Amazon.com

Hello Mr*** * ***, I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience causedI've checked your Order #*** and see
that a refund was issued for Samsung Galaxy SActive.This refund will appear on the original payment method used for the order.You'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this information helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: They have their right to close accounts, but it's unacceptable and unlawful to hold the gift card balance and refuse to refund the balance.Sincerely,*** ***

Complaint: ***I am rejecting this response because: On November the 2nd one of my packages was left outside of my apartment building on a day I was homeThis was at about 7:30amI contacted Amazon about it that day at about 8amI advised how they left my package outside and how they did not ring the bell and they ignored meThey do not take any of this seriouslyMy order could have been stolenThey do not care and have offered no solution other than "investigations" which go no where! This does not help me or protect my ordersI deserve a full refundI cant trust their services.Sincerely,***

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry if this charge for the Prime Program has caused any misunderstandingI understand your concern
regarding the issue and I'd be glad to explain this to you.I've checked your account and see that you subscribed for One Month Trial Prime Plan on March 10, 2017.I see that the auto renew option for your subscription was set as "Yes", hence your Prime membership was automatically renewed when the trial period ended on April 9, Unless you cancel, renewal of your membership is automatic to ensure you have uninterrupted access to your Amazon Prime benefits.As per your request, I've canceled your paid Prime membership.Since you have not used your Prime benefits, I’ve processed a full refund of $which includes full membership fee and any applicable fees and taxesYour refund should be processed within the next 3-business days and will appear as a credit on your card's next billing statement.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this helpsWe look forward to seeing you again soon.Regards,N*** S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because
Sincerely, I want to add some pictures to show that I actually do receive the same bag as you sell on the website nowAnd because the bag I received has some deficiency, I have already emailed the customer service in ChinaThey say they can help me to return it, but can not change it for the bag I bought was sold outBut what I want and what I received is really the one still in sales on your websiteI hope you can help me solve the problem asap, before this type is sold outI almost at the point of losing my patience because I have been complaining this problem for almost a month, but still be unsolvedI can't believe a big company like Amazon keeps insisting that you are right without checking it seriouslyI DO hope this time you seriously check it!
*** ***

Hello ***,
I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear about the problem you've had with your, "ECCO Men's Holton Plain Toe Oxford" shoes and I
understand your disappointment due to recent price change on the item
We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments
However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages
To read more about our pricing, go to our Help pages:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Further, I've checked our website and see that the price of these shoes dropped and they're available for $In this case, you may go ahead and place a new order for a smaller size
Here is the link for your reference:
https://www.amazon.com/dp/B00O8GBG14?th=1&psc=
Rest assured, I've shared your comments with our appropriate team for their consideration when planning future improvementsFeedback like yours is incredibly important to us, and we take each instance very seriously
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand your concern about the partial gift card issued for your recent trade-in
We've
forwarded this issue to our trateam and requested them to look into this on priorityI just wanted to let you know I'll write back in 2-business days with more information
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Complaint: ***
I am rejecting this response because: they have offered no true compensationThey want me to pay for a membership to retrieve what is mineThat is larceny
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
It is the same response that I have been given times before, every time having to spend minutes walking through why it is wrong.
We purchased the item in January; credit card was charged at shipment. When the product arrived damaged due to inadequate packaging, we started a slow and painful exchange with the sellerEventually, we placed a dispute on the charge with our credit card company. This was February 20. It appears as a "charge-back". At this point, Amazon was involved in the dispute, but told us that as long as the credit card charge dispute was in place, they could not help us. We were advised to remove the dispute with our bank, and then Amazon would be able to intervene in the case and process our refund if the seller did not do it.
Based on this commitment from Amazon, the dispute on the credit card charge was removed, and the original charge reinstated. It is not complicated: Three transactions: 1) Charge in January on shipment; 2) Reverse February based on disputed charge with credit card company; 3) Charge again around March 20th, when dispute was removed. The last two transactions cancel, and we are left with a net charge for a product that arrived defective and has since been returned.
Amazon needs to read through the complaints and supporting material we have provided and process the refund. This endless repetitive loop of explanations that resets and starts all over every time is intolerable. If anything is still unclear, I suggest that Amazon reads through the chat transcripts or e-mail exchanges, of which one was attached to the original complaint through Revdex.comSincerely,Maria *** L***

Hello,We have closed buyer's claim for order *** because the A-to-z Guarantee does not cover the problem that buyer reportedOur A-to-z Guarantee does not supplement or replace a seller’s returns policy.For buyer's reference, merchant policy states: "Furniture Creations cannot
provide additional packaging material, disassemble service, nor can it assist in repackaging of any itemAll returns MUST BE IN ORIGINAL PACKAGING OR WILL NOT BE ACCEPTED.Any damages or missing parts that are determined once your item is received back will be assessed and deducted from your refund, so please be sure to repackage your items safely and securely."To learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: November 24, 2016Sincerely,

Hello ***, I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with the reviews that you'd like to post on Amazon
website. Since this is a unique situation, I'm collaborating with our reviews team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Gayathri P.Amazon.comhttp://www.amazon.com

ResolvedI ordered active star yeast for $from a seller on AmazonI was charged $and shipped the order for $(I have the reciept)Amazon and the seller refused to return my overpayment, and /or ship a second orderI submitted the incident to Revdex.com I contacted Amazon and the seller, very many times, and Amazon (not the seller) finally gave a full refund, which I did not requestI only requested a return of overpayment, $9.24 ResolvedThank you Revdex.com for getting us justice

Complaint: ***I am rejecting this response because: This is NOT an acceptable responseIt ignores the entirety of the problem as well as ignoring the FACT that I was offered a resolution of my membership being extended until August I have attached THREE documents proving this, and I have more as wellTelling someone that you will not respond to them again is the most disgusting example of bad customer service I have ever seen. Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge of $on your account.Upon checking, I can confirm that the charge
you've mentioned was about Amazon Cloud Drive Unlimited Everything storage plan.As a one-time exception, I can see that our CS team issued full refund of $by canceling your subscription and provide a full refund.As mentioned earlier by our CS team, we won't be able to process refund for subscription fee for Year :2015.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for writing to us with the information requested.I'm very sorry to hear about the trouble you've had trying to use your gift cardI've checked our records, and the claim code you included in your message is indeed not available for useI recommend contacting the person who bought the gift card for more informationIf they feel this is an error please have them contact us directly with this matter.For confidentiality reasons, I'm unable to provide you with more details.We hope to see you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've researched and see one of my colleagues has processed a refund of $320.00($150.00+$150.00+$20.00) in three parts to your Visa
You'll see all the refunds on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
If you're still not seeing your refund after business days, please contact your issuing bank for refund confirmation
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that the items you ordered from sellers wasn't what you expected.I've checked your seller
correspondence and can see that this seller can only be able to process refunds as they wont be able to send replacements.I see that your A-to-z Guarantee Claim was filed on December 20, for orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID***Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you've received $in overdraft feesI realize this is a large amount of money and
I regret your call to Customer Service didn't help.I'd be happy to review the overdraft charges with our payments department; however, I'll need a copy of your statement including the original charge and all subsequent related overdraft fees (including dates)The statement will also need to include the last two digits of the card numberPlease be sure to block out any other confidential information.If you'd kindly respond to this e-mail and attach the requested information I'd appreciate it.I look forward to hearing from you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand you're concerned about the authorization placed on your canceled order #***.While I know you're disappointed with our stance on this matter, please understand that Amazon will not be able to remove the authorization placed on the order or process a refundWe won't charge you until the order enters the shipping processI can confirm that you've not been charged for this order.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the delay of your Prime ordersI understand you are
upset.I completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.Regarding your order #***, I see that the package was delayed by the carrierWe certainly didn't expect this.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I see that a partial refund of $was issued for your Prime membership as requested on February 4, Refunds typically process within 3-business days and appear as a credit on your statement.Also, two promotional certificates of $were issued to your account which totals $and is still available for use This amount will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.Furthermore, I've researched your account and found that orders were delivered on time as per Prime two day shipping.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation email.I've mentioned few orders below.#*** : Shipped on January 12, : Delivered on January 13, 2018#*** : Shipped on November 18, : Delivered on November 19, 2017#*** : Shipped on November 7, : Delivered on November 8, 2017#*** : Shipped on October 29, : Delivered on October 30, 2017#*** : Shipped on October 18, : Delivered on October 19, 2017If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day Shipping.Some of the orders were delivered earlier than the guaranteed delivery date.More information about the shipping options can be found on our help pages here:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ we want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback to our teams internally so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com