Amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the prime membership charge.As mentioned earlier, for non prime members we do offer our prime membership benefits. You can choose "Yes" if you'd like to have the prime membership. As you've selected "Yes" the order which you've placed after the membership subscription has "Two-day shipping" instead of Standard or Free shipping. Prime members get Two day shipping automatically. You can also change the shipping method at the checkout. You'll also get a confirmation email as soon as you place an order in which it shows Two day shipping with a Prime logo. As you've mentioned in the complaint that your prime membership was canceled one year back, I see that the card details which you've used on the prime membership was added in the month of May 2017 with which you've started your prime membership one year ago. You've placed your recent order with the same card and also you were charged on the same card. The card is active on your account from May 2017 to till date. You've placed two orders on your account, one was in May month in which you had prime membership for the first time. Shipping method on the order was free same day shipping. The other order was placed in the month of January 2018 and the shipping method is free two day shipping. I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response. We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with Prime subscription and your latest...

order. Please allow me to address these issues and get this resolved.Further to your correspondence, I've checked your account and see that you signed up for a free trial of Amazon Prime. This promotion was free of charge for the time period. However, I've verified that your trial was set to "Renew Automatically," so we continued your trial to a full membership on December 10, 2016 at a cost of $107.66. If you'd like your Prime benefits to continue, you don't need to take any extra action. This is why we ask for a credit card when you sign-up for the free trial: to make the conversion truly automatic.If you don't want a full membership, you can cancel Prime and receive a refund of the membership fee if you or your registered guests didn't use your Prime benefits after the renewal date listed above.To cancel your membership to Amazon Prime, please visit the link below:http://www.amazon.com/gp/subs/primeclub/account/cancel-account.htmlIf you choose not to cancel, your Prime membership will be active until December 10, 2017. To end your membership when it expires, click "Your Account" on the top right-hand side of the Amazon.com homepage, select the "Manage Prime Membership" link in the Orders section, then click "End membership." This will ensure that you are not charged for a new membership when your benefits expire.Please accept my apologies for the problems you've had with the delivery of your order#[redacted]. As a Prime customer myself, I fully realize that as members we expect our deliveries to be quick, efficient, and stress-free and if this wasn't your experience it is regrettable. I appreciate you making us aware of your experience as this is unacceptable and not the experience we want our customers to be having.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you've had with your previous orders. We're aware our choice of shipping carriers reflects on our business as a whole, and we're truly interested in preventing issues like this from happening again.Upon reviewing your account, I see that the original parcel had been delayed due to certain unforeseen circumstances due to which we've created a replacement order#[redacted]. Please be rest assured that parcel this is in transit and should be delivered to you on Sunday, December 18, 2016.I'll personally follow up this case till the package is delivered. Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.We appreciate your understanding and hope to see you soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding prime charge on your account.I've checked and can confirm that we've...

processed refund for the charges. Refunds typically process within 3-5 business days and appear as a credit on your statement.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.If you're still not seeing your refund after 5 business days, please contact your issuing bank for refund confirmation.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello  [redacted],I'm Diksha  from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for to know that you're unable to gain access to your account.In this case,...

please understand we do not have an option to resolve this issue over an email. So as suggested earlier by the previous representative, I'd request you to please contact us via live medium and we'll be able to assist you in gaining access to your account.Click the below link and enter your phone number in the Phone tab, and we'll call you right away. Contacting us through the website ensures that we have your account information ready when we call.https://www.amazon.com[redacted]Or if you wish to chat, please click the link: https://www.amazon.com[redacted]If you can't access this feature, here are our customer service phone numbers:- U.S. and Canada: 1-866-216-[redacted]- International: 1-206-266-[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.com

Complaint: [redacted]
I am rejecting this response because:The claim that the product  cannot be more quickly obtained appears to be false.  Here is the response I received from [redacted] of this product, Maxxhaul, on June 6:     From:     [redacted]@maxxhaul.com    Date:     June 6, 2017 11:54:25 AM PDT    Subject:     RE: [redacted] - [FWD: New message via your website, from [redacted]]    To:     [redacted] <[redacted]@shaw.ca>    Cc:     [redacted]@maxxhaul.comHello [redacted],We recently just shipped some out yesterday and a few are getting picked up today to be delivered to Canada. It should take about a week or two to get delivered. If yo have any more questions or concerns, please get in contact with us again and we will assist you. Thank you!Best,Team MaxxHaulSo, the product is available and therefore I see no reason for delay other than that Amazon.com is trying to leverage higher prices from customers by making them wait inordinately long times to get a product if they want their advertised lower price.  Moreover, as I pointed out, the first ad page on the website, listing this product for over $1,000, says it usually ships within 4 to 5 days, NOT several months.  Customers then see below the first listed price that the product is available for a much lower price.  If you click on that, you can see the price options but NO mention of lengthy shipping delays.  It is only during the checkout procedure, after you've provided shipping and billing information, that this catch is revealed and might well be missed.  Note that Amazon first claimed the product is back ordered.  The email from the distributor proves this is not the case.  Therefore, I conclude that Amazon.com could supply the product but are not doing so and are being deceptive about it.  I appreciate their improved shipping offer and expect them to follow through regardless.  However, I stand by the fact that the product is available and that they have not given a reasonable explanation for why they cannot obtain and ship it forthwith.  On the other hand, if any of the units shipped to Canada, as described by Maxxhaul in the email above include one being supplied to me, then the problem is solved.  However, Amazon's response seems to indicate that this is not the case.
Sincerely,
[redacted]

Hello,I'm Abdul Nayeem from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the order #[redacted]. I'm sorry for the inconvenience caused in this...

regard.I've checked your order and see that the order is sold and fulfilled by Greatbooksbuy , a seller on our website. Please understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--the condition of the item, fulfillment and shipping are performed by the seller. Since your order was sold and shipped by third party seller company, Amazon will not have an option to issue refund, replacement or take any action on behalf of the third party seller.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee claim.However, as seller hasn't responded to you nor delivered the order, we've decided to grant the claim and issued the refund of $21.22 to the original payment method used to place the order.You'll see the refund on your credit card statement in the next 3-5 business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello,I'm Vijay [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the account was closed by our account specialists team.I've forwarded this issue to our...

appropriate team and requested them to look into this on priority. I just wanted to let you know I'll write back in 3-5 business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com  ======================================

Hello [redacted],I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the price of 'SanDisk ultra 128GB microSDXC UHS-I card with...

adapter'.I've contacted our promotions team about this item and confirmed that the price when you placed order #[redacted] on Prime Day was $39.99, but not $32.99.Please know, the price and availability of the items offered on our website are subject to change. Adding an item to your Cart doesn't lock in the price of that item, and it doesn't reserve the inventory available. I'm sorry for the misleading information you received from our Customer Service team on this. I've shared your experience with our management team, so we can be sure proper training is provided in the future.As a part of Prime Day promotion, $10.00 discount was applied which brought your order total to $29.99. You can also view these details in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]We consistently offer competitive prices on everything we carry; however, the prices on our website are subject to change. While the Amazon.com website has accurate pricing information, we don't honor prices or savings posted without our permission on other websites.To read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you have already reported the unknown charges with the bank.I appreciate your correct step taken. We have already closed the account of the one who has placed the orders. Unfortunately, we do not have an option to directly refund the fraudulent charges until unless bank contacts us through their investigation process. Since you have disputed the charges with the bank, they should contact us while investigating and we will be glad to assist and co-operate with them.[redacted], I’m sorry for any disappointment caused and appreciate your understanding. While we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:They closed my account down without reason. No seller defects, no bad feedback, all shipments went out same day or next day. It is as if they just pulled the account blindfolded and closed it for fun. Sincerely,[redacted]

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your order #[redacted].I see the order was placed from...

"Elenker (US seller)", a third party sellers on our website. Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I've personally forwarded your comments to our investigations team to look into the seller's performance. I can assure you we will take any and all appropriate steps needed. We take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.I can confirm that a full refund of $799.99 was initiated on August 29, 2017 and return shipping charges of $150 on September 1, 2017 to your original payment method. It's processing normally, and you'll see the credit in 3-5 business days.Completed refunds and a button to contact your seller are available in Your Account. Here's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with your recent order#[redacted], and I appreciate you...

making us aware of your experience.I'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shipped. If an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions. It’s unusual that our carriers aren’t able to meet our guaranteed delivery dates. With that said, I've forwarded your feedback about carriers and their level of service on the orders to our shipping department--I know they'll want to hear about your experience.I've checked and confirm that the order#[redacted] was shipped on November 16, 2016 to be delivered to you on November 17, 2016. However, looks like the order was delayed due to some issue with the carrier. I apologize for any inconvenience.As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case here. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps us improve our processes.I checked the tracking on the carrier website and it specifies that the order was delivered on November 18, 2016 09:58:00 AM. Please click on the below link to check the tracking on the carrier website:[redacted]Further, we're required to process all refunds to the original payment method used for the purchase. In this case, I've requested a refund of $11.70 for the shipping charges. This refund will appear in the next 3-5 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:[redacted]We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectations. I hope you afford us the opportunity to provide a better experience in the future.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I've...

personally delivered your feedback to our Seller Support team for further review. Each report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation. If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:[redacted]However, we stand behind seller transactions made on our website by offering customers the A-to-z Guarantee (http://www.amazon.com/a-to-z-guarantee).You can file a claim under our A-to-z Safe Buying Guarantee claim up to 90 days after the order date if:1) You provided payment to the seller via Amazon Marketplace, but the seller failed to deliver the item.2) You received the item, but it was materially different than as depicted in the seller's description.3) The item was defective and you notified the seller within 14 days of receipt.If an item becomes defective more than 14 days past the date received and is under warranty, it's the responsibility of the Seller and the manufacturer to make arrangements for repair or replacement.Because the order was placed more than 90 days ago, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause.For more information about our A-to-z Guarantee, please go to our Help pages:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:Amazon has never moved an inch.  They have not answered or resolved a single one of my concerns and, in this latest message, say they will no longer even consider my concerns because they're understaffed.Sincerely,[redacted]

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand the importance of the item which you've ordered as a Christmas present and I'm so sorry to learn about...

the delay.I completely understand that our customers expect their deliveries to be quick, efficient, and stress-free. We are committed to delivering your order from the moment it is placed. The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Regrettably, our delivery partners couldn’t meet our high standards.Regarding your order #[redacted], I've checked the tracking information and see it was delivered on December 23, 2017 11:09:00 AM. I hope you've received your package. A refund of $15.53 was issued to your Master Card for the shipping charges. Refunds typically process within 3-5 business days and appear as a credit on your statement.[redacted], your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. I've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end, and work on the feedback to offer quality service and support you expect from us.We appreciate your patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.As promised, I've sent a followup email to
you on July 11, 2017. However, I'm reiterating it here just in case if
you have missed my followup email.I've checked and confirmed
from our Digital team that this device has a 90-day Limited Warranty and
service. More information can be found on:https://www.amazon.com/dp/B018Y227MY under Technical Details>Warranty and Service.Further,
I see that there is no extended warranty purchased. If you have
purchased the extended warranty outside amazon, you may contact the
provider.However, I did see that you have contacted our customer
support team after my followup email and they have offered a fire
tablet at reduced price as an exception. If you are interested, you may select that option. But we can't offer a full refund or a free replacement.I
realize you're upset, and I regret we've been unable to address your
concerns to your satisfaction. However, we'll not be able to offer any
additional insight or action on these matters, and any further inquiries
on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted]I am rejecting this response because:
I would like for the Manager that oversaw the employees that weren't able to help me to call me at [redacted]. I would like a $250 gift card for the poor customer service that was provided to me and my time wasted.Sincerely,[redacted]

Hello [redacted],I'm Abdul N[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order #[redacted]. I'm sorry for any inconvenience...

caused.I've checked and see that you've contacted our customer service on November 7, 2016 and as requested, they have arranged UPS pick up for your order. The Tracking number for the call tag is : [redacted].Once the items are returned, refund will be issued for the order. However, I see that you've disputed the charge. In this case, you need to contact your bank to know the status of those charge backs.If you have any other questions, Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,N[redacted]Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I've reviewed your email and I'm sorry to very sorry to learn about this incident. This is certainly not the experience we would want our customers to have.Since this is a...

unique situation, I'm collaborating with the appropriate teams to look into this at the earliest. Please allow me 2-3 business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience. As soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:
I don't have access to the email address they sent the return label to- I've explained this to the seller. The product is defective and I don't want it- it's unusable. 
Sincerely,
[redacted]