This has been ongoing since March, when sheets were orderedThe information showed they would be shipped a certain date and then after days was informed their supplier had none in stock and to date, June 13, still no refund as promised My Case number is ***
Thank you
*** *** ** *** *** *** ***, NL A1E 3h***
Beyond the Rack is not honoring any previous credits I had on my account with themThey are trying to justify that because they are under new management, the new management decided to no longer honor the creditsThere was no communication to customers to let them know that credits were about the expireThey simply removed them from the account with no notificationThe Government of Alberta created the Gift Card Regulation act to protect consumers from the expiry of gift cardsThis situation is exactly the same thing, where Beyond the Rack is no longer honoring a gift card/creditWhat they are doing here must not be legalDo not buy from this storeYou can find good deals from many other retailers in Canada
On April 5th and 15th I placed orders for the following items on beyond the racks online website
Adelaide Flats in Yellow - Size: Price: $SKU: SHOL78627YECA
Hair Dryer Holder in White Size: One Size Price: $SKU: BET
xPaw Prints Bodysuit in White Size: 3-mosPrice: $SKU: MISEL
3-Pack Plush Lined Leggings in Black, Navy & Fuchsia Size: One Size Price: $SKU: 9276PKB
10" Celestial Glow Stepping Stone Size: One Size Price: $ SKU: MAL
Iron Turtle Key Hider Size: One Size Price: $ SKU: ZIN
Set of Chelsea Bowls Size: One Size Price: $ SKU: CER
Set of Soho Bowls Size: One Size Price: $ SKU: CER
Baseball Bib in Blue Size: One Size Price: $ SKU: MISMO
Gal Main Glass Beverage Dispenser Size: One Size Price: $ SKU: JAY210256CB
Set of Alice Glass Tumblers Size: One Size Price: $ SKU: RSQR
Set of Princess Juice Glasses Size: One Size Price: $
A recent order of mine was cancelled by the company long after it should have shipped, but I was not refunded my moneyThey instead gave me store credit despite the fact that it was not me who cancelled the order
I bought several items with BTR and I have not received any of them and it's been almost two monthsI called customer service and they said it will ship last weekWell I haven't seen anythingAnd I can't get anyone to pick up at customer service
This is a horrible site to shop and I feel bad I lost my moneyDo not shop here!
I placed an order with Beyond the Rack on February 16th of this yearThe order was promised to be shipped from their office within 2-weeksThe next time I heard from them was over a month later in March, when they sent out an email stating that their executive management changes were the reason that orders were taking longer and offered $credit to the siteI heard from them next at the end of April, letting me know that I was going to receive of the items I had orderedI received the item from them a week later and it was the incorrect item (it was the same color scheme but completely different design than what I had ordered)I initially filed grievance with Beyond the Rack on May 16thI was forced to do a live chat, as their phone lines are down and have been down for an unspecified amount of timeIn the live chat, it took over minutes for someone to actually be assigned to my chatDuring the chat, I explained everything that had happenedI was told that I would ne
I ordered a product from BTR and my Visa was chargedThis was in FebruaryOn May I received an email finally stating I would receive a full credit as they were not able to supply this productI have not received this creditI can no longer teach them by phone and they are not answering my emails
Hi thereWe ordered an item from Beyond the Rack in February and paid with PayPal After a couple months of waiting we were told they could not get the item and we were offered a product credit
We waited for products that were suitable for children (as the original item was) but there were noneIn October we contacted Beyond the Rack asking for our refund as we would not be using the product creditToday they emailed the following
Update for Case #*** - "Account Balance Recovery - $- ***"
Dear Kelsey ,
Thank you for contacting BTR,
Upon checking here, it looks like you have a remaining credit balance of $However, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management groupWe have made several key changes to our business model in order to build BTR back
I placed an order with Beyond the Rack on February 16th of this yearThe order was promised to be shipped from their office within 2-weeksThe next time I heard from them was over a month later in March, when they sent out an email stating that their executive management changes were the reason that orders were taking longer and offered $credit to the siteI heard from them next at the end of April, letting me know that I was going to receive of the items I had orderedI received the item from them a week later and it was the incorrect item (it was the same color scheme but completely different design than what I had ordered)I initially filed grievance with Beyond the Rack on May 16thI was forced to do a live chat, as their phone lines are down and have been down for an unspecified amount of timeIn the live chat, it took over minutes for someone to actually be assigned to my chatDuring the chat, I explained everything that had happenedI was told that I would ne
I ORDER ONE REFURBISHED APPLE LAPTOP FROM THE BEYOND THE RACK ON JAN.09/FRIST THE COMPANY FAIL TO DELIVER THE GOODS ON TIME TOOK THREE TO FOUR MONTHS TO DELIVER ITWHEN I RECEIVED THE LAPTOP ON OPENING I REALISED THE LAPTOP WAS DEFECTIVEI CALLED THE COMPANY THEY SAID SEND IT BACKTHE SAME WES SEND BACK TO THE BEYOND THE RACKCOMPANY ISSUED ME A CREDIT NOTE FEW WEEKS AGOBUT THERE WAS NOTHING FOR $TO BUYI REQUESTED TO PAY BACK TO MY CREDIT CARD COMPANY SO THAT I WILL BE ABLE TO BUY THE LAPTOP
NOW COMPANY TOOK MY CREDIT FROM MY ACCOUNT.I CALLED THE COMPANY TWO TO THREE TIMES ABOUT MY MONEY ,BUT NONE OF THE REP.GAVE ME ANY SATISFACTORY REPLYI WANT BEYOND THE RACK SHOULD GIVE BACK MY MONEY AS IT IS ALMOST MONTHS SINCE I PAID THEM
I placed an order on May 09, from Beyond the Rack (BTR), after more than month, I finally got my package in JuneHowever, the pair of shoes I ordered does not fit, so I had to call the customer service to send me a return label, it was so hard to get hold of the customer serviceI finally arranged to send the shoes back to BTR via Canada Post, and it was tracked in the system, item was successfully returned to sender on the 27June
I reached out to BTR on 19Auguestagain because refund has not been applied to my account nor to my credit cardI requested to have my money back to my credit card, because my experiences with this company is pretty bad, shipping is slow and its so hard to get hold of the customer service rep
Until today, 22Nov2017, I still have no credit refunded back to my account nor to my credit card, this is totally unacceptable
The pair of shoes I paid should be $+ tax = $134.39, I can't find any of my order information as order h
If been trying to get a refund fron this company since maywhen they said they couldn't supply my items now they tell me they've filed for bankruptcy protection and they are under new management and can't refund my money this is the worst company I've dealt with I've had nothing but trouble
I placed two orders on February 11, with this business: Order numbers *** and ***I have yet to receive my ordersI called customer service on March 22, and was informed that my orders would ship on March 25, I tried to teach my orders on the business's website and they still have not been shippedI have called over a dozen times on March and 30, 2016, and no one will answer the phone
You guys are unbelievableI will never order anything from this web site againI am very upsetI USED to order all the time and never had issues but now wow really.
First item is unavailable and instead of refunding me you give me a store creditNot happy.
Then as I am shoppingOh look the same duvet set that was unavailable but way more expensive.
I purchased an iPad for my moms birthdayI ordered it early to ensure it came in on time since BTR is very slow at shipping items When I gave my mom her gift she noted that the camera takes very pixelated photosI called to ask BTR to fix this or replace it and they told me that I can not return the item Wen looking at their website it states that the product is 100% functional Also their return policy states that you have days to return unopened unused producthow am I supposed to know that this product doesn't work properly when their website says it does!?
I've tried discussing this issue in the phone...they told me theyd follow up with an email I recieved an email saying they cannot return it...I replied to tell them that I'm not looking to return it, I want it fixed or exchanged as they are currently selling themIt's been weeks and I still have no reply
This company shouldn't be selling these products...are they even an authorized Apple reseller???
I
I ordered a maxi dress from beyond the rack website on February 23, and never received itThey withdrew the money from my bank account and I still haven't received my purchaseI called the "877" number on March 28, to complain about this matter and I was told that, "it was shipped but UPS failed to deliver the product, and that it would be reshippedWell, fast forward to April 7, 2016...still nothingI called the company back today and I was told that same lame UPS story that I was told on March 28, Oh and that the dress should arrive sometime next weekPlease help!
Similarly to my fellow reviewers I have also been having terrible experiences with this company5yrs ago when I was in university I ordered basically my whole dorm furnishings and wardrobe through BTR and rec'd all of it in delayed time, but I got it all so I was happyThis year with months to an event date (a birthday and a wedding) I ordered items anticipating that the delivery time is pretty horribleIts now months later, a couple items came, but I've been trying to get the refund for the unshipped items to no availThe total value of the unshipped items is over $over ordersI have emailed them multiple times, many of which go ignored, others are replied with vague answersThe last reply I got indicated a refund would be made on my order (which one????? there's 3) as the supplier could not deliver the itemsof course the throw blame to their suppliers and not their terrible system and even worse service teamSave yourself the hasslego to winners/homesense/tjmax for off the rack shopping
Had a store credit and now it's gone !!!
New management/new owner so they can not honor the creditHow is this legal?
What to say they are not going to do this again?
DO NOT SHOP on this website..thieves!!!
I originally placed an order on Nov 26th, The est ship time said - daysI went back in two weeks because I didn't get a tracking number and it said shipping dec 27th - jan 1stJan 2nd, nothingAt that point it said shipping Jan 4th - jan 7thI had enoughI contacted them to cancelMagically, the item "shipped" that dayIt didn't shipI called several times to cancel because the tracking number did not work for a weekThey refused to cancelFinally, I got the product last weekendThey said there would be a prepaid label in the box to ship the item backThere was no labelSo I called on mondayThey told me they would email me a label in - hoursIt is now wed and I still don't have anythingI called them and now they tell me that they CANT send me a prepaid labelThis company is a total SCAM! And the product is pure CRAP! All I want is to send this crap back and get a full refund
This has been ongoing since March, when sheets were orderedThe information showed they would be shipped a certain date and then after days was informed their supplier had none in stock and to date, June 13, still no refund as promised My Case number is ***
Thank you
*** *** ** *** *** *** ***, NL A1E 3h***
Beyond the Rack is not honoring any previous credits I had on my account with themThey are trying to justify that because they are under new management, the new management decided to no longer honor the creditsThere was no communication to customers to let them know that credits were about the expireThey simply removed them from the account with no notificationThe Government of Alberta created the Gift Card Regulation act to protect consumers from the expiry of gift cardsThis situation is exactly the same thing, where Beyond the Rack is no longer honoring a gift card/creditWhat they are doing here must not be legalDo not buy from this storeYou can find good deals from many other retailers in Canada
On April 5th and 15th I placed orders for the following items on beyond the racks online website
Adelaide Flats in Yellow - Size: Price: $SKU: SHOL78627YECA
Hair Dryer Holder in White Size: One Size Price: $SKU: BET
xPaw Prints Bodysuit in White Size: 3-mosPrice: $SKU: MISEL
3-Pack Plush Lined Leggings in Black, Navy & Fuchsia Size: One Size Price: $SKU: 9276PKB
10" Celestial Glow Stepping Stone Size: One Size Price: $ SKU: MAL
Iron Turtle Key Hider Size: One Size Price: $ SKU: ZIN
Set of Chelsea Bowls Size: One Size Price: $ SKU: CER
Set of Soho Bowls Size: One Size Price: $ SKU: CER
Baseball Bib in Blue Size: One Size Price: $ SKU: MISMO
Gal Main Glass Beverage Dispenser Size: One Size Price: $ SKU: JAY210256CB
Set of Alice Glass Tumblers Size: One Size Price: $ SKU: RSQR
Set of Princess Juice Glasses Size: One Size Price: $
A recent order of mine was cancelled by the company long after it should have shipped, but I was not refunded my moneyThey instead gave me store credit despite the fact that it was not me who cancelled the order
The bag I received is a replica
I bought several items with BTR and I have not received any of them and it's been almost two monthsI called customer service and they said it will ship last weekWell I haven't seen anythingAnd I can't get anyone to pick up at customer service
This is a horrible site to shop and I feel bad I lost my moneyDo not shop here!
I placed an order with Beyond the Rack on February 16th of this yearThe order was promised to be shipped from their office within 2-weeksThe next time I heard from them was over a month later in March, when they sent out an email stating that their executive management changes were the reason that orders were taking longer and offered $credit to the siteI heard from them next at the end of April, letting me know that I was going to receive of the items I had orderedI received the item from them a week later and it was the incorrect item (it was the same color scheme but completely different design than what I had ordered)I initially filed grievance with Beyond the Rack on May 16thI was forced to do a live chat, as their phone lines are down and have been down for an unspecified amount of timeIn the live chat, it took over minutes for someone to actually be assigned to my chatDuring the chat, I explained everything that had happenedI was told that I would ne
I ordered a product from BTR and my Visa was chargedThis was in FebruaryOn May I received an email finally stating I would receive a full credit as they were not able to supply this productI have not received this creditI can no longer teach them by phone and they are not answering my emails
Hi thereWe ordered an item from Beyond the Rack in February and paid with PayPal After a couple months of waiting we were told they could not get the item and we were offered a product credit
We waited for products that were suitable for children (as the original item was) but there were noneIn October we contacted Beyond the Rack asking for our refund as we would not be using the product creditToday they emailed the following
Update for Case #*** - "Account Balance Recovery - $- ***"
Dear Kelsey ,
Thank you for contacting BTR,
Upon checking here, it looks like you have a remaining credit balance of $However, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management groupWe have made several key changes to our business model in order to build BTR back
I placed an order with Beyond the Rack on February 16th of this yearThe order was promised to be shipped from their office within 2-weeksThe next time I heard from them was over a month later in March, when they sent out an email stating that their executive management changes were the reason that orders were taking longer and offered $credit to the siteI heard from them next at the end of April, letting me know that I was going to receive of the items I had orderedI received the item from them a week later and it was the incorrect item (it was the same color scheme but completely different design than what I had ordered)I initially filed grievance with Beyond the Rack on May 16thI was forced to do a live chat, as their phone lines are down and have been down for an unspecified amount of timeIn the live chat, it took over minutes for someone to actually be assigned to my chatDuring the chat, I explained everything that had happenedI was told that I would ne
I ORDER ONE REFURBISHED APPLE LAPTOP FROM THE BEYOND THE RACK ON JAN.09/FRIST THE COMPANY FAIL TO DELIVER THE GOODS ON TIME TOOK THREE TO FOUR MONTHS TO DELIVER ITWHEN I RECEIVED THE LAPTOP ON OPENING I REALISED THE LAPTOP WAS DEFECTIVEI CALLED THE COMPANY THEY SAID SEND IT BACKTHE SAME WES SEND BACK TO THE BEYOND THE RACKCOMPANY ISSUED ME A CREDIT NOTE FEW WEEKS AGOBUT THERE WAS NOTHING FOR $TO BUYI REQUESTED TO PAY BACK TO MY CREDIT CARD COMPANY SO THAT I WILL BE ABLE TO BUY THE LAPTOP
NOW COMPANY TOOK MY CREDIT FROM MY ACCOUNT.I CALLED THE COMPANY TWO TO THREE TIMES ABOUT MY MONEY ,BUT NONE OF THE REP.GAVE ME ANY SATISFACTORY REPLYI WANT BEYOND THE RACK SHOULD GIVE BACK MY MONEY AS IT IS ALMOST MONTHS SINCE I PAID THEM
I placed an order on May 09, from Beyond the Rack (BTR), after more than month, I finally got my package in JuneHowever, the pair of shoes I ordered does not fit, so I had to call the customer service to send me a return label, it was so hard to get hold of the customer serviceI finally arranged to send the shoes back to BTR via Canada Post, and it was tracked in the system, item was successfully returned to sender on the 27June
I reached out to BTR on 19Auguestagain because refund has not been applied to my account nor to my credit cardI requested to have my money back to my credit card, because my experiences with this company is pretty bad, shipping is slow and its so hard to get hold of the customer service rep
Until today, 22Nov2017, I still have no credit refunded back to my account nor to my credit card, this is totally unacceptable
The pair of shoes I paid should be $+ tax = $134.39, I can't find any of my order information as order h
If been trying to get a refund fron this company since maywhen they said they couldn't supply my items now they tell me they've filed for bankruptcy protection and they are under new management and can't refund my money this is the worst company I've dealt with I've had nothing but trouble
I placed two orders on February 11, with this business: Order numbers *** and ***I have yet to receive my ordersI called customer service on March 22, and was informed that my orders would ship on March 25, I tried to teach my orders on the business's website and they still have not been shippedI have called over a dozen times on March and 30, 2016, and no one will answer the phone
You guys are unbelievableI will never order anything from this web site againI am very upsetI USED to order all the time and never had issues but now wow really.
First item is unavailable and instead of refunding me you give me a store creditNot happy.
Then as I am shoppingOh look the same duvet set that was unavailable but way more expensive.
I purchased an iPad for my moms birthdayI ordered it early to ensure it came in on time since BTR is very slow at shipping items When I gave my mom her gift she noted that the camera takes very pixelated photosI called to ask BTR to fix this or replace it and they told me that I can not return the item Wen looking at their website it states that the product is 100% functional Also their return policy states that you have days to return unopened unused producthow am I supposed to know that this product doesn't work properly when their website says it does!?
I've tried discussing this issue in the phone...they told me theyd follow up with an email I recieved an email saying they cannot return it...I replied to tell them that I'm not looking to return it, I want it fixed or exchanged as they are currently selling themIt's been weeks and I still have no reply
This company shouldn't be selling these products...are they even an authorized Apple reseller???
I
I ordered a maxi dress from beyond the rack website on February 23, and never received itThey withdrew the money from my bank account and I still haven't received my purchaseI called the "877" number on March 28, to complain about this matter and I was told that, "it was shipped but UPS failed to deliver the product, and that it would be reshippedWell, fast forward to April 7, 2016...still nothingI called the company back today and I was told that same lame UPS story that I was told on March 28, Oh and that the dress should arrive sometime next weekPlease help!
Similarly to my fellow reviewers I have also been having terrible experiences with this company5yrs ago when I was in university I ordered basically my whole dorm furnishings and wardrobe through BTR and rec'd all of it in delayed time, but I got it all so I was happyThis year with months to an event date (a birthday and a wedding) I ordered items anticipating that the delivery time is pretty horribleIts now months later, a couple items came, but I've been trying to get the refund for the unshipped items to no availThe total value of the unshipped items is over $over ordersI have emailed them multiple times, many of which go ignored, others are replied with vague answersThe last reply I got indicated a refund would be made on my order (which one????? there's 3) as the supplier could not deliver the itemsof course the throw blame to their suppliers and not their terrible system and even worse service teamSave yourself the hasslego to winners/homesense/tjmax for off the rack shopping
Had a store credit and now it's gone !!!
New management/new owner so they can not honor the creditHow is this legal?
What to say they are not going to do this again?
DO NOT SHOP on this website..thieves!!!
I originally placed an order on Nov 26th, The est ship time said - daysI went back in two weeks because I didn't get a tracking number and it said shipping dec 27th - jan 1stJan 2nd, nothingAt that point it said shipping Jan 4th - jan 7thI had enoughI contacted them to cancelMagically, the item "shipped" that dayIt didn't shipI called several times to cancel because the tracking number did not work for a weekThey refused to cancelFinally, I got the product last weekendThey said there would be a prepaid label in the box to ship the item backThere was no labelSo I called on mondayThey told me they would email me a label in - hoursIt is now wed and I still don't have anythingI called them and now they tell me that they CANT send me a prepaid labelThis company is a total SCAM! And the product is pure CRAP! All I want is to send this crap back and get a full refund