I place an order for curtains on Apr 21, for $I have not received the orderI called on June and was told the company filed bankruptcy in AprilI was also told the new owner would fulfill my order and it would be shipped to BTR in 5-days and then shipped to me
On March 28, I made and on line order for several Jewelry itemsOrder number ***I was not made aware of any changes in ownership until after I complained about not receiving my orderI was informed on July 20, that due to new ownership I may not get a refund but may get store creditI did recieved a partial order but three kids necklaces were not received totalling $Canadian not including taxI have been fighting with Beyond The Rack ever since to get my items, refund or store creditAt this point I just want my money backNow I am told due to new ownership I can not get my money back and I can not get store creditStore was under review for new ownership prior to my purchases
They ripped me off, they took my money, told me they were unable to fulfill my order months later, offered me a credit of my btr account that I didnt get and I never heard from them again despite the multiple messages I left, they have a phone number but you cant get through to customer service, it just hangs up on you, victims should file and lawsuit against this company
Do not Buy from this company! I placed an order March 21, and today it is May 21, I have not received the orderAfter a few weeks I was given a tracking number that tracked it to NY I live in GA I called the company and they told me, and I quote, "to look around my house." This is no joke I live there and would know if it was delivered, plus I ask them to send it to my PO Box address as I do not get mail at my home Customer service is rude and jacked me around I have know contacted *** to dispute the charges since I never received the order I will never order from this company again I have emailed them to take me off their email list Very bad experience!
Ordered clothing from the company and the sizing was way offNeed to return, but there is no “return codes” on the packing invoice and no address on where to return the itemI’ve sent emails and called several timesNo matter the time, the wait is over minutesAlso, the is no info on their web page regarding a return address
I ordered a scarf on Feb 12, and it's not been shipped yet They keep saying there is no word on shipping yet It has been almost months and I still don't have the item that I paid for Order no ***, Order date Feb 12, 2016, Sub-total $ This is poor customer service and I would like a full refund They tried to give me $for my troubles That was an insult
I ordered a bag the givenchy antinoga for $with the company and within an hour changed my mind called the company canceled the bag they said it was fine and that they would cancel the transactionbeing that they did not I disputed with my bank because the fund were taken out immediatelyAfter a month the company sent the bag any way and they took money back from my bank
I immediately contacted them they told me they apologize for the confusion send the bag back and they would refund my money $back in original paymentand so I did I sent back waited waited waited and nothing the company kept saying they are trying to refund my money but were not able to and that I should just contact my bank and have them to a chargebackWell the sure did take me for a dollar ride because not only do they have the bag they have my money and my bank is not able to do a charge back because of the prior claim filed before they cannot file against the the same purchasenow
I placed an order from Beyond the Rack ( Rue Hodge, Saint Laurent, QC H4N 2B3) on March 30th, The order was supposed to arrive within 10-business daysHowever after a month had passed I contacted them and they told me my order would be in route within two weeksAnother month had passed and they contacted me telling me the items were out of stock and that I would receive a refund in 5-daysI have proof of this promiseIt should also be noted that my countless emails to Beyond the Rack customer service were ignoredThose 5-days have now passedI was promised a refund and still have the email to prove it but however they are now telling me that since my order was placed before May 24th that I can't receive a refundI have paid $for these items and have not received themThis is flat out stealing, theres no other way to describe what they're doingI would like a refund and for my account with Beyond the Rack to be deletedHowever they are refusing to do pro
STAY AWAY! Beyond the Rack says they have reorganized and fixed all their former problems - inability to get orders, constant delays, etc They are right back doing the same thing - blaming their suppliers when they probably aren't paying them (that was the problem before) AVOID THIS SITE AT ALL COSTS
I ordered a product from Beyond the Rack on February 20, I waited for months and did not receive my productI contacted them several times and they did not respondI finally got to speak with someone on May 12, (all of my conversations are recorded) and she advised they would start the refund process for meIts been weeks, ive spoke to customer services reps and they all provide the same answerRefund will be processed in 5-business daysI get told the same story every time, new management, in the system to be done, a manager will contact youNothing has beenI want my money back
I HAVE BEEN TALKING TO CUSTOMER SERVICE SINCE MAY ABOUT MY REFUND FOR AN ARTICLE THAT I SENT BACK FOR REFUNDTHEY TOLD ME THEY RECEIVED THE ITEM AND IT IS BEING PROCESSED AND THAT IS ALL THEY EVER SAY IT IS WAY OVER A MONTH AND I STILL HAVE NOT RECEIVED A REFUND AND CREDIT I TOLD THEM I WOULD BE NOTIFYING THE Revdex.com BUT I DONT THINK THEY CARE!
I place an order for curtains on Apr 21, for $I have not received the orderI called on June and was told the company filed bankruptcy in AprilI was also told the new owner would fulfill my order and it would be shipped to BTR in 5-days and then shipped to me
On 2/22/16, I ordered two shirts at which point I was charged $ I received the first shirt in the beginning of March but emailed BTR on 4/18/when I never received any communication as to why I never received the second shirt BTR stated that they were waiting on the supplier I emailed BTR again on 4/28/asking for them to cancel my order because I waited too long The respond I received was as followed: Thank you for contacting BTR
I do apologize for what happened
However this e-mail is to confirm that we have submitted your request to cancel your item ***-3X Trimmed Tunic in Black and White
The cancellation process may take up to business hours to be completed through our system and for the refund to be issuedA confirmation email will be sent to you with the details once completeOnce the refund is issued please allow 5-business days for all funds to be returned to your original payment method
Please note that if this order/item has
I placed on order on Feb 7, for several items All of them except have been delivered, each of these items costing CDN I have sent several emails to the company, first requesting information (March 17, response received March 20) and then cancelling my order (May 1, response received confirming cancellation and refund May 11)I have not received a refund to my VISA card yet I sent a third email on June requesting my refund but I have not heard back yet I have contacted my bank but the original delivery date is beyond days therefore VISA is not able to dispute the purchase
I cancelled an order May 11, before the order was shippedI was told over the phone and through email that I would receive a refundI have called the company and have used their live chat and have not received a refundThe refund is for two separate itemsBelow are the emails I received:
This e-mail is to confirm that we have submitted your request to cancel your order 17886864/item JAY210261GB-Z 2.75-Gal Vineyard Fruit Beverage DispenserThe cancellation process may take up to business hours to be completed through our system and for the refund to be issuedA confirmation email will be sent to you with the details once completeOnce the refund is issued please allow 5-business days for all funds to be returned to your original payment methodPlease note that if this order/item has already been shipped we will be unable to cancel; if returned you will need to follow the return and exchange procedures listed in the FAQ'sIf you require any further assistance please
I had a credit from a returned purchase of $in my account thru May When I went back into my account sometime later the credit was not thereI called customer service and they said they would investigate and email me a responseNo responseI called and emailed at least more times and I still have not received a resolutionAll they will tell me is that their IT department is working on itIt's been far too long and I still have not received a courtesy callback or an email regarding the refundThey can see the amount of money that is owed to me, yet they cannot or will not return my money
I ordered a *** designer dress from this companyThe dress looked like the designer dress but had a different label and no product information labelCompany only offered a return at my expense with a store credit initially - once I asked for a full and a supervisor they now offer a full refund with a full prepaid shipping label
I ordered a pair of pyjamas Feb I never received them, sent a complaint and was issued a credit in March of I asked for my money back but was issued a credit instead On May 2, I ordered a set of towels as I wanted to use up the credit The order #*** was to be shipped between May and June I thought ok I will give them a few days more The I checked the order status and saw that the order is now to be shipped by June 15thYou cannot call them as there customer service line does not work so I emailed them and told them that I wanted my money back, including my credit as they are not filling there orders and their business practices are becoming suspicious I do not want to order from them again so the credit is useless to me This is their answer to my complaint "We are contacting you back in regards to order ORDER NUMBER ***I understand you recently advised us about the cancellation of the orderUnfortunateky we can no longer cancel it
On March 28, I made and on line order for several Jewelry itemsOrder number ***I was not made aware of any changes in ownership until after I complained about not receiving my orderI was informed on July 20, that due to new ownership I may not get a refund but may get store creditI did recieved a partial order but three kids necklaces were not received totalling $Canadian not including taxI have been fighting with Beyond The Rack ever since to get my items, refund or store creditAt this point I just want my money backNow I am told due to new ownership I can not get my money back and I can not get store creditStore was under review for new ownership prior to my purchases
I place an order for curtains on Apr 21, for $I have not received the orderI called on June and was told the company filed bankruptcy in AprilI was also told the new owner would fulfill my order and it would be shipped to BTR in 5-days and then shipped to me
On March 28, I made and on line order for several Jewelry itemsOrder number ***I was not made aware of any changes in ownership until after I complained about not receiving my orderI was informed on July 20, that due to new ownership I may not get a refund but may get store creditI did recieved a partial order but three kids necklaces were not received totalling $Canadian not including taxI have been fighting with Beyond The Rack ever since to get my items, refund or store creditAt this point I just want my money backNow I am told due to new ownership I can not get my money back and I can not get store creditStore was under review for new ownership prior to my purchases
They ripped me off, they took my money, told me they were unable to fulfill my order months later, offered me a credit of my btr account that I didnt get and I never heard from them again despite the multiple messages I left, they have a phone number but you cant get through to customer service, it just hangs up on you, victims should file and lawsuit against this company
Do not Buy from this company! I placed an order March 21, and today it is May 21, I have not received the orderAfter a few weeks I was given a tracking number that tracked it to NY I live in GA I called the company and they told me, and I quote, "to look around my house." This is no joke I live there and would know if it was delivered, plus I ask them to send it to my PO Box address as I do not get mail at my home Customer service is rude and jacked me around I have know contacted *** to dispute the charges since I never received the order I will never order from this company again I have emailed them to take me off their email list Very bad experience!
Ordered clothing from the company and the sizing was way offNeed to return, but there is no “return codes” on the packing invoice and no address on where to return the itemI’ve sent emails and called several timesNo matter the time, the wait is over minutesAlso, the is no info on their web page regarding a return address
I ordered a scarf on Feb 12, and it's not been shipped yet They keep saying there is no word on shipping yet It has been almost months and I still don't have the item that I paid for Order no ***, Order date Feb 12, 2016, Sub-total $ This is poor customer service and I would like a full refund They tried to give me $for my troubles That was an insult
I ordered a bag the givenchy antinoga for $with the company and within an hour changed my mind called the company canceled the bag they said it was fine and that they would cancel the transactionbeing that they did not I disputed with my bank because the fund were taken out immediatelyAfter a month the company sent the bag any way and they took money back from my bank
I immediately contacted them they told me they apologize for the confusion send the bag back and they would refund my money $back in original paymentand so I did I sent back waited waited waited and nothing the company kept saying they are trying to refund my money but were not able to and that I should just contact my bank and have them to a chargebackWell the sure did take me for a dollar ride because not only do they have the bag they have my money and my bank is not able to do a charge back because of the prior claim filed before they cannot file against the the same purchasenow
I placed an order from Beyond the Rack ( Rue Hodge, Saint Laurent, QC H4N 2B3) on March 30th, The order was supposed to arrive within 10-business daysHowever after a month had passed I contacted them and they told me my order would be in route within two weeksAnother month had passed and they contacted me telling me the items were out of stock and that I would receive a refund in 5-daysI have proof of this promiseIt should also be noted that my countless emails to Beyond the Rack customer service were ignoredThose 5-days have now passedI was promised a refund and still have the email to prove it but however they are now telling me that since my order was placed before May 24th that I can't receive a refundI have paid $for these items and have not received themThis is flat out stealing, theres no other way to describe what they're doingI would like a refund and for my account with Beyond the Rack to be deletedHowever they are refusing to do pro
STAY AWAY! Beyond the Rack says they have reorganized and fixed all their former problems - inability to get orders, constant delays, etc They are right back doing the same thing - blaming their suppliers when they probably aren't paying them (that was the problem before) AVOID THIS SITE AT ALL COSTS
I ordered a product from Beyond the Rack on February 20, I waited for months and did not receive my productI contacted them several times and they did not respondI finally got to speak with someone on May 12, (all of my conversations are recorded) and she advised they would start the refund process for meIts been weeks, ive spoke to customer services reps and they all provide the same answerRefund will be processed in 5-business daysI get told the same story every time, new management, in the system to be done, a manager will contact youNothing has beenI want my money back
I HAVE BEEN TALKING TO CUSTOMER SERVICE SINCE MAY ABOUT MY REFUND FOR AN ARTICLE THAT I SENT BACK FOR REFUNDTHEY TOLD ME THEY RECEIVED THE ITEM AND IT IS BEING PROCESSED AND THAT IS ALL THEY EVER SAY IT IS WAY OVER A MONTH AND I STILL HAVE NOT RECEIVED A REFUND AND CREDIT I TOLD THEM I WOULD BE NOTIFYING THE Revdex.com BUT I DONT THINK THEY CARE!
I place an order for curtains on Apr 21, for $I have not received the orderI called on June and was told the company filed bankruptcy in AprilI was also told the new owner would fulfill my order and it would be shipped to BTR in 5-days and then shipped to me
On 2/22/16, I ordered two shirts at which point I was charged $ I received the first shirt in the beginning of March but emailed BTR on 4/18/when I never received any communication as to why I never received the second shirt BTR stated that they were waiting on the supplier I emailed BTR again on 4/28/asking for them to cancel my order because I waited too long The respond I received was as followed: Thank you for contacting BTR
I do apologize for what happened
However this e-mail is to confirm that we have submitted your request to cancel your item ***-3X Trimmed Tunic in Black and White
The cancellation process may take up to business hours to be completed through our system and for the refund to be issuedA confirmation email will be sent to you with the details once completeOnce the refund is issued please allow 5-business days for all funds to be returned to your original payment method
Please note that if this order/item has
I placed on order on Feb 7, for several items All of them except have been delivered, each of these items costing CDN I have sent several emails to the company, first requesting information (March 17, response received March 20) and then cancelling my order (May 1, response received confirming cancellation and refund May 11)I have not received a refund to my VISA card yet I sent a third email on June requesting my refund but I have not heard back yet I have contacted my bank but the original delivery date is beyond days therefore VISA is not able to dispute the purchase
I cancelled an order May 11, before the order was shippedI was told over the phone and through email that I would receive a refundI have called the company and have used their live chat and have not received a refundThe refund is for two separate itemsBelow are the emails I received:
This e-mail is to confirm that we have submitted your request to cancel your order 17886864/item JAY210261GB-Z 2.75-Gal Vineyard Fruit Beverage DispenserThe cancellation process may take up to business hours to be completed through our system and for the refund to be issuedA confirmation email will be sent to you with the details once completeOnce the refund is issued please allow 5-business days for all funds to be returned to your original payment methodPlease note that if this order/item has already been shipped we will be unable to cancel; if returned you will need to follow the return and exchange procedures listed in the FAQ'sIf you require any further assistance please
I had a credit from a returned purchase of $in my account thru May When I went back into my account sometime later the credit was not thereI called customer service and they said they would investigate and email me a responseNo responseI called and emailed at least more times and I still have not received a resolutionAll they will tell me is that their IT department is working on itIt's been far too long and I still have not received a courtesy callback or an email regarding the refundThey can see the amount of money that is owed to me, yet they cannot or will not return my money
I ordered a *** designer dress from this companyThe dress looked like the designer dress but had a different label and no product information labelCompany only offered a return at my expense with a store credit initially - once I asked for a full and a supervisor they now offer a full refund with a full prepaid shipping label
I ordered a pair of pyjamas Feb I never received them, sent a complaint and was issued a credit in March of I asked for my money back but was issued a credit instead On May 2, I ordered a set of towels as I wanted to use up the credit The order #*** was to be shipped between May and June I thought ok I will give them a few days more The I checked the order status and saw that the order is now to be shipped by June 15thYou cannot call them as there customer service line does not work so I emailed them and told them that I wanted my money back, including my credit as they are not filling there orders and their business practices are becoming suspicious I do not want to order from them again so the credit is useless to me This is their answer to my complaint "We are contacting you back in regards to order ORDER NUMBER ***I understand you recently advised us about the cancellation of the orderUnfortunateky we can no longer cancel it
On March 28, I made and on line order for several Jewelry itemsOrder number ***I was not made aware of any changes in ownership until after I complained about not receiving my orderI was informed on July 20, that due to new ownership I may not get a refund but may get store creditI did recieved a partial order but three kids necklaces were not received totalling $Canadian not including taxI have been fighting with Beyond The Rack ever since to get my items, refund or store creditAt this point I just want my money backNow I am told due to new ownership I can not get my money back and I can not get store creditStore was under review for new ownership prior to my purchases
Ordered items and paid for them but have not received any of the items