Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I will wait for your company to review the orders and credit my account for what is owed to me. Thank you! Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Terms being as follows:
I will pay for any months I had an account other then the free trial months (at a rate of $9.99)
I will not be charged the cancellation fee or will be credited back the cancellation fee.
Sincerely, [redacted]

Hello [redacted] ,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused for the charge regarding your order #[redacted]I've checked your...

account and see that we've authorized your payment method in the amount of $17.90. Please understand, this is not an actual charge but just an authorization.Further as the order is in still shipping process, you'll be charged for the order once it gets shipped for the delivery.Meanwhile, as you've mentioned that your invoice shows as $10.44, we've contacted our concerned team to receive further information in this regard.As I need to look into the problem with the appropriate team, it'll take a bit more time than usual.I just wanted to let you know I'll write back in 2-3 business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C,Amazon.comhttp://www.amazon.com

Hello,I'm Madhavilatha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment with our service here. This isn't what we want for you and I hope...

you'll consider it an exception to our usual excellent service. I've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback in hope of avoiding this type of issues in the future. We hope you'll consider this a "one-off" and something that's not typical of our customer service team.      As promised, please place new order for one quantity of Asus RT-AC88U router which is Ship from and sold by Amazon.com and let us know the order number we will honor the item price of $200. We couldn't any action on orders placed with third party seller.Here is the link for the router:http://www.amazon.com/ASUS-Tri-Band-Gigabit-Router-RT-AC88U/dp/[redacted]...⇄ we are unable to offer any further compensation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and your recent order and want to apologize for this very unsatisfactory...

experience.When you place a high dollar order and haven't ordered similarly-priced items previously, your order will go through a manual review process for your protection.This might also be one of the reason unable to process your order because the bil[redacted]g details provided with your payment method do not completely match the information on file with the card issuer. Please keep in mind that if you have recently moved, you may need to update this information with the card issuer. Do note that you will be unable to access your Amazon.com account as it has been placed on hold until we can verify the correct bil[redacted]g details. I've looked into this and it appears that the review of your account has been completed and the hold has been removed.Note that when an account is placed on hold, our customer service representatives don't have an option to view the account activity, this is the reason our agents asked to verify some information like order number (if applicable), bil[redacted]g address and phone number your bank has on file for you, the contact phone number of your bank, and others details so that they can pass on the information to the account specialist team for further investigations.For your security, we canceled the following order when we could not confirm your information:-- Order Number: [redacted]-- Items in Order:  ASUS ROG Poseidon GeForce GTX 1080 TI 11GB Platinum Edition DP HDMI DVI Gaming Graphics Card ([redacted])We are sorry for any inconvenience this has caused. If you would like to receive the items in this order, please feel free to place a new order. I hope you'll understand that we are unable to offer the compensation you've requested in relation to this matter.We appreciate your patience with our security measures and hope to see you again soon.Regards,Raghavender S.Amazon.com

Complaint: [redacted]
I am rejecting this response because:The amazon customer service rep told me to fill out the ebt form to qualify for the discount. At no time did the rep tell me that it would charge me again for the same service. This amount needs to be refunded and ALL future payments need to be the ebt discount rate of 5.99. I also must be notified 3 days prior to the payment and it must only come off the card I specify, not any card on file that you choose, like happened this time. You stated the date for the trial ending was Jan 13, however not only did I check my account prior to that and it clearly state Feb 13, I did not receive the 3 days notice before payment was to be taken. I also was not charged until Jan 22, not the 13 and not on the specified card for this charge, on a different one that I used once. No honest business would allow a customers account to be charged twice for the same service. If I already had a prime membership on my account, it should not have charged me again for it just because I filled out the EBT form for future membership charges. It should have stated that ebt rate would start on Feb 13, if that is in fact my due date. As I stated in my email to customer service that was never responded to or acknowledged, this screams scam and I will be filing a complaint with the States attorney generals office for further investigation regarding business practices, since Amazon clearly does not wish to take responsibility for their mistakes.   I also need in writing confirming that I only have one Prime membership on my account. The EBT discount membership and that I will not bet charged twice next month as well. At this point if the second charge of 6.45 is refunded and my account corrected to have only one prime membership with the ebt discount rate of 5.99 to be charged on Feb 13, with 3 day prior notice to the card I specify on my membership account. I will accept that as a resolution.  
Sincerely,
[redacted]

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out to us with your concern over Prime Two-Day Shipping and other recent order...

issues. As an Amazon.com shopper myself, I completely understand the frustration caused by order issues and missed delivery times. I truly apologize for your experience. However, we really value your input and are always happy to hear our customers' thoughts on how we can improve the services we offer.I want to assure you the information you received from our customer service regarding Prime Two-Day Shipping is correct. As mentioned, If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.While your order confirmation email on August 3 states "Delivery date pending. We'll email you as soon as we have a delivery date.", an email on August 6 for 5x LogHog Burlap Table Runner provided a delivery expectation August 10 and the remaining 3x LogHog Burlap Table Runner on August 11. I understand the estimated delivery on the item's detail page provided another date range prior to purchase, but these estimates may not be specific to the address or shipping speed you intend to use. For that reason, to get an accurate expected delivery date for a potential order, place the item in your Shopping Cart and proceed through checkout to the order summary page. This page will display our most current estimated delivery dates, based on the shipping address you provide and the availability of items in our fulfillment centers.While 2-day shipping will have the item arrive within 2 business days of its shipment, it doesn't include the time between when your order is placed and when the carrier receives the item. If it's available, we'll display the most up to date estimated delivery on the final screen of the order form at checkout, and on the order summary located in Your Account (http://www.amazon.com/your-account) so you know when to expect your package. If it's not initially available, we'll send email confirmation and update your order information as soon as we're able. You can contact us any time if your shipment arrives later than the date listed in your account. You can find more information here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201910120Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a valued customer of Amazon, and I hope you'll give us another chance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: The bank did not receive the refund. There is no transaction confirmation number in the bank's record.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Amazon sent we a request about my debit card that I was able to use with a prior order, I removed that card from my profile once I was approved for my Amazon Visa, which when I used they blocked my account and asked to verify my billing address and number on file with the bank. Attached you will find emails with dates to show when every thing occurred.Sincerely,[redacted]

Hello, While we understand the buyer's concerns, we are unable to assist him with this purchase. As previously stated, items purchased from Amazon Marketplace Sellers need to be returned directly to the seller and not to Amazon. If a marketplace order is mistakenly returned to the Amazon returns...

center, we return it to the sender. The buyer should receive order [redacted] back from us within 4-6 weeks.Once the buyer receive the item back, he will need to contact the seller directly to return it. If this will result in a greater delay than the buyer and the seller had anticipated, the buyer need to make contact with the seller immediately to make appropriate arrangements.-- Order Number: [redacted]Although we understand buyer's position, we stand by our decision. We cannot give the buyer more information about this matter, and we may not reply to further emails about this claim.

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand the importance of the item which you've ordered as a Christmas present and I'm so sorry to learn about...

the delay.I completely understand that our customers expect their deliveries to be quick, efficient, and stress-free. We are committed to delivering your order from the moment it is placed. The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Regrettably, our delivery partners couldn’t meet our high standards.Regarding your order #[redacted], I've checked the tracking information and see it was delivered on December 23, 2017 11:09:00 AM. I hope you've received your package. A refund of $15.53 was issued to your Master Card for the shipping charges. Refunds typically process within 3-5 business days and appear as a credit on your statement.[redacted], your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. I've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end, and work on the feedback to offer quality service and support you expect from us.We appreciate your patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello from Amazon.com,
I am Manoj K[redacted] writing for Complaint ID of [redacted] for the Order [redacted]. The product for this order was returned to the customer who is the seller on Amazon.com platform and was required to refund the buyer in full. However, as the customer claimed a...

different product on return, not to incur a loss to any of the customers, we have requested a partial refund which was processed and Amazon hasrefund the remaining.
The funds processed by the customer can only be withdrawn if the buyer permits.
Thank you.

Complaint: [redacted]
I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: I have repeatedly provided you this information and Amazon keeps dragging their feet so as to force me to pay for their blatant errors. There is only one fix for this and I have told you this repeatedly as well. The Order #[redacted]And for the record, you have all this information just as I do. As a matter of fact I have had to use my personal [redacted]e to investigate how this even happened, but there is no legi[redacted]ate explanation. I had more than ample [redacted]e to cancel this erroneous order, and then it got converted to other orders and the chaos ensued. as soon as this matter is cleared up, I am done with your company as you offer nothing but fraud, deception, and crap from China that I get billed for and have to wait weeks just to see any tracking info. I am done with Amazon. Stop wasting my [redacted]e and do your own work. I will NOT pay for your continued corrupt and fraudulent practices. I gave you my [redacted]e, money, business, and you proceeded to give me the middle finger. Never again. Sincerely, [redacted]
Sincerely,
[redacted]

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with Prime subscription and your latest...

order. Please allow me to address these issues and get this resolved.Further to your correspondence, I've checked your account and see that you signed up for a free trial of Amazon Prime. This promotion was free of charge for the time period. However, I've verified that your trial was set to "Renew Automatically," so we continued your trial to a full membership on December 10, 2016 at a cost of $107.66. If you'd like your Prime benefits to continue, you don't need to take any extra action. This is why we ask for a credit card when you sign-up for the free trial: to make the conversion truly automatic.If you don't want a full membership, you can cancel Prime and receive a refund of the membership fee if you or your registered guests didn't use your Prime benefits after the renewal date listed above.To cancel your membership to Amazon Prime, please visit the link below:http://www.amazon.com/gp/subs/primeclub/account/cancel-account.htmlIf you choose not to cancel, your Prime membership will be active until December 10, 2017. To end your membership when it expires, click "Your Account" on the top right-hand side of the Amazon.com homepage, select the "Manage Prime Membership" link in the Orders section, then click "End membership." This will ensure that you are not charged for a new membership when your benefits expire.Please accept my apologies for the problems you've had with the delivery of your order#[redacted]. As a Prime customer myself, I fully realize that as members we expect our deliveries to be quick, efficient, and stress-free and if this wasn't your experience it is regrettable. I appreciate you making us aware of your experience as this is unacceptable and not the experience we want our customers to be having.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you've had with your previous orders. We're aware our choice of shipping carriers reflects on our business as a whole, and we're truly interested in preventing issues like this from happening again.Upon reviewing your account, I see that the original parcel had been delayed due to certain unforeseen circumstances due to which we've created a replacement order#[redacted]. Please be rest assured that parcel this is in transit and should be delivered to you on Sunday, December 18, 2016.I'll personally follow up this case till the package is delivered. Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.We appreciate your understanding and hope to see you soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello Ms. [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and I'm sorry for the experiences you've described. That's not...

what we want any customer to deal with; I do appreciate you taking the time to write to us and make us aware of the situation.I've checked your order #[redacted] and I see that a replacement order #[redacted] was already created for the item.On November 13, 2017, you've contacted us and stated that the replaced device was fine and you'd like a clean exchange for the device. Please understand, we are more than happy to help within the first 30 days after delivery. If any issues arise after that, we expect the manufacturer to assist under the terms of warranty.https://www.amazon.com/gp/help/customer/display.html/?nodeId=901926#cal...⇄ we've given you the exception to return the item for a refund. I also see that the item is available (Galaxy style) on our website. I'd request you to place a order for the item.https://www.amazon.com/dp/B01KOFZOYW?th=1Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the cancellation of your order #[redacted].As mentioned earlier, this order was placed for "NETGEAR ProSAFE FS108PNA 8-Port Fast Ethernet PoE Switch with 4 PoE Ports 53W (FS108PNA)" which was not part of that deal.However, we've made an exception and honored this price for one quantity of this item and the order #[redacted] has been delivered. Unfortunately, we'll not be able to honor this price for all 10 quantities.The item "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" is still available on our website at the deal price of $19.99. Here's the product link:http://amzn.to/2cHrurWI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Sushma from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the problem you've had in sending the books to the winners and understand that this has been a...

disappointing experience for you. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.To determine what is the exact issue and what went wrong, I'm collaborating with our concerned team and personally following up with this issue on your behalf.I assure a write back on the same email address once I get an update from them and request you to give me 2-3 business days. We'll do our best to investigate this matter and make sure that appropriate actions are taken.I realize that at this point of time asking you to wait for additional days can be frustrating, but please understand that it is very important for us that we provide you with accurate and expedient resolution.Thanks for your patience and understanding in this regard. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello, We are writing regarding Dispute ID [redacted] | Order ID [redacted]. Note that buyer is not eligible for A-Z Guarantee claim because the buyer failed to return the item within 45 days of receipt. The seller claims he didn't receive the return and the...

tracking number provided by buyer doesn't have signature delivery. Since buyer violated the posted return policy of Amazon.com, buyer is not eligible for a claimWe cannot take action as requested by the buyer. Sincerely,Vishnudeep K

Hello,I'm Vijay [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the account was closed by our account specialists team.I've forwarded this issue to our...

appropriate team and requested them to look into this on priority. I just wanted to let you know I'll write back in 3-5 business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com  ======================================

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]