Amazon.com

Complaint: [redacted]
I am rejecting this response because:  This is the same reply that I have been receiving for the...

previous 21 days after my account review was supposed to have been completed.  Three full weeks is plenty of time to complete the review, and investigate why my funds have not been released to me, therefore this same canned response is no longer going to be acceptable when addressing this issue.  I have been fighting this issues for the past 4 months, while doing everything I can to avoid having to get lawyers involved, but my options are becoming very limited at this point.  For Amazon being a multi-billion dollar corporation, it is shocking that they have spent so much time dragging their feet on this issue, and that they do not have an adequate team in place to handle these types of issues in a timely manner.
Sincerely,
[redacted]

Hello from Amazon.com,
I am Manoj K[redacted] writing for Complaint ID of [redacted] for the Order [redacted]. The product for this order was returned to the customer who is the seller on Amazon.com platform and was required to refund the buyer in full. However, as the customer claimed a...

different product on return, not to incur a loss to any of the customers, we have requested a partial refund which was processed and Amazon hasrefund the remaining.
The funds processed by the customer can only be withdrawn if the buyer permits.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and wrote an email from my husband's email account that was associated with the Prime membership this morning.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I really appreciate what Amazon has done to resolve this issue. In addition, I still want to point out that the item still lies in the leasing office of my original address and Amazon should be able to pick it up. Leasing office can call me to confirm if needed.

Hello [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience with the...

order.I've checked and I see that these items were charged even though you've returned them.Christmas Pajama Sets | Women Men Boys Girls and Infant SizesLazyOne Christmas Pajama Sets | Women Men Boys Girls and Infant SizesTo make things right, we've issued refund for these items on February 12, 2018 to your original payment method. Refunds usually will be processed in 3-5 business days.Regarding the other two sets that were requested not to return, I see that we've already processed refund of $43.28 on December 20, 2017.You'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=114-5628643-5349856...⇄ a token of apology, I've issued a $10.00 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=201894800Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello, While we understand the buyer's concerns, we are unable to assist him with this purchase. As previously stated, items purchased from Amazon Marketplace Sellers need to be returned directly to the seller and not to Amazon. If a marketplace order is mistakenly returned to the Amazon returns...

center, we return it to the sender. The buyer should receive order [redacted] back from us within 4-6 weeks.Once the buyer receive the item back, he will need to contact the seller directly to return it. If this will result in a greater delay than the buyer and the seller had anticipated, the buyer need to make contact with the seller immediately to make appropriate arrangements.-- Order Number: [redacted]Although we understand buyer's position, we stand by our decision. We cannot give the buyer more information about this matter, and we may not reply to further emails about this claim.

Complaint: [redacted]I am rejecting this response because:
 
I simply want to Thank the Revdex.com for stepping in on My behalf with Amazon.co,. Based on their response, it supports why I had TWO complaints, one with Customer service and the 2nd with its business practices. While nothing will be done to correct my situation..... I do appreciate and want my issues with Revdex.com recorded so other consumers will be able to make better choices. It is obvious that My order will not affect Amazon, and they make s strong statement that they do NOT care about their customers.
My Complaint with Customer Service
1. I was never notified my order had been canceled - I found out because they reversed charge on my bank statement
2. When emailing Customer Service to try to resolve - EVERYTIME I received the SAME EXACT response. I am not sure if this is a computer generated response or just lazy employees who do not read your email and just copy and paste this same answer. After 5 Exact response, I reached out to Revdex.com. My emails would even start out - PLEASE READ MY CONCERN AND DO NOT SEND ME THE SAME RESPONSE...... but they did
3. After reaching out to Revdex.com, the last paragraph basically says, You will not get your order, if you contact us we will not respond.
 
My complaint with AMAZON Service Practices....
Looking to get the best prices, I have followed many sellers. While Amazon lists "sold by ......" The table I purchased was listed as SOLD BY AMAZON. I am guessing these tables were return items. I say that because there are many tables that the price never changes and then there are some that the price drops 5% daily. I had purchased a table prior and their was a small dent in the leg but for the discounted price I was completely satisfied ..... I just felt it should have been listed as such and not listed as new.
This being said.... after I placed my order and paid for it and noticed it did not arrive...... I would have liked notice from Amazon stating such and some action to fulfil my order. They did promptly refund my money. Looking on their web site I did notice that they had the SAME TABLE in 2 different colors also sold by AMAZON and in the same price structure with price dropping 5% daily. I would have expected AMAZON to check their own inventory to see what they could have offered me in place of the table they  incorrectly listed. I understand that if they get from different vendors prices are different, but the tables I am referring to are ALL listed from AMAZON. When I called they DID offer me the same table at $500 higher price, which to me resembles a bait and switch. So the other 2 tables I see in inventory, ..... maybe  also being used as bait and switch items.
The same day I purchased this table from AMAZON for $95 it was on sale in the same color at YOZO's for $103. I made the wrong choice in vendors, and I hope my situation can prevent someone else from doing the same
Again, I thank you for your prompt and professional guidance in this matter....... that is what I had hoped I would have received from AMAZON
 
Sincerely,[redacted]

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand that you have forgot your old email address and would like your kindle...

content to be accessed with your new email.To help resolve this issue, I've collaborated with our kindle team and would request you to provide me 2-3 business days so that I can get back to you with an update and explanation on this issue. I realize asking you to wait for 2-3 days would be disappointing. However, please understand that I would like to resolve this issue at your satisfaction and appreciate your patience!We look forward seeing you again soon. Regards,Wilmani

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you aren't able to find your "Stellarium Mobile Sky Map " . I understand you'd like to the app to be...

sent again or be refunded.If an app isn't immediately available in your Apps library, you may need to sync your latest purchases to your device.First make sure your device is connected to a Wi-Fi or wireless network, then follow these steps:1. From your Home screen, tap the "Settings" (gear) icon.2. Tap "Sync."3. Return Home, tap "Apps" and then open the "Cloud" tab. 4. Tap the app to begin downloading it to your device.If in case this doesn't help you find the app, please write us back to let us know, we will issue a refund.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Mahesh.vAmazon.comhttp://www.amazon.com

Hello [redacted]I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Order ID: [redacted]. I understand you're upset.In this...

case, I've checked the order details and see that as the item was not delivered on time, we've replaced the item with Order ID: [redacted]. On further checking, I see that the replaced order has been successfully to you on September 17, 2016 via, [redacted]. Rest assured that you're not charged for the replaced order.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint filed and see our customer service team was able to address your issue concerning...

about the $10 promotion.On July 18, 2017, we've added $10 gift card to your account which you were able to apply on the order #[redacted] placed on July 21, 2017.The portion of the order covered by gift card funds is $10--this amount was deducted from your gift card balance when the order was shipped. The remaining $80.32 was charged to your credit card.You can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]To access your gift card balance and usage history, visit Your Account:www.amazon.com/gp/css/gc/balance/We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Again, we appreciate your time in writing to us, and I hope you have a great day. Our customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.We look forward to see you again.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Sushma from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the problem you've had in sending the books to the winners and understand that this has been a...

disappointing experience for you. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.To determine what is the exact issue and what went wrong, I'm collaborating with our concerned team and personally following up with this issue on your behalf.I assure a write back on the same email address once I get an update from them and request you to give me 2-3 business days. We'll do our best to investigate this matter and make sure that appropriate actions are taken.I realize that at this point of time asking you to wait for additional days can be frustrating, but please understand that it is very important for us that we provide you with accurate and expedient resolution.Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Amazon has opened four different cases and has provided no resolution to my complaint.  I have attached all documentation received from amazon and would like a refund of $2,8030.56.  I should not be held accountable for their system being hacked.  Amazon has also deleted all original massages (from my sellers inbox account), which are identified in the attached documents.  Fortunately I've kept all original emails which prove my case.  My next step is to go to the media and hire an attorney, if this does not get resolved immediately.   Sincerely,[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the cancellation of your order #[redacted].As mentioned earlier, this order was placed for "NETGEAR ProSAFE FS108PNA 8-Port Fast Ethernet PoE Switch with 4 PoE Ports 53W (FS108PNA)" which was not part of that deal.However, we've made an exception and honored this price for one quantity of this item and the order #[redacted] has been delivered. Unfortunately, we'll not be able to honor this price for all 10 quantities.The item "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" is still available on our website at the deal price of $19.99. Here's the product link:http://amzn.to/2cHrurWI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:  I find it unacceptable that a company can charge a credit card immediately upon shipment but it takes 2-3 WEEKS to refund money AFTER the returned item has been received.Sincerely,[redacted]

Hello,I'm Abdul Nayeem from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your concern and see our customer service team was able to address your issue concerning the return...

of the order #[redacted]. I also see that our customer service team has issued the refund of $912.29 on April 28, 2017 to the original payment method used to place the order.We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Again, we appreciate your time in writing to us, and I hope you have a great day. Our customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.--OR--Please feel free to contact us directly by replying to [email protected] if we can be of further assistance on this issue.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm not sure I have the appropriate words to express how sorry I am for this experience.I've escalated your...

feedback regarding the BIGTHANKS promotion to our Marketing and Promotions Team for their consideration during future events.As an apology for the trouble, we would like to apply a $10 Promotional credit to your husband's account where the order was placed. In this case, I would request you to reply to this email using your husband's email address and we will proceed with the same.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Nevertheless, Amazon Inc dennied my A-Z guarantee claim despite I had fulfilled every condition they asked and I was lucky the seller finally recognized they made a mistake. AMAZON is the worst regarding customer attemption.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
Although the response states that they are notifying the team internal to Amazon.com (Electronics Team) but it does not mention any corrective action that they are planning to take or have already taken.
In addition response does not mention or offer any compensation for the damages incurred.
Sincerely,[redacted]