I placed an order back in February of and never received the productsI had to inquire about them through customer service back in April of and was advised that the products would come within a few weeksA month later I never received my products and made another inquiry in which I was told that the items were out of stock so I was going to receive a refund within 5-business daysNow that it is a month later, I still haven't received my refund and when I spoke with customer service they advised me that they wouldn't issue a refund but a credit for the website insteadI think it is highly unacceptable that I have had to make contact with them all times because they never once notified me about the current situation and to be told that I'd receive a refund and later be told that I wouldn't get one is unprofessionalI was advised to contact the company via phone and it is impossible to get throughHaving to waste my time on the phone to rectify a problem that should have
I had a credit of $with BTRI asked for a refund after waiting months for my merchandise that never arrivedI was told they could not give me a refund as they were under new management/ownership but that they would honor my creditWell it has disappeared and I have called and chatted and I keep being told to give them to daysAfter days I called/chatted again and was told another to days! I found an event I wanted to use my credit on and when I told this to customer service she told me that I would have to pay for itWell I wasn't going to do that so the event I wanted to use my credit on expired:(( Very poor customer service and very unhelpful customer serviceI don't think anyone who has a credit with BTR will ever receive it
Placed an order on February 24th, and cannot secure a delivery date and they just keep making excusesItem shipped on 3/11/but they have no Tracking information
I ordered a pair of boots in Feb,2016, from Beyond The RackWhen I received the boots, I realized they sent me a boot in which I did not orderThe very same day I received the wrong pair of boots, I phoned Beyond The Rack I informed them in that the sent me the wrong bootI told them I will be returning the boots, and would like for them to place my money back on my Credit cardAfter weeks became months,and having not received my refund, I called them numerous timesI had conversation with different associates , stating my claimThey would pull my account and see that I indeed placed and, returned a pair of boots, via UPS to Beyond The RackEach time I phoned them , they would tell me either I will have my money back on my card within weeksOne of the dates given to me via telephone was March 28, They also told me I would receive an email when they replaced my refund back to my cardIt is not June, and I have still not received a refund, or an emailI tried phonin
Beyond the Rack
Ordered something on Cyber Monday, tried to apply discount offered for that day Didn't work Contacted company to resolve Not resolved
Contacted company to cancel order So far, part of order still shipped
Terrible service delays with canned replies to complaints
I placed orders with this company and to date have not received the orders
Order#: *** SKU: EXCSF001273LV
Placed on March
Order#: *** SKU: GOBMAR
Placed on February
Latest Case# *** from Customer Service - who advised me to wait one to two weeks
I wrote to the CEO Yona S*** on 4/22/who responded immediately via email advising he was forwarding this issue to Dave F* VP of Operations
I emailed MrF* on April 30/ as I had not heard from him
On May 1/MrF* emailed asking if he could call me on May 2/and I agreedWe spoke on May 2/and MrF* explained the re-organization had caused many delivery issues but if I could be patient, he assured me the issues would be resolve and I would receive my items
I did not receive my orders and I then emailed MrF* June & 3/and left a voicemail on June 10/I never received a response so therefore I emailed the CEO again on
I placed a order #*** on 1/31/with this companyI got tired of waiting so I called in to cancel on 2/17/I spoke with Jared and he said he would send me a email and that I would get a refund in3-5daysOn 2/23/I called in to check the status of my refund and I spoke to Khis and she said that I would post in hoursI check my account today 2/24/there is no credit on my account as of yetToday 2/24/Rome calls and tells me that my item is going to be cancelled because there is something wrong with the item I told him that I cancelled on 2/17/and requested to speak to a supervisor to find out what was goingEach time I spoke to a rep they wouldn't put a supervisor on the phoneI am really upset with companyAll I want is my money back and they a giving me informationthis is not a good way to do business
I ordered bedding months ago, and my order still says "on track"I have emailed times and phoned 5+ times, only getting through to a service rep twice, and one awnsered emailEverytime they reassure me my order is still "on track"They promised a month ago it would be shipped in weeks, but today said it's still en route to themRefusing to give my money back, but would gladly cancel the order for BTR credit!! Do not give your money to this company, you won't get your product or see your money again!!
Placed an order February 15, Was told that it would be shipped Feb Nothing was shipped, contacted customer services several times to be told that it would ship soonCustomer service said they would contact me back in reference to shipping dateI was never contacted backIt is not March 23, I have not received my items nor heard from a representative
Beyond the Rack
Ordered something on Cyber Monday, tried to apply discount offered for that day Didn't work Contacted company to resolve Not resolved
Contacted company to cancel order So far, part of order still shipped
Terrible service delays with canned replies to complaints
I have been a loyal customer to Beyond The Rack for several years; the product sales, customer service and ethical business practices was the hallmark for other online retailers to followIt was not uncommon for me to place an order of several items on a weekly basis; without fail, delivery time was reasonable and any problems were always resolved quickly and effectivelyEverything changed six months ago
After waiting four or more months for orders to be fulfilled, Beyond The Rack has failed to deliver these itemsAfter much communication with customer care, numerous promises of future delivery, the items were canceledAfter pleading with them to refund all of my money for orders they failed to fulfill, I fought for and eventually accepted a store credit for future purchases
What good is a store credit with a company who rarely completes their orders? I recently conducted some online research and discovered this company has undergone creditor protectionTheir Facebook pag
I ordered several items that would be here before Christmas and the company has no one accountable to give you information, they do not have any care that items have not been receivedNow there are items that they are not shipping because there was an inventory error after they changed the ship date times, I am never going to shop with this company ever again this is just one of many items not yet received
I had a credit of approximately with beyond the rack until recentlyWhen I logged into my account I was surprised to see all my purchase history along with my account balance is goneWhats creepy is all my emails from beyond the rack about my order shipments and account balance is gone from my inboxI called them and received a lame response that the company is now under new ownership and cannot honor old balancesIs this even leagal? Arent there any laws to protect the consumerAre consumers who shop online that vulnerable to this kind of deception? Please read the email that I received from those crooks from beyond the rack
Update for Case #*** - "Credit Inquiry"
Hi Sujatha,
Canada Inc(formerly known as Beyond the Rack) filed for protection with the court last March 24th and was purchased by a new owner May 24th The company is now under Canada Inc
As the company is under new ownership we cannot apply Beyond the Rack c
Had a store credit and now it's gone !!!
New management/new owner so they can not honor the creditHow is this legal?
What to say they are not going to do this again?
DO NOT SHOP on this website..thieves!!!
Similarly to my fellow reviewers I have also been having terrible experiences with this company5yrs ago when I was in university I ordered basically my whole dorm furnishings and wardrobe through BTR and rec'd all of it in delayed time, but I got it all so I was happyThis year with months to an event date (a birthday and a wedding) I ordered items anticipating that the delivery time is pretty horribleIts now months later, a couple items came, but I've been trying to get the refund for the unshipped items to no availThe total value of the unshipped items is over $over ordersI have emailed them multiple times, many of which go ignored, others are replied with vague answersThe last reply I got indicated a refund would be made on my order (which one????? there's 3) as the supplier could not deliver the itemsof course the throw blame to their suppliers and not their terrible system and even worse service teamSave yourself the hasslego to winners/homesense/tjmax for off the rack shopping
I purchased a designer bag which I believed to be fraudulent/not authentic As a result, I returned the goods and the retailer will not return my funds I understand that they issue store credit but I don't trust that their products are as advertised and thus choose not to ever purchase from them again
I have a $ credit which was supposed to be refunded due to numerous issues with quality/deliveryI have retained volumes of correspondence with customer services, they promised to refund me, never did, and it lasted for at least monthsThen I decided to use the credit and to purchase an item on their website - little did I know, now their visa connection does not work at allAs a result I cannot use the creditI've contacted the customer service, wasted another three weeks hearing promises it's going to be fixed, etcNow I 've lost all faith in this companyMy questions - what can be done about this 101$ ?
On March 24, placed order number *** which contained items for deliveryThe estimated ship dated is noted as May - 7thAs of today, June 2, the tracking information still shows these dates for shippingSeveral times in the past week I have telephoned the business at ###-###-#### & reached an automated voice message indicating that "as you are probably aware we are having technical difficulty with our telephone systemContact us by email or web chat."
I sent an email several weeks ago using Beyond the Rack's email page and as such have no physical record of my messageHave had no response to the email which is why I have attempted to reach the business by telephone still to no availAm not able to locate a link for web chat on their website
At this point I am infuriated with the absolute poor customer service & must insist upon full refund of $
Kindly advise what further information you may require in order for you to take action against this busi
I placed an order back in February of and never received the productsI had to inquire about them through customer service back in April of and was advised that the products would come within a few weeksA month later I never received my products and made another inquiry in which I was told that the items were out of stock so I was going to receive a refund within 5-business daysNow that it is a month later, I still haven't received my refund and when I spoke with customer service they advised me that they wouldn't issue a refund but a credit for the website insteadI think it is highly unacceptable that I have had to make contact with them all times because they never once notified me about the current situation and to be told that I'd receive a refund and later be told that I wouldn't get one is unprofessionalI was advised to contact the company via phone and it is impossible to get throughHaving to waste my time on the phone to rectify a problem that should have
This company took my money and Ive been trying to get this resolved for a year
I had a credit of $with BTRI asked for a refund after waiting months for my merchandise that never arrivedI was told they could not give me a refund as they were under new management/ownership but that they would honor my creditWell it has disappeared and I have called and chatted and I keep being told to give them to daysAfter days I called/chatted again and was told another to days! I found an event I wanted to use my credit on and when I told this to customer service she told me that I would have to pay for itWell I wasn't going to do that so the event I wanted to use my credit on expired:(( Very poor customer service and very unhelpful customer serviceI don't think anyone who has a credit with BTR will ever receive it
Placed an order on February 24th, and cannot secure a delivery date and they just keep making excusesItem shipped on 3/11/but they have no Tracking information
Missing credit of CAD$ 155.94$ from the account
I ordered a pair of boots in Feb,2016, from Beyond The RackWhen I received the boots, I realized they sent me a boot in which I did not orderThe very same day I received the wrong pair of boots, I phoned Beyond The Rack I informed them in that the sent me the wrong bootI told them I will be returning the boots, and would like for them to place my money back on my Credit cardAfter weeks became months,and having not received my refund, I called them numerous timesI had conversation with different associates , stating my claimThey would pull my account and see that I indeed placed and, returned a pair of boots, via UPS to Beyond The RackEach time I phoned them , they would tell me either I will have my money back on my card within weeksOne of the dates given to me via telephone was March 28, They also told me I would receive an email when they replaced my refund back to my cardIt is not June, and I have still not received a refund, or an emailI tried phonin
Beyond the Rack
Ordered something on Cyber Monday, tried to apply discount offered for that day Didn't work Contacted company to resolve Not resolved
Contacted company to cancel order So far, part of order still shipped
Terrible service delays with canned replies to complaints
I placed orders with this company and to date have not received the orders
* VP of Operations
* on April 30/ as I had not heard from him
* emailed asking if he could call me on May 2/and I agreedWe spoke on May 2/and MrF
* explained the re-organization had caused many delivery issues but if I could be patient, he assured me the issues would be resolve and I would receive my items
* June & 3/and left a voicemail on June 10/I never received a response so therefore I emailed the CEO again on
Order#: *** SKU: EXCSF001273LV
Placed on March
Order#: *** SKU: GOBMAR
Placed on February
Latest Case# *** from Customer Service - who advised me to wait one to two weeks
I wrote to the CEO Yona S*** on 4/22/who responded immediately via email advising he was forwarding this issue to Dave F
I emailed MrF
On May 1/MrF
I did not receive my orders and I then emailed MrF
I placed a order #*** on 1/31/with this companyI got tired of waiting so I called in to cancel on 2/17/I spoke with Jared and he said he would send me a email and that I would get a refund in3-5daysOn 2/23/I called in to check the status of my refund and I spoke to Khis and she said that I would post in hoursI check my account today 2/24/there is no credit on my account as of yetToday 2/24/Rome calls and tells me that my item is going to be cancelled because there is something wrong with the item I told him that I cancelled on 2/17/and requested to speak to a supervisor to find out what was goingEach time I spoke to a rep they wouldn't put a supervisor on the phoneI am really upset with companyAll I want is my money back and they a giving me informationthis is not a good way to do business
I ordered bedding months ago, and my order still says "on track"I have emailed times and phoned 5+ times, only getting through to a service rep twice, and one awnsered emailEverytime they reassure me my order is still "on track"They promised a month ago it would be shipped in weeks, but today said it's still en route to themRefusing to give my money back, but would gladly cancel the order for BTR credit!! Do not give your money to this company, you won't get your product or see your money again!!
Placed an order February 15, Was told that it would be shipped Feb Nothing was shipped, contacted customer services several times to be told that it would ship soonCustomer service said they would contact me back in reference to shipping dateI was never contacted backIt is not March 23, I have not received my items nor heard from a representative
Beyond the Rack
Ordered something on Cyber Monday, tried to apply discount offered for that day Didn't work Contacted company to resolve Not resolved
Contacted company to cancel order So far, part of order still shipped
Terrible service delays with canned replies to complaints
I have been a loyal customer to Beyond The Rack for several years; the product sales, customer service and ethical business practices was the hallmark for other online retailers to followIt was not uncommon for me to place an order of several items on a weekly basis; without fail, delivery time was reasonable and any problems were always resolved quickly and effectivelyEverything changed six months ago
After waiting four or more months for orders to be fulfilled, Beyond The Rack has failed to deliver these itemsAfter much communication with customer care, numerous promises of future delivery, the items were canceledAfter pleading with them to refund all of my money for orders they failed to fulfill, I fought for and eventually accepted a store credit for future purchases
What good is a store credit with a company who rarely completes their orders? I recently conducted some online research and discovered this company has undergone creditor protectionTheir Facebook pag
I ordered several items that would be here before Christmas and the company has no one accountable to give you information, they do not have any care that items have not been receivedNow there are items that they are not shipping because there was an inventory error after they changed the ship date times, I am never going to shop with this company ever again this is just one of many items not yet received
I had a credit of approximately with beyond the rack until recentlyWhen I logged into my account I was surprised to see all my purchase history along with my account balance is goneWhats creepy is all my emails from beyond the rack about my order shipments and account balance is gone from my inboxI called them and received a lame response that the company is now under new ownership and cannot honor old balancesIs this even leagal? Arent there any laws to protect the consumerAre consumers who shop online that vulnerable to this kind of deception? Please read the email that I received from those crooks from beyond the rack
Update for Case #*** - "Credit Inquiry"
Hi Sujatha,
Canada Inc(formerly known as Beyond the Rack) filed for protection with the court last March 24th and was purchased by a new owner May 24th The company is now under Canada Inc
As the company is under new ownership we cannot apply Beyond the Rack c
Had a store credit and now it's gone !!!
New management/new owner so they can not honor the creditHow is this legal?
What to say they are not going to do this again?
DO NOT SHOP on this website..thieves!!!
Similarly to my fellow reviewers I have also been having terrible experiences with this company5yrs ago when I was in university I ordered basically my whole dorm furnishings and wardrobe through BTR and rec'd all of it in delayed time, but I got it all so I was happyThis year with months to an event date (a birthday and a wedding) I ordered items anticipating that the delivery time is pretty horribleIts now months later, a couple items came, but I've been trying to get the refund for the unshipped items to no availThe total value of the unshipped items is over $over ordersI have emailed them multiple times, many of which go ignored, others are replied with vague answersThe last reply I got indicated a refund would be made on my order (which one????? there's 3) as the supplier could not deliver the itemsof course the throw blame to their suppliers and not their terrible system and even worse service teamSave yourself the hasslego to winners/homesense/tjmax for off the rack shopping
I purchased a designer bag which I believed to be fraudulent/not authentic As a result, I returned the goods and the retailer will not return my funds I understand that they issue store credit but I don't trust that their products are as advertised and thus choose not to ever purchase from them again
I have a $ credit which was supposed to be refunded due to numerous issues with quality/deliveryI have retained volumes of correspondence with customer services, they promised to refund me, never did, and it lasted for at least monthsThen I decided to use the credit and to purchase an item on their website - little did I know, now their visa connection does not work at allAs a result I cannot use the creditI've contacted the customer service, wasted another three weeks hearing promises it's going to be fixed, etcNow I 've lost all faith in this companyMy questions - what can be done about this 101$ ?
On March 24, placed order number *** which contained items for deliveryThe estimated ship dated is noted as May - 7thAs of today, June 2, the tracking information still shows these dates for shippingSeveral times in the past week I have telephoned the business at ###-###-#### & reached an automated voice message indicating that "as you are probably aware we are having technical difficulty with our telephone systemContact us by email or web chat."
I sent an email several weeks ago using Beyond the Rack's email page and as such have no physical record of my messageHave had no response to the email which is why I have attempted to reach the business by telephone still to no availAm not able to locate a link for web chat on their website
At this point I am infuriated with the absolute poor customer service & must insist upon full refund of $
Kindly advise what further information you may require in order for you to take action against this busi