Similarly to my fellow reviewers I have also been having terrible experiences with this company5yrs ago when I was in university I ordered basically my whole dorm furnishings and wardrobe through BTR and rec'd all of it in delayed time, but I got it all so I was happyThis year with months to an event date (a birthday and a wedding) I ordered items anticipating that the delivery time is pretty horribleIts now months later, a couple items came, but I've been trying to get the refund for the unshipped items to no availThe total value of the unshipped items is over $over ordersI have emailed them multiple times, many of which go ignored, others are replied with vague answersThe last reply I got indicated a refund would be made on my order (which one????? there's 3) as the supplier could not deliver the itemsof course the throw blame to their suppliers and not their terrible system and even worse service teamSave yourself the hasslego to winners/homesense/tjmax for off the rack shopping
Placed an order on February 24th, and cannot secure a delivery date and they just keep making excusesItem shipped on 3/11/but they have no Tracking information
I placed an order with Beyond The Rack on February 21, At that point I was told it could take couple of weeks for deliveryI was ok with thatHowever when I still haven't received anything in April I started asking questionsMy emails were not returned until weeks later and I was told there is a delay with supplier and I should just wait a little longerThis continued in April and MayAt the end of May I was told they discovered that my order was not shipped and their supplier now doesn't have the itemSo they will refund my original form of paymentDIDN'T! Second week of June I received an email saying my money will be "refunded" to me in a form of a store credit
I can't order anything at this store - Why would I do that? Orders don't get shipped - so why would I need a store creditFiling a complaint now!
Never revived package .they promised will be 11maruntil now still not received itemsask for money refund every day call them .always said wait more day wait more day but never have items coming.Now I just wanna my money back within another order
I ordered a maxi dress from beyond the rack website on February 23, and never received itThey withdrew the money from my bank account and I still haven't received my purchaseI called the "877" number on March 28, to complain about this matter and I was told that, "it was shipped but UPS failed to deliver the product, and that it would be reshippedWell, fast forward to April 7, 2016...still nothingI called the company back today and I was told that same lame UPS story that I was told on March 28, Oh and that the dress should arrive sometime next weekPlease help!
I order products from this business and I was charged for them and none of them were ever deliveredOrder #*** total $74.98, #total $& *** total $for a total amount of $that I was charged and received none of the products that I orderedI have contacted the company a number of times for refunds and they say they are sending the refunds but I have not received them
Case Issue: ***I have spoken with (EARL, AUDREY, SARA, and one other) agents that cannot get my REFUND for $back into my account....Money I paid, for a product that was BROKEN and returnd, now is in holdingI have been calling since JUNE to settle thisI need to know WHO that is a MANAGER level to speak with about this...it is MY money...I paid...and have not gotten credit or a check back...I need this resolved, this month it will be ONE YEARinsane
Beyond the rack won't honor their return policy or communicate with me at allTheir phone, live chat, and email are all non-respondent or even closed, despite their contract reading being openThe first issue was that they charged me but told me they were going to send something I didn't request insteadThen, they marked items as shipped, but didn't actually ship them until I threatened to contact youOnce received the items were of poor qualityThey state they have a day guarantee, and ship items with a return labelThere was no return label, and they are not respondent through any communicationsOrder # ***
I purchased a leather jacket $and extra size larger 12-18- I finally received the jacket on 1-13-There was no return slipThat was my first contact I was informed that a return slip would be mailed to me in 24-hrs Never received so I email 1-16- I received an email stated we already have the message Still nothing, I called on 1-24-an oops, we forgot to mail it Wait another 24-hrs Today once again nothing When I call, I am left on hold and then disconnected After all that, I was informed that I would not get my money back just a credit I feel like I am getting the shaft I need help
I ordered shoes but never got them but my account was chargedWhen I called I got a horrible customer service rep who told me I had not place an orderI called the credit card company to dispute the charges
Beyond the Rack sold me a counterfeit Celine handbag and I am requesting a refund to my credit card! Selling counterfeit bags is illegal!
Beyond the Rack (BTR) sold me a counterfeit designer handbag for $I ordered the bag on 5/19/and I didn't receive it until June or July of It took forever for me to receive the bag as if it came from ChinaWhen I received the handbag, I did not know what to expect since I do not own any other handbags from this particular brandI thought the handbag was real and I was ecstatic knowing that I got a good deal, or so I thoughtI recently came across a blog site where many members complained that BTR sold them counterfeit handbagsI was interested in reading every post since I have made purchases from themMany members realized that they had counterfeit handbags or had them professional authenticated shortly after receiving them and returned the bags using BTR's standard return policyI looked through many of the photos and noti
I made a purchase on May 3, of $that after months had not been shipped or obtainedIt was a gift for an occasion so I could not wait any longerSince I had to find an alternative I was in touch with their chat messaging line and received a credit
On December 23, 2016, I finally wanted to use my credit but it was not showing up so I contacted their customer serviceThey told me this was a wide spread issue and that they were looking into it
After periodically following up via email for a few months, I called to follow upOur correspondence is as follows:
I was told that because of bankruptcy and new owners, credits for purchases made prior to March 24, would not be fulfilled
Since my purchase was made in May, I called back to point out that this does not apply to me and I should receive my creditI was then informed that I don't have a credit because I don't have a returnValid, SINCE I NEVER RECEIVED THE PRODUCT there is no return and this is
I ordered a few items at the end of January of this year Expected delivery date was to be February 22- It never came I sent emails upon emails to this company, and they kept saying to give them more time (meanwhile the events that these items were for long past) I waited FOUR months for these items and they never came I finally got pissed off and called them and told them I want my money back and cancel the order Which they did promptly I ordered something again on March 31...I still haven't received said item I requested cancelled after waiting for the items "expected delivery date" which was April 23- It never came Then they changed the deliver date to May 9- I asked them to cancel the order throught their emailing system after waiting for the first estimated date and they said they would and it would take 5-dayswell I am still waiting those 5-days I have numerous emails stating that they would refund it and if I was wanting it to be resolved qui
I had placed an order in JanuaryCome to find out months later they can not for fill the order ( after phone calls of telling me more week we should have a delivery date)Then the phones did not work for a month an the person that I chatted with advised I will be receiving a refundweeks later NO refund called again still no phone chatted over internet and was told refund will be issued within a weekA week later I see I have a credit in my account
When I called to ask why I was told they were bought by another company and can not refund my money
So they have my money and did not ship me my itemIt should be my choice if I want to buy anything from them or notThey are basically forcing you to order from them as they will not give money back due to their incompetence
my complaint is I had credit of (approx) with Beyond the Rack and then they suddenly just took it awaythis was money put back there for items I had previously purchasedto take this away is theft in my mind and requested for weeks now that the money be put backthey kept telling me to days every time I call in, but they simply won't put the money back in my accountmy account is under "*** with them
TERRIBLE COMPANY!! I ordered a pair of shoes in April to be shipped in early may When nothing was happening I contacted BTR via their live chat They apologized but my order was not coming they couldn't get it from the supplier They told me I would get an email in hours stating my refund details two days later nothing! I contacted them again to ask where my refund was and they told me they have issues lately refunding credit card purchases!!! and it could take up to three weeks to for it to be processed!!! totally insane I doubt I will get my money back I do not understand how this company is still allowed to operate!
I ordered a maxi dress from beyond the rack website on February 23, and never received itThey withdrew the money from my bank account and I still haven't received my purchaseI called the "877" number on March 28, to complain about this matter and I was told that, "it was shipped but UPS failed to deliver the product, and that it would be reshippedWell, fast forward to April 7, 2016...still nothingI called the company back today and I was told that same lame UPS story that I was told on March 28, Oh and that the dress should arrive sometime next weekPlease help!
I placed orders with this company and to date have not received the orders
Order#: *** SKU: EXCSF001273LV
Placed on March
Order#: *** SKU: GOBMAR
Placed on February
Latest Case# *** from Customer Service - who advised me to wait one to two weeks
I wrote to the CEO Yona S*** on 4/22/who responded immediately via email advising he was forwarding this issue to Dave F* VP of Operations
I emailed MrF* on April 30/ as I had not heard from him
On May 1/MrF* emailed asking if he could call me on May 2/and I agreedWe spoke on May 2/and MrF* explained the re-organization had caused many delivery issues but if I could be patient, he assured me the issues would be resolve and I would receive my items
I did not receive my orders and I then emailed MrF* June & 3/and left a voicemail on June 10/I never received a response so therefore I emailed the CEO again on
I placed an order on 4/23/for a productI received the email stating that the product would be shipped between May 11th- 15thDuring this time I researched reviews for Beyond the Rack and seen that the reviews were horribleOn May the 11th I sent an email requesting a refund and on May 13th I received a response from BTR with case # *** stating that they would allow me this 'One time" cancellation for order # Per the verbiage of the email the cancellation process may take up to business hours to be completed in their system for the refund to be processedThe refund would apply to the original method of payment and once issued allow 5-business daysIt has now been days (business days) without resolveOn 5/18/I did a live chat with BTR and spoke with repTEO and he said that he followed up with the refund deptto have the refund completedOn 6/3/I did a live chat with BTR and spoke with repJames and he said that due to system upgrades th
I ordered a swimsuit and some sheets in February After waiting for two months I contacted BTR and explained that I would like my money refunded as they still had not been shippedI received an email from the company asking me to wait longer..so I waited another two weeks with no shipmentsI then spoke with an agent and they told me they would refund the moneyThat was three weeks ago and I have sent multiple emails etcto find out where the refund is and no one answers meThe chat people never get back to you, no email reply's and I never got through on the phone againI also have a credit of almost on the site and it won't even let me use that to order...no processing going throughI just want some help to at least get something for my money at this point
Similarly to my fellow reviewers I have also been having terrible experiences with this company5yrs ago when I was in university I ordered basically my whole dorm furnishings and wardrobe through BTR and rec'd all of it in delayed time, but I got it all so I was happyThis year with months to an event date (a birthday and a wedding) I ordered items anticipating that the delivery time is pretty horribleIts now months later, a couple items came, but I've been trying to get the refund for the unshipped items to no availThe total value of the unshipped items is over $over ordersI have emailed them multiple times, many of which go ignored, others are replied with vague answersThe last reply I got indicated a refund would be made on my order (which one????? there's 3) as the supplier could not deliver the itemsof course the throw blame to their suppliers and not their terrible system and even worse service teamSave yourself the hasslego to winners/homesense/tjmax for off the rack shopping
Placed an order on February 24th, and cannot secure a delivery date and they just keep making excusesItem shipped on 3/11/but they have no Tracking information
I placed an order with Beyond The Rack on February 21, At that point I was told it could take couple of weeks for deliveryI was ok with thatHowever when I still haven't received anything in April I started asking questionsMy emails were not returned until weeks later and I was told there is a delay with supplier and I should just wait a little longerThis continued in April and MayAt the end of May I was told they discovered that my order was not shipped and their supplier now doesn't have the itemSo they will refund my original form of paymentDIDN'T! Second week of June I received an email saying my money will be "refunded" to me in a form of a store credit
I can't order anything at this store - Why would I do that? Orders don't get shipped - so why would I need a store creditFiling a complaint now!
Never revived package .they promised will be 11maruntil now still not received itemsask for money refund every day call them .always said wait more day wait more day but never have items coming.Now I just wanna my money back within another order
I ordered a maxi dress from beyond the rack website on February 23, and never received itThey withdrew the money from my bank account and I still haven't received my purchaseI called the "877" number on March 28, to complain about this matter and I was told that, "it was shipped but UPS failed to deliver the product, and that it would be reshippedWell, fast forward to April 7, 2016...still nothingI called the company back today and I was told that same lame UPS story that I was told on March 28, Oh and that the dress should arrive sometime next weekPlease help!
I order products from this business and I was charged for them and none of them were ever deliveredOrder #*** total $74.98, #total $& *** total $for a total amount of $that I was charged and received none of the products that I orderedI have contacted the company a number of times for refunds and they say they are sending the refunds but I have not received them
Case Issue: ***I have spoken with (EARL, AUDREY, SARA, and one other) agents that cannot get my REFUND for $back into my account....Money I paid, for a product that was BROKEN and returnd, now is in holdingI have been calling since JUNE to settle thisI need to know WHO that is a MANAGER level to speak with about this...it is MY money...I paid...and have not gotten credit or a check back...I need this resolved, this month it will be ONE YEARinsane
Beyond the rack won't honor their return policy or communicate with me at allTheir phone, live chat, and email are all non-respondent or even closed, despite their contract reading being openThe first issue was that they charged me but told me they were going to send something I didn't request insteadThen, they marked items as shipped, but didn't actually ship them until I threatened to contact youOnce received the items were of poor qualityThey state they have a day guarantee, and ship items with a return labelThere was no return label, and they are not respondent through any communicationsOrder # ***
I purchased a leather jacket $and extra size larger 12-18- I finally received the jacket on 1-13-There was no return slipThat was my first contact I was informed that a return slip would be mailed to me in 24-hrs Never received so I email 1-16- I received an email stated we already have the message Still nothing, I called on 1-24-an oops, we forgot to mail it Wait another 24-hrs Today once again nothing When I call, I am left on hold and then disconnected After all that, I was informed that I would not get my money back just a credit I feel like I am getting the shaft I need help
I ordered shoes but never got them but my account was chargedWhen I called I got a horrible customer service rep who told me I had not place an orderI called the credit card company to dispute the charges
Beyond the Rack sold me a counterfeit Celine handbag and I am requesting a refund to my credit card! Selling counterfeit bags is illegal!
Beyond the Rack (BTR) sold me a counterfeit designer handbag for $I ordered the bag on 5/19/and I didn't receive it until June or July of It took forever for me to receive the bag as if it came from ChinaWhen I received the handbag, I did not know what to expect since I do not own any other handbags from this particular brandI thought the handbag was real and I was ecstatic knowing that I got a good deal, or so I thoughtI recently came across a blog site where many members complained that BTR sold them counterfeit handbagsI was interested in reading every post since I have made purchases from themMany members realized that they had counterfeit handbags or had them professional authenticated shortly after receiving them and returned the bags using BTR's standard return policyI looked through many of the photos and noti
I made a purchase on May 3, of $that after months had not been shipped or obtainedIt was a gift for an occasion so I could not wait any longerSince I had to find an alternative I was in touch with their chat messaging line and received a credit
On December 23, 2016, I finally wanted to use my credit but it was not showing up so I contacted their customer serviceThey told me this was a wide spread issue and that they were looking into it
After periodically following up via email for a few months, I called to follow upOur correspondence is as follows:
I was told that because of bankruptcy and new owners, credits for purchases made prior to March 24, would not be fulfilled
Since my purchase was made in May, I called back to point out that this does not apply to me and I should receive my creditI was then informed that I don't have a credit because I don't have a returnValid, SINCE I NEVER RECEIVED THE PRODUCT there is no return and this is
I ordered a few items at the end of January of this year Expected delivery date was to be February 22- It never came I sent emails upon emails to this company, and they kept saying to give them more time (meanwhile the events that these items were for long past) I waited FOUR months for these items and they never came I finally got pissed off and called them and told them I want my money back and cancel the order Which they did promptly I ordered something again on March 31...I still haven't received said item I requested cancelled after waiting for the items "expected delivery date" which was April 23- It never came Then they changed the deliver date to May 9- I asked them to cancel the order throught their emailing system after waiting for the first estimated date and they said they would and it would take 5-dayswell I am still waiting those 5-days I have numerous emails stating that they would refund it and if I was wanting it to be resolved qui
I had placed an order in JanuaryCome to find out months later they can not for fill the order ( after phone calls of telling me more week we should have a delivery date)Then the phones did not work for a month an the person that I chatted with advised I will be receiving a refundweeks later NO refund called again still no phone chatted over internet and was told refund will be issued within a weekA week later I see I have a credit in my account
When I called to ask why I was told they were bought by another company and can not refund my money
So they have my money and did not ship me my itemIt should be my choice if I want to buy anything from them or notThey are basically forcing you to order from them as they will not give money back due to their incompetence
my complaint is I had credit of (approx) with Beyond the Rack and then they suddenly just took it awaythis was money put back there for items I had previously purchasedto take this away is theft in my mind and requested for weeks now that the money be put backthey kept telling me to days every time I call in, but they simply won't put the money back in my accountmy account is under "*** with them
TERRIBLE COMPANY!! I ordered a pair of shoes in April to be shipped in early may When nothing was happening I contacted BTR via their live chat They apologized but my order was not coming they couldn't get it from the supplier They told me I would get an email in hours stating my refund details two days later nothing! I contacted them again to ask where my refund was and they told me they have issues lately refunding credit card purchases!!! and it could take up to three weeks to for it to be processed!!! totally insane I doubt I will get my money back I do not understand how this company is still allowed to operate!
I ordered a maxi dress from beyond the rack website on February 23, and never received itThey withdrew the money from my bank account and I still haven't received my purchaseI called the "877" number on March 28, to complain about this matter and I was told that, "it was shipped but UPS failed to deliver the product, and that it would be reshippedWell, fast forward to April 7, 2016...still nothingI called the company back today and I was told that same lame UPS story that I was told on March 28, Oh and that the dress should arrive sometime next weekPlease help!
I placed orders with this company and to date have not received the orders
* VP of Operations
* on April 30/ as I had not heard from him
* emailed asking if he could call me on May 2/and I agreedWe spoke on May 2/and MrF
* explained the re-organization had caused many delivery issues but if I could be patient, he assured me the issues would be resolve and I would receive my items
* June & 3/and left a voicemail on June 10/I never received a response so therefore I emailed the CEO again on
Order#: *** SKU: EXCSF001273LV
Placed on March
Order#: *** SKU: GOBMAR
Placed on February
Latest Case# *** from Customer Service - who advised me to wait one to two weeks
I wrote to the CEO Yona S*** on 4/22/who responded immediately via email advising he was forwarding this issue to Dave F
I emailed MrF
On May 1/MrF
I did not receive my orders and I then emailed MrF
I placed an order on 4/23/for a productI received the email stating that the product would be shipped between May 11th- 15thDuring this time I researched reviews for Beyond the Rack and seen that the reviews were horribleOn May the 11th I sent an email requesting a refund and on May 13th I received a response from BTR with case # *** stating that they would allow me this 'One time" cancellation for order # Per the verbiage of the email the cancellation process may take up to business hours to be completed in their system for the refund to be processedThe refund would apply to the original method of payment and once issued allow 5-business daysIt has now been days (business days) without resolveOn 5/18/I did a live chat with BTR and spoke with repTEO and he said that he followed up with the refund deptto have the refund completedOn 6/3/I did a live chat with BTR and spoke with repJames and he said that due to system upgrades th
I ordered a swimsuit and some sheets in February After waiting for two months I contacted BTR and explained that I would like my money refunded as they still had not been shippedI received an email from the company asking me to wait longer..so I waited another two weeks with no shipmentsI then spoke with an agent and they told me they would refund the moneyThat was three weeks ago and I have sent multiple emails etcto find out where the refund is and no one answers meThe chat people never get back to you, no email reply's and I never got through on the phone againI also have a credit of almost on the site and it won't even let me use that to order...no processing going throughI just want some help to at least get something for my money at this point