Amazon.com

I am aware my case is closed but wanted to follow up and change my response I actually ended up reaching out to the CEO and was contacted by Mark E*** of Amazon.com's Executive Customer Relations department and he apologized for the poor customer experience and not only gave me my one month of prime but a gift card credited to my account to cover the purchase of a prime membership
I am now satisfied with the outcome of my complaint

Hello
My name is Sumit G and I will be responding to this complaint on behalf of Amazon.com
Please note that a full refund for the claim amount has been issued to the payment method you used to place order***You can check the status of your refund on the Your Orders page in
the Your Account section of our website (www.amazon.com/youraccount)
If the order was paid by credit card, it may take several business days for the refund to appear on your credit card accountPlease check with your issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that Amazon Prime Video services aren't upto your expectations.Currently, Prime titles are not
available for download on PCAt this time, you can download Amazon Videos title for offline playback on Fire Tablets, Fire phone, and the Amazon Video app for iOS (iPhone, iPad, and iPod touch) and Android.To ensure your feedback is reviewed, I've shared your comments with our Amazon Video business teamWe're constantly working to improve our digital video experience.Thanks for taking the time to provide your feedbackWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with the item " Graco 4ever All-in-One Convertible Car Seat,
Matrix " from your order #***.I've checked your order and I see you placed this order with our subsidiary Warehouse DealsWith Warehouse Deals' inventory constantly changing, we're unable to replace your order.Instead, we can process refund for the item once we receive returned itemI do understand that you've requested for return of this itemAs soon as we receive returned item we will process refund.Although, I understand there's no way I can erase this difficult series of events, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
The issue is resolved from AmazonThank you so muchWe would like to close case

Hello,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this to our attention.I've contacted the appropriate department for exact information, and it'll
take a bit more time than usual.I just wanted to let you know I'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceBest regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: The situation has not yet been resolved. I received an additional email stating that, although they have unlocked my account, they have not resolved the situation with the merchandise. No one has addressed the whereabouts of my credit card information, which I faxed times. I have emails stating that they received it one day, and then the next day they write saying something went wrong with my fax and it was not received. Is my credit card compromised?In addition, will my account be locked again? They did not send you the email stating that this was actually not resolved.A $credit does not make up for the month that I was locked out of my account. I have an autistic son who uses the tablet, especially the Amazon music, as therapy. We were locked out of even the music WE PAID FOR. This was, obviously, very upsetting for him.Seeing as how they stated in another email that the situation is NOT resolved, and they only unlocked me account for now, I do not want to accept the Company's response. I fear that this will happen again, and I want a permanent resolution
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because what they are doing here is flat out wrongNot keeping their wordI don't want to waste more time on thisI will just shift as much business as I can to other online stores.
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry to hear the problem with the "SAMSUNG C27F390F 1800R Curved inch LED Free Sync Full HD
1920xVA panel HDMI D-Sub Monitor", I understand you are upset.At any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe're very sorry for any disappointment this may causeIn this case, we're unable to offer this item for the incorrectly posted priceTherefore, we've cancelled your order for this item, and you haven't been charged.Please know,we will not be able to reinstate the cancelled order or honor the original pricePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the problem with the delivery of your orderI
understand you are upset.Since this is a unique situation, I've reached out to our transportation team to work on a resolutionPlease allow me 3-business days to research this issue with our transportation teamI know your wait has already been frustrating, and for that I truly do apologize.***, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:This was most definitely not meI have repeatedly said that something was wrong with the accountI was the one who raised the red flagRepeatedly, nothing happenedI waited and waited and waitedI had security concerns and they were not taken seriously by AmazonThis is the problemIf my account was compromised, it was because of their lack of attention to my concerns which I consider extremely irresponsible
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I contacted the seller and provided the evidence about the damaged item and missing important parts, the seller promised me the partial refund added to $70, I accepted itBut till now I had receive no reply from the seller, I totally had no expectation amazon could help me deal with it.The last e-mail I sent to amazon to expect the huge company could inspect the proof and arbitrate it ,at least help me to mediate the troubleBut the service frankly refused me and disregard itI felt very disappointed and as a prime member, I should solo face the seller's treatment without any help, in case the seller refused to refund or the return procedure had any trouble, the amazon afford no responsibilityThe attachments contained the last conversation and the damage item evidence, I expect Revdex.com could help me to expose the whole thing and how amazon shirk the responsibility and disregard the customer's legal profit
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Item shipped back to seller via FedEx, tracking number ***
This complaint will only be resolved when full refund in the amount of $is issued to meAt this time Amazon claim status states: "Buyer claim denied
January 22, 2016"
Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding prime charges on your account.In order to investigate this, It looks like the
e-mail address you contacted us with isn't associated with an Amazon.com accountFor your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, Please feel free to contact us directly by replying to *** so that we can look into it.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,We are writing in response to the complaint filed against order ***. Upon review of this dispute, the claim amount has been grantedThis is an exception to our policies.In summary, we have issued a full refund against the disputeIt may take several business days
for the refund to appear on their credit card account.Sincerely,

Complaint: ***
I am sorry but I cannot accept this half-baked response that doesn't provide any resolution to my caseWhat needs to be considered is the fact that not one, but three associates said that Amazon will honor the lifetime warranty previously given to me, For replacements moving forward I am to reach out to Amazon directly, and If I have any issues that arise Amazon would do their best to resolve my issues as it is fulfilled by AmazonI wouldn't be as persistent if only one associate told me this, but three associates said the same thing, leading me to believe that it is written in Amazon's policies to address customer concerns this wayNow that I'm relaying the same things three associates previously told me, Amazon is not only telling me this is false, but they are now changing its policies and coaching/training their associates to say things completely different to customers now? I am appalled that such a large company like Amazon is handling customer support this way--outlining policies a certain way and then later changing them after realizing it disadvantages the company.As a person who not only has been a customer of Amazon for many years (also have an Amazon credit card from Chase) and a person in the tech industry, I'm truly surprised by how Amazon is handling my issueI don't believe I am asking too much as it is within the scope that was previously told to me by three Amazon associatesNot one, but threeIf my issue isn't resolved in a fair way, I will definitely rethink whether or not I will continue to use and recommend Amazon, especially since there are many alternatives out there who provide the same, if not better, customer service.Best,***

To whom it may concern, I was finally able to receive a refund and no longer need to issue this complaint. Please remove the Revdex.com complaint as resolution to the issue has been completedThank you, *** ***

Hello from Amazon.com,I have reviewed the compliant filed regarding the Order ID *** and I have noticed that we have denied the claim filed by the buyer.We are unable to assist as the buyer didn't contact us regarding the issue within the given time frameHence, the buyer is
not eligible according to our return policy.In summary, since the buyer was outside our return policy , we are not able to assist the buyer with the return procedure.Thank you,

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've contacted our appropriate team to look into the
problem and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya RaniAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:thanks for denying that you mislead me and thanks for making it very very hard to contact Amazon to complain. Awesome
Sincerely,
*** ***