Amazon.com

Complaint: [redacted] I am rejecting this response because: When items are purchased through Amazon Prime, the website clearly states "GUARANTEED DELIVERY DATE"So the Amazon response to my complaint is inaccurate and misleadingEither it IS a Guaranteed Delivery Date or it is not.So either the website message is intentionally misleading or Amazon is not meeting their promised delivery date However, and more importantly, my complaint specifically requested a link to a FORMAL COMPLAINT PROCESSThe Amazon response completely ignored this.Sincerely, [redacted]

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience you've has with the delivery of your order # [redacted] We certainly didn't expect this to happen.I've checked the order details with this item "Acer Predator Helios Gaming Laptop" and see that an A-z claim was filed with this order and a complete refund in the amount of $was issued towards your [redacted] *** card [redacted] I hope you must have received the refundIn case if you've not received the refund, I'd request you to please get in touch with your bank so that they'll be able to provide you with the refund details.Further, I've forwarded this issue to our concerned department (carrier team) regarding the delivery issue with your order and I'm sure they'll look into this matter and take an action upon this so that this doesn't happen with your future deliveries Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I should at least be able to receive the promotional credit back as the item I received was defectiveThe customer service rep said I would need to return the "free samples" in order to receive my back, however you will not allow me to do eitherI am at a lossThis is the worst customer service I have ever had Sincerely, [redacted]

Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent orders and our customer service couldn't assistI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I've reviewed your latest correspondence with our Customer Service department about the following orders:--Order # [redacted] --Order # [redacted] --Order # [redacted] I've issued refund in the amount of $on Order # [redacted] , $on Order # [redacted] , $on Order # [redacted] You'll see the refund on your credit card statement in the next 3-business days I see that you've placed an Order # [redacted] to a different address and I hope you were able to locate your order As a long time Prime customer, I understand that you expect packages to be delivered on timeRegardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with USPS.We use a variety of carriers that we've found provide the best service for our different shipping optionsOne of these carriers is assigned automatically when we ship your orderHowever, because of the circumstances, I've contacted our shipping department and asked them to give priority to carriers other than USPS to the below address for future deliveries : [redacted] It'll take about weeks for this change to go into effect for the above addressAlthough other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee USPS won’t be chosen in the future, but we'll do our best to accommodate you.Concerning the cancellation of your Prime Membership: As requested, I've issued prorated refund of $for your Prime Membership to your Visa cardRefunds typically process within 3-business days and appear as a credit on your statement.However, I didn’t cancel your Amazon Prime membership; You are welcome to use your Prime benefits normallyYour next renewal date will be August 16, 2017.I hope this helps! We look forward to seeing you soon again

Hello ***I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with order placed with Amazon.com.jp.You'll need to contact our partner site, Amazon.co.jp for more information about this issue, as our international websites operate independentlyYou can contact them directly at:jp: http://www.amazon.co.jp/gp/help/customer/display.html/?nodeId=1039576Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I cannot manage to send you the pictures hereIt gives me an error messageAmazon keeps blaming the vendor but I did business with Amazon and I expect answers from them Sincerely, [redacted]

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about the pre-order discount on the Order# [redacted] .I've checked and see that my colleague, Toni T***, contacted our Marketing and Promotions Team and provided the below information to you on October 7, when you contacted us:--------------------------------------------------------Hello ***,Thank you so much for your patience while I worked with our Marketing and Promotions Team to ensure I provided the correct information to you.For order [redacted] , I've confirmed the pre-order discount was applied successfully.I've confirmed when order [redacted] was placed, these items did not qualify for the promotion due to the item price being lower than the list price of the itemPer our terms and conditions, ( [redacted] ) the 20% discount applies to an item’s List Price and does not apply to an item’s already discounted priceSince the pricing has changed, as an exception, and they will be applying that 20% discount to the items before they shipThe same applies to order [redacted] As an apology for the trouble, I've issued a $promotional credit to your account which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Thank you so much for reaching outI hope you have a great weekendHappy gaming!Best regards,Toni T***----------------------------------------------------------------------------...⇄ realize your experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sandhya Rani writing on behalf of my colleague, Vivek Y [redacted] , who is out of the office todayI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear an incorrect price was displayed for the "Nest Learning Thermostat, 3rd Generation, Works with ***" when you placed your order.As informed earlier, in this case we were unable to honor the incorrect priceI see that we've issued a total refund of $to your Visa card.Please return the item within daysIf we don't receive it by then, we'll charge your original payment method for the refunded amountYou can return the item by using the following return label link:https://www.amazon.com/gp/orc/rml/DBqV6cPyRRMAMore information about returns can be found here:http://www.amazon.com/help/returnsI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Sandhya [redacted] A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: As of today, May 10th, the two packages are still on my porch waiting for Amazon to come to pick them upI have provided the information to Amazon concerning the tracking numbers on the packages as they requested Sincerely, [redacted] ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order.I've reviewed the previous correspondence with our customer service, and I regret that the information you were given regarding the code was incorrect.Rest assured I'm using this opportunity to provide training and feedback to customer service representative, who couldn't assist you accordingly, in hope of avoiding this type of issues in the future.I've checked and see that the code isn't provided with the "Business: Connecting Principles to Practice 2nd Edition" Paperback versionI see that to receive the code you need to place an order for "Business:Connecting Principles To Practice, 2E,With Access Code For Connect Plus" which is available in Kindle version.In this case, to compensate for the inconvenience I've requested a refund of $on the order which you can use to purchase the codeThis refund will appear in the next 2-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the unknown charge, I understand you are upset.I've checked your correspondence with our Customer service and see that they issued a refund of $to the same payment cardAs you know, you filed a chargeback for this amount on the order which is placed under a different accountThe charge belongs to "BLU Advance HD Unlocked Dual Sim Smartphone US GSM (Grey)" on a different account[redacted] , please check if your friends or family has access to your credit card or debit card, who has used to place the order in a different account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for getting involvedI was not able to get any answers by myself from this company but one email from you was able to fix the problem!Sincerely, [redacted]

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding your recent purchase of " [redacted] with Pearson eText -- Instant Access Code".I've checked and can confirm that gift recipient was successfully able to redeem code for this purchase and issue has been resolved.In general, once gift recipient redeem content on their account we won't be able to process any return or refund for that purchaseYou can find more information about Kindle book gifts here: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The phone number provided is simply a number to check the balance of the card, and does not in any way allow me to address my concern with Amazon's third partyI need a number that can reach a person who can actually take ownership of this issue and drive it to resolution(FYI: I copied Revdex.com on a response directly to Amazon.) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I will fight thisThat is not an acceptable excuse, nor is it trueI want my $from the accountSincerely, [redacted]

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I've reviewed your concern and see our Executive Customer Relations team was able to address your issue concerning your Tra [redacted] by issuing refund of $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.This refund amount is the same amount of the charge that will post to the accountThe reason for this is because there's no way to stop the charge from processing at this point, but the amount we’ve refunded will completely cover the charge for you.The remaining gift card balance from the traof $will be left on your account as a goodwill gesture for your poor experienceYou can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

HelloMy name is Sumit Gand I will be responding to this complaint on behalf of Amazon.comI have reviewed the Guarantee claim filed against the Order [redacted] that was placed on our platform and acknowledge that the buyer was promised a price difference and shipping cost waiver on the new order.Therefore, I have initiated a refund to the buyer in the amount of $to honor the samePlease find the breakdown as below: Order ID Quantity Unit Price TotalOrder [redacted] $ $16.00Order [redacted] $ $73.68Difference in unit cost : $20.84Refund Amount to match price hike : $ [redacted] (2) = $41.68Since the order was paid by credit card, it may take several business days for the refund to appear on the buyr's credit card accountWe request a check with the issuing bank to confirm that it has been posted.I hope this would resolve the issue up to the buyer's satisfactionWe strive to provide a better experience to the buyer in the future.Sincerely,

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you'd like us to issue refund.***, I've checked your account and the other customer's account, we will not be able to issue refund or compensation for transactionAs the order # [redacted] was placed in your own account, which was later sent to a different Amazon.com account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Im sorry for all the inconvenience this situation has caused, I understand you are upset.***, I've contacted the Appstore team was informed that the review is still in the process and you will be receiving an email shortly with all the required details about the App Submission, account access, please wait for an email to be sent to you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com