Amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding your Trade-in items that you've submitted.In order to help you with status...

of your item, I've personally reached out to our Tradein team to look into it.As soon as I receive more information I will get back to you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,As we stated already in the previous communication , the seller who fulfilled this order indicates no return has been received. The shipment information provided for this return does not prove that the items were delivered to the seller. 
The shipment may have been lost in transit. Please pursue a lost package claim with  USPS for this shipment.
To be eligible for coverage, the buyer has until 90 days from the maximum estimated delivery date to file a claim.Please understand we cannot hold the seller responsible for a reimbursement without sufficient return confirmation.
In summary, we are unable to confirm that your return has been delivered to the seller, your claim has been denied.
Sincerely,

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you had with your account. I've reviewed your account and confirmed its been reinstated and currently active.Please know the measures we took to secure your account was to protect you, and I regret it only resulted in frustration. This should've been resolved much sooner for you, and I can assure you I've forwarded these details to the appropriate teams within Amazon for review.I've checked your previous correspondence with our customer service team and it's disappointing to hear our customer service team wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.In this case, I've applied a $20.00 promotional discount directly to your account which you can use to place the order.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim code. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your order. If the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051We appreciate that you took the time to reach out to us to bring this to our attention so that we have the opportunity to correct the problem.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futureRegards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the charge that was made on your account for the Prime club annually.On checking the information...

you've provided, I found that you selected for a US Prime club one month free trial on Friday, November 18, 2016 which expired on Sunday, December 18, 2016. As a default, once the Trial membership of Amazon Prime ends it auto renews to a paid annual subscription this was the reason you card got charged automatically.As per your request I tried cancelling you membership. However on checking I found that your Prime membership isn't eligible for a refund because you or a registered guest used the membership benefits.But I've turned off the automatic renewal of your membership so the subscription won't renew on the expiration date. You and any guests you invite to your membership can take advantage of the Prime shipping benefits until your membership expires on December 18, 2018.You can review the Amazon Prime Terms & Conditions here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=13819201 I hope this information helps. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you were charged a restocking fee for your recent iPhone return. Any time an item is returned outside...

the 30-day returns period, our Returns Center automatically deducts a restocking fee from the refund.I've made a one time exception in your case and I'll gladly request an additional refund to ensure you receive a full refund.I've requested an additional refund of $115.80 to reimburse you for the amount that was deducted from your original refund. This amount brings the total refund for your return to $582.99.Once processed, you'll be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I hope this solution works for you. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you're concerned about the decision to close your account.While we realize issues with shipping and...

delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.We have closed this account because you have consistently asked us to issue replacements for a large number of your orders. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. The decision to close your account is a final one, and we aren’t able to consider further requests to reinstate it or issue anymore refunds.You can review our Conditions of Use here:[redacted]Regarding Gift card amount: We will be happy to send you a refund check for $1,437.73. We ask you provide us with the physical address so that we can mail you the check.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because it is inaccurate.  
In Amazon's response they said that "after replying to that email [referencing the one I received on November 14] to get your account unlocked for purchases again, you purchased another Gift Card...".  I did not reply to the email to get my account unlocked. I replied to the email asking for help and stated that I was confused by the email communication I had received (see attached).  I specifically asked for a SECOND time if the 3rd party request to use an Amazon card was valid and instead of replying directly to my email, the Amazon team unlocked my account.  I interpreted them unlocking my account as their approval that this action was okay and they had made a mistake in blocking the gift card request.  
Additionally, in Amazon's response to my complaint, they admit they made a mistake in their communication with me - specifically stating they will provide "training and feedback in hope of avoiding this type of issues in the future".
Had Amazon taken the time to read my email and respond correctly I would have never made that purchase.  Unfortunately they did not.  They read my first email and responded stating the purchase was okay.  After reading my 2nd email, they responded by unlocking my account and telling me to proceed with my purchase.  And even though Amazon admits they made a mistake in their communication with me, they're now trying to hide behind fine print.  
It's ridiculous and lacks integrity.
Amazon needs to do the right thing, own up to their mistake and issue me a refund as previously requested.
Sincerely,[redacted]

I received the same message in an email. I'm not sure if this means Amazon is going to reach back out to me or what the next step is.
 
I still have not received any of my items that I ordered a week ago. So my issue has still not been resolved.

Hello [redacted] ,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with your return and refund process with your...

order. In this case, I'd like to let you know that I need to look into the problem with our appropriate team, and it'll take a bit more time than usual. I just wanted to let you know I'll write back in 3-5 business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding caused to you regarding the Prime Auto charge on your daughter's account.In...

order to make sure there is no lapse in receiving the Prime benefits, our system renew the Prime membership for a account automatically.However, we do send an email notification regarding the renewal of the membership before a month from the date of renewal.I've verified the account in concern and can see that the renewal notification email was sent on January 2, 2017 9:53 PM (PST).For account security, we cannot provide more information about an account to other account. If you have further questions regarding this or anything else, please do contact us from the account where the Prime membership was subscribed so that we will verify and assist accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your account.We have restored your...

access to this account. You can now sign in and place orders.We appreciate your understanding.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your watches were accidentally returned by your caretaker.As mentioned earlier, it is not possible to return the watches that are already returned. I checked both the watch orders and see that our return fulfillment centers already processed the return and a refund is processed accordingly.I searched your account for the chats that were ended without providing any resolution. I've sent notice to the coaching staff to research what happened and coach on better handling.While I realize it can't fully make up for what happened, I've provided your account a $30 Promotional Certificate as a gesture of goodwill and a small token of our apology for your experience.  The promotional certificate won't show up Your Account but will always display at checkout when you purchase an eligible item shipped and sold by Amazon. For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Again, I'm very sorry for the poor experience you had. We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.  I hope you have a nice weekend and thank you for shopping at Amazon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the item "Pleatco PCC105-PAK4 Replacement Cartridge for Pentair Clean...

and Clear Plus 420". I understand that you're upset.In this case, I've checked your account and I would request you to place a new order for the same item through our fastest shipping method and as an exception we'll will honor the same price when you earlier ordered this item and also waive off the shipping charges. Please click on the link below to place the order:https://www.amazon.com/gp/product/B002866G4S/ref=ox_sc_act_title_1?ie=UTF8...⇄ feel free to contact us directly by replying to [email protected] once the order is placed and I'll assist you further.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole. Best regardsFazeelAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:  I don't necessarily reject the response, but the response requests additional information, which I am providing.  I have contacted Amazon about this issue multiple times via phone and their online contact form.  A few examples of orders left blocking my doorway:Order# [redacted], Delivered 8-29-17Order # [redacted], Delivered 10-23-17Order # [redacted], Delivered 10-30-17Order # [redacted], Delivered 11-18-17Order # [redacted], Delivered 12-14-17Order # [redacted], Delivered 12-17-17.  Also, this package states that it was “handed directly to a resident”, which is not true.   Nobody was home when it was delivered, my wife and I were gone from 8:45 this morning to 2:15 this afternoon, the package was in front of my door when we returned to our house and shows to have been delivered at 11:35 this morning.Order# [redacted], placed Dec. 4 w/ next day guaranteed delivery, cancelled order on Dec. 11 due to not knowing when it might arrive and needing to reorder items so that they could be given to the people who needed them.I have included a few pictures of packages blocking my doorway along with information relative to the package that falsely stated that it was given to a resident.
Sincerely,
[redacted]

Hello [redacted],I'm Purna Chander from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent order. It's disappointing to hear our customer...

service team wasn't able to resolve your concern. We expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may face. Although it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasant. I regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.Regarding the Order, I'd love to help, however, I wasn't able to find the order you asked about using the e-mail address on your message.I definitely want to address your concern. If you can provide me with the order number.[redacted], please feel free to reply to my e-mail. As soon as I receive your reply with the associated order number, I will do everything in my power to fully investigate this unique situation. Thank you for your patience. I look forward to serving you soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent order. I agree that missing the Guaranteed...

Delivery Date is unacceptable.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.With that said, I've forwarded your feedback to our shipping department.To help make up for this inconvenience, I've issued a full refund for this order in the amount of $33.28. This refund will appear as a credit to your payment method within 3-5 business days. We'll send you an e-mail when the refund is complete.I've reached out to our transportation team so they can work with carrier to avoid such issues in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience the refund of your returned items has caused.I've checked and see that the refund...

has now been adjusted on August 31, 2017 by our customer service department.I see that the total refund is now $1260.71.[redacted], I've forwarded the feedback your have shared to the appropriate team for future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received the item - which is not what I had ordered. I got a lounge chair which isn't a futon. I'm returning the item today- and will not continue with the dispute because I will
no longer order from amazon. 
Sincerely, [redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #[redacted] and...

the seller couldn't assist. I understand that these items aren't working and you would prefer a refund for the same.I see that it was placed with  Supreme Hardware , a seller on our website. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.Because the order was placed more than 90 days ago on July 10, 2015, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.For more information about our A-to-z Guarantee, please go to our Help pages:http://www.amazon.com/help/a-to-z-guaranteeWe appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com