Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It still amazes me however that customers like myself have to go through stuff like this, only getting anyone to help after we are "loud" enough between Revdex.com and FB.Sincerely, [redacted]

Hello [redacted],I'm Mahesh Boddu from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your frustration with this situation, particularly given the time you've invested and...

the promises made which weren't kept.I understand that the seller has not issued a refund on the order. Upon research, I see that the order was placed with Boston Industrial , a seller on our website. In this case, only seller will be able to initiate a refund from their end. To help you with this, I've sent your inquiry about your order to the seller. You'll receive a copy of this e-mail.As the order which you have provided was linked to other account, I would request you to login to the original email address to which the order is linked, so that you can check the status of the seller communication.  You can also view communications with sellers from the below link.https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give sellers two business days to respond. When they reply, respond directly to their e-mail.If they aren't able to help, click on the link to learn more:http://www.amazon.com/help/a-to-z-guaranteeI've forwarded the details you sent us to our Investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation.Each of the sellers on our website is monitored for performance and adherence to specific guidelines. You can report this seller for committing a violation at this link:http://www.amazon.com/gp/help/reports/contact-usIn your report, be sure to include as much information as possible to help us resolve your claim.Please be assured that we are always here to help you with this. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this information helps. We look forward to see you again soon.Regards,Mahesh BodduAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:Amazon still has not addressed on my original complain, which is claiming the item is out of stock, while it is selling in different stock number.
Sincerely,
[redacted]

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the estimated delivery date provided for your recent order.When...

you place an order via Prime, you'll receive the package in two business days after shipping. A package shipped on Friday via One-Day delivery will arrive on Monday, the next business day and a package shipped on Friday via Two Day Shipping will normally arrive on Tuesday. However, packages may be delivered on Saturdays and Sundays in certain areas and the option to select delivery on those days may appear during checkout.I see the package was shipped on Friday and expected to be delivered on Monday. In this case, you're not eligible for any compensation. I hope you'll understand our limitation in this regard. Note: If you make any changes after placing the order may delay the delivery process. We'll display the estimated delivery date on the final screen of the order form at checkout, and on the order summary located in Your Account (http://www.amazon.com/your-account) so you know when to expect your package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com========================================

I would like this issue to be solved before the Rental Books are due to avoid paying full price of textbooks.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Tell us why here...Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry that this has been a disappointing experience for you. We regret the error that...

resulted in an incorrect price being displayed for the items. Unfortunately, in this case we were unable to honor the incorrect price, and your order was canceled.We have also emailed confirming the same as soon as we knew about it.Qing, I'm sorry once again for any disappointment. Unfortunately we do not have any other options in this case.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted],
I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear that you are scammed by a seller on amazon.com. This is really not what we want you to...

expect.
I've checked and see that you have placed an order# [redacted] for the gift card of $406 on amazon.com on November 25, 2016 and I see that the whole gift card balance was claimed in your account and used by you. I can confirm that this is not a scam.
Here are the transactions done on the following orders using your gift card balance.
1.Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
2. Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
3. Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
4. Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
5. Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
You can view all these orders in your amazon account and I'm sorry that we cannot be able to make any reimbursements for you as these are legitimate transactions done on your account.
You can view your balance and usage history in Your Account here:
https://www.amazon.com/gp/css/gc/balance/
Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.
To learn more about using your gift card, visit our Help pages:
http://www.amazon.com/help/gc
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your recent order arrived.Please know that, most Amazon.com orders...

are shipped in corrugated containers with air-filled packing pillows as needed for protection. We've also developed a software program that determines the "right-sized" packaging for any given item, based on that item's dimensions and weight.We make every attempt to make sure your order is packaged securely and efficiently. I'm sorry to hear we missed the mark for your orders.I've reached out to the Packaging and Shipping team so that they can review the packaging used and investigate this situation appropriately to avoid such issues with your future orders.I've checked your order and see the item was ordered from Amazing Nutrition, a seller on our website. Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Instead, I've requested a full refund of $32.97 for the item. This refund will appear in the next 3-5 business days as a credit on the original payment method used for the order. There's no need to return the item.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]If you still want the item place a new order again which is fulfilled by Amazon with One day shipping and reply to this email with the new order number, so that we will waive/refund you the full amount of shipping charges.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated. It's been shared with our Transportation as I know they'll want to see how this matter impacted you personally.We appreciate your patience and understanding. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: my complaint was about the person that hung up on me and those that did not speak English, not about the refund. The refund was my reason for calling, and was resolved when I called back a second time and spoke to Shaneese. 
Sincerely,
[redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], I'm sorry for your experience with us recently, I understand you are upset.I've checked the order...

confirmation email that was sent to you on June 13, 2017 and see that the estimated delivery date given was Wednesday, June 21 -Saturday, June 24 2017. This means your package would have arrived before June 24, 2017, however, you've cancelled the order.You may go ahead and re order the item from us, here's the link:https://www.amazon.com/dp/[redacted]Please know, we will not be able to price match the new order or compensate the price difference.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.On reviewing your Order ID: [redacted], I confirm you are not been charged for this order. On...

October 19, 2017 your card been authorized for this order but your card was not  charged,  When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Unfortunately we couldn't charge your card after the order is shipped due to a technical glitch. The amount which is there on your bank statement is not actual charge for the order it is an authorization.As a result, we'll be charging you $64.99 for the shipment. You can see your order details on Amazon.com here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Complaint: [redacted]I am rejecting this response because: here is the complete copy of message, I would like a total refund of what was promised to me: 
 
Your Account
Amazon.com
Message From Customer Service
Hello,I'm sorry to know that you are having an issue with your orders. I completely understand your disappointment. That's definitely not what we want our customers to experience.We pride ourselves in ensuring that all of our customers receive timely, efficient service and a stress-free shopping experience. Your patronage is greatly appreciated. We were unable to provide you with this level of service for your very important order, and for this, I am truly sorry.To make things right for you, I've requested a full refund in the amount of $127.99, $571.57, $122.74, $116.92 , which will complete within 3-5 business days and appear as a credit on your next statement.You can view your refund status on the Order Summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]https:...⇄ /> https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]If you still want the items, please place a new order with One day shipping and let us know and we will issue a shipping refund to you. Please make sure that item is sold or fulfilled by amazon.Please visit the following link to provide the information we requested:http://www.amazon.com/rsvp-mi?c=ruurutxa3633014603&q=o2rWe're working hard to provide a stress-free and convenient shopping experience at Amazon.com. I'm very sorry for the inconvenience you experienced in this case.Your understanding and patience is highly appreciated.I hope this solution helps. We look forward to your next visit.If you still want the item, please place a new order with One day shipping and let us know and we will issue a shipping refund to you. Please make sure that item is sold or fulfilled by amazon.Please visit the following link to provide the information we requested:http://www.amazon.com/rsvp-mi?c=ruurutxa3633014603&q=o2rI can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard. Please accept my sincere apologies for this.We're working hard to provide a stress-free and convenient shopping experience at Amazon.com. I'm very sorry for the inconvenience you experienced in this case.Your understanding and patience is highly appreciated.I hope this solution helps. We look forward to your next visit.
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,Shalu C
Did I solve your problem?Yes No
Sincerely,[redacted]

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about the return shipping charges for...

Order#[redacted]I've checked your order and see you've purchased this order with one of our third party sellers :Marcus Uniforms, on our website. Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Generally, the sellers may determine their own options for returns that are not due to their error. The seller may choose to refund only the cost of the merchandise. Few sellers may not be able to issue refund for the return shipping charges. To learn more about the seller's return options, click the "seller profile" link from the Return items page.In this case, as the seller wasn't able to reimburse you for your return shipping costs, I've issued refund for the return shipping charges on another order as an exception.As we are unable to take any actions on marketplace orders, I've issued the refund on another order. I apologize for any inconvenience.Rest assured, I've requested additional refund of $10.38 to your Credit Card on order#[redacted] as it was placed using same payment card. You'll see the refund on your payment card statement in the next 3-5 business days. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again. Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding your Prime Membership refund and a gift card of $50. I see that you currently have $50.00 amount of gift card funds. A refund was issued to your Payment card on Wednesday, August 3, 2016 for $100.54.I request you to please contact your bank about this issue.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for your patience.I've checked with our appropriate team and confirmed that the access to your account...

has been reinstated. Our account specialists team has sent you a confirmation email on April 12. Please check the email notification for more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com  ========================================

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience you had with your orders. The e-mail address you contacted us with isn't...

associated with an account and thus we couldn't find any orders. We can only be able to verify the order or account information when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail address. If you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about problem you had with the item " Fire Tablet, 7" Display, Wi-Fi, 16 GB - Includes...

Special Offers, Blue  ".Upon checking, I can confirm that unfortunately, we aren't able to ship the item to you right away because we're waiting for more inventory.If you'd prefer to cancel the replacement order and we can process full refund, visit the below link to cancel the order: https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've experienced with the unauthorized activity on your account.I've reached out to our...

internal team for an investigation about your order#[redacted] for $50 PlayStation Store Gift Card - PS3/ PS4/ PS Vita [Digital Code] and have received an update that the order had been placed with trusted attributes.In this case, I'd request you to check with authorized users of your credit card.I realize your experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance. Regards,DianaAmazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. Thanks for taking time to provide feedback about Amazon Unbox. I've forwarded your comments to the Amazon Video team.As mentioned earlier, we continually improve our service, it occasionally means we can no longer support applications on certain devices.To compensate for the inconvenience, I've issued a $30 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]You can still watch all of your purchased movies and TV episodes on your PC through your web browser (https://www.amazon.com/video/library), as well as on hundreds of compatible devices, including connected TVs, Fire TV, Roku, Xbox and PlayStation, and mobile devices like Fire tablets, Android phones, iPhone and iPad.For more information about ways to watch, go to:https://www.amazon.com/watchnowI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: Again, this person does not listen.  If I had kept the emails that I received we wouldn't have a problem.  As it is Amazon sends me over 8 emails a day.  I am not going to keep any of them.  This has become a farce---I'm basically being accused of being a liar, and not a loyal customer for $5?  Its a bit ridiculous as in this month alone I've spent hundreds at amazon.  Its good to see the level a customer care these people actually provide...zero.  
Sincerely,[redacted]