Amazon.com

Hello [redacted],
I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear that you are scammed by a seller on amazon.com. This is really not what we want you to...

expect.
I've checked and see that you have placed an order# [redacted] for the gift card of $406 on amazon.com on November 25, 2016 and I see that the whole gift card balance was claimed in your account and used by you. I can confirm that this is not a scam.
Here are the transactions done on the following orders using your gift card balance.
1.Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
2. Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
3. Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
4. Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
5. Order# [redacted]
You can also view the order details in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
You can view all these orders in your amazon account and I'm sorry that we cannot be able to make any reimbursements for you as these are legitimate transactions done on your account.
You can view your balance and usage history in Your Account here:
https://www.amazon.com/gp/css/gc/balance/
Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.
To learn more about using your gift card, visit our Help pages:
http://www.amazon.com/help/gc
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and your recent order and want to apologize for this very unsatisfactory...

experience.When you place a high dollar order and haven't ordered similarly-priced items previously, your order will go through a manual review process for your protection.This might also be one of the reason unable to process your order because the bil[redacted]g details provided with your payment method do not completely match the information on file with the card issuer. Please keep in mind that if you have recently moved, you may need to update this information with the card issuer. Do note that you will be unable to access your Amazon.com account as it has been placed on hold until we can verify the correct bil[redacted]g details. I've looked into this and it appears that the review of your account has been completed and the hold has been removed.Note that when an account is placed on hold, our customer service representatives don't have an option to view the account activity, this is the reason our agents asked to verify some information like order number (if applicable), bil[redacted]g address and phone number your bank has on file for you, the contact phone number of your bank, and others details so that they can pass on the information to the account specialist team for further investigations.For your security, we canceled the following order when we could not confirm your information:-- Order Number: [redacted]-- Items in Order:  ASUS ROG Poseidon GeForce GTX 1080 TI 11GB Platinum Edition DP HDMI DVI Gaming Graphics Card ([redacted])We are sorry for any inconvenience this has caused. If you would like to receive the items in this order, please feel free to place a new order. I hope you'll understand that we are unable to offer the compensation you've requested in relation to this matter.We appreciate your patience with our security measures and hope to see you again soon.Regards,Raghavender S.Amazon.com

Hello [redacted],I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've experienced with the unauthorized activity on your account.I've reached out to our...

internal team for an investigation about your order#[redacted] for $50 PlayStation Store Gift Card - PS3/ PS4/ PS Vita [Digital Code] and have received an update that the order had been placed with trusted attributes.In this case, I'd request you to check with authorized users of your credit card.I realize your experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance. Regards,DianaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your watches were accidentally returned by your caretaker.As mentioned earlier, it is not possible to return the watches that are already returned. I checked both the watch orders and see that our return fulfillment centers already processed the return and a refund is processed accordingly.I searched your account for the chats that were ended without providing any resolution. I've sent notice to the coaching staff to research what happened and coach on better handling.While I realize it can't fully make up for what happened, I've provided your account a $30 Promotional Certificate as a gesture of goodwill and a small token of our apology for your experience.  The promotional certificate won't show up Your Account but will always display at checkout when you purchase an eligible item shipped and sold by Amazon. For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Again, I'm very sorry for the poor experience you had. We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.  I hope you have a nice weekend and thank you for shopping at Amazon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding caused to you regarding the Prime Auto charge on your daughter's account.In...

order to make sure there is no lapse in receiving the Prime benefits, our system renew the Prime membership for a account automatically.However, we do send an email notification regarding the renewal of the membership before a month from the date of renewal.I've verified the account in concern and can see that the renewal notification email was sent on January 2, 2017 9:53 PM (PST).For account security, we cannot provide more information about an account to other account. If you have further questions regarding this or anything else, please do contact us from the account where the Prime membership was subscribed so that we will verify and assist accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Purna Chander from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent order. It's disappointing to hear our customer...

service team wasn't able to resolve your concern. We expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may face. Although it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasant. I regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.Regarding the Order, I'd love to help, however, I wasn't able to find the order you asked about using the e-mail address on your message.I definitely want to address your concern. If you can provide me with the order number.[redacted], please feel free to reply to my e-mail. As soon as I receive your reply with the associated order number, I will do everything in my power to fully investigate this unique situation. Thank you for your patience. I look forward to serving you soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I will wait for your company to review the orders and credit my account for what is owed to me. Thank you! Sincerely, [redacted]

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. Thanks for taking time to provide feedback about Amazon Unbox. I've forwarded your comments to the Amazon Video team.As mentioned earlier, we continually improve our service, it occasionally means we can no longer support applications on certain devices.To compensate for the inconvenience, I've issued a $30 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]You can still watch all of your purchased movies and TV episodes on your PC through your web browser (https://www.amazon.com/video/library), as well as on hundreds of compatible devices, including connected TVs, Fire TV, Roku, Xbox and PlayStation, and mobile devices like Fire tablets, Android phones, iPhone and iPad.For more information about ways to watch, go to:https://www.amazon.com/watchnowI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:The amazon customer service rep told me to fill out the ebt form to qualify for the discount. At no time did the rep tell me that it would charge me again for the same service. This amount needs to be refunded and ALL future payments need to be the ebt discount rate of 5.99. I also must be notified 3 days prior to the payment and it must only come off the card I specify, not any card on file that you choose, like happened this time. You stated the date for the trial ending was Jan 13, however not only did I check my account prior to that and it clearly state Feb 13, I did not receive the 3 days notice before payment was to be taken. I also was not charged until Jan 22, not the 13 and not on the specified card for this charge, on a different one that I used once. No honest business would allow a customers account to be charged twice for the same service. If I already had a prime membership on my account, it should not have charged me again for it just because I filled out the EBT form for future membership charges. It should have stated that ebt rate would start on Feb 13, if that is in fact my due date. As I stated in my email to customer service that was never responded to or acknowledged, this screams scam and I will be filing a complaint with the States attorney generals office for further investigation regarding business practices, since Amazon clearly does not wish to take responsibility for their mistakes.   I also need in writing confirming that I only have one Prime membership on my account. The EBT discount membership and that I will not bet charged twice next month as well. At this point if the second charge of 6.45 is refunded and my account corrected to have only one prime membership with the ebt discount rate of 5.99 to be charged on Feb 13, with 3 day prior notice to the card I specify on my membership account. I will accept that as a resolution.  
Sincerely,
[redacted]

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out to us with your concern over Prime Two-Day Shipping and other recent order...

issues. As an Amazon.com shopper myself, I completely understand the frustration caused by order issues and missed delivery times. I truly apologize for your experience. However, we really value your input and are always happy to hear our customers' thoughts on how we can improve the services we offer.I want to assure you the information you received from our customer service regarding Prime Two-Day Shipping is correct. As mentioned, If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.While your order confirmation email on August 3 states "Delivery date pending. We'll email you as soon as we have a delivery date.", an email on August 6 for 5x LogHog Burlap Table Runner provided a delivery expectation August 10 and the remaining 3x LogHog Burlap Table Runner on August 11. I understand the estimated delivery on the item's detail page provided another date range prior to purchase, but these estimates may not be specific to the address or shipping speed you intend to use. For that reason, to get an accurate expected delivery date for a potential order, place the item in your Shopping Cart and proceed through checkout to the order summary page. This page will display our most current estimated delivery dates, based on the shipping address you provide and the availability of items in our fulfillment centers.While 2-day shipping will have the item arrive within 2 business days of its shipment, it doesn't include the time between when your order is placed and when the carrier receives the item. If it's available, we'll display the most up to date estimated delivery on the final screen of the order form at checkout, and on the order summary located in Your Account (http://www.amazon.com/your-account) so you know when to expect your package. If it's not initially available, we'll send email confirmation and update your order information as soon as we're able. You can contact us any time if your shipment arrives later than the date listed in your account. You can find more information here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201910120Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a valued customer of Amazon, and I hope you'll give us another chance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience the refund of your returned items has caused.I've checked and see that the refund...

has now been adjusted on August 31, 2017 by our customer service department.I see that the total refund is now $1260.71.[redacted], I've forwarded the feedback your have shared to the appropriate team for future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: The bank did not receive the refund. There is no transaction confirmation number in the bank's record.
Sincerely,
[redacted]

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your account.We have restored your...

access to this account. You can now sign in and place orders.We appreciate your understanding.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

I received the same message in an email. I'm not sure if this means Amazon is going to reach back out to me or what the next step is.
 
I still have not received any of my items that I ordered a week ago. So my issue has still not been resolved.

Complaint: [redacted]
I am rejecting this response because:  I don't necessarily reject the response, but the response requests additional information, which I am providing.  I have contacted Amazon about this issue multiple times via phone and their online contact form.  A few examples of orders left blocking my doorway:Order# [redacted], Delivered 8-29-17Order # [redacted], Delivered 10-23-17Order # [redacted], Delivered 10-30-17Order # [redacted], Delivered 11-18-17Order # [redacted], Delivered 12-14-17Order # [redacted], Delivered 12-17-17.  Also, this package states that it was “handed directly to a resident”, which is not true.   Nobody was home when it was delivered, my wife and I were gone from 8:45 this morning to 2:15 this afternoon, the package was in front of my door when we returned to our house and shows to have been delivered at 11:35 this morning.Order# [redacted], placed Dec. 4 w/ next day guaranteed delivery, cancelled order on Dec. 11 due to not knowing when it might arrive and needing to reorder items so that they could be given to the people who needed them.I have included a few pictures of packages blocking my doorway along with information relative to the package that falsely stated that it was given to a resident.
Sincerely,
[redacted]

Hello [redacted],I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the charge that was made on your account for the Prime club annually.On checking the information...

you've provided, I found that you selected for a US Prime club one month free trial on Friday, November 18, 2016 which expired on Sunday, December 18, 2016. As a default, once the Trial membership of Amazon Prime ends it auto renews to a paid annual subscription this was the reason you card got charged automatically.As per your request I tried cancelling you membership. However on checking I found that your Prime membership isn't eligible for a refund because you or a registered guest used the membership benefits.But I've turned off the automatic renewal of your membership so the subscription won't renew on the expiration date. You and any guests you invite to your membership can take advantage of the Prime shipping benefits until your membership expires on December 18, 2018.You can review the Amazon Prime Terms & Conditions here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=13819201 I hope this information helps. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It still amazes me however that customers like myself have to go through stuff like this, only getting anyone to help after we are "loud" enough between Revdex.com and FB.Sincerely, [redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you were charged a restocking fee for your recent iPhone return. Any time an item is returned outside...

the 30-day returns period, our Returns Center automatically deducts a restocking fee from the refund.I've made a one time exception in your case and I'll gladly request an additional refund to ensure you receive a full refund.I've requested an additional refund of $115.80 to reimburse you for the amount that was deducted from your original refund. This amount brings the total refund for your return to $582.99.Once processed, you'll be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I hope this solution works for you. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding your Prime Membership refund and a gift card of $50. I see that you currently have $50.00 amount of gift card funds. A refund was issued to your Payment card on Wednesday, August 3, 2016 for $100.54.I request you to please contact your bank about this issue.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: my complaint was about the person that hung up on me and those that did not speak English, not about the refund. The refund was my reason for calling, and was resolved when I called back a second time and spoke to Shaneese. 
Sincerely,
[redacted]