Amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for bringing this to our attention.I apologize for the delay in responding to your e-mailI engaged our AWS team to look into this issue and received a response from our team saying it is fixed nowThey also confirmed after closing your account, all the services have been terminated and no more charges will accrue.Additionally, they also submitted a concession request on your behalf to have all the monthly charges since August waived and also the small charge from July refundedThey waived the charges from August, September, October, November and December in the amount of $37.19, $35.99, $37.18, $and $37.19, respectivelyThey've provided a refund of the charges for July in the amount of $Please allow 3-business days for this refund to process.Finally, they added credit to cover the charges for January in the amount of $This credit will automatically be deducted from your next bill so you won't have to pay the charge.We hope you find this to be a satisfactory solutionPlease feel free to contact me directly at [email protected] if I may be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the prime automatic chargeUpon checking your account and I see that you've placed an order on Monday, November 21, 12:PM (PST), as you're not a prime member we give an option to try our prime benefitsAs you've subscribed for the membership we immediately sent you an email on Monday, November 21, 12:PM (PST)As soon as the prime membership trial ends, unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your prime membership will continue and automatically renew every twelve months and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using the credit card you provided when you signed up or, if we can not successfully charge this card, any card we have on record for you in your accountYou can check our terms and conditions by clicking the below link:https://www.amazon.ca/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=U...⇄ see that we've issued a refund for the two years membership and the refund will be processed in 3-business daysI hope this information helps! We look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Good morning, The two attachments I have provided are the actual packing for our product The First one that shows the entire packaging with the logo in the top right corner There is NO stickers on the packaging or the product The packing is custom printed and ready to put on retail shelves The second image is of the actual product that has Strike Survival®, www.strikesurvival.com which is laser etched on the productWe provided information that stated we pay additional money to have our domain information protected and private The Phone number that is on the website is identical to that is on Amazon.com We do not allow direct contact via email via our website, neither does Amazon! We have the exact same protocol Amazon does Strike Survival requires our customers to fill out the proper form so that it will go to the right department in a effort to streamline and ensure our customers get the quickest and most effective response to there issue or orders The last response we had from Amazon was " Kindly note the brand name has to be printed/embossed/engraved on the product and its packagingWe do not accept stickers, sheets or pamphlets as branding" The packaging nor the product shows stickers anywhere This packing is not a concept at all I can sent a video of the actual packaging that I provided pictures of and a video of the product showing its not a sticker How completely insulting for your to say that about a company or to accuse them of having stickers on products or packaging when it clearly shows that its not! In not recognizing a United States Patent and Trademark you are effectively saying that is not good enough since its the highest trademark you can obtain next to a international oneEbay and numerous other sites only require proof of trademark ownershipUS patent and trademark law does not recognize domains as legal ownership! The two attached images are the exact images provided to Amazon times in the last month For the life of me I cannot see how you say there is a sticker on any of the packaging or product? We haven't used stickers in years on anything!Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello,My name is Srinivas and I am a senior member of the Amazon.com A-to-z Guarantee Claims department.We received buyer's message about order [redacted] We have reviewed the claim and confirmed that the order does not qualify for coverage.The A-to-z Guarantee protects buyers when they do not receive an item or an item does not match its description.Although we understand your position, we stand by our decisionWe cannot give buyer more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this normally doesn't happen.I've reviewed seller correspondence and can confirm that seller promised some Freebies sunglasses which is listed below.-----------------------------------Seller message: You shouldn't change your feedback if you don't wish too, but we still would like to make it up to youJust send me an address and I'll ship you some freebies sunglasses right away.---------------------------------Asking you to change the seller rating or feedback you submitted is a violation of our Community RulesViolations of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's Amazon.ca account.I've filed a report to our Seller team on your behalfAll reports are investigated thoroughly, though for privacy reasons we do not share the results of our investigations.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you did not receive the package, I understand you'd like the product to be refunded or replaced[redacted] , I've checked your account and see that a free replacement order # [redacted] shipped on November 6, 2016, which is now out for delivery, you will receive it by the end of the day on November 8, 2016.I hope this helps and please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I've reviewed your email and understand that you have placed an order with a debit card and gift card where the debit card address does not match After contacting our account specialist, It was confirmed that we cannot be able to reopen your amazon accountHowever, as a one time exception, we have unredeemed the gift card of $for you You can use this gift card other amazon accountHowever, I'm sorry that I cannot be able to promise that your orders will be processed with out any issue if you are using a debit card that does not match I hope this helps! We look forward seeing you again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello,I'm Madhavi l [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the disappointing experience you've had at Amazon.comIt's not our intent to let a customer down but have a pleasant shopping experience at Amazon.com.I've reviewed your concern and see our customer service team was able to address your issue concerning the most recent reminder e-mails you've received has issued refund for the items on which we have charged.To correct this, I've requested a refund of $on order # [redacted] and refund of $for Kenney Spring Tension Curtain Rod, to 48-Inch, Pewter on order #$on order # [redacted] .This refund will go through within 3-business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] It appears to be some technical error, please know that I've engaged the appropriate leadership team to investigate and fix the issue.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholeYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavil [redacted] A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This is not a resolution This is a delay action upon any resolution Sincerely, [redacted] ***

Hello ***, I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear about the problem you've had with your, "Audio-Technica ATH-M50x Professional Studio Monitor Headphones"This is certainly not what we expect our customers to experience I've checked your order details and I regret as the seller and the manufacturer are unable to help you with a replacement for the defective headphones I wish I could have taken appropriate actions, but please understand because the order was placed more than days ago on May 6, 2016, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center For more information about our A-to-z Guarantee, please go to our Help pages: http://www.amazon.com/help/a-to-z-guarantee Thanks for your patience and understanding in this regardWe look forward to seeing you again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,SushmaAmazon.comhttp://www.amazon.com

Hello [redacted] , I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in delivering your package shipped via Prime Two DayThis usually doesn't happen.I completely understand your disappointment regarding longer shipping of Prime itemsI agree that missing the Guaranteed Delivery Date is unacceptableThe Two-day shipping speed refers to the transit time, meaning that once the order leaves our warehouse it is delivered within two daysThere are times where products are either back-ordered or out of stock, which can require further processing time, however, once we have those items and are able to ship them out they will arrive within the two-day time frame.You can find more information about One-Day and Two-Day Shipping here:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] I've checked your order and see that your order was split into two shipments and was shipped on September and September 28, 2016, and as per the tracking information delivered on September and September 30, 2016, respectivelyYou can view available tracking information from the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope you've been able to locate the shipmentIf you haven't, please contact us by replying to this email to let us know.Once shipped, most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.Rest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Regards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have plenty on the gift card to cover the ink and shipping, so no need to give my banking infoI do not have the funds avail to take a chance that Amazon might take from it, so I guess my gift card balance will just sit there not used Sincerely, [redacted]

Hello,We are unable to issue a refund to this buyer as they have failed to report the issue with the order within days of receiving the itemWe will not be able to assist returns on the order which are reported outside of days.In summary, we will not be able to take the actions requested because the customer has failed to report the issue within days of receipt of this order.Thank you

Complaint: [redacted] I am rejecting this response because: I lost the opportunity to buy another scope at a comparable price because I chose to trust the seller/vendors from amazonI would think that all sellers prior to being allowed to conduct business with amazon goes through rigorous checkingI even validated that with an agent through an amazon agent prior to my purchaseI also was almost a victim of fraud as the cancellation itself was never noticed by amazon until I brought it to their attentionI never received any communication from amazon about my cancellation being cancelledAs I see it, Amazon was lacked the security which should have protected buyersI almost was charged over $dollars if I didn't notify and catch it in time One of the first managers I spoke with which I mentioned in my original complaint did state that there should be some form of restitution extended to me by amazonAmazons A-Z guarantee should be able to rectify this with the vendor they authorizedThe vendor failed to communicate despite my attempt.Sincerely, [redacted]

Hello ***, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that you have received a wrong item with a missing headsetI apologize for the inconvenience this has caused I've checked your order# [redacted] and see that it was delivered to Freight forward addressSince this item was sent to a freight forwarder, we're unable to replace or refund it If you'd like to return the item you may, provided that you're responsible for all costs associated with returning it to the U.SYou can find Amazon's return address and view a return mailing label via our Online Returns Center: http://www.amazon.com/returns The pre-paid return mailing label provided by the Online Returns Center is for U.Sdomestic shipments onlyIn order to use this mailing label, you must first return the item to a U.SaddressFrom that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label More information about using a freight forwarder is available on our Help pages: http://www.amazon.com/gp/help/customer/display.html/?nodeId= We look forward seeing you again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever my son [redacted] was inadvertently removed resulting from their errorPlease re-add on my family household prime accountSincerely, [redacted] ***

Hello, As we already stated, we have closed your claim for order [redacted] because it is not eligible for coverageWe do understand your disappointment, however the seller has already shipped the order and is unable to cancel it nowIf you do not want the item, you can arrange a return through our Online Returns Center (http://www.amazon.com/returns)If the seller has not provided return instructions by the time the item is delivered, please contact us and we can open an A-to-z Guarantee claim at that time.To learn more about coverage, visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 15, 2017Thank you

Complaint: [redacted] I am rejecting this response because: The credit card company Amazon.com employs, Synchrony Bank, is still sending me bills for this service and adding penalties each time they send me a new billThis must be resolved Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response [redacted] ***

Complaint: [redacted] First, let me start off by saying, thank you so much! You just validated my entire point I'm astounded right now! Not only did you fail to identify the initial problem, you failed to get the point of this complaint My entire complaint is with how I've bounced around from one csr rep to the next My complaint is with how I've been treated in the process I didn't request more canned answers or "I told you so's" from random csr's Even now, you continue to tell me why I'm wrong about something, when all I requested was a call from someone at the executive level or higher I simply wanted to convey my experience to someone I thought might actually care I made that request in good faith, in public, for all eyes to see Once again, you simply ignore me You reframed the subject and failed to even acknowledge the actual complaint I'm starting to get this weird feeling, I'm being followedMax P Is that you??? Well played Amazon, you get an F- from this customer, [redacted] * ***