order at this time.Once you send us the police report we will be able to investigate furtherWe would only be able to issue a refund once we receive and have it validated.Unfortunately, without the police report, we're unable to take further action.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future

Complaint: [redacted] Hello,Can you please provide the exact name and address of manufacturer? It is unclear from your site.Thank you, [redacted]

Hello, We are writing with regards Order [redacted] Please note that the customer has been refunded in the amount of $which is the full amount Regards,

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with "Fire, 7" Display, Wi-Fi, GB - Includes Special Offers, Black".We manufacture all of our Kindle products to the highest possible standardsAs such, we expect them to provide years of enjoyment, and I regret this hasn't been your experience.In this case, the information and options you later received from our Kindle Specialists is correct--we're unable to send a free replacementIn lieu of a repair service, we offer upgrade options or service fee replacementsThis allows us to immediately ship a replacement Kindle without the wait you'd normally incur having to send a device in for review, repair, and re-shipment.I understand your disappointment, and although your request for an exception for a free replacement seems very reasonable, especially from a valued customer such as yourself, it’s not one we're able to accommodate when applied fairly to all of our customersBecause of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customersPlease check the below link:https://www.amazon.com/gp/help/customer/display.html?nodeId=201854160If you'd like to reconsider the one of the upgrades or service fee replacements, please contact our Kindle specialists by calling 1-866-321-or by clicking the ”Contact Us” option in the right-hand column of our Kindle Support pages at:http://www.amazon.com/kindlesupportI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedThis is certainly not what we want our customers to experienceI've escalated this directly to the appropriate Management TeamsI've made sure the appropriate supervisory personnel are aware of your experience, as this is not at all the level of service we aim to provide our customers.***, consider this as an isolated incident and allow us another opportunity to assist you better in the futureYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with us.Since this is a unique situation, I am collaborating with our Right team to determine what went wrong and to work on a resolution and also to confirm how this could happenedI've personally delivered this issue to our right team for further reviewEach report they receive is investigated and the appropriate action is taken.Upon checking, I see that Order ID: [redacted] was placed with Amazon PrimeHowever, website page informs that expected to arrive after ChristmasI have upgraded the shipping to One-Day Shipping at no cost to youOur delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display during checkoutIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the account issues you've experienced recently and appreciate you bringing this to our attention.As explained by our account specialist department, we believe it may have been accessed and used by a third-party to attempt to make purchases without your permission.Whenever our system detects unusual activity on an account, it is placed on hold to prevent any unauthorized orders from being placedRemoval of the account hold requires a password reset from the account holder so that access is reinstated to an authorized userWe’re unable to determine how someone accessed your accountWe can only assure you that it was not done from our website If you’ve not taken any of the actions mentioned in our former email, you might want to have a reliable virus detection program run on your computer to eliminate that as a possibility.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email address on the Amazon.com Password Assistance page, you will receive an email containing a personalized linkClick the link from the email and follow the directions providedYour new password will be effective immediately.If you have any trouble resetting your password, you can reach Customer Service at: [redacted] International customers: [redacted] We have restored the gift card balance to your accountAfter signing into your account, you can view your gift card balanceGo to Your Account and then click "View Gift Card Balance" under the Gift Cards section in Amazon Wallet.The current gift card balance on your account is $You can view your balance and usage history in Your Account here: [redacted] We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.We appreciate your understandingPlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello, We have reviewed the complaint on the Order ID [redacted] .The buyer of this order has received the item on the maximum estimated date of delivery which was on June 23, Hence , buyer is not eligible for a shipping refund as he has received the item on time However, we have made an exception to our policy and have refunded buyer for the shipping charges of the amount $Please consider this as a one time exception.For future claims , exception might not be considered and we will take the action according to our policies In summary,we have reimbursed the shipping charges of $on 11/16/ Sincerely,

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I've reviewed your complaint and understand that you would like to get your refund for the order# [redacted] I've checked and see that this order is partially placed with promotional credit and please understand that promotional credits are non refundableI'm sorry that we cannot be able to issue the promotional credit Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with your Prime membership.I reviewed the previous correspondence with customer service, it's disappointing to hear our customer service team wasn't able to resolve this concern for youRest assured, I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I've checked and see that the customer service rep canceled the Prime membership erroneously when refund was issued.We are unable to reactivate Prime without charging your Payment cardIn this case, I request you to subscribe to Prime membership and let us know by directly replying to this emailOnce your payment card is charged, I'll issue refund for the Prime membership without cancelling it.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting with our Customer Service team.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the future.I understand that you're concerned about the charge on your cancelled order [redacted] I've checked your account and see that you've used Pinless Debit as the payment method for the orderPlease note PIN-less debit transactions post to your account when we try to authorize your fundsHence your payment method has been charged for the order.However the order was cancelled and also a refund was issuedI can confirm a full refund of $was requested for order on July 3, The length of time it takes for your refund to appear in your account depends on your bank, but it's typically within business days.If it's been more than business days and if you're still not seeing your refund, please contact your bank and dispute the transaction as "refund never processed"At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem you had with your "Apple iPhone 6s Plus"Since this item was sent to a freight forwarder, we're unable to replace it.If you'd like to return the item you may, provided that you're responsible for all costs associated with returning it to the U.SYou can find Amazon's return address and view a return maiable label via our Online Returns Center:http://www.amazon.com/returnsThe pre-paid return maiable label provided by the Online Returns Center is for U.Sdomestic shipments onlyIn order to use this maiable label, you must first return the item to a U.SaddressFrom that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.More information about using a freight forwarder is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId= [redacted] However, I'd like to review this further please reply directly to this e-mail with the customer service correspondence where they promised to refund return postage feesOnce I receive your reply I'll be able to review the contacts with Customer Service to ensure any coaching is providedWe need to know:- Return tracking number- Date of return- Return shipping address where it was sent- Return receipt (please attach to this email when replying)We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I reviewed both accounts and the information, there is no indication the accounts are blended and this is not an option for AmazonHowever, I can see there is relations from the sign inI believe this might be a confusion at the moment of sign in, in which the accounts are being saved in the device and therefore when one uses the device after the other they see the wrong information.I request you to visit following link and enter your Phone number and click on " CALL ME " button so that our password specialists team will assist you on phone to access your account[redacted] I understand that at this point of time asking you to take this additional step would be disappointing, however, we would really like to assist you better.Your patience and understanding is highly appreciated in this matter.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry for the delay in shipping out the package to youI have checked that the package is shipped out and will be delivered to you as per the scheduled delivery dateSince the package is shipped out, the system does not allow us to cancel or issue a refund on the order, you may refuse the package during delivery, so that once the package reached the return center, the system can process a refund on the orderI see that your order was shipped by "UPS Ground" with the tracking number [redacted] , and is scheduled to be delivered by Tuesday, January 3, You can view available tracking information from the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this information helpsWe look forward to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: [redacted] This is certainly not what we want our customers to experience.I've personally shared your experience about this, to ensure any opportunities for improvement are addressed, and corrected moving forward with our concerned team, so that this does not happen in future again, I can assure you for that.However on checking the order details, I see that the order has been successfully delivered to you on Saturday, October 22, 2016, via USPS.To make up for the trouble, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have contacted them many times by phone and by email My last email to them has not been replied to at all Phone calls only gave me responses from the person on the line that they will send an email My seller account is still sending me messages from people and is even asking me to enter a bank account number in order for them to make deposits from sales Amazon did not freeze my account, I did when they made it where I was able to log back into it I still have no answers as to what they are doing Sincerely, [redacted] ***

I still feel their responce is not fair nor is it good customer service I also had to call to get the $credit for the pillow that I didn't receiveGood customer service would have been to issue the credit and advise me it was resolvedComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Order ID: [redacted] I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.You relied on us to deliver your item on release day and we let you downThis is not the experience we want our customers have and I apologize for thisAfter researching, I found we're temporarily out of stock.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is providedWe expect all our valued customers to get courteous service and we're upset when this doesn't happenThank you for bringing this to our attention.I would like to inform you that our reliance on suppliers and manufacturers for information about their stock means that occasionally our database will not reflect all changesI hope that you would understand that being a retailer we are totally dependent on our suppliers for the supply.Please know instances like this one are rare, however, occasionally an inventory delay from will cause the item’s delivery date to be pushed backI know this explanation has been mentioned to you previously, and doesn’t solve your problemThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableHowever I wanted to explain what I feel is the hold up.To help make up for the trouble, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have not received the moneySincerely, [redacted] ***

Hello,I have reviewed the claim filed on Order ID [redacted] After review of the tracking number provided for the return I see that you signed for this returnSigning the package takes all the liability from the sender and the shipping company of the packageAlthough I understand your concern , I will not be able to assist you furtherI suggest you to contact the local authorities and the shipping company for assistance.We cannot give you more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry about the unsatisfactory experience you've had with your recent order shipped via PrimeThis usually doesn't happen Being a prime customer, you are very much eligible to receive high level of service from usMost of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions As informed earlier, I've already forwarded this issue to our shipping team for investigationThey'll make sure this doesn't happen with your future orders You're a long-time and valued customer of Amazon, and I hope you'll give us another chance Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================