Amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.I appreciate that you took the time to provide us with feedback regarding our moderation processWe welcome the diverse opinions of our customers because we believe the differing opinions lead to constructive and interesting discussions about our products and services.I've read your review "out of dented" for "Cento Plum Tomatoes, 28-Ounce Cans (Pack of 12) ." Since your review was about the seller you ordered from, not the product itself, it doesn't fall within our guidelinesYou can see our review guidelines here:http://www.amazon.com/review-guidelinesIf you'd like to leave feedback for the seller you ordered from, visit this [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I just don't understand they keep saying I got this order as you can see in the attachment it was delivered to Plainfield Indiana not Beckemeyer Illinois where I liveThe UPS tracking number is [redacted] which is on the document I hope I attached Sincerely, [redacted]

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand the cancellation of your order # [redacted] is disappointingThis is certainly not what we expect our customers to experience and it's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.While an occasional error is bound to happen, we do require sellers to keep these to a minimumI will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.I've checked your order details and can confirm that you've not been charged for itWhen you pay with a gift card balance, we reserve the funds to use for that specific orderHowever, we don't actually charge until the order is shippedWhen an order is canceled, any unused gift card funds go back to your balance and can then be used on another order.I see that the $has been added back to your gift card balanceYou can view your balance and usage history in Your Account here: [redacted] Although, I understand there's no way I can erase this difficult series of events, I've issued a $promotional credit to your Amazon accountI hope you'll accept this as a good will gesture from usYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use go to: [redacted] Further, I've checked and see that the item is now available to be sold and shipped by Amazon, you may go ahead and place a new order Here is the link for your reference: [redacted] , your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We hope to see you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear you've received the incorrect broken "Fisher-Price Loving Family Beach Vacation Mobile Home" This is certainly not the experience we want our customers to have I've checked your order and see the item was ordered from Amazon Warehouse Deals, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.In this case, there's no need to return the item for us to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $40.25, which includes the cost of the item and any shipping costsYou'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID [redacted] Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceThe promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies: http://www.amazon.com/gp/help/customer/display.html?nodeId=Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

They seem to have amnesia nowI've submitted this info previously through phone & emailNo resolution thus farComplaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us recently, I understand you are upset[redacted] , most of the items that is labelled as Fulfilled by Amazon or Sold and shipped from Amazon are Prime eligible, I'm unsure why the website said it wasn't eligible for Prime two day shippingI see that the order # [redacted] is in transit to be delivered to you by December 23, 2016, also a full refund was processedWhen the item is delivered, please keep the refund and the item as our compliments to your Daughter.If we refund the Prime Membership fees, the membership shall be cancelled automatically, please let us know if you'd like the membership be cancelled.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.To ensure your comments are reviewed, I've shared your message with our inventory team for their review when planning future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello, We are writing to you regarding the order [redacted] We have closed the buyer claim for this order because it is not eligible for coverageThe Amazon.com A-to-z Guarantee refund policy only covers:1) When the buyer provided payment to the seller, but the seller failed to deliver the item.2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.In this case we have determined that the buyer is not eligible for an A-to-z Guarantee claim as the buyer did receive the item they ordered.Please note that a-to-z-guarantee does not cover invoice related issues-- Date of Claim: June 19, 2016Thank you

Thank you! Seems the items were reinstated, just want to be sure this error on Amazon does not affect my seller rating/status

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with the Gift certificate which was received as a Gift.Due to account security reasons, the purchaser of the Gift certificate needs to contact us for a replacement or refund to be issuedThis being the reason you were requested to contact the purchaserI apologize for any inconvenience.Further, I've checked and see that the purchaser has contacted our customer service and a full refund was issued to their payment card.Rest assured, I've forwarded your comments on to the appropriate people in our Customer Service team, so that they will carefully review your comments and work on further improvementsIt is always important for us to hear how customers react to all aspectsYour valuable feedback will help us to improve the selection and service we provide and we're glad you took time to write to us.We’ll continue working hard to ensure that you receive accurate services, and to minimize the chances of anything like this occurring again.One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standardI'm truly sorry, and I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because the Amazon information is inaccurate as it is a canned response which does not reference my complaint's facts "As I stated in our earlier correspondence, you'll need to contact your credit card company disputing these transactions." THE CARD IS A DEBT CARD, NOT A CREDIT CARD FEDERAL LAWS REGULATING UNAUTHERIZED WITHDRAWLS ARE DIFFERENT FOR CREDIT CARDS (REGULATION Z) COMPARED TO DEBT CARDS (REGULATION ) AMAZON WAS 1ST INFORMED THIS IS A DEBT CARD ISSUE ON 09/05/AND EVERY ONE OF MY Revdex.com RESPONSES HAS DETAILED THE UNAUTHORIZED CHARGES ARE ON A DEBT CARD.Amazon's role in resolving charge back disputes is limited to providing supporting documentation to the credit card companyThe outcome of this dispute will be decided by the card issuer, not by Amazon AMAZON HAS NEVER CONTACTED MY BANKAMAZON KNOWS MY BANK IS PACIFIC WESTERN BANKWHY HAS THIS NOT OCCURED? ALSO, THE AMAZON STORY CHANGES EVERY TIME AMAZON ORIGINALLY STATED MY DEBIT CARD BANK MUST CONTACT AMAZON WHO AT AMAZON WILL BE CONTACTING MY BANK AND PROVIDE THEIR FIRST AND LAST NAME, TITLE, DEPARTMENT, DUIRECT TELEPHONE NUMBER AND DIRECT EMAIL SO I CAN PROVIDE THE PERSON AMAZON NEEDS TO SPEAK TO MY BANK, AS I HAVE TOLD AMAZON, IS WILLING AND READY TO ACCEPT AMAZON'S PAYMENT FOR THE UNAUTHORIZED CHARGES- AMAZON IN WRITING AND MY BANK IN WRITING BOTH STATE THE CHARGES ARE UNAUTHORIZED AND BOTH THE BANK AND AMAZON HAVE EACH OTHERS RESPONSE SO WHEN WILL AMAZON SEND THE $1770.55? IF THIS CONTROVERSY IS NOT SETTLED USING THE Revdex.com, PLEASE SEE THE ATTACHMENT Please note that when a charge back is submitted to us, we give the money back to the bankI'd request you to get in touch with your credit card company to clear this up and resolve the matter directly Sincerely, [redacted]

Hello ***,I'm Mahesh Boddu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with redeeming the gift card on our websiteUpon reviewing your message, I understand that gift card was issued by Diapers.comSince the gift card was issued by Diapers.com, we will not be able to issue the same on your accountIn this case, I would request you to contact Diapers.com so that they can help you with providing a different gift card code for you to use it on our website.I hope you understand our limitations on this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh Boddu Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you've had with your accountI understand you're upset In this situation, I need to look into this issue further, and it'll take a bit more time than usual.I'll follow up this case and I'll write back within 2-business days with more information.Thanks for giving us time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the purchase of "NETGEAR ProSAFE FS108PNA 8-Port Fast Ethernet PoE Switch with PoE Ports 53W (FS108PNA) " and I appreciate you taking time in bringing this to our attention.I understand that this item was offered for $and you are being charged for the sameHowever, I see that the item which was offered for $is "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" whereas the order # [redacted] was placed for "NETGEAR ProSAFE FS108PNA 8-Port Fast Ethernet PoE Switch with PoE Ports 53W (FS108PNA)" which was not part of that deal.I'm sorry for any confusion regarding thisHowever, I see that the "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" is still available on our website at the deal price of $Here's the product link:http://amzn.to/2cHrurWFurther, I see that we've made an exception and honored this price for one quantity of this item and the order # [redacted] has been delivered.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Again Amazon keeps saying it was not in stock and gives me the same response instead of really looking into what really happened.You need to contact [redacted] seeing they said the red computer was shipped to meI received an email from Amazon saying the red computer was cancelled [redacted] was confused about why Amazon decided to cancel my orderIt's more than the training team that needs to be correctedYour communication with [redacted] needs to be correctedYou need to look at the entire history what happened when I first ordered these two computersThey were originally listed as in stock on Amazon.comOne week later, I received a notification saying they were not in stock and there was a delay in the deliverI called Amazon and they promised me I would receive both computers before Xmas [redacted] said they didn't receive a notification they had to build more computers until December 17thI would like to know why did it take so long for [redacted] to be told by Amazon they need more computers builts after more than weeks after I placed the computer orderIt seemed every time I called [redacted] that they were confused on how Amazon was handling my order.I am not satisfied until you recognize what exactly happened with [redacted] I would expect Amazon to be more than on top of it seeing Amazon constantly gets praised for good customer serviceI was told this escalated to the Amazon Prime Department and I have not heard from themI was given some credit the first few times I called and never received that credit Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the issue is still not resolved or explained I am not even sure if Amazon understood what the problem was and I feel sorry for anyone else having the same issue Sincerely, [redacted]

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent order# [redacted] This isn't what we want our customers to experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and confirm that the order was shipped on October 1, to be delivered to you on October 3, However, looks like the order was delayed due to some issue with the carrierI apologize for any inconvenience this may have caused.Upon checking, I can confirm that as per tracking information it shows that the package has been delivered on October 5, 01:59:PMSince, you haven't received order our CS team issued full refund of $to your payment method.You'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here: [redacted] Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding your Order ID: [redacted] .Normally, Games and Software aren't refundable nor returnable after purchaseThis information is also clearly stated in the detail page of the game: https://www.amazon.com/dp/B016UT3CHC However, based on the circumstances and I've made an exception to our standard procedure, and issued full refund of $(inclusive of taxes) to your original payment method.Please allow 3-business days for the refund to complete online.I appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: It's not right Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As stated in our email correspondence Amazon keeps stating they refunded the cost back to me dating back to April 6, when I first filed my complaintSince then I have sent four emails stating that no refund has been receivedI am still waiting a return of $This has not yet been receivedI have asked for proof of refund or a check to be mailed to me at home address and nothing has been received Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: First off Amazon said it was in stock when I ordered it and I would receive it on a certain date and have since changed the date several timesI understand that stock is not always correct and sometimes the company runs out of stock but this is the third time I received an email from someone at Amazon stating the item is out of stock but the screen shot shows that Amazon is claiming the item is in stockWednesday when I checked the status of the item and the website said it was out of stock and would be in on Saturday September yet that screen shot shows that on Sept at 1:PM CST they claim it is in stock they also stated on my order page that it would ship on Friday SeptPlease see the screen shot Shipping I just took and notice that Amazon says it will ship today and be delivered tomorrow yet I have this reply from Amazon saying it is out of stock!!! Also on Sept Amazon sent a draft in the amount of $for the item they do not have and on Sept Bank Of American withdrew that amount from my account!!! Sincerely, [redacted]