Amazon.com

Complaint: [redacted]I am rejecting this response because:
 
Although the response states that they are notifying the team internal to Amazon.com (Electronics Team) but it does not mention any corrective action that they are planning to take or have already taken.
In addition response does not mention or offer any compensation for the damages incurred.
Sincerely,[redacted]

Please add this information to my complaint from [redacted], complaint ID#: [redacted]   Additionally, about two months ago, Amazon had delivered a package to me and left it in plain view on my front porch chair. As a result, I found that someone had ripped open the package and stole the...

invoice receipt out of it, leaving the contents inside, which was just a sewing pattern.   Obviously, the sewing pattern was of no interest to the thief, but they sure wanted my identifying information.    I later told Amazon about this, heard nothing back, and now an Amazon supervisor needed me to upload my drivers license at https://www.amazon.com/gp/help/customer/display.html?no[redacted] (the photo id I uploaded was my driver's license)   Apparently, someone through Amazon needs my personal information off my driver's license and my invoices, who I think may not really be Amazon.   Could you tell me what to do, and if it's necessary to file a federal report at this time. I have had an ID theft attempt before, and property stolen. Additionally, there have been numerous cars, packages, and items stolen or vandalized at Chico Gardens, where I live, at [redacted].   There is almost no security and not much is done about it.   Thank you, [redacted]

Hello  [redacted],I'm Diksha  from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for to know that you're unable to gain access to your account.In this case,...

please understand we do not have an option to resolve this issue over an email. So as suggested earlier by the previous representative, I'd request you to please contact us via live medium and we'll be able to assist you in gaining access to your account.Click the below link and enter your phone number in the Phone tab, and we'll call you right away. Contacting us through the website ensures that we have your account information ready when we call.https://www.amazon.com[redacted]Or if you wish to chat, please click the link: https://www.amazon.com[redacted]If you can't access this feature, here are our customer service phone numbers:- U.S. and Canada: 1-866-216-[redacted]- International: 1-206-266-[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.com

Complaint: [redacted]I am rejecting this response because:
 
I simply want to Thank the Revdex.com for stepping in on My behalf with Amazon.co,. Based on their response, it supports why I had TWO complaints, one with Customer service and the 2nd with its business practices. While nothing will be done to correct my situation..... I do appreciate and want my issues with Revdex.com recorded so other consumers will be able to make better choices. It is obvious that My order will not affect Amazon, and they make s strong statement that they do NOT care about their customers.
My Complaint with Customer Service
1. I was never notified my order had been canceled - I found out because they reversed charge on my bank statement
2. When emailing Customer Service to try to resolve - EVERYTIME I received the SAME EXACT response. I am not sure if this is a computer generated response or just lazy employees who do not read your email and just copy and paste this same answer. After 5 Exact response, I reached out to Revdex.com. My emails would even start out - PLEASE READ MY CONCERN AND DO NOT SEND ME THE SAME RESPONSE...... but they did
3. After reaching out to Revdex.com, the last paragraph basically says, You will not get your order, if you contact us we will not respond.
 
My complaint with AMAZON Service Practices....
Looking to get the best prices, I have followed many sellers. While Amazon lists "sold by ......" The table I purchased was listed as SOLD BY AMAZON. I am guessing these tables were return items. I say that because there are many tables that the price never changes and then there are some that the price drops 5% daily. I had purchased a table prior and their was a small dent in the leg but for the discounted price I was completely satisfied ..... I just felt it should have been listed as such and not listed as new.
This being said.... after I placed my order and paid for it and noticed it did not arrive...... I would have liked notice from Amazon stating such and some action to fulfil my order. They did promptly refund my money. Looking on their web site I did notice that they had the SAME TABLE in 2 different colors also sold by AMAZON and in the same price structure with price dropping 5% daily. I would have expected AMAZON to check their own inventory to see what they could have offered me in place of the table they  incorrectly listed. I understand that if they get from different vendors prices are different, but the tables I am referring to are ALL listed from AMAZON. When I called they DID offer me the same table at $500 higher price, which to me resembles a bait and switch. So the other 2 tables I see in inventory, ..... maybe  also being used as bait and switch items.
The same day I purchased this table from AMAZON for $95 it was on sale in the same color at YOZO's for $103. I made the wrong choice in vendors, and I hope my situation can prevent someone else from doing the same
Again, I thank you for your prompt and professional guidance in this matter....... that is what I had hoped I would have received from AMAZON
 
Sincerely,[redacted]

Hello [redacted],I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the price of 'SanDisk ultra 128GB microSDXC UHS-I card with...

adapter'.I've contacted our promotions team about this item and confirmed that the price when you placed order #[redacted] on Prime Day was $39.99, but not $32.99.Please know, the price and availability of the items offered on our website are subject to change. Adding an item to your Cart doesn't lock in the price of that item, and it doesn't reserve the inventory available. I'm sorry for the misleading information you received from our Customer Service team on this. I've shared your experience with our management team, so we can be sure proper training is provided in the future.As a part of Prime Day promotion, $10.00 discount was applied which brought your order total to $29.99. You can also view these details in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]We consistently offer competitive prices on everything we carry; however, the prices on our website are subject to change. While the Amazon.com website has accurate pricing information, we don't honor prices or savings posted without our permission on other websites.To read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your package didn't arrive as promised.I understand that our customers sign up for Prime...

membership expecting their deliveries to be quick, efficient, and stress-free. You're right that our Prime customers are important to us, but we don't want any customer to pay for a service they don't feel offers value.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and confirm that the order #[redacted] was shipped on time to be delivered to you as per the delivery estimate provided in your account. However, looks like the order was delayed due to some issue with the carrier. I apologize for any inconvenience. We expect your package to deliver on March 13, 2017.While I won't be able to undo the bad experience, I've added a $30.00 promotional certificate to your account on which order #[redacted] was placed and I hope you'll accept this as an apology for the inconvenience. With this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.com. You can view the terms and conditions for promotional credit here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201247040As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case here. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps us improve our processes.We are working with USPS to decrease the number of Sunday delivery failures, your experience definitely adds to reduction, I've forwarded your feedback to our shipping team for consideration. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. We know you count on more than just great products from Amazon.com, and that getting your order to you quickly is just as important. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:  This is the same reply that I have been receiving for the...

previous 21 days after my account review was supposed to have been completed.  Three full weeks is plenty of time to complete the review, and investigate why my funds have not been released to me, therefore this same canned response is no longer going to be acceptable when addressing this issue.  I have been fighting this issues for the past 4 months, while doing everything I can to avoid having to get lawyers involved, but my options are becoming very limited at this point.  For Amazon being a multi-billion dollar corporation, it is shocking that they have spent so much time dragging their feet on this issue, and that they do not have an adequate team in place to handle these types of issues in a timely manner.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Amazon has opened four different cases and has provided no resolution to my complaint.  I have attached all documentation received from amazon and would like a refund of $2,8030.56.  I should not be held accountable for their system being hacked.  Amazon has also deleted all original massages (from my sellers inbox account), which are identified in the attached documents.  Fortunately I've kept all original emails which prove my case.  My next step is to go to the media and hire an attorney, if this does not get resolved immediately.   Sincerely,[redacted]

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint filed and see our customer service team was able to address your issue concerning...

about the $10 promotion.On July 18, 2017, we've added $10 gift card to your account which you were able to apply on the order #[redacted] placed on July 21, 2017.The portion of the order covered by gift card funds is $10--this amount was deducted from your gift card balance when the order was shipped. The remaining $80.32 was charged to your credit card.You can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]To access your gift card balance and usage history, visit Your Account:www.amazon.com/gp/css/gc/balance/We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Again, we appreciate your time in writing to us, and I hope you have a great day. Our customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.We look forward to see you again.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello,I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with your recent order#[redacted], and I appreciate you...

making us aware of your experience.I'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shipped. If an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions. It’s unusual that our carriers aren’t able to meet our guaranteed delivery dates. With that said, I've forwarded your feedback about carriers and their level of service on the orders to our shipping department--I know they'll want to hear about your experience.I've checked and confirm that the order#[redacted] was shipped on November 16, 2016 to be delivered to you on November 17, 2016. However, looks like the order was delayed due to some issue with the carrier. I apologize for any inconvenience.As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case here. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps us improve our processes.I checked the tracking on the carrier website and it specifies that the order was delivered on November 18, 2016 09:58:00 AM. Please click on the below link to check the tracking on the carrier website:[redacted]Further, we're required to process all refunds to the original payment method used for the purchase. In this case, I've requested a refund of $11.70 for the shipping charges. This refund will appear in the next 3-5 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:[redacted]We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectations. I hope you afford us the opportunity to provide a better experience in the future.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service. I'll...

be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that you've returned the orders #[redacted] and #[redacted] but haven't received full refund. Please be informed that you do not receive a refund for any promotional discounts or coupons that were applied to an order. I'm sorry for any misunderstanding and the incorrect information provided by the customer service agents.However, I've made a onetime exception and applied the $400 promotional credit to your account which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Thank you for your patience and understanding in this regard.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your order #[redacted].I see the order was placed from...

"Elenker (US seller)", a third party sellers on our website. Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I've personally forwarded your comments to our investigations team to look into the seller's performance. I can assure you we will take any and all appropriate steps needed. We take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.I can confirm that a full refund of $799.99 was initiated on August 29, 2017 and return shipping charges of $150 on September 1, 2017 to your original payment method. It's processing normally, and you'll see the credit in 3-5 business days.Completed refunds and a button to contact your seller are available in Your Account. Here's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul Nayeem from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the order #[redacted]. I'm sorry for the inconvenience caused in this...

regard.I've checked your order and see that the order is sold and fulfilled by Greatbooksbuy , a seller on our website. Please understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--the condition of the item, fulfillment and shipping are performed by the seller. Since your order was sold and shipped by third party seller company, Amazon will not have an option to issue refund, replacement or take any action on behalf of the third party seller.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee claim.However, as seller hasn't responded to you nor delivered the order, we've decided to grant the claim and issued the refund of $21.22 to the original payment method used to place the order.You'll see the refund on your credit card statement in the next 3-5 business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I've...

personally delivered your feedback to our Seller Support team for further review. Each report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation. If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:[redacted]However, we stand behind seller transactions made on our website by offering customers the A-to-z Guarantee (http://www.amazon.com/a-to-z-guarantee).You can file a claim under our A-to-z Safe Buying Guarantee claim up to 90 days after the order date if:1) You provided payment to the seller via Amazon Marketplace, but the seller failed to deliver the item.2) You received the item, but it was materially different than as depicted in the seller's description.3) The item was defective and you notified the seller within 14 days of receipt.If an item becomes defective more than 14 days past the date received and is under warranty, it's the responsibility of the Seller and the manufacturer to make arrangements for repair or replacement.Because the order was placed more than 90 days ago, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause.For more information about our A-to-z Guarantee, please go to our Help pages:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:They closed my account down without reason. No seller defects, no bad feedback, all shipments went out same day or next day. It is as if they just pulled the account blindfolded and closed it for fun. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I would like for the Manager that oversaw the employees that weren't able to help me to call me at [redacted]. I would like a $250 gift card for the poor customer service that was provided to me and my time wasted.Sincerely,[redacted]

Revdex.com:
Someone took action, problem was solved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,I'm Madhavi Latha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has caused. I have reviewed our previous correspondence and...

your account. Please understand that the information provided in our last message is accurate. As previously mentioned, you've tried to sign up for a 30 day trial of the Prime membership to get free Two-Day shipping.  Unfortunately, the $1.00 authorization to verify the credit card is valid has declined.  The authorization charge won't complete, it will fall off after a few days; however we do have to successfully verify the card with approval of the $1.00 authorization before the Prime Membership will be active.  Once we are able to successfully verify your credit card you will then have access to the Prime Membership and be able to use the free Two-Day shipping benefits. Unfortunately, we are unable to send the phone case free of charge. While we can make a one time exception to waive the shipping fee after the order is placed, we have no way to waive it prior to the order being placed. You may place new order for phone case and let us know the order number we will waive the shipping cost. I'm sorry for any frustration this may cause.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for the misunderstanding that happened with the return of the...

item.I've checked your order and I see that the return window for the order got expired on July 2, 2017. We can no longer accept a return and we'll not be able to issue refund for the item. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. Eligible baby items purchased from or fulfilled by Amazon can be returned up to 90 days after delivery.https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-...⇄ contact the manufacturer and they'll be able to help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com