Amazon.com

Hello, I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you've been blocked to post reviews on Amazon by reviews teamI'd surely assist you in this
regard. However, the e-mail address you contacted us with isn't associated with an amazon accountWe only provide information and make changes when the request comes from the e-mail address associated with the account. If you know the e-mail address your account is under, write from that e-mail address. If your e-mail address has changed, you can update your information by visiting Your Account (https://www.amazon.com***) and click "Login & Security" at the top of the pageYou'll be able to use the "Edit" button to update your information. If you're not sure what e-mail address your account is under, please contact us via phone: https://www.amazon.com***We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you'd like us to issue refund.***, I've
checked your account and the other customer's account, we will not be able to issue refund or compensation for transactionAs the order #*** was placed in your own account, which was later sent to a different Amazon.com account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello,I have reviewed the claim filed on Order ID ***After review of the tracking number provided for the return I see that you signed for this returnSigning the package takes all the liability from the sender and the shipping company of the packageAlthough I understand your
concern , I will not be able to assist you furtherI suggest you to contact the local authorities and the shipping company for assistance.We cannot give you more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Complaint: ***I am rejecting this response because:
a) I recieved three notifications from the Address Verification team on three separate days that my account has been reinstated advising me to place the order againWithin seconds of placing the order, the order used to get cancelled again
b) There was no way to escalate the complaintThe online customer care representative claimed that they cannot do anything and have escalated to the security (address verification) team, who kept on advising me that the problem is resolved but was never resolved
c) The complete experience was extremely frustrating as the problem was being escalated to people who could not resolve it.
Sincerely,*** ***

Revdex.com:
Amazon sent me an email about this case on March 2nd, today I was able to get back into my Amazon account where I could see I still have my $gift cardTHANK YOU so much for how quick this went!
I am very impressed with the Revdex.com and even Amazon at finally taking action to fix my situation
Again, thank you! *** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with the item " Powerbeats Wireless In-Ear Headphone - Black
".Please do understand that we don't record the serial numbers of any consumer electronics we sell.If you've registered your item with the manufacturer, the quickest way to get this information is to contact them directly, under the terms of their warranty.However, as an one time exception we will process full refund for the item once we receive returned itemAs soon as item reach our returns center I request you to please contact us by replying to this email so that we will process full refund for the item.Rest assured that the refund will be processed to original payment method that was used for this order.If your credit card account has been closed or canceled and you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they should issue you a refund check.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:They did not change a single policy to prevent this from happening I guess to me or other customersThey did not address the complaint directly in any way. Sincerely,*** ***

Hello *** D ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with the seller Order #***I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.We've teamed up with leading merchants in many new categories, offering added selection and convenience to our customersWhen you order from one of our merchants, the order is placed using the Amazon.com online order formThe information necessary to fulfill your order is then transmitted to the individual merchant, who handles all details of order fulfillment and support.Ordering online is completely safeMost Amazon Merchant orders are covered by our A-to-z Guarantee, with a few exceptionsOur Guarantee offers reimbursement and protection for those rare cases when a merchant is unable to resolve a missing or incorrect order for a customer.The seller has replied to our email which we contacted him on your behalf about the missing boxBut it seems still you didn't receive the missing box hence I've again contacted the seller to help you with a replacement order for the box.If you prefer to contact the seller, click the link below:https://www.amazon.com/gp/css/summary/edit.html?orderID=***If you do contact the seller, give them two business days to get back to youIf the seller isn't able to help, click the link to learn more about A-to-Z Guarantee Claim :http://www.amazon.com/help/a-to-z-guaranteePlease visit the link below to view the terms of our A-to-z Guarantee coverage:http://www.amazon.com/gp/help/customer/display.html?nodeId=537868You can learn more about shopping with Amazon Merchants on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=537794Help pages for each merchant are also accessible through links found on that merchant's storefront.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello Charles,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand you received a package from an unknown
source.Please check the address on the packageIf the address is yours, the package may be a giftThe packing slip inside the box may contain the giver's billing addressOtherwise, I'm so sorry for this delivery mix-upYou weren't charged for anything you didn't order.First, I'll need to find the orderI should be able to do that if you can provide some information from the outside of the packageOn the shipping label, you should see the tracking number and a long string of letters and numbers separated by slashes--it'll look something like this:fbfe18717/2/3998/econ-us/of 1/I need the combination of letters and numbers that appears immediately before the first slash (in the example above, it would be "fbfe18717") or the tracking numberEverything is case-sensitiveI can track the shipment with this information, and can then get a prepaid return mailing label for you.Please write back to us by replying to this email with the above details so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello ** ***I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I understand you wish us to provide other contact details of the sellerI've checked and found that *** 's phone number isn't published on our websiteIf an Amazon Marketplace seller doesn't list their phone number on our website, it remains privileged account information that we are not able to share for reasons of customer security.If you need to check for phone information in the future, just click on a seller's nickname to visit their Member ProfileFrom there, you can click the "Detailed Seller Information" link to see if the seller has a phone number listedNot all sellers make this information available.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response. Regards,Mythili,Amazon.comhttp://www.amazon.com

Hello ***,I understand your concern in this regard. I've reviewed your response and forwarded the additional information you've provided to us to the concerned team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:they are still giving me the information I already know and aware of I want them to be Aunist and hand back the moneythey owe me the reference numbers they gave me weren't any help I tried my best with amazon now I want the Revdex.com to get my I can't trust amazon anymore and probably won't order no more so it's not worth amazon trying to steal my money and excella (my bank as what amazon states )is very loyal this was my first time ordering and I was planning on buying more from this company.Whatsoever that is a bad first impression and I am leaving this in Revdex.com hands Once the Revdex.com gets amazon and gets my money back I want it refunded I my card as soon as possible.Very frustrating manner given you all my respect And yet you are telling me the same story trust me I know if I was charged and I was charged all that money to waste
cerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you for your help ...FYI after the last offer when they said they would close the account , they never didThey wanted me to get in contact with them and I want no part of this company

Complaint: ***I am rejecting this response because: They havn't gave me a solution on this matter.Sincerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear you didn’t receive the free shipping you expected on your order. I hope I can help
you with this.I see that your recent order was placed using 1-ClickOur system doesn't automatically apply free shipping to qualifying orders, and your default 1-Click shipping method cannot be set to free shippingI'm sorry if this was unclear when you placed your order.If you want to use free shipping in the future, I'd recommend placing your order through the Shopping Cart, where you can manually select free shipping as your shipping methodFor more information about ordering with free shipping, please visit our Help pages:http://www.amazon.com/help/freeshippingTo turn off your 1-Click settings for physical orders, go to Your Account here:https://www.amazon.com/gp/css/account/address/view.htmlI've reviewed your order#*** shipping charges was refunded after you spoke with Customer ServiceThat refund will appear on your original payment method usually within 3-business days.Again, I'm very sorry this happenedI hope these solutions help the situation.Regards,Raghavender S.Amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges for the specific PREVAGEN listings on 03/07/The seller was notified of this decision by e-mail on that dayWe took this action because of Rights Owners complaints receivedTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of productsAfter thoroughly reviewing the seller’s account and appeal, we have decided to reinstate their selling privileges for the specific PREVAGEN listings presentlySincerely, Seller Performance Team Amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have given all the information regarding the product and its value its very clearly listed on any online retailer that carries the productAmazon is requesting invoices for the purchases which I've explained I don't have because the products were not all mine...they were purchased on separate credit cards by separate people I'm just the one selling themThe product is an intel core i6700k processor MFR #***
Look it up on best buy, amazon, bhphoto, newegg etc...everybody has it listed for 335-its not that hard to determine the valueI was trying to sell it on Amazon for so ill take that amount or somewhere in that ballpark considering that's what it goes forBut Amazon seller support doesn't know how to handle phone calls when I call I get hung up on or I'm told that the people I need to speak to can't be reached unless I request a call but I can't request a call because they avoid all of my emailsSaying that the reason I haven't been reimbursed after a month in a half is because they can't determine the value is nonsense because its a very popular item being sold at thousands of retailers all for the same price range including on Amazon

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I've checked with the concerned department and we have removed
the access to the account because the card issuer has refused to confirm your name and billing address for your Visa card used to place the orders.To resolve this issue, please send the information below to our secure fax line:-- A copy of your statement for the payment card used, including the billing address-- The last two digits of the payment card-- Your name, phone number, and email addressYou can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic imageTo protect your information, we restrict access to your billing details to a team of account specialists.Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from us within hours of sending your fax.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.The "Want it...? Order within..." date on the product page is different from what appears during checkout because the date displayed during checkout is the most accurate oneIt takes into account the ship speed selected for the destination address and other conditions in the area that may affect deliveries (such as severe weather)We adjust our delivery promise to account for those conditionsUnfortunately we sometimes don't know whether we need to make an adjustment until an address is selected for the order, which is why the new date appeared during checkout.While we will be happy to assist you with any other query that you should have, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, After reading through your email I've to say we've not met our standards of Customer service this time
around and I've ensured to pass any training opportunities to my colleagues at Customer service.I'm sorry about the unsatisfactory experience you had with these issuesThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.Upon checking, I see that our Account Specialist team have removed your access to this account because your card issuer has disputed the charge for this order and withdrawn your paymentBecause of this dispute, we have not received payment for the order.You will not be able to sign in or place new orders with us until we receive payment.-- Order number: *** *** *** *** *** *** *** *** *** ***-- Order date: 2015-12-22-- Disputed amount: $901.00-- Items in order: 50,Amazon CoinsI request you to please contact your bank and let them know about this issueTechnically, you have not been charged for these orders.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com