Amazon.com

Complaint: [redacted] I am rejecting this response because:Acknowledging the complaint and asking for time to research is not a resolutionI have repeatedly contacted Amazon Logistics Leadership and keep being told they are working to resolve the problem.It has been over three weeks since the incident referenced in the complaint happened and NOTHING has been done about itHere's an idea - resolve it Sincerely, [redacted] ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account and refund of your order # [redacted] .In order to look into it, I've personally reached out to our account specialist team to investigate on this and provide more information.As soon as I receive an update on this I will get back to you with more information.Regarding refund of order:I've requested remaining refund of $ for the itemOnce processed, you'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I requested a transfer request on 9-23-for $of which $was transferred On 9-24-I requested a transfer request of $of which $was transferred I just requested another transfer today for $ All of which I have screenshot documentation from the Amazon website and bank records to back up this information Will this transfer request made today be for the actual amount of $as indicated on the Amazon website? Sincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've requested an additional refund of $15.93, to bring your refund total to $You'll see a credit on your billing statement within 3-business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html? [redacted] I hope this refund helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the Rug you received.I checked your order and see that a free replacement order # [redacted] was created and delivered on August 15, I hope you were able find it.I'm not able to send you a replacement box, but if you can use tape to fix the original box, or if you can find a different box that fits the rug, we can still accept the returnI suggest you to use the packaging you received from the replacement order to return the original order.To help you, I've also extended the return window to days from todayNow you can return the rug before September 9, 2016.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Bhaskar A.Thank you.Amazon.com

I am not speaking of the $There was $charged on 4/9/You guys still have my money and are refusing to give it back This is still on you guysMy bank had tried to retrieve the money but yall declined giving it backIf you cannot help me, who can I speak to above you because obviously you are not trying to help Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello [redacted] ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to hear about the delivery of the order # [redacted] .As a Prime member myself, I completely understand that Prime deliveries are expected to be quick, efficient, and stress-freeWe've clearly came up short on that expectation with your recent orders, and for that, I sincerely apologize.I've checked and I see that the item was shipped on time and the delay happened at the carrier's endWe're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.To compensate for the delay, we've already extended Prime membership for one month.I understand experiences like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust backIf there's anything I can do on my end to help make this happen, don't hesitate to let me knowHowever, I've forwarded this issue to our shipping department--I know they'll want to hear about your experience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello from Amazon.com I have reviewed buyers case and notice that their claim was denied because you contacted the seller outside the return windowKindly note that this order was fulfilled by a third party seller and as such we have to follow the policies laid down by Amazon for the seller to maintain a parityIn cases where buyer receive an item that is damaged or defective, as per policy, they should contact the seller within days of receipt to report the issueIf any claim is made after this time frame the claim stands to be denied.In summary, we are unable to take the actions requested by the buyer in this case, because they failed to contact the seller on time Thank you for the interest in Amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issues you had with your orders.I've checked and see that there are no open orders in your accountTo help you better, I would request you to please reply to this email with the order numbers where you have issues so that I can investigate and help you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: they need to find my order under email [redacted] @gmail.comMy amazon account has this emailPlease send this to Amazon Sincerely, [redacted]

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding refund on home service issueSince this is a unique situation, I'm collaborating with our Home Service Department to work on a resolutionI know your wait has been frustrating and for that, I truly apologizePlease allow me few business days to research the issue so we make sure the matter is taken care of properly[redacted] , thanks for your patience, and I’ll be in touch again soon once I receive reply from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the problem with your accountI understand you are upset.To help you with this, I've reached out to our accounts specialists team to work on a resolution since this a unique situation.Please allow me 2-business days to research this issue with our teamI know your wait has already been frustrating, and for that I truly do apologize[redacted] , thanks for your patienceI'll be in touch shortly with a resolution for you.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order was canceledThis is definitely not what we want our customers to experienceI've checked your order and see that order was canceled as the item is no longer available from our supplierAs a result, we've canceled this item from your order and you haven't been charged for itA substitute item is available under a different item numberTo place a new order for the substitute item, you can visit the product detail page here:http://www.amazon.com/gp/product/ [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I don't agree with the business decisionSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:there is no attempt at a reasonable resolutionAt this point resolution may not be possibleAt the end of the day I never received my speakers I orderedI was also given information which was the reason I agreed to the refundAt the end of the day I should be compensated for the fact I never received the item I ordered and I would think Amazon would want to help a customer who has been a Prime Member for over yearsWorst expirenance I’ve ever dealt with and Amazon should be ashamed with their customer serviceI never requested anything that wasn’t originally guaranteed by an Amazon representative and in my opinion that’s a breach of agreement Sincerely, [redacted]

Hello [redacted] ,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the problems you encountered with the Prime Day Visa promotionI've reviewed your most recent contacts with us and I can clearly understand why you're frustrated.In connection with Prime Day, we ran a limited offer of $off a purchase of $or more with the Amazon Rewards Visa Card on Amazon.com We see that you entered the promotion code VISAafter the offer had already expired.Because you are a valued cardmember, we have loaded a $Amazon.com Gift Card to your account on July The gift card funds have already been loaded to your account and are available for your immediate use.Further, I see that this $gift card was applied on your new order # [redacted] The portion of the order covered by gift card funds is $30.00]--this amount was deducted from your gift card balance when the order is shippedThe remaining $will be charged to your credit cardYou can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] To access your gift card balance and usage history, visit Your Account:www.amazon.com/gp/css/gc/balance/Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Your Default address doesn't mean the only address that you use, any address that you use to place the order should be eligible to receive same day shipping, only then you will receive same day shippingTo learn more about the eligibility criteria, please visit our Help https://www.amazon.com/gp/help/customer/display.html?nodeId=201631620Also, here are some requirements in order for that shipping option to appear:- The order is shipping to an eligible zip codeIf the zip code you are shipping to is eligible, the option will display during checkout.- The default address for your account must be in an eligible zip codeYou can set your default address at www.amazon.com/1click.- Your order contains more than $worth of items eligible for FREE Same-Day Delivery.- The order is being placed before the daily ordering cutoff for Same-Day Delivery in your areaTo see the ordering deadlines, go to www.amazon.com/samedayPrime FREE One-Day Delivery will be offered if the ordering cutoff has passed.- The order is shipping to a residential address, not a commercial address.- The order isn’t shipping to an eligible address type such as a commercial address, P.OBox, APO, DPO, or FPO addresses.Also, Same-Day/One-Day Delivery may be unavailable if the quantity of items selected isn’t available locally, or on rare occasions when the delivery method may be temporarily unavailable due to high demand or inclement weather.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the order #***- [redacted] - [redacted] , I understand you'd like the order to be refunded.***, I've checked the tracking details on the carrier's website and see that they had a problem returning the item to us, however, I see the item is returned to us, as per the tracking details from the link below: [redacted] In order not to make you wait further, I've issued a complete refund of $to your original payment method, which would be processed with in the next 2-business days, excluding your bank's processing timeOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***- [redacted] - [redacted] Once, the return is processed an email would be sent confirming the return.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I only received one refundThe other refund was sent to a old card that I no longer have, that bank account is currently closedHow many times do I have to explain this? The rep wasn’t clear, didn’t explain nothing at allI was under the impression that the full refund would be on my current card where the most recent refund wentThe phone representative should’ve informed me before she processed itAmazon should send me a check for my refund, that wasn’t my fault Sincerely, [redacted]

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery of order # [redacted] .While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correct.As mentioned, this item was sent to a freight forwarderSo, we're unable to replace or refund itWe don't have any more information about thisI'd recommend contacting your freight forwarder for more details.For more information visit:http://www.amazon.com/gp/help/customer/display.html?nodeId=201117950I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com