Amazon.com

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your recent experience with amazon echo.I've reviewed all the previous correspondence with
our customer support agents and see that you have contacted us on January 10, and we have asked you to place order for power cordHowever, there is no response from you until May 1, I see that you have placed order for the power cord on May and as it is not working, we have issued a full refund of amount $to your original payment methodUnfortunately, we can't be able to take any action on the amazon echoAs mentioned by our customer support, we can be able to offer you a replacement echo at a discounted price.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the recent issues you've had with your Amazon account and I regret the disappointment this
experience may have caused.Further to your correspondence, I can confirm that your account is currently active and you should be able to sign in as by going to "Your Account" (www.amazon.com/your-account).Upon reviewing your account, I see that your latest order for the Vizio S4220w Channel Soundbar with Bluetooth and Deep Bass Technology has been shipped and is due to be delivered between Friday, November 4, - Wednesday, November 9, 2016.Regarding your account being used as a Seller account, we've resolved this issue and no further action is needed on your partAmazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure.If you have concerns regarding your account security, the best action you can take is to choose a strong password for your accountFor more information please review the following Help page:http://www.amazon.com/gp/help/customer/display.html?nodeId=10412241Lastly, in the event that there are any unauthorized charges on your account, please check with authorized users of your credit card.If you've checked with others, you may call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usI realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the account being locked outTo help you
with this, I have looped in our internal account specialist team to look into this and fix this issue at the highest priorityIssues like these usually take 3-business days to get resolvedPlease be assured, that I am personally following up on this query with our team and as soon as the issue is fixed, I will write back to you with an update on this.We appreciate your time and patience in this regardsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I’m sorry to see your review was removed, and I can certainly understand your frustration after receiving the
e-mail you mentioned.We encourage reviews on Amazon.com website, both positive and negativeHowever, your recent review titled "Beware, NO WARRANTY!!!" doesn't comply with our customer reviews guidelinesSince it's not a review of the product itself, but rather about seller feedback.While we appreciate your time and comments, reviews must adhere to review guidelinesYou can review our posted guidelines here:http://www.amazon.com/gp/community-help/customer-reviews-guidelinesYour review should focus on specific features of the productFeedback on the seller or your shipment experience should be provided at www.amazon.com/feedback.If you feel this review didn't violate any of the posted guidelines above, please write to the Communities team directly at [email protected] and they'll be glad to assist.Further, I've checked and see that you've resubmitted the review and it was posted on the website on August 10, 2016.I've personally forwarded the details you sent us to our investigations teamFor privacy reasons, the results of the investigation cannot be disclosed, but I assure you each report received is thoroughly investigated and the appropriate action is takenPlease be informed, feedback from customers such as yourself is vital for our websiteIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsI can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to hear there was a problem with order #*** from seller USADEPOT.INCAs the order was purchased from seller, so warranty inquiries will be best addressed by the seller directlyBecause the order was placed more than days ago on March 12, 2015, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may causeI'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyMost manufacturers list contact information on the product packagingYou may also want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint CenterFor more information about our A-to-z Guarantee, please go to our Help pages: http://www.amazon.com/help/a-to-z-guarantee I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a responseWe appreciate your business and hope to have the opportunity to serve you again in the future Regards, Madhavi Latha AAmazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, thank you for being our loyal Prime memberI'm sorry for the issue you had with the accountI
understand you are upset.I've checked and see that your account is now reinstatedI would request you to check and let me know if you have any further issues so that I can help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Per your request, I've closed your Amazon account and I've unsubscribed your e-mail address from our mailing list.Your account is no longer accessible to you or anyone else.We've appreciated your business and wish you the best of luck in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the charge has been REMOVEDSincerely, *** ***

Complaint: ***I am rejecting this response because: I have already sent Amazon that information in September Then Amazon sain my refund would be on my next purchase purchases since No refund.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Amazon is now saying when instead of guarantee arrival dates ( which it clearly is written when checking out ) it’s now “ estimated “ arrival date prior to check outThe wording that guarantee means that Amazon is standing behind their word which in my case they aren’tI am not seeking a large sum of money for Amazon misleading me as a consumer, I am simply asking what my year membership cost me in the amount of $plus tax. Yes I received a credit of $only to be used only on Amazon.com as Amazon as the seller, and I received $as months left on my accountBut I had to contact Amazon and tell them it’s not the first time this year this same issue has happenedWith the lack of guarantee promised by Amazon and their advertising day shipping I feel mislead into buying their yearly membership which states “day shipping “ and Amazon provides the guarantee delivery date. On my my last purchase on 2/2/I was told on Sunday 2/4/was my delivery day and a email and text message was sent to my account on 2/3/that indeed 2/4/my package was arriving by 8pmWhen the package didn’t show up I had a online chat with the Amazon representative named “ Lindie “ who as you can see in my attached photos assured me 2/5/is the new arrival dateThis packed ended up showing up on 2/6/another full day later after Amazon mislead me again on the delivery dateThat customer representative actually disconnect on me after they said 2/5/was the fastest day the package could be delivered, I wasn’t even done talking to Amazon customer careI talked to another agent named “ Tish” who had another amazon agent get on the phone with me to only get transferred to a supervisor “andy” who ended up refunding me my remaining membership I was pushed off on to different agents of Amazon before I could finally speak to a supervisor with my problem Back in July when my last package was late after the fact of the given email and text messages on the date provided by Amazon for delivery, that agent I spoke to on the phone when asked if Amazon was in fact misleading their customers with the guarantee day shipping scam her reply was “ yes “I spoke to her supervisor and ask him to go back and listen to the phone call because she had just admit to me that Amazon is scamming their membersI was given a day extension of prime as well as $in credit back on items I had already purchased at that time for the year by the supervisor
Again I am just seeking my yearly dues of $plus tax in my case I don’t want anything more or less of that because Amazon isn’t living up to their promise to customers who buy their membershipI won’t stop rejecting amazon until my request is madeI don’t care how much Amazon credit they give me because I can’t cash it out or use it anywhere else unless amazon is the seller on their website and app.
Sincerely,
*** ***

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI understand your concern about the hold on your
account.To help you with this, I've reached out to our internal team and confirmed that your account has been reinstated and you can place the orders from your account.I've also confirmed that your account will not be kept on hold for the fraudulent transaction which was done in November 2016.However, I've forwarded your feedback to concerned team and make sure that this won't happen in the future.While I won't be able to undo the bad experience, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Revdex.com:
I received a response from Amazon regarding this complaint and the attached email acknowledging the unauthorized orders, clearing them and re-instating my accountI appreciated the assistance in the this matter
Sincerely, *** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had regarding the order #*** and I appreciate
you taking time in bringing this to our attention.I understand that this order hasn't arrived yet even though it was placed on April 26, with One Day shippingOur delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time , but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information here:http://www.amazon.com/gp/help/customer/display.html?nodeId=3043211In this case, your order was shipped on April 28, and was delivered on April 29, Further, I see that our customer service has issued a full refund of $for the shipping charges on April 29, 2016.While we've already refunded the shipping charges, we are unable to extend your Prime subscriptionWe appreciate your understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I am not interested with the dollar gift balanceI am more than eager to file financial damages for the almost months of denial of access to my account for an unacceptable reason which may then be said to be an abuse of powerFurthermore, it has been observed that this irrelevant process was only conducted to chosen, few customers from the Philippines who experience the same incinvenience like what I have experienced based on the recent blog I have read that was authored by one of your victims who will as I have read file a financial damage against Amazon.com too for the same reason of denial of access which ended up in favor of the customerTherefore it is just fair to say that there were incompetent and irresponsible actions from their Accoun SpecialistsThis kind of issue that is recurring, and caused inconvenience to many customers without realizing the effect of it psychologically to the complainants in terms of time, finances and self esteemFormally, I am asking the assistance of Revdex.com to help me escalate this further to a more legal complaint that will give the abusive account specialists lessons so they will not do the same thing againThanks!
Sincerely,
*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** Although the refund was not completed on the date the company replied about it has been done.Sincerely, *** ***

Complaint: ***I am rejecting this response because:Honestly, I don't think botkier's official site is what Amazon called" other site"It is the official site, and the price on it definitely should be the norm of other websites which selling themAnd although I understand the market economics, I don't accept raising a bag which is neither the latest handbag released nor the type of bag that is no long produced up to percent of its original priceWhat makes it even funny is that other bags of the same brand on shopbop.com are all the same price as on the official citeI hope shopbop.com which is a division of the Amazon.com can really look into this problem, and give me a satisfying reply
PSeven the bag I bought is on sale at that time, but the pictures I attached show that the other bag of the same type, but different color is on sale tooThere's no point in firstly raising the price, then giving you a discount to make you feel that you are the one who pick up a bargainI don't feel " satisfied", I feel I'm deceived by shop bop.com
*** ***

Revdex.com:
Consider the Complaint Closed as of 5-31-2017. Satisfactory conclusion. End all correspondence
Sincerely, *** ***