Amazon.com

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I looked into your account and see the $charge
you mentioned was processed on November for your Amazon Prime membership activation.I've checked your account and see that you selected “Two-Day Delivery with Amazon Prime” as the delivery method for the order you placed on ***, due to which we've charged $towards the Amazon Prime membership.However, I see that your Amazon Prime membership has been canceled and we've issued a refund of $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.Thank you for your feedback about the Amazon Prime membership programI've forwarded your feedback to our prime team for their consideration when planning future improvementsIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya *** A.Amazon.comhttp://www.amazon.com

Hello,A full refund has now been issued to the buyerUnless the seller confirms that they do not require return of the item, the buyer may contact the seller to arrange return of the item using the best method.-- Order Number: ***-- Date of Claim: September 20, 2017Thank you

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the disappointment and any inconvenience the delay of your order has caused and I appreciated
you taking the time to reach out about this.As a Prime member myself I can understand how disappointing it would be when your orders get delayedWe trusted UPS to deliver the package on time and they let us down on this occasionI've forwarded the experience to the shipping department so that they can investigate with the UPS for the delay to avoid such issues with your future orders.I've checked your order #*** and confirm that all the packages were deliveredI hope you have received the packagesIf you haven't received any of the them, please let us know the item name.I see that we have issued partial refund of $to compensate for the delayOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***You have been a wonderful customer and your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring againYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience this has caused.At Amazon.com, we routinely perform reviews of orders
and customer accounts to protect our customersThrough the course of business, the occasional problem is inevitableWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessary.I understand you're unhappy about the accidental hold of your accountI understand your request to contact via phone someone from department I'm sorry we're not able to contact you by phone.While Amazon.com does have a large staff to handle phone inquiries on general topics, there are certain specialized departments that work only via e-mailBecause of the size of our department and the specialized nature of our work, providing phone support would hamper our ability to serve the majority of our customers.As mentioned, The issuer of the card used to pay for an order from your Amazon.com account has contacted usYou disputed this charge with them, and they withdrew the payment made to AmazonAs a result of the dispute, we have not been paid for this order.Please see the transaction details belowIf you authorized this transaction, we can charge any valid card that is registered to your accountJust reply to this email with the card type, the last two digits, and the expiration dateFor your security, do not send full card numbers by email.If you want to use a card that is not registered to your account, fax the following information to our secure line at ***:-- The card type, the full credit or debit card number, and the expiration date-- The name, address, and phone number that the cardholder registered to the card-- Your order number and the total payment amount that you authorizePlease allow to business days for your payment to post.To protect your information, we let only a few account specialists see the documents that you fax to our secure lineOur Customer Service team cannot access these details, view your fax, or share more information about this matterThey can only verify that we sent this request.Here are the transaction details:-- Order number: ***-- Order date: August 26, 2016-- Disputed amount: USD-- Payment type: Visa-- Account number: ***-- Items in order: of (Bosch GLM C Bluetooth Enabled 330-Foot Lithium-Ion Laser Distance and Angle Measurer) for USDof (Panasonic DMC-ZS40S Digital Camera with 3.0-Inch LCD (Silver)) for USDIf you returned the merchandise, please send us the tracking information.Just check your email to reply to that teamAlthough the previous responses correctly reflect our current policy at this time, your account will be placed on hold.I hope this helpsPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,Please understand that you can cancel Prime Video orders from Your Account within hours of purchase, only if you have not streamed or downloaded the video. Otherwise, Prime Video orders are not returnable after purchase. We provide this information at the time of purchase and in the Prime Video Terms of Use (www.amazon.com/help/video/termsofuse). If you need help to download or accessing your videos, please contact us again for real-time troubleshooting. Prime Video specialists can be reached by phone or chat hours a day, seven days a week using the following link :www.amazon.com/gp/help/contact-us/digital-video.html Hence we don't have an option to issue refund for these orders. I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response. Regards, Manikanth T. Amazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease confirm when money from merchandise sold will be sent. Sincerely, *** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account.I am glad to see that your account is now reinstatedYou can
now go ahead and place orders via PrimeI understand you wanted refund for the Prime membershipI definitely understand your disappointmentHowever, I sincerely hope you would give us a chance to serve you better and retain your prime membershipIf you still wish to cancel Prime, I respect your decision, please reply to this email and we will be happy to help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: As stated previously there is no recourse noted on the Website as to how to reach the vendor direct outside of the Amazon email siteI want the info on how to reach them and want to verify if Amazon has followed up with them at all, as I intend to file a small claims action against both, if Amazon refuses to assist or share the contact information. Sincerely,*** ***

Hello,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand your concern regarding the return shipping charges and restocking fee
deducted for your order #***This is certainly not what we expect our customers to experience.I've also sent a report to our Investigations team about this issueRest assured each report they receive is investigated and the appropriate action is taken against the sellersWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Since the order is shipped and sold by a third party seller, I'll not be able to issue a refund directly on this orderTo make things right for you, as an exception I've issued a refund of $to your Visa card on one of your orders #114-0709114-shipped by Amazon.You'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=114-0709114-7941801...⇄ for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you have been receiving wrong item in both original and replacement ordersThis is really
not what we want you to experience and I do apologize for the inconvenience caused
I've checked your original order# *** and see that you have placed the order for the item "Apple MacBook Pro MF841LL/A 13.3-Inch Laptop with Retina Display (GB hard drive, GHz dual-core Intel Core iprocessor, GB MHz LPDDRR " and I understand that you have received wrong item in both original and replacement orders
To resolve this issue, We'll investigate further and make sure this doesn't happen to anyone elseIn the meantime, the item may temporarily be unavailable to purchase from amazon.com, though it may be available from other sellers on the Amazon.com website
Issues like this can usually be resolved within seven business days and I will make sure to followup with you once the issue is fixed so that you can reorder the item and receive the correct one
I understand that you would like to return the wrong itemsPlease click on the below to find the prepaid return mailing label to return the item at free of cost
***
I see that a label was already generated for the original orderIf you wish to return both original and replacement orders for a refund, you can return both of them for a refund and reorder the correct one once the issue is fixed
I can understand how disappointing this would be when things go wrongI appreciate your patience while I continue to work on this issue
Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again
Thanks for your understandingWe look forward to seeing you again
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed all of
our previous correspondence and I'm sorry for the incorrect information given to you regarding the refund on the orders.I've checked the orders and see that the total amount for the orders was $I also see that there was promotions applied on the ordersHere is the breakdown of the charges:Paid by CC : $22.75Promotion Applied : $61.72Total amount : $84.31Please understand that you do not receive a refund for any promotional discounts or coupons that were applied to an orderI'm sorry for any misunderstandingWe can only issue the refund for the amount charged to your Credit Card and this is the reason we've issued $to your gift card balance.However, I see that you've contacted our customer service department on December 8, and as a one time exception they've issued the promotional credit of $because we cannot issue promotions applied on your orders in the form of gift card balance.As the orders were sold by sellers, because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Regarding your order #***, as per the tracking I see that the order has been delivered on December 9, 12:06:PM.If you have any other questions, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Thank You Amazon and Revdex.com for resolving this issue, 2-days I will see that refund of $but I just wanted to let Amazon know that I closed my seller account last month because of this issue, So there no way you can credit the $back to my seller account I will need a check sent
*** ***
Caminito Amerigo
Unit
Chula Vista, Ca
(619)-342-

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issue you had with the gift card.I've checked your account and was unable to find any
email regarding gift card sent to this email addressAlso I was unable to find any conversation with the customer service.I would request you to please forward us the email address you have received and use the email address to which you received the email so that we can help you.If possible, please let us know the Gift Card number so that it will help us investigate this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the unexpected delay in processing the refund for your Order ID: ***.I've
verified and see that we had issued refund of $on November 26, but, unfortunately due to some technical issue, the refund didn't completedIt is still in processing state.***, please don't worry, I've cancelled that refund and issued special case refund of $and this should be completed in the next 3-business days.Please be informed that the break down of this refund will be:1- $98.312- $69.71Thus making the total to $167.48.Once again please accept my apologies for any inconvenience caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along
to the appropriate people on our Customer Service team.Upon checking, I can confirm that our CS team issued refunds for the orders.To compensate for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

I'm Manikanth from Amazon.com. I'm glad to hear that the issue with your amazon account has been resolved. We apologize for the inconvenience caused to you in this regard.I hope you're able to access your account without any hassle now.We appreciate your understanding in this regard.Regards, Manikanth T. Amazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: Since I've filed this complaint, I have placed another order, and it was never delivered and Amazon is still reporting information regarding shipping information Although Jahnavi as been the most helpful from Amazon, it still falls short I reached out to him agin, as I also contacted Consumet Protection, he was not as understanding I still believe that Amazon should be fined or I may consider contacting a lawyer regarding the Prime Membership policy
Sincerely,
*** ***

Hello Mr*** *** ***I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for any trouble caused by this delayed
orderWe always hope our customers have a rewarding shopping experience, and I'm disappointed that wasn't the case here.Our delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.The One-Day or Two-Day delivery option you choose may not directly correspond with the carrier-branded shipping service used to deliver your packageWe use your desire for a specific delivery date along with our knowledge of carrier capabilities (acquired through sending millions of shipments) to select the most appropriate and efficient shipping service available for your order.We apologize for any misunderstandingFor a complete description of our shipping options, please visit our Help pages:http://www.amazon.com/help/shippingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: This was the same unsatisfactory solution you had beforeNothing changedI am still out real money because of the time spent on this and with a defective productI made it clear that the resolution was not sufficient however you did not even acknowledge my request.
Sincerely,
*** ***

Revdex.com:
complaint was resolvedThank you Sincerely, *** ***