Amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you do not want packages to be delivered during weekends.***, on our website ordering system we've an option of selecting no weekend deliveries, which prevents carriers from delivering during weekendsIn order to select No weekend deliveries, Click Edit under the shipping address you'd like to, select No weekend deliveries and Under Additional Address Details you will find:Weekend delivery:Deliver on SaturdayDeliver on SundayDon't deliver on weekendsYou may go ahead and check box "Don't deliver on weekends"This will prevent your packages being delivered on weekendsPlease do this and let us know if you are still receiving the packages on weekends or packages being left at Sidewalk.Thank you for taking time to bring this to us, we appreciate your time and patience.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the rebate on " [redacted] Digital SLR Camera with EF-S 18-55mm IS II + EF 75-300mm f/4-III Bundle" from the order # [redacted] , as informed by our Customer service, we will not be able to refund the rebate priceIf you click on the "Rebate forms for recent purchases" and then click on [redacted] rebate form, it says as in the link below:http://g-ecx.images-amazon.com/images/G/01/00/00/82/00/96/01/8200960150._V...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order# [redacted] and see that the order was sold and fulfilled by the seller on our websitePlease understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller and we cannot replace or refund the order.As we are unable to refund the order placed with third party seller, to help you with this, one of the colleagues has issued a refund in the amount of $to the order# [redacted] which was shipped and sold by Amazon.com instead of Order# [redacted] .As you have already returned the item, We've requested a full refund of $to your credit card on March 27, to bring the total to $You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I'm waiting on written proof from Bank of America that those funds have been rejected by the bankI hope that that will help to get funds returnedAmazon only tells me what they have told me previously and it appears that Revdex.com doesn't have an interested either in this matter as nobody responds to my actual complaint and only forwards messages from Amazon, therefore I'm very disappointed in this processPirated materials was sold to me by Amazon and now I have to fight to get my money back! Sincerely, [redacted]

Hello ***,I'm Jones E [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn that you've had a negative ordering experience with one of our third-party sellers Please know that we do take the feedback and performance records of sellers very seriouslyWe monitor seller performance and take administrative measures on an account when warranted.I've checked your order # [redacted] and can confirm that your A-z guarantee claim has been granted and a full refund of CDN$ was issued to your MasterCard on August 20, You'll see the refund on your credit card statement in the next 2-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.ca/gp/css/summary/edit.html?orderID= [redacted] I've forwarded the details you sent us to our investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please use the form below and choose the "Report a violation of our rules" option:http://www.amazon.ca/gp/help/reports/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones E***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the frustration with your most recent Amazon Books gift return.I've checked your account and see that our Customer Service team has added a promotional balance of $to your account for the itemsAlso, to compensate this inconvenience, they have added $promotional credit to your account.Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there), but you can view your current promotional balances - for digital items only - at this link: [redacted] To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId= [redacted] As an Amazon.com customer we want to you have outstanding service, and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize to learn your recent experience with our customer service was not up to our usual high standards I'll make sure the appropriate people in our company see your messageAmazon.com currently has customer service centers in North America, South America, Ireland, Germany, India, the Philippines, Japan, Jamaica, Romania, and South Africa.I understand your concern regarding the delay of prime orders and price dropI'm sure it's disappointing to see a lower price on the item you recently purchased, but we can't offer you refund, as mentioned by customer service.We consistently offer competitive prices on everything we carry; however, the prices on our website are subject to changeTo read more about our pricing, please visit our Help pages: [redacted] I hope you'll understand that we do our best to ensure that all orders leave our fulfillment centers in time to meet the availability and shipping estimates listed on our websiteIn spite of our efforts, there are unforeseen delays with some shipments on occasionWe sincerely apologize for any inconvenience this may cause.Although prices fluctuate, our service does notI've applied a $promotional certificate to your account, which you can use the next time you order an item sold by Amazon.comI realize this certificate cannot make up for the inconvenience you've experienced in this case, but hope you will accept it as a gesture of goodwillFor more information about promotional certificates, including the terms and conditions of use, visit our Help pages: [redacted] I hope you'll give us another opportunity to serve you in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:It hasn't been a week I'm losing money pay for shipping and a 30% restock feethe picture was deciving I'll pay one or the other but not both Sincerely, [redacted]

Hello,The claim has been granted in buyer's favorA full refund for the claim amount was issued to the payment method buyer used to place order [redacted] Buyer can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website (www.amazon.com/youraccount).-- Refund Date: 09/18/2016-- Refund Amount: $203.44Sincerely

Hello, we are unable to arrange a return of the merchandise because the buyer of this order did not contact the seller to report the issue within days of receipt, or return the item within days of receipt In summary, we are unable to assist buyer for return process because, the buyer of this order did not contact the seller within the provided time-frame for return process Sincerely,

Hello ***, I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI am extremely sorry for the inconvenience caused to you with the recent purchase of "Eonon GAAndroid Marshmallow Car GPS Quad Core In Dash Radio Stereo Inch Din HD Digital Touchscreen"I can completely understand how shocking it would be when you receive the used item, and it's never something we want our customers to experienceWe'll be completing a full investigation to get to the bottom of this and ensure any necessary actions are taken.Issues like these are very rare and we will make sure that these instances are escalated to the concerned team, so that we can avoid these instances in the futureIn this case, as you have received the used item, I would request you to return the item for full refundI understand that you had spent for the assembly of the radio, but we wont be able to compensate you for the same amountDISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITYTHE AMAZON SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES ARE PROVIDED BY AMAZON ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITINGAMAZON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AMAZON SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITINGYOU EXPRESSLY AGREE THAT YOUR USE OF THE AMAZON SERVICES IS AT YOUR SOLE RISK.For more information on this, you may check the below link of "Conditions Of Use"[redacted] Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceThe promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies: [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceWe appreciate your understanding in this regardsRegards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Your Shopping Cart will always reflect the current price and availability for an item displayed on the item's product detail pageThe price and availability of an item in your Cart may differ from the price and availability you saw when you first put it in your Cart.The price and availability of the items offered on our website are subject to changeAdding an item to your Cart doesn't lock in the price of that item, and it doesn't reserve the inventory available.I'm sorry about the unsatisfactory experience you had with pricing issueThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsIn this case, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele...⇄ I've shared your comments as a feedback with our pricing team for their consideration when planning future improvements.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As stated in our previous communication, we won't be able to refund Appstore purchases.You can check same on our website under Amazon Games and Software Terms of Use :https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8...⇄ [redacted] I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delivery problem you'd with order # [redacted] .I've reviewed your phone calls, email correspondence with our Customer Service teamI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with USPSWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of USPS.We've made an exception and given priority to other available carriers for future deliveries to your [redacted] **, Oveland Park, Kansan address for orders that are shipped directly by Amazon.com Please note, this exception will not apply to orders shipped and sold by third party sellers on Amazon.com as third party sellers ship their own merchandise directly from their own fulfillment centers.Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee USPS won’t be chosen in the future, but we'll do our best to accommodate youIt'll take about weeks for this change to go into effect and was applied to above address only.I've checked USPS tracking and see that 'Samsung UN49KS49-inch HD smart LED TV' has been delivered on July 8, 12:pmI hope you're able to locate itIn case, you haven't received it yet, then please let us know by directly replying to this email.https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&te...⇄ [redacted] Please know an experience like this is rare and not typical of what you can expect when shopping with usWe value your business and hope you'll give us another chance to serve you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:It is a completely different matter this complaint is in regards to when several of there representatives have told me that they wouldn't be able to cover stolen items that were taken from front porch even though it says it was delivered but never receivedThere A-z guarantee states that they do cover it , I am just at a lost of words on why they would lie and why I paid for items that were never recieved.? I don't even get a replacement item or a refund Sincerely, [redacted] ***

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to re instate your account which was closed by our specialist team.Thank you for your patience while working on this issueWe have restored access to your account, however, further violations of Amazon policies may result in account deactivationTo ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I have repeatedly outlined the points I need addressed, and Amazon have repeatedly ignored those pointsWhy could the initial refund be processed without the SIM being returned?Why was the SIM sold fraudulently (without authority) in the first place?Amazon was advised that if the issue could not be resolved in a timely fashion, the SIM could not be returnedThe SIM is not the property of Amazon, as such - Amazon can not demand it's return Sincerely, [redacted] ***

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us recently, I understand you are upset[redacted] , the "4-Pack Premium Allergy Pillow ProtectorsHypoallergenic Dust Mite & Bed Bug Resistant Anti-Microbial 400" is ordered from Marketplace seller "Home Fashion Designs" on which A-Z guarantee is filed and is grantedFurther, as our Customer service informed "Outsunny 3-Piece Outdoor Stacking Rattan Wicker Patio Chair Set" has quantity of only and not The replacement order # [redacted] , is returning to the sellerIn this situation, we will not be able to price the match the original price or offer any compensation for the price differenceAs requested, I've reported the issue to our buying team to make sure they check the inventory so that this isn't repeated with other CustomersFor the missing pillow, we will be happy to issue a partial refund of $to the same payment card that was used to place the order.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: [redacted] I am rejecting this response because: The account was closed shortly after I filed a complaint with the Revdex.com...does that happen often? They never provided information that would have let us correct the issue they hadI have had to lay off employees and shorten working hours because of thisI suppose there is nothing remaining for us to do but to allow a large multi-billion dollar corporation destroy another small businessIn this situation Amazon is failing to provide relevent information to this seller in support of such drastic measures they have takenIf they will provide this specific information we will withdraw the complaint Sincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account and refund for the item.I've reviewed your correspondence with our Account specialist team and I want to assure you the information you've received from them is correct.As mentioned, we have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreementWhen we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.We are unable to provide information about additional accounts or resources we have used to identify the link between accounts.However, your account will remain closedYou can review our Conditions of Use here: [redacted] Regarding the gift card funds:We closed your account because you reported an unusual number of problems with your ordersAs a result, your unused gift card balance is no longer available.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com