Amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding your recent purchase of " [redacted] with Pearson eText -- Instant Access Code".I've checked and can confirm that gift recipient was successfully able to redeem code for this purchase and issue has been resolved.In general, once gift recipient redeem content on their account we won't be able to process any return or refund for that purchaseYou can find more information about Kindle book gifts here: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've requested an additional refund of $15.93, to bring your refund total to $You'll see a credit on your billing statement within 3-business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html? [redacted] I hope this refund helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The phone number provided is simply a number to check the balance of the card, and does not in any way allow me to address my concern with Amazon's third partyI need a number that can reach a person who can actually take ownership of this issue and drive it to resolution(FYI: I copied Revdex.com on a response directly to Amazon.) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I requested a transfer request on 9-23-for $of which $was transferred On 9-24-I requested a transfer request of $of which $was transferred I just requested another transfer today for $ All of which I have screenshot documentation from the Amazon website and bank records to back up this information Will this transfer request made today be for the actual amount of $as indicated on the Amazon website? Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for getting involvedI was not able to get any answers by myself from this company but one email from you was able to fix the problem!Sincerely, [redacted]

I am not speaking of the $There was $charged on 4/9/You guys still have my money and are refusing to give it back This is still on you guysMy bank had tried to retrieve the money but yall declined giving it backIf you cannot help me, who can I speak to above you because obviously you are not trying to help Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:there is no attempt at a reasonable resolutionAt this point resolution may not be possibleAt the end of the day I never received my speakers I orderedI was also given information which was the reason I agreed to the refundAt the end of the day I should be compensated for the fact I never received the item I ordered and I would think Amazon would want to help a customer who has been a Prime Member for over yearsWorst expirenance I’ve ever dealt with and Amazon should be ashamed with their customer serviceI never requested anything that wasn’t originally guaranteed by an Amazon representative and in my opinion that’s a breach of agreement Sincerely, [redacted]

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issues you had with your orders.I've checked and see that there are no open orders in your accountTo help you better, I would request you to please reply to this email with the order numbers where you have issues so that I can investigate and help you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order was canceledThis is definitely not what we want our customers to experienceI've checked your order and see that order was canceled as the item is no longer available from our supplierAs a result, we've canceled this item from your order and you haven't been charged for itA substitute item is available under a different item numberTo place a new order for the substitute item, you can visit the product detail page here:http://www.amazon.com/gp/product/ [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I don't agree with the business decisionSincerely, [redacted] ***

Hello [redacted] ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to hear about the delivery of the order # [redacted] .As a Prime member myself, I completely understand that Prime deliveries are expected to be quick, efficient, and stress-freeWe've clearly came up short on that expectation with your recent orders, and for that, I sincerely apologize.I've checked and I see that the item was shipped on time and the delay happened at the carrier's endWe're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.To compensate for the delay, we've already extended Prime membership for one month.I understand experiences like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust backIf there's anything I can do on my end to help make this happen, don't hesitate to let me knowHowever, I've forwarded this issue to our shipping department--I know they'll want to hear about your experience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello from Amazon.com I have reviewed buyers case and notice that their claim was denied because you contacted the seller outside the return windowKindly note that this order was fulfilled by a third party seller and as such we have to follow the policies laid down by Amazon for the seller to maintain a parityIn cases where buyer receive an item that is damaged or defective, as per policy, they should contact the seller within days of receipt to report the issueIf any claim is made after this time frame the claim stands to be denied.In summary, we are unable to take the actions requested by the buyer in this case, because they failed to contact the seller on time Thank you for the interest in Amazon.com

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the problem with your accountI understand you are upset.To help you with this, I've reached out to our accounts specialists team to work on a resolution since this a unique situation.Please allow me 2-business days to research this issue with our teamI know your wait has already been frustrating, and for that I truly do apologize[redacted] , thanks for your patienceI'll be in touch shortly with a resolution for you.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: they need to find my order under email [redacted] @gmail.comMy amazon account has this emailPlease send this to Amazon Sincerely, [redacted]

Hello [redacted] ,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the problems you encountered with the Prime Day Visa promotionI've reviewed your most recent contacts with us and I can clearly understand why you're frustrated.In connection with Prime Day, we ran a limited offer of $off a purchase of $or more with the Amazon Rewards Visa Card on Amazon.com We see that you entered the promotion code VISAafter the offer had already expired.Because you are a valued cardmember, we have loaded a $Amazon.com Gift Card to your account on July The gift card funds have already been loaded to your account and are available for your immediate use.Further, I see that this $gift card was applied on your new order # [redacted] The portion of the order covered by gift card funds is $30.00]--this amount was deducted from your gift card balance when the order is shippedThe remaining $will be charged to your credit cardYou can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] To access your gift card balance and usage history, visit Your Account:www.amazon.com/gp/css/gc/balance/Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding refund on home service issueSince this is a unique situation, I'm collaborating with our Home Service Department to work on a resolutionI know your wait has been frustrating and for that, I truly apologizePlease allow me few business days to research the issue so we make sure the matter is taken care of properly[redacted] , thanks for your patience, and I’ll be in touch again soon once I receive reply from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I only received one refundThe other refund was sent to a old card that I no longer have, that bank account is currently closedHow many times do I have to explain this? The rep wasn’t clear, didn’t explain nothing at allI was under the impression that the full refund would be on my current card where the most recent refund wentThe phone representative should’ve informed me before she processed itAmazon should send me a check for my refund, that wasn’t my fault Sincerely, [redacted]

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand the cancellation of your order # [redacted] is disappointingThis is certainly not what we expect our customers to experience and it's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.While an occasional error is bound to happen, we do require sellers to keep these to a minimumI will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.I've checked your order details and can confirm that you've not been charged for itWhen you pay with a gift card balance, we reserve the funds to use for that specific orderHowever, we don't actually charge until the order is shippedWhen an order is canceled, any unused gift card funds go back to your balance and can then be used on another order.I see that the $has been added back to your gift card balanceYou can view your balance and usage history in Your Account here: [redacted] Although, I understand there's no way I can erase this difficult series of events, I've issued a $promotional credit to your Amazon accountI hope you'll accept this as a good will gesture from usYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use go to: [redacted] Further, I've checked and see that the item is now available to be sold and shipped by Amazon, you may go ahead and place a new order Here is the link for your reference: [redacted] , your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We hope to see you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.I appreciate that you took the time to provide us with feedback regarding our moderation processWe welcome the diverse opinions of our customers because we believe the differing opinions lead to constructive and interesting discussions about our products and services.I've read your review "out of dented" for "Cento Plum Tomatoes, 28-Ounce Cans (Pack of 12) ." Since your review was about the seller you ordered from, not the product itself, it doesn't fall within our guidelinesYou can see our review guidelines here:http://www.amazon.com/review-guidelinesIf you'd like to leave feedback for the seller you ordered from, visit this [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery of order # [redacted] .While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correct.As mentioned, this item was sent to a freight forwarderSo, we're unable to replace or refund itWe don't have any more information about thisI'd recommend contacting your freight forwarder for more details.For more information visit:http://www.amazon.com/gp/help/customer/display.html?nodeId=201117950I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com