Amazon.com

Complaint: ***STOP with the fake reviewsSTOP propping your stock price on paid reviewsSTOP advertising scam products
I am rejecting this response because: For the 3rd time - in writing through the Revdex.com mediator - I am requesting the following resolution which you have yet to respond to (in other words, have decided to ignore and decided to respond with something incoherent and unrelated) Desired Settlement: Modification/discontinuance of an advertised claim Resolution from Amazon.com senior management: Extent of advertising and marketing Impact assessment on their public stock valuation Disclosure of their relationship to the seller "junleidz" favored by these reviews Disclosure of their relationship to the pay for reviewers Understand the financial impact on myself from advertising and marketing similar to this Contact to all buyers of this fraudulent product and proper resolution with them on an individual basis
Sincerely,
*** ***

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on October The seller was notified of this decision by e-mail on that day
Seller: Pet LesoASIN: ***Title: Easy Screen Moustiquaire Pet Door for ScreenIf you believe sellers are listing against detail pages that do not exactly match their items, submit future complaints using this form: http://www.amazon.com/gp/help/reports/contact-usInclude this information in your report, as relevant:Amazon.com Order ID of a test buy that confirms the violation (required)A description of the differences between the item ordered and the item received (required)The ASIN/ISBN of the item's detail page and the product titleThe store or business name of the seller you are reportingAny other evidence that supports your complaintThank you for your interest in Amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that the item you received is damagedThis is really not what we want you to experience.I've
checked your order# *** and see that the item is placed with sold and shipped by third party seller "American Premium Store" and the price of the item is $These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.However, the seller can accept returns or allow to file A-Z claim only within days of the deliveryBut I see that this item is from January and the return window was expiredHence, we cannot be able to take any action on this order.I apologize for any inconvenience this has caused and appreciate your understanding! We look forward seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Wilmani

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you so much for helping to resolve this matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The same jewelry was shown this past week on QVC, SHOPPING CHANNEL, as Sterling Silver , not plated .
Sincerely,
*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the issue you had with the order placed from the seller, PWC Parts.I've filed
a report on the seller to our Seller team on your behalfAll reports are investigated thoroughly and Violations of our Participation Agreement, of which fulfilling the orders as mentioned, can result in suspension of the seller's Amazon.com account.A refund was initiated for order #*** on June 7, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Apart from this, I've added a promotional credit of $to your account.I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with the lock on your account.I've reached out to our Account
Specialists team and made sure your account is been reinstated.You can now sign in and place orders.Thank you for your patience and we are sorry if any inconvenience was caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I do not understand the letter Something got into my amazon account I was receiving orders for laptops, drones, cameras and hunting equipment Customers were emailing or calling us wanting their orders or refunds I was receiving emails from amazon stating for us to ship the orders I received an email from amazon stating that we owed $for signing up for something that I did not sign up My husband and I tried from January to January 8, numerous times, to call amazon so they could resolve this problem Each customer service person listened to our story, and when we were finished explaining the situation, they said, "ok, but now ship the order to the customer." We were so frustrated So, on, Monday, January 9, I contacted the Revdex.com in Seattle, in hopes that they could help me I have been so shocked that amazon has given me this kind of treatment The response I received never mentioned any apology I just don't understand why no one was helping me get this resolved Someone named Josh called and I called him back and never was able to get in touch with him I have been so upset that these customers were so upset and wanted their product or refund It hurt me to see them be upset This was a horrible experience, and I am not understanding amazon treating me like they have I was a victim, just like the customers
Sincerely,
*** ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn about your recent experience regarding the return of the order# ***.I've
checked and see that the seller has asked to provide the return
shipping tracking and the return details so that they can process your
refund.But as they haven't received those details, seller hasn't issued the refund.As requested by you, we've closed your amazon.com account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I'm sorry to learn about your recent experience with Amazon.comThis is not what
we want for our customersWe strive to provide stress-free shopping, on-time delivery, and efficient customer service and I apologize for the inconvenience this has causedPlease know that I'm in the processing of reviewing your contacts with them and I'll be escalating any coaching or retraining opportunities to their appropriate supervisorsTo get this resolved, I've cancelled your Amazon Prime monthly subscriptionYou'll receive a refund of $for the membership feeRefunds typically process within 3-business days and appear as a credit on your statement.I hope this solution works for youPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I understand that you'd like us to display the individual item cost for the items purchased in your account.As mentioned earlier, we are unable to provide invoice for each transaction/display the item cost you were charged as the promotion amount will be applied at the checkout the complete item cost will be displayed in the invoice or in your account.Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello, My name is Priyank and I am a senior member of the Amazon.com A-to-z Guarantee Claims departmentI have reviewed the claim raised against the Order ID *** and noticed that the claim has been denied because buyer contacted the seller outside the return windowKindly note that
this order was fulfilled by a third party seller and as such we have to follow the policies laid down by Amazon for the seller to maintain a parityIn cases where buyer receive an item that is damaged or defective, as per policy, buyer should contact the seller within days of receipt to report the issueIf any claim is made after this time frame the claim stands to be deniedAdherence to policy also help us to gauge a seller’s performance against the orders they fulfill and at Amazon we try to be fair both to the buyer and the sellerI request buyer to contact the manufacturer to complain of the defect and to find out if they can maybe replace the defective unitI understand that buyer may not agree with the decision in this case, but we will not be able to assist you furtherThere will be no further response to your e-mail messages regarding this transaction.Hope the above information helps.Sincerely

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I totally understand your concern regarding this issueWe certainly don't want this to be a source of frustration for you.Our tracking updates and estimated delivery dates are calculated by the carrier’s data, thus when the estimated delivery date changed on the website it was due to the attempted delivery scan and the updated delivery date of the following day.I would be more than happy to pass your feedback along to our Transportation team as well as to USPS, however, the e-mail you've written from is not associated with an Amazon.com accountFeel free to reply to this message with your order number and I will process the feedback.With regard to the estimated delivery date being more than two business days away from your order date, our delivery estimates are based on item availability and selected delivery speed, the most up-to-date delivery estimate will display during checkoutShipping selections, such as Prime Two-Day, may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.I see that
our Account specialist team resolved issue fixed your account and its is now safe, they have also sent you an email with further steps to be taken from your sideTo protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We have taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:-- Re-enter your complete credit or debit card number the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any. You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issue you had with your order.I understand that was frequent change of delivery date
from the day you placed the order and you are upset.Unfortunately the item till date is back ordered from AmazonI see that one of our sellers who use Amazon fulfillment center to ship their item is having the stockProbably thats the one which you are seeing is in stockHere is the link for your referenceRight now, we are out of stock and are expecting the item to be in stock on August 10, 2017.https://www.amazon.com/gp/offer-listing/B00OTSF7L6/ref=dp_olp_new_mbc?ie=UT...⇄ forwarded coaching requests to the appropriate supervisory team so that they can coach the agents to address the issue better.Finally, I would like to confirm that the dates on the order kept changing since it wasn't instock with Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory Amazon successfully able to restore the account with the $worth of funds on it.
Sincerely,
*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in the refund for return of your Order ID: ***I've verified and see that the
order was placed with marketplace seller, American Airless, on our website.Upon verifying, I see that you had in touch with the seller regarding the return status of this item and see that we have no record that confirms the seller received your returnThe seller stated that your package did not arrive, and the tracking information that you provided does not show that anyone at the seller’s address signed for the packageAs a result, your order is not eligible for the A-to-z Guarantee.You can contact the seller or can view communications with sellers here:https://www.amazon.com/gp/communication-manager/outbox.htmlI suggest you to please check with the carrier who handled the return of your package so that they will assist you in tracking the package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry for the delay in the delivery of your items, I understand you are upset.I've checked the
tracking details and the package arriving at an incorrect carrier facility has resulted in this situation, this was never intended to happenHaving said that, the package with four items shows delivered to your door step on July 16, 08:26:AM, here's the tracking to USPS website:https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=***Further, I've forwarded your complaint to the right team to make sure they are aware of how Customers experiences are with Prime deliveries and to not repeat in the future.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks for taking time to offer us your thoughts.I hope this helps !Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Dear Mahesh (Amazon), After nine days, I received your response regarding Revdex.com Complaint #***. Thank you. Your reply was sent July 20th; but it did not come through the Revdex.com site. So, it went into my Spam folder and I did not respond until the following day; July 21st. At which time, I advised that I would like to discuss this with you to get this issue resolved. I further requested that you call me, or provide your direct telephone number so that I would be able to call you. As of today, July 24th, I have not heard from you. Perhaps it’s because I did not send my response through the Revdex.com site; but replied, as you requested, direct to [email protected]. For future, I think it’s best to direct any correspondence through the Revdex.com site.I feel that there is a misunderstanding regarding my complaint; as you are saying that the deal that Amazon offered on Prime is no longer available. Yes. I can understand that. The problem is that Amazon Prime…DID NOT HONOR the deal, the day of the deal. If you would kindly re-read my complaint, you will note that while I was offered a special deal for joining ‘Prime’; I was not given that deal when I went to check-out the items in my cart, because the price had changed upon check-out. And, all while I was shopping; I kept getting notifications that I had ‘many’ hours (about hours); to check-out and get the special deals, with special shipping. During the time that I awaited a reply from Amazon; I checked the web and found that you have many Amazon ‘Prime’ customers that have suffered similar circumstances and are unhappy with Prime; as they are not getting the offers that they are promised (both with pricing and shipping).So, again, please call me so that we can discuss and resolve this issue as I have found that calling your Amazon Customer Service line; only led to frustration and no resolution. Thank you. Sincerely,
** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Amazon later contacted me and took responsibility for the situation I am satisfied with their previous response, not this one Thank you The clock never worked correctly and finally stopped working