Amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about problem you had with the item " Fire Tablet, 7" Display, Wi-Fi, 16 GB - Includes...

Special Offers, Blue  ".Upon checking, I can confirm that unfortunately, we aren't able to ship the item to you right away because we're waiting for more inventory.If you'd prefer to cancel the replacement order and we can process full refund, visit the below link to cancel the order: https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding your Trade-in items that you've submitted.In order to help you with status...

of your item, I've personally reached out to our Tradein team to look into it.As soon as I receive more information I will get back to you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the item "Pleatco PCC105-PAK4 Replacement Cartridge for Pentair Clean...

and Clear Plus 420". I understand that you're upset.In this case, I've checked your account and I would request you to place a new order for the same item through our fastest shipping method and as an exception we'll will honor the same price when you earlier ordered this item and also waive off the shipping charges. Please click on the link below to place the order:https://www.amazon.com/gp/product/B002866G4S/ref=ox_sc_act_title_1?ie=UTF8...⇄ feel free to contact us directly by replying to [email protected] once the order is placed and I'll assist you further.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole. Best regardsFazeelAmazon.comhttp://www.amazon.com

Hello,As we stated already in the previous communication , the seller who fulfilled this order indicates no return has been received. The shipment information provided for this return does not prove that the items were delivered to the seller. 
The shipment may have been lost in transit. Please pursue a lost package claim with  USPS for this shipment.
To be eligible for coverage, the buyer has until 90 days from the maximum estimated delivery date to file a claim.Please understand we cannot hold the seller responsible for a reimbursement without sufficient return confirmation.
In summary, we are unable to confirm that your return has been delivered to the seller, your claim has been denied.
Sincerely,

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you're concerned about the decision to close your account.While we realize issues with shipping and...

delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.We have closed this account because you have consistently asked us to issue replacements for a large number of your orders. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. The decision to close your account is a final one, and we aren’t able to consider further requests to reinstate it or issue anymore refunds.You can review our Conditions of Use here:[redacted]Regarding Gift card amount: We will be happy to send you a refund check for $1,437.73. We ask you provide us with the physical address so that we can mail you the check.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #[redacted] and...

the seller couldn't assist. I understand that these items aren't working and you would prefer a refund for the same.I see that it was placed with  Supreme Hardware , a seller on our website. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.Because the order was placed more than 90 days ago on July 10, 2015, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.For more information about our A-to-z Guarantee, please go to our Help pages:http://www.amazon.com/help/a-to-z-guaranteeWe appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges on your account on order#[redacted].When you...

place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations.Even though you placed a single order, your purchase may be split into multiple shipments. Since we charge for items when they're shipped, you may see separate charges if the order is split into multiple shipments. The total amount charged should add up to the amount displayed when you placed your order.You can view your payment details in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent order. I agree that missing the Guaranteed...

Delivery Date is unacceptable.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.With that said, I've forwarded your feedback to our shipping department.To help make up for this inconvenience, I've issued a full refund for this order in the amount of $33.28. This refund will appear as a credit to your payment method within 3-5 business days. We'll send you an e-mail when the refund is complete.I've reached out to our transportation team so they can work with carrier to avoid such issues in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh Boddu from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your frustration with this situation, particularly given the time you've invested and...

the promises made which weren't kept.I understand that the seller has not issued a refund on the order. Upon research, I see that the order was placed with Boston Industrial , a seller on our website. In this case, only seller will be able to initiate a refund from their end. To help you with this, I've sent your inquiry about your order to the seller. You'll receive a copy of this e-mail.As the order which you have provided was linked to other account, I would request you to login to the original email address to which the order is linked, so that you can check the status of the seller communication.  You can also view communications with sellers from the below link.https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give sellers two business days to respond. When they reply, respond directly to their e-mail.If they aren't able to help, click on the link to learn more:http://www.amazon.com/help/a-to-z-guaranteeI've forwarded the details you sent us to our Investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation.Each of the sellers on our website is monitored for performance and adherence to specific guidelines. You can report this seller for committing a violation at this link:http://www.amazon.com/gp/help/reports/contact-usIn your report, be sure to include as much information as possible to help us resolve your claim.Please be assured that we are always here to help you with this. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this information helps. We look forward to see you again soon.Regards,Mahesh BodduAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Terms being as follows:
I will pay for any months I had an account other then the free trial months (at a rate of $9.99)
I will not be charged the cancellation fee or will be credited back the cancellation fee.
Sincerely, [redacted]

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your recent order arrived.Please know that, most Amazon.com orders...

are shipped in corrugated containers with air-filled packing pillows as needed for protection. We've also developed a software program that determines the "right-sized" packaging for any given item, based on that item's dimensions and weight.We make every attempt to make sure your order is packaged securely and efficiently. I'm sorry to hear we missed the mark for your orders.I've reached out to the Packaging and Shipping team so that they can review the packaging used and investigate this situation appropriately to avoid such issues with your future orders.I've checked your order and see the item was ordered from Amazing Nutrition, a seller on our website. Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Instead, I've requested a full refund of $32.97 for the item. This refund will appear in the next 3-5 business days as a credit on the original payment method used for the order. There's no need to return the item.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]If you still want the item place a new order again which is fulfilled by Amazon with One day shipping and reply to this email with the new order number, so that we will waive/refund you the full amount of shipping charges.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated. It's been shared with our Transportation as I know they'll want to see how this matter impacted you personally.We appreciate your patience and understanding. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: here is the complete copy of message, I would like a total refund of what was promised to me: 
 
Your Account
Amazon.com
Message From Customer Service
Hello,I'm sorry to know that you are having an issue with your orders. I completely understand your disappointment. That's definitely not what we want our customers to experience.We pride ourselves in ensuring that all of our customers receive timely, efficient service and a stress-free shopping experience. Your patronage is greatly appreciated. We were unable to provide you with this level of service for your very important order, and for this, I am truly sorry.To make things right for you, I've requested a full refund in the amount of $127.99, $571.57, $122.74, $116.92 , which will complete within 3-5 business days and appear as a credit on your next statement.You can view your refund status on the Order Summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]https:...⇄ /> https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]If you still want the items, please place a new order with One day shipping and let us know and we will issue a shipping refund to you. Please make sure that item is sold or fulfilled by amazon.Please visit the following link to provide the information we requested:http://www.amazon.com/rsvp-mi?c=ruurutxa3633014603&q=o2rWe're working hard to provide a stress-free and convenient shopping experience at Amazon.com. I'm very sorry for the inconvenience you experienced in this case.Your understanding and patience is highly appreciated.I hope this solution helps. We look forward to your next visit.If you still want the item, please place a new order with One day shipping and let us know and we will issue a shipping refund to you. Please make sure that item is sold or fulfilled by amazon.Please visit the following link to provide the information we requested:http://www.amazon.com/rsvp-mi?c=ruurutxa3633014603&q=o2rI can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard. Please accept my sincere apologies for this.We're working hard to provide a stress-free and convenient shopping experience at Amazon.com. I'm very sorry for the inconvenience you experienced in this case.Your understanding and patience is highly appreciated.I hope this solution helps. We look forward to your next visit.
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,Shalu C
Did I solve your problem?Yes No
Sincerely,[redacted]

Hello [redacted] ,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused for the charge regarding your order #[redacted]I've checked your...

account and see that we've authorized your payment method in the amount of $17.90. Please understand, this is not an actual charge but just an authorization.Further as the order is in still shipping process, you'll be charged for the order once it gets shipped for the delivery.Meanwhile, as you've mentioned that your invoice shows as $10.44, we've contacted our concerned team to receive further information in this regard.As I need to look into the problem with the appropriate team, it'll take a bit more time than usual.I just wanted to let you know I'll write back in 2-3 business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C,Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.On reviewing your Order ID: [redacted], I confirm you are not been charged for this order. On...

October 19, 2017 your card been authorized for this order but your card was not  charged,  When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Unfortunately we couldn't charge your card after the order is shipped due to a technical glitch. The amount which is there on your bank statement is not actual charge for the order it is an authorization.As a result, we'll be charging you $64.99 for the shipment. You can see your order details on Amazon.com here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience you had with your orders. The e-mail address you contacted us with isn't...

associated with an account and thus we couldn't find any orders. We can only be able to verify the order or account information when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail address. If you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavilatha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment with our service here. This isn't what we want for you and I hope...

you'll consider it an exception to our usual excellent service. I've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback in hope of avoiding this type of issues in the future. We hope you'll consider this a "one-off" and something that's not typical of our customer service team.      As promised, please place new order for one quantity of Asus RT-AC88U router which is Ship from and sold by Amazon.com and let us know the order number we will honor the item price of $200. We couldn't any action on orders placed with third party seller.Here is the link for the router:http://www.amazon.com/ASUS-Tri-Band-Gigabit-Router-RT-AC88U/dp/[redacted]...⇄ we are unable to offer any further compensation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because it is inaccurate.  
In Amazon's response they said that "after replying to that email [referencing the one I received on November 14] to get your account unlocked for purchases again, you purchased another Gift Card...".  I did not reply to the email to get my account unlocked. I replied to the email asking for help and stated that I was confused by the email communication I had received (see attached).  I specifically asked for a SECOND time if the 3rd party request to use an Amazon card was valid and instead of replying directly to my email, the Amazon team unlocked my account.  I interpreted them unlocking my account as their approval that this action was okay and they had made a mistake in blocking the gift card request.  
Additionally, in Amazon's response to my complaint, they admit they made a mistake in their communication with me - specifically stating they will provide "training and feedback in hope of avoiding this type of issues in the future".
Had Amazon taken the time to read my email and respond correctly I would have never made that purchase.  Unfortunately they did not.  They read my first email and responded stating the purchase was okay.  After reading my 2nd email, they responded by unlocking my account and telling me to proceed with my purchase.  And even though Amazon admits they made a mistake in their communication with me, they're now trying to hide behind fine print.  
It's ridiculous and lacks integrity.
Amazon needs to do the right thing, own up to their mistake and issue me a refund as previously requested.
Sincerely,[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you had with your account. I've reviewed your account and confirmed its been reinstated and currently active.Please know the measures we took to secure your account was to protect you, and I regret it only resulted in frustration. This should've been resolved much sooner for you, and I can assure you I've forwarded these details to the appropriate teams within Amazon for review.I've checked your previous correspondence with our customer service team and it's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.In this case, I've applied a $20.00 promotional discount directly to your account which you can use to place the order.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim code. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your order. If the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051We appreciate that you took the time to reach out to us to bring this to our attention so that we have the opportunity to correct the problem.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futureRegards,Purna Chander N.Amazon.comhttp://www.amazon.com

I would like this issue to be solved before the Rental Books are due to avoid paying full price of textbooks.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for your patience.I've checked with our appropriate team and confirmed that the access to your account...

has been reinstated. Our account specialists team has sent you a confirmation email on April 12. Please check the email notification for more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com  ========================================