A recent order of mine was cancelled by the company long after it should have shipped, but I was not refunded my moneyThey instead gave me store credit despite the fact that it was not me who cancelled the order
Ordered item November 30thItem was shipped December 5thOn December 17th UPS notified me that my package was damaged and that they were contacting the seller
12/I contacted the seller about my package being damaged and when I'd get a replacement but they told me to contact them when I received my package
12/Another email to seller and a reply saying to give them - weeks to have the item delivered to my door
12/Another email and they said they hadn't heard from UPS and to give them - hours
After that last email they refuse to answer any more emailsI emailed them this week to have them just cancel my order and refund my money but that went ignored as wellI tried chat and they stopped replying when I gave them my order#Phone call and they just told me the same - hours
I called today and was told that they were going to file a complaint with UPS When I asked why this wasn't done when I first reported that UPS said the item was damaged, I could
I had a balance of $plus free shipping.When I called in to confirm this information I was told the company was sold and I should call another number for my refund.This was in January I called today and the Rep told me I don't get a refund that I used it in I have emails with my balance on it from I just want my money back
I recently purchased three burberry scarves(Order #: ***) from beyond the rack, but when I go through internet I found lots of people saying that the burberry scarves bought from beyond the rack are fake
after that I took them in store to compareThe sales told me they are fake
I request for a full refund back to my credit card including shipping feehowever, their customers service department replied to me I only can get the beyond the rack credit for future purchase
I am not interesting to buy any other products from this website, I need a fully refund to my credit card, thanks
here is some links of the reviews of the fake burberry scarves
Beyond the rack won't honor their return policy or communicate with me at allTheir phone, live chat, and email are all non-respondent or even closed, despite their contract reading being openThe first issue was that they charged me but told me they were going to send something I didn't request insteadThen, they marked items as shipped, but didn't actually ship them until I threatened to contact youOnce received the items were of poor qualityThey state they have a day guarantee, and ship items with a return labelThere was no return label, and they are not respondent through any communicationsOrder # ***
I have returned a number of items and should have a credit to my account I sent an email to which I received a reply that confirmed I had over $in credits and that someone would look into it and get back to me within hrs I have subsequently sent more emails and have heard absolutely nothing It has been at least a month that I have been waiting
I ordered an item from the Company on September 24, On November 20, I contacted the company by email in regards to my order I received a prompt reply stating that my item was on its way to their warehouse and I should be getting it within 1-weeks
On January 4, I contacted the company again via email as I had not received the item nor any communication I received a prompt reply stating that the item is now scheduled to be at their warehouse the following week They said it could take up to days to fill the order They said that I would receive an email stating that they have shipped the item
I went onto their website and noticed that my item was marked as refunded and that I was given a store credit I emailed them on February 6, stating that I do not want a credit I stated that if I will not be getting the item, I would like a refund I have not received a reply from that email nor a refund
I had placed an order in JanuaryCome to find out months later they can not for fill the order ( after phone calls of telling me more week we should have a delivery date)Then the phones did not work for a month an the person that I chatted with advised I will be receiving a refundweeks later NO refund called again still no phone chatted over internet and was told refund will be issued within a weekA week later I see I have a credit in my account
When I called to ask why I was told they were bought by another company and can not refund my money
So they have my money and did not ship me my itemIt should be my choice if I want to buy anything from them or notThey are basically forcing you to order from them as they will not give money back due to their incompetence
I HAVE BEEN TALKING TO CUSTOMER SERVICE SINCE MAY ABOUT MY REFUND FOR AN ARTICLE THAT I SENT BACK FOR REFUNDTHEY TOLD ME THEY RECEIVED THE ITEM AND IT IS BEING PROCESSED AND THAT IS ALL THEY EVER SAY IT IS WAY OVER A MONTH AND I STILL HAVE NOT RECEIVED A REFUND AND CREDIT I TOLD THEM I WOULD BE NOTIFYING THE Revdex.com BUT I DONT THINK THEY CARE!
Received order yesterday 6/6/17, open product and it was not what I ordered Contact Beyond the rack and they were closed, so sent a email to them I also contacted Paypal to whom I paid through and put in a dispute I called Beyond the rack this morning 6/7/and spoken with a rep out in Canada name: Carla C*** and she directly advised to me after I told her my experience, she expressed that the item is final sale and not returnable due to its a expensive item and she would have to request a supervisor to call me back! So her is my problem and I already know where its going with this company due to them sending me the wrong item! They also had the nerve to put a tag on the product with the same sku# of a Waist Pouch *** in Brown *** *** bag when it not I did research online and found the bag they sent me is a *** *** *** *** waist bag with terrible damage! this is fraud to me!! I don't like to do business with a company that sets off fraud a
I placed an order with Beyond The Rack on February 21, At that point I was told it could take couple of weeks for deliveryI was ok with thatHowever when I still haven't received anything in April I started asking questionsMy emails were not returned until weeks later and I was told there is a delay with supplier and I should just wait a little longerThis continued in April and MayAt the end of May I was told they discovered that my order was not shipped and their supplier now doesn't have the itemSo they will refund my original form of paymentDIDN'T! Second week of June I received an email saying my money will be "refunded" to me in a form of a store credit
I can't order anything at this store - Why would I do that? Orders don't get shipped - so why would I need a store creditFiling a complaint now!
I returned an item I purchased from Beyond the Rack in February and was told I would receive a full refund for the item returned because it was damaged They have still not given me my refund yet and are now refusing to because of new management I have emails from the company from February up until weeks ago that said they would be refunding me, and most recently send me a refund check in the mail I have written proof from this company that they would send a refund check in the mail and that is what they need to do
I HAD A CREDIT OF $ON BEYONDTHERACK.COMWhen I called them up I was told that previous owner file for buncrupcy and they can do nothing about it I have to contact local consumer affair office
Case Issue: ***I have spoken with (EARL, AUDREY, SARA, and one other) agents that cannot get my REFUND for $back into my account....Money I paid, for a product that was BROKEN and returnd, now is in holdingI have been calling since JUNE to settle thisI need to know WHO that is a MANAGER level to speak with about this...it is MY money...I paid...and have not gotten credit or a check back...I need this resolved, this month it will be ONE YEARinsane
Order #: *** Items: CLO9631P17401BK, CLO9512P17401TP
1) I ordered the items on April,
2) As the intended shipping date was May, I decided to cancel the order
3) I sent my 1-st cancellation request on April,
4) I sent my second cancellation request on May
5) I followed up on the chat line (I don't remember the name of the rep) who assured me that the order was cancelled
6) I checked on May - it was not cancelled
7) On May I talked on the chat line with Adrian who gave the confirmation number for cancellation - *** 8) Later same day I was sent an e-mail that it was shipped nevertheless
9) As the item never arrived I sent an e-mail on May
10) I got a response on June, that "This was already escalated to the department in-charged and they are already doing their best to process all these request as soon as possible"
11) No info about refund as of EOD June,
The company owe me $worth of refund for a merchandise I returned The company refused to refund me Below is the reason the company gave me:
Case Message History
-----Original Message-----
From: Rebecca Olaivar
Sent: 10/20/
Subject: Account Balance Recovery - $
Dear BTR Shopper,
Thank you for contacting BTR,
We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer issue any form of refund/credit for the previous return credits (***) afor the amount $
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership This is the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form
To help you better with your request, it would be best to contact your local Consumer Protection and advise them of a
I ordered some bedding through beyondtherack.com on April 18, At this time, it indicated a shipping date three weeks beyond the order, approximately When I looked at shipping information close to the actual shipping date, it had changed It continued to change until I contacted BTR on May 31, inquiring as to the status of my order They replied on Junethat they were having issues with the supplier and would refund my original method of payment, which I used *** for, within 3-business days I never received that refund I emailed back on June 24, which I never received any reply to I did receive an e-mail that stated I had a store credit, which I had missed but it was not what they originally had said on June On July 18, I contacted their online chat agent to resolve this and they directed me to call their toll-free number, which I did I was informed by their agent that they would be unable to process the refund and I was left with the store credit When I asked to speak to their manager, they would not put me in contact with them or have them contact me I am pursuing a claim through *** but it should not have reached there, especially since they promised to refund my original payment within 3-business days on June 1, I am entirely not satisfied and feel this is somewhat fraudulent, given the earlier e-mail response I received
On April 28th 2016, I place an Order for dresses with Beyond The RackThe transaction was completed online: Order # ***The purchase amount total was $When I got the confirmation the next day in my email the advised shipping date was between May 16th - 21st On May 22nd I send an email to Beyond the Rack inquiring about the order And this is the email response I received
Update for Case #*** - "** CC ** *** - No Stock"
Hi ***,
Thank you for contacting Beyond the Rack
We apologize that you were not notified sooner, however, after further investigation, All of your items from order *** that was originally ordered did not ship due to a supplier inventory errorOur Sales team has worked with the supplier to fulfill your order, but the item was unavailableSince we ship most orders within 2-weeks, errors such as in this case are unfortunately not discovered until the supplier sends us the merchandise and we prepare to ship your order
Company was sold and my balance of $was stolen by the companyI messages customer service even called and they were very disrespectful saying my message would be answered in five daysIt's been two months and no answer has been sentThey simply disregard my complaint saying the company had changed owners as if it was my fault and I had to lose my money
I placed two orders on February 11, with this business: Order numbers *** and ***I have yet to receive my ordersI called customer service on March 22, and was informed that my orders would ship on March 25, I tried to teach my orders on the business's website and they still have not been shippedI have called over a dozen times on March and 30, 2016, and no one will answer the phone
A recent order of mine was cancelled by the company long after it should have shipped, but I was not refunded my moneyThey instead gave me store credit despite the fact that it was not me who cancelled the order
Ordered item November 30thItem was shipped December 5thOn December 17th UPS notified me that my package was damaged and that they were contacting the seller
12/I contacted the seller about my package being damaged and when I'd get a replacement but they told me to contact them when I received my package
12/Another email to seller and a reply saying to give them - weeks to have the item delivered to my door
12/Another email and they said they hadn't heard from UPS and to give them - hours
After that last email they refuse to answer any more emailsI emailed them this week to have them just cancel my order and refund my money but that went ignored as wellI tried chat and they stopped replying when I gave them my order#Phone call and they just told me the same - hours
I called today and was told that they were going to file a complaint with UPS When I asked why this wasn't done when I first reported that UPS said the item was damaged, I could
I had a balance of $plus free shipping.When I called in to confirm this information I was told the company was sold and I should call another number for my refund.This was in January I called today and the Rep told me I don't get a refund that I used it in I have emails with my balance on it from I just want my money back
I recently purchased three burberry scarves(Order #: ***) from beyond the rack, but when I go through internet I found lots of people saying that the burberry scarves bought from beyond the rack are fake
after that I took them in store to compareThe sales told me they are fake
I request for a full refund back to my credit card including shipping feehowever, their customers service department replied to me I only can get the beyond the rack credit for future purchase
I am not interesting to buy any other products from this website, I need a fully refund to my credit card, thanks
here is some links of the reviews of the fake burberry scarves
Beyond the rack won't honor their return policy or communicate with me at allTheir phone, live chat, and email are all non-respondent or even closed, despite their contract reading being openThe first issue was that they charged me but told me they were going to send something I didn't request insteadThen, they marked items as shipped, but didn't actually ship them until I threatened to contact youOnce received the items were of poor qualityThey state they have a day guarantee, and ship items with a return labelThere was no return label, and they are not respondent through any communicationsOrder # ***
I have returned a number of items and should have a credit to my account I sent an email to which I received a reply that confirmed I had over $in credits and that someone would look into it and get back to me within hrs I have subsequently sent more emails and have heard absolutely nothing It has been at least a month that I have been waiting
I ordered an item from the Company on September 24, On November 20, I contacted the company by email in regards to my order I received a prompt reply stating that my item was on its way to their warehouse and I should be getting it within 1-weeks
On January 4, I contacted the company again via email as I had not received the item nor any communication I received a prompt reply stating that the item is now scheduled to be at their warehouse the following week They said it could take up to days to fill the order They said that I would receive an email stating that they have shipped the item
I went onto their website and noticed that my item was marked as refunded and that I was given a store credit I emailed them on February 6, stating that I do not want a credit I stated that if I will not be getting the item, I would like a refund I have not received a reply from that email nor a refund
I had placed an order in JanuaryCome to find out months later they can not for fill the order ( after phone calls of telling me more week we should have a delivery date)Then the phones did not work for a month an the person that I chatted with advised I will be receiving a refundweeks later NO refund called again still no phone chatted over internet and was told refund will be issued within a weekA week later I see I have a credit in my account
When I called to ask why I was told they were bought by another company and can not refund my money
So they have my money and did not ship me my itemIt should be my choice if I want to buy anything from them or notThey are basically forcing you to order from them as they will not give money back due to their incompetence
I HAVE BEEN TALKING TO CUSTOMER SERVICE SINCE MAY ABOUT MY REFUND FOR AN ARTICLE THAT I SENT BACK FOR REFUNDTHEY TOLD ME THEY RECEIVED THE ITEM AND IT IS BEING PROCESSED AND THAT IS ALL THEY EVER SAY IT IS WAY OVER A MONTH AND I STILL HAVE NOT RECEIVED A REFUND AND CREDIT I TOLD THEM I WOULD BE NOTIFYING THE Revdex.com BUT I DONT THINK THEY CARE!
Received order yesterday 6/6/17, open product and it was not what I ordered Contact Beyond the rack and they were closed, so sent a email to them I also contacted Paypal to whom I paid through and put in a dispute I called Beyond the rack this morning 6/7/and spoken with a rep out in Canada name: Carla C*** and she directly advised to me after I told her my experience, she expressed that the item is final sale and not returnable due to its a expensive item and she would have to request a supervisor to call me back! So her is my problem and I already know where its going with this company due to them sending me the wrong item! They also had the nerve to put a tag on the product with the same sku# of a Waist Pouch *** in Brown *** *** bag when it not I did research online and found the bag they sent me is a *** *** *** *** waist bag with terrible damage! this is fraud to me!! I don't like to do business with a company that sets off fraud a
I placed an order with Beyond The Rack on February 21, At that point I was told it could take couple of weeks for deliveryI was ok with thatHowever when I still haven't received anything in April I started asking questionsMy emails were not returned until weeks later and I was told there is a delay with supplier and I should just wait a little longerThis continued in April and MayAt the end of May I was told they discovered that my order was not shipped and their supplier now doesn't have the itemSo they will refund my original form of paymentDIDN'T! Second week of June I received an email saying my money will be "refunded" to me in a form of a store credit
I can't order anything at this store - Why would I do that? Orders don't get shipped - so why would I need a store creditFiling a complaint now!
I returned an item I purchased from Beyond the Rack in February and was told I would receive a full refund for the item returned because it was damaged They have still not given me my refund yet and are now refusing to because of new management I have emails from the company from February up until weeks ago that said they would be refunding me, and most recently send me a refund check in the mail I have written proof from this company that they would send a refund check in the mail and that is what they need to do
I HAD A CREDIT OF $ON BEYONDTHERACK.COMWhen I called them up I was told that previous owner file for buncrupcy and they can do nothing about it I have to contact local consumer affair office
Case Issue: ***I have spoken with (EARL, AUDREY, SARA, and one other) agents that cannot get my REFUND for $back into my account....Money I paid, for a product that was BROKEN and returnd, now is in holdingI have been calling since JUNE to settle thisI need to know WHO that is a MANAGER level to speak with about this...it is MY money...I paid...and have not gotten credit or a check back...I need this resolved, this month it will be ONE YEARinsane
Order #: *** Items: CLO9631P17401BK, CLO9512P17401TP
1) I ordered the items on April,
2) As the intended shipping date was May, I decided to cancel the order
3) I sent my 1-st cancellation request on April,
4) I sent my second cancellation request on May
5) I followed up on the chat line (I don't remember the name of the rep) who assured me that the order was cancelled
6) I checked on May - it was not cancelled
7) On May I talked on the chat line with Adrian who gave the confirmation number for cancellation - *** 8) Later same day I was sent an e-mail that it was shipped nevertheless
9) As the item never arrived I sent an e-mail on May
10) I got a response on June, that "This was already escalated to the department in-charged and they are already doing their best to process all these request as soon as possible"
11) No info about refund as of EOD June,
The company owe me $worth of refund for a merchandise I returned The company refused to refund me Below is the reason the company gave me:
Case Message History
-----Original Message-----
From: Rebecca Olaivar
Sent: 10/20/
Subject: Account Balance Recovery - $
Dear BTR Shopper,
Thank you for contacting BTR,
We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer issue any form of refund/credit for the previous return credits (***) afor the amount $
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership This is the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form
To help you better with your request, it would be best to contact your local Consumer Protection and advise them of a
I ordered some bedding through beyondtherack.com on April 18, At this time, it indicated a shipping date three weeks beyond the order, approximately When I looked at shipping information close to the actual shipping date, it had changed It continued to change until I contacted BTR on May 31, inquiring as to the status of my order They replied on Junethat they were having issues with the supplier and would refund my original method of payment, which I used *** for, within 3-business days I never received that refund I emailed back on June 24, which I never received any reply to I did receive an e-mail that stated I had a store credit, which I had missed but it was not what they originally had said on June On July 18, I contacted their online chat agent to resolve this and they directed me to call their toll-free number, which I did I was informed by their agent that they would be unable to process the refund and I was left with the store credit When I asked to speak to their manager, they would not put me in contact with them or have them contact me I am pursuing a claim through *** but it should not have reached there, especially since they promised to refund my original payment within 3-business days on June 1, I am entirely not satisfied and feel this is somewhat fraudulent, given the earlier e-mail response I received
On April 28th 2016, I place an Order for dresses with Beyond The RackThe transaction was completed online: Order # ***The purchase amount total was $When I got the confirmation the next day in my email the advised shipping date was between May 16th - 21st On May 22nd I send an email to Beyond the Rack inquiring about the order And this is the email response I received
Update for Case #*** - "** CC ** *** - No Stock"
Hi ***,
Thank you for contacting Beyond the Rack
We apologize that you were not notified sooner, however, after further investigation, All of your items from order *** that was originally ordered did not ship due to a supplier inventory errorOur Sales team has worked with the supplier to fulfill your order, but the item was unavailableSince we ship most orders within 2-weeks, errors such as in this case are unfortunately not discovered until the supplier sends us the merchandise and we prepare to ship your order
Company was sold and my balance of $was stolen by the companyI messages customer service even called and they were very disrespectful saying my message would be answered in five daysIt's been two months and no answer has been sentThey simply disregard my complaint saying the company had changed owners as if it was my fault and I had to lose my money
I placed two orders on February 11, with this business: Order numbers *** and ***I have yet to receive my ordersI called customer service on March 22, and was informed that my orders would ship on March 25, I tried to teach my orders on the business's website and they still have not been shippedI have called over a dozen times on March and 30, 2016, and no one will answer the phone