Amazon.com

Complaint: [redacted]I am rejecting this response because:Amazon has never moved an inch.  They have not answered or resolved a single one of my concerns and, in this latest message, say they will no longer even consider my concerns because they're understaffed.Sincerely,[redacted]

Hello,I have reviewed the buyer’s claim and the information they have provided for order [redacted].Although we understand their position, buyer did not contact the seller to report the issue within 30 days of receipt, or return the item within 45 days of receipt.If the item is defective or...

damaged, it may be under warranty with the manufacturer. The manufacturer may be willing to repair or replace defective products if buyer contacts them.Sincerely,

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm not sure I have the appropriate words to express how sorry I am for this experience.I've escalated your...

feedback regarding the BIGTHANKS promotion to our Marketing and Promotions Team for their consideration during future events.As an apology for the trouble, we would like to apply a $10 Promotional credit to your husband's account where the order was placed. In this case, I would request you to reply to this email using your husband's email address and we will proceed with the same.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Nevertheless, Amazon Inc dennied my A-Z guarantee claim despite I had fulfilled every condition they asked and I was lucky the seller finally recognized they made a mistake. AMAZON is the worst regarding customer attemption.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I have NEVER had another account with them!!! They put my refund for the stolen merchandise on an Amazon gift card which I no longer have access to because they closed my account. Furthermore, yesterday they tried to charge me for the prime membership and they had already closed my account. They are thieves!!!! Their attorney jargon is not understandable to anyone other than an attorney. However, it doesn't even apply to me because I was a rather NEW customer. This is just an excuse.  I can send a copy of the police report to you at the Revdex.com. I'm truly disappointed in Amazon for their treatment toward me when I was a victim of theft!!!  If I can't reach an agreement through you, I will seek an attorney. This is truly UNFAIR.  How can they even have an A- rating?  I respectfully request that my complaint be left open for everyone to read. People need to know what they're getting involved with when they deal with Amazon!!!!
Sincerely,
[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you have already reported the unknown charges with the bank.I appreciate your correct step taken. We have already closed the account of the one who has placed the orders. Unfortunately, we do not have an option to directly refund the fraudulent charges until unless bank contacts us through their investigation process. Since you have disputed the charges with the bank, they should contact us while investigating and we will be glad to assist and co-operate with them.[redacted], I’m sorry for any disappointment caused and appreciate your understanding. While we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you aren't able to find your "Stellarium Mobile Sky Map " . I understand you'd like to the app to be...

sent again or be refunded.If an app isn't immediately available in your Apps library, you may need to sync your latest purchases to your device.First make sure your device is connected to a Wi-Fi or wireless network, then follow these steps:1. From your Home screen, tap the "Settings" (gear) icon.2. Tap "Sync."3. Return Home, tap "Apps" and then open the "Cloud" tab. 4. Tap the app to begin downloading it to your device.If in case this doesn't help you find the app, please write us back to let us know, we will issue a refund.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Mahesh.vAmazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand that you have forgot your old email address and would like your kindle...

content to be accessed with your new email.To help resolve this issue, I've collaborated with our kindle team and would request you to provide me 2-3 business days so that I can get back to you with an update and explanation on this issue. I realize asking you to wait for 2-3 days would be disappointing. However, please understand that I would like to resolve this issue at your satisfaction and appreciate your patience!We look forward seeing you again soon. Regards,Wilmani

Complaint: [redacted]
I am rejecting this response because:The claim that the product  cannot be more quickly obtained appears to be false.  Here is the response I received from [redacted] of this product, Maxxhaul, on June 6:     From:     [redacted]@maxxhaul.com    Date:     June 6, 2017 11:54:25 AM PDT    Subject:     RE: [redacted] - [FWD: New message via your website, from [redacted]]    To:     [redacted] <[redacted]@shaw.ca>    Cc:     [redacted]@maxxhaul.comHello [redacted],We recently just shipped some out yesterday and a few are getting picked up today to be delivered to Canada. It should take about a week or two to get delivered. If yo have any more questions or concerns, please get in contact with us again and we will assist you. Thank you!Best,Team MaxxHaulSo, the product is available and therefore I see no reason for delay other than that Amazon.com is trying to leverage higher prices from customers by making them wait inordinately long times to get a product if they want their advertised lower price.  Moreover, as I pointed out, the first ad page on the website, listing this product for over $1,000, says it usually ships within 4 to 5 days, NOT several months.  Customers then see below the first listed price that the product is available for a much lower price.  If you click on that, you can see the price options but NO mention of lengthy shipping delays.  It is only during the checkout procedure, after you've provided shipping and billing information, that this catch is revealed and might well be missed.  Note that Amazon first claimed the product is back ordered.  The email from the distributor proves this is not the case.  Therefore, I conclude that Amazon.com could supply the product but are not doing so and are being deceptive about it.  I appreciate their improved shipping offer and expect them to follow through regardless.  However, I stand by the fact that the product is available and that they have not given a reasonable explanation for why they cannot obtain and ship it forthwith.  On the other hand, if any of the units shipped to Canada, as described by Maxxhaul in the email above include one being supplied to me, then the problem is solved.  However, Amazon's response seems to indicate that this is not the case.
Sincerely,
[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding prime charge on your account.I've checked and can confirm that we've...

processed refund for the charges. Refunds typically process within 3-5 business days and appear as a credit on your statement.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.If you're still not seeing your refund after 5 business days, please contact your issuing bank for refund confirmation.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:Finally, this is all I ever asked for in the first place! Amazon must really have money to burn, tying up 4 different customer representatives over the course of two weeks regarding a paltry $65, not to mention all of the Revdex.com's time and mine which was wasted pursuing this simple matter.I'm not a happy camper regarding the enormous effort on my part that it took to resolve this, but I accept the resolution. As a result, I was able to successfully order the item today at the original price offered to me.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, 
[redacted]

Hello [redacted],I'm  from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you are upset.[redacted], Thank you for...

telling us about the unauthorized activity in your account. We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing"). To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Out team is investigating the situation, and once the investigation is complete, you will receive an email with details about refunds.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted]I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Order ID: [redacted]. I understand you're upset.In this...

case, I've checked the order details and see that as the item was not delivered on time, we've replaced the item with Order ID: [redacted]. On further checking, I see that the replaced order has been successfully to you on September 17, 2016 via, [redacted]. Rest assured that you're not charged for the replaced order.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I really appreciate what Amazon has done to resolve this issue. In addition, I still want to point out that the item still lies in the leasing office of my original address and Amazon should be able to pick it up. Leasing office can call me to confirm if needed.

Hello,I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.As promised, I've sent a followup email to
you on July 11, 2017. However, I'm reiterating it here just in case if
you have missed my followup email.I've checked and confirmed
from our Digital team that this device has a 90-day Limited Warranty and
service. More information can be found on:https://www.amazon.com/dp/B018Y227MY under Technical Details>Warranty and Service.Further,
I see that there is no extended warranty purchased. If you have
purchased the extended warranty outside amazon, you may contact the
provider.However, I did see that you have contacted our customer
support team after my followup email and they have offered a fire
tablet at reduced price as an exception. If you are interested, you may select that option. But we can't offer a full refund or a free replacement.I
realize you're upset, and I regret we've been unable to address your
concerns to your satisfaction. However, we'll not be able to offer any
additional insight or action on these matters, and any further inquiries
on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience with the...

order.I've checked and I see that these items were charged even though you've returned them.Christmas Pajama Sets | Women Men Boys Girls and Infant SizesLazyOne Christmas Pajama Sets | Women Men Boys Girls and Infant SizesTo make things right, we've issued refund for these items on February 12, 2018 to your original payment method. Refunds usually will be processed in 3-5 business days.Regarding the other two sets that were requested not to return, I see that we've already processed refund of $43.28 on December 20, 2017.You'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=114-5628643-5349856...⇄ a token of apology, I've issued a $10.00 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=201894800Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and wrote an email from my husband's email account that was associated with the Prime membership this morning.
Sincerely,
[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the prime membership charge.As mentioned earlier, for non prime members we do offer our prime membership benefits. You can choose "Yes" if you'd like to have the prime membership. As you've selected "Yes" the order which you've placed after the membership subscription has "Two-day shipping" instead of Standard or Free shipping. Prime members get Two day shipping automatically. You can also change the shipping method at the checkout. You'll also get a confirmation email as soon as you place an order in which it shows Two day shipping with a Prime logo. As you've mentioned in the complaint that your prime membership was canceled one year back, I see that the card details which you've used on the prime membership was added in the month of May 2017 with which you've started your prime membership one year ago. You've placed your recent order with the same card and also you were charged on the same card. The card is active on your account from May 2017 to till date. You've placed two orders on your account, one was in May month in which you had prime membership for the first time. Shipping method on the order was free same day shipping. The other order was placed in the month of January 2018 and the shipping method is free two day shipping. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response. We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul Nayeem from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your concern and see our customer service team was able to address your issue concerning the return...

of the order #[redacted]. I also see that our customer service team has issued the refund of $912.29 on April 28, 2017 to the original payment method used to place the order.We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Again, we appreciate your time in writing to us, and I hope you have a great day. Our customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.--OR--Please feel free to contact us directly by replying to [email protected] if we can be of further assistance on this issue.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:  I find it unacceptable that a company can charge a credit card immediately upon shipment but it takes 2-3 WEEKS to refund money AFTER the returned item has been received.Sincerely,[redacted]