Amazon.com

Hello [redacted] ,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with your return and refund process with your...

order. In this case, I'd like to let you know that I need to look into the problem with our appropriate team, and it'll take a bit more time than usual. I just wanted to let you know I'll write back in 3-5 business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Tell us why here...Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry that this has been a disappointing experience for you. We regret the error that...

resulted in an incorrect price being displayed for the items. Unfortunately, in this case we were unable to honor the incorrect price, and your order was canceled.We have also emailed confirming the same as soon as we knew about it.Qing, I'm sorry once again for any disappointment. Unfortunately we do not have any other options in this case.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the estimated delivery date provided for your recent order.When...

you place an order via Prime, you'll receive the package in two business days after shipping. A package shipped on Friday via One-Day delivery will arrive on Monday, the next business day and a package shipped on Friday via Two Day Shipping will normally arrive on Tuesday. However, packages may be delivered on Saturdays and Sundays in certain areas and the option to select delivery on those days may appear during checkout.I see the package was shipped on Friday and expected to be delivered on Monday. In this case, you're not eligible for any compensation. I hope you'll understand our limitation in this regard. Note: If you make any changes after placing the order may delay the delivery process. We'll display the estimated delivery date on the final screen of the order form at checkout, and on the order summary located in Your Account (http://www.amazon.com/your-account) so you know when to expect your package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com========================================

Complaint: [redacted]
I am rejecting this response because:Amazon still has not addressed on my original complain, which is claiming the item is out of stock, while it is selling in different stock number.
Sincerely,
[redacted]

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about the return shipping charges for...

Order#[redacted]I've checked your order and see you've purchased this order with one of our third party sellers :Marcus Uniforms, on our website. Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Generally, the sellers may determine their own options for returns that are not due to their error. The seller may choose to refund only the cost of the merchandise. Few sellers may not be able to issue refund for the return shipping charges. To learn more about the seller's return options, click the "seller profile" link from the Return items page.In this case, as the seller wasn't able to reimburse you for your return shipping costs, I've issued refund for the return shipping charges on another order as an exception.As we are unable to take any actions on marketplace orders, I've issued the refund on another order. I apologize for any inconvenience.Rest assured, I've requested additional refund of $10.38 to your Credit Card on order#[redacted] as it was placed using same payment card. You'll see the refund on your payment card statement in the next 3-5 business days. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again. Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received the item - which is not what I had ordered. I got a lounge chair which isn't a futon. I'm returning the item today- and will not continue with the dispute because I will
no longer order from amazon. 
Sincerely, [redacted]

Revdex.com:Finally, this is all I ever asked for in the first place! Amazon must really have money to burn, tying up 4 different customer representatives over the course of two weeks regarding a paltry $65, not to mention all of the Revdex.com's time and mine which was wasted pursuing this simple matter.I'm not a happy camper regarding the enormous effort on my part that it took to resolve this, but I accept the resolution. As a result, I was able to successfully order the item today at the original price offered to me.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, 
[redacted]

Hello,I have reviewed the buyer’s claim and the information they have provided for order [redacted].Although we understand their position, buyer did not contact the seller to report the issue within 30 days of receipt, or return the item within 45 days of receipt.If the item is defective or...

damaged, it may be under warranty with the manufacturer. The manufacturer may be willing to repair or replace defective products if buyer contacts them.Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm  from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you are upset.[redacted], Thank you for...

telling us about the unauthorized activity in your account. We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing"). To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Out team is investigating the situation, and once the investigation is complete, you will receive an email with details about refunds.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service. I'll...

be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that you've returned the orders #[redacted] and #[redacted] but haven't received full refund. Please be informed that you do not receive a refund for any promotional discounts or coupons that were applied to an order. I'm sorry for any misunderstanding and the incorrect information provided by the customer service agents.However, I've made a onetime exception and applied the $400 promotional credit to your account which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Thank you for your patience and understanding in this regard.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Please add this information to my complaint from [redacted], complaint ID#: [redacted]   Additionally, about two months ago, Amazon had delivered a package to me and left it in plain view on my front porch chair. As a result, I found that someone had ripped open the package and stole the...

invoice receipt out of it, leaving the contents inside, which was just a sewing pattern.   Obviously, the sewing pattern was of no interest to the thief, but they sure wanted my identifying information.    I later told Amazon about this, heard nothing back, and now an Amazon supervisor needed me to upload my drivers license at https://www.amazon.com/gp/help/customer/display.html?no[redacted] (the photo id I uploaded was my driver's license)   Apparently, someone through Amazon needs my personal information off my driver's license and my invoices, who I think may not really be Amazon.   Could you tell me what to do, and if it's necessary to file a federal report at this time. I have had an ID theft attempt before, and property stolen. Additionally, there have been numerous cars, packages, and items stolen or vandalized at Chico Gardens, where I live, at [redacted].   There is almost no security and not much is done about it.   Thank you, [redacted]

Hello, We are writing regarding Dispute ID [redacted] | Order ID [redacted]. Note that buyer is not eligible for A-Z Guarantee claim because the buyer failed to return the item within 45 days of receipt. The seller claims he didn't receive the return and the...

tracking number provided by buyer doesn't have signature delivery. Since buyer violated the posted return policy of Amazon.com, buyer is not eligible for a claimWe cannot take action as requested by the buyer. Sincerely,Vishnudeep K

Complaint: [redacted]I am rejecting this response because: Amazon sent we a request about my debit card that I was able to use with a prior order, I removed that card from my profile once I was approved for my Amazon Visa, which when I used they blocked my account and asked to verify my billing address and number on file with the bank. Attached you will find emails with dates to show when every thing occurred.Sincerely,[redacted]

Hello Ms. [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and I'm sorry for the experiences you've described. That's not...

what we want any customer to deal with; I do appreciate you taking the time to write to us and make us aware of the situation.I've checked your order #[redacted] and I see that a replacement order #[redacted] was already created for the item.On November 13, 2017, you've contacted us and stated that the replaced device was fine and you'd like a clean exchange for the device. Please understand, we are more than happy to help within the first 30 days after delivery. If any issues arise after that, we expect the manufacturer to assist under the terms of warranty.https://www.amazon.com/gp/help/customer/display.html/?nodeId=901926#cal...⇄ we've given you the exception to return the item for a refund. I also see that the item is available (Galaxy style) on our website. I'd request you to place a order for the item.https://www.amazon.com/dp/B01KOFZOYW?th=1Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your package didn't arrive as promised.I understand that our customers sign up for Prime...

membership expecting their deliveries to be quick, efficient, and stress-free. You're right that our Prime customers are important to us, but we don't want any customer to pay for a service they don't feel offers value.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and confirm that the order #[redacted] was shipped on time to be delivered to you as per the delivery estimate provided in your account. However, looks like the order was delayed due to some issue with the carrier. I apologize for any inconvenience. We expect your package to deliver on March 13, 2017.While I won't be able to undo the bad experience, I've added a $30.00 promotional certificate to your account on which order #[redacted] was placed and I hope you'll accept this as an apology for the inconvenience. With this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.com. You can view the terms and conditions for promotional credit here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201247040As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case here. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps us improve our processes.We are working with USPS to decrease the number of Sunday delivery failures, your experience definitely adds to reduction, I've forwarded your feedback to our shipping team for consideration. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. We know you count on more than just great products from Amazon.com, and that getting your order to you quickly is just as important. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: I have repeatedly provided you this information and Amazon keeps dragging their feet so as to force me to pay for their blatant errors. There is only one fix for this and I have told you this repeatedly as well. The Order #[redacted]And for the record, you have all this information just as I do. As a matter of fact I have had to use my personal [redacted]e to investigate how this even happened, but there is no legi[redacted]ate explanation. I had more than ample [redacted]e to cancel this erroneous order, and then it got converted to other orders and the chaos ensued. as soon as this matter is cleared up, I am done with your company as you offer nothing but fraud, deception, and crap from China that I get billed for and have to wait weeks just to see any tracking info. I am done with Amazon. Stop wasting my [redacted]e and do your own work. I will NOT pay for your continued corrupt and fraudulent practices. I gave you my [redacted]e, money, business, and you proceeded to give me the middle finger. Never again. Sincerely, [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have NEVER had another account with them!!! They put my refund for the stolen merchandise on an Amazon gift card which I no longer have access to because they closed my account. Furthermore, yesterday they tried to charge me for the prime membership and they had already closed my account. They are thieves!!!! Their attorney jargon is not understandable to anyone other than an attorney. However, it doesn't even apply to me because I was a rather NEW customer. This is just an excuse.  I can send a copy of the police report to you at the Revdex.com. I'm truly disappointed in Amazon for their treatment toward me when I was a victim of theft!!!  If I can't reach an agreement through you, I will seek an attorney. This is truly UNFAIR.  How can they even have an A- rating?  I respectfully request that my complaint be left open for everyone to read. People need to know what they're getting involved with when they deal with Amazon!!!!
Sincerely,
[redacted]