I returned tiems but they didn't make any refund and even store credit telling the ownership has been changed so that they can't refund the money
I made an order on some winter stuffs(1/27/2016, $351.95) and they were delivered in AprilSo I returned them because it was already springMeanwhile, I have contacted them several times by all mean, asking why my delivery was too lateTheir phone service line was dead, so I had to use online chatting, which was hardly connected, or mailing system on their websiteOne day the representative of beyond the rack mailed me saying sorry and she explainned the ownership was chaing and that was the reason everythina was slowSo I waited more and finally I asked full refund the way I made the payment, because three month taken delivery made my items uselss, and I really didn't want the store credit since I didn't trust this site any morePlus the amount of money was big for meThey agreed with me and promised me full refundSo I ketp one
I placed my order with Beyond the Rack May 16, It is now June 7, and I still have not received my itemsI have contacted the Customer Service department numerous times and every time I do so they give me different answers as to why my order has not shipped yetI spoke with them a week ago and they told me my order had just been received at the warehouse and they were shipping it that dayThat was a lie so I contacted them again today and this time they told me my order would not be at their warehouse for another weeks and then they would ship it which would be another 1-weeksThe phone lines are down and have been down forever which makes it harder to actually talk to someone and all methods of payment are down as well except Paypal which makes it even harder to cancel the chargeI have asked for a refund numerous times and I just get ignored or they avoid the question and try to convince me on waiting another month plusThis company is incredibly unprofessionalA
I placed an order with Beyond the Rack on February 16th of this yearThe order was promised to be shipped from their office within 2-weeksThe next time I heard from them was over a month later in March, when they sent out an email stating that their executive management changes were the reason that orders were taking longer and offered $credit to the siteI heard from them next at the end of April, letting me know that I was going to receive of the items I had orderedI received the item from them a week later and it was the incorrect item (it was the same color scheme but completely different design than what I had ordered)I initially filed grievance with Beyond the Rack on May 16thI was forced to do a live chat, as their phone lines are down and have been down for an unspecified amount of timeIn the live chat, it took over minutes for someone to actually be assigned to my chatDuring the chat, I explained everything that had happenedI was told that I would ne
I bought several items with BTR and I have not received any of them and it's been almost two monthsI called customer service and they said it will ship last weekWell I haven't seen anythingAnd I can't get anyone to pick up at customer service
This is a horrible site to shop and I feel bad I lost my moneyDo not shop here!
A recent order of mine was cancelled by the company long after it should have shipped, but I was not refunded my moneyThey instead gave me store credit despite the fact that it was not me who cancelled the order
On April 5th and 15th I placed orders for the following items on beyond the racks online website
Adelaide Flats in Yellow - Size: Price: $SKU: SHOL78627YECA
Hair Dryer Holder in White Size: One Size Price: $SKU: BET
xPaw Prints Bodysuit in White Size: 3-mosPrice: $SKU: MISEL
3-Pack Plush Lined Leggings in Black, Navy & Fuchsia Size: One Size Price: $SKU: 9276PKB
10" Celestial Glow Stepping Stone Size: One Size Price: $ SKU: MAL
Iron Turtle Key Hider Size: One Size Price: $ SKU: ZIN
Set of Chelsea Bowls Size: One Size Price: $ SKU: CER
Set of Soho Bowls Size: One Size Price: $ SKU: CER
Baseball Bib in Blue Size: One Size Price: $ SKU: MISMO
Gal Main Glass Beverage Dispenser Size: One Size Price: $ SKU: JAY210256CB
Set of Alice Glass Tumblers Size: One Size Price: $ SKU: RSQR
Set of Princess Juice Glasses Size: One Size Price: $
I ORDER ONE REFURBISHED APPLE LAPTOP FROM THE BEYOND THE RACK ON JAN.09/FRIST THE COMPANY FAIL TO DELIVER THE GOODS ON TIME TOOK THREE TO FOUR MONTHS TO DELIVER ITWHEN I RECEIVED THE LAPTOP ON OPENING I REALISED THE LAPTOP WAS DEFECTIVEI CALLED THE COMPANY THEY SAID SEND IT BACKTHE SAME WES SEND BACK TO THE BEYOND THE RACKCOMPANY ISSUED ME A CREDIT NOTE FEW WEEKS AGOBUT THERE WAS NOTHING FOR $TO BUYI REQUESTED TO PAY BACK TO MY CREDIT CARD COMPANY SO THAT I WILL BE ABLE TO BUY THE LAPTOP
NOW COMPANY TOOK MY CREDIT FROM MY ACCOUNT.I CALLED THE COMPANY TWO TO THREE TIMES ABOUT MY MONEY ,BUT NONE OF THE REP.GAVE ME ANY SATISFACTORY REPLYI WANT BEYOND THE RACK SHOULD GIVE BACK MY MONEY AS IT IS ALMOST MONTHS SINCE I PAID THEM
I placed an order with Beyond the Rack on February 16th of this yearThe order was promised to be shipped from their office within 2-weeksThe next time I heard from them was over a month later in March, when they sent out an email stating that their executive management changes were the reason that orders were taking longer and offered $credit to the siteI heard from them next at the end of April, letting me know that I was going to receive of the items I had orderedI received the item from them a week later and it was the incorrect item (it was the same color scheme but completely different design than what I had ordered)I initially filed grievance with Beyond the Rack on May 16thI was forced to do a live chat, as their phone lines are down and have been down for an unspecified amount of timeIn the live chat, it took over minutes for someone to actually be assigned to my chatDuring the chat, I explained everything that had happenedI was told that I would ne
I placed two orders on February 11, with this business: Order numbers *** and ***I have yet to receive my ordersI called customer service on March 22, and was informed that my orders would ship on March 25, I tried to teach my orders on the business's website and they still have not been shippedI have called over a dozen times on March and 30, 2016, and no one will answer the phone
Hi thereWe ordered an item from Beyond the Rack in February and paid with PayPal After a couple months of waiting we were told they could not get the item and we were offered a product credit
We waited for products that were suitable for children (as the original item was) but there were noneIn October we contacted Beyond the Rack asking for our refund as we would not be using the product creditToday they emailed the following
Update for Case #*** - "Account Balance Recovery - $- ***"
Dear Kelsey ,
Thank you for contacting BTR,
Upon checking here, it looks like you have a remaining credit balance of $However, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management groupWe have made several key changes to our business model in order to build BTR back
You guys are unbelievableI will never order anything from this web site againI am very upsetI USED to order all the time and never had issues but now wow really.
First item is unavailable and instead of refunding me you give me a store creditNot happy.
Then as I am shoppingOh look the same duvet set that was unavailable but way more expensive.
I placed an order on May 09, from Beyond the Rack (BTR), after more than month, I finally got my package in JuneHowever, the pair of shoes I ordered does not fit, so I had to call the customer service to send me a return label, it was so hard to get hold of the customer serviceI finally arranged to send the shoes back to BTR via Canada Post, and it was tracked in the system, item was successfully returned to sender on the 27June
I reached out to BTR on 19Auguestagain because refund has not been applied to my account nor to my credit cardI requested to have my money back to my credit card, because my experiences with this company is pretty bad, shipping is slow and its so hard to get hold of the customer service rep
Until today, 22Nov2017, I still have no credit refunded back to my account nor to my credit card, this is totally unacceptable
The pair of shoes I paid should be $+ tax = $134.39, I can't find any of my order information as order h
If been trying to get a refund fron this company since maywhen they said they couldn't supply my items now they tell me they've filed for bankruptcy protection and they are under new management and can't refund my money this is the worst company I've dealt with I've had nothing but trouble
I ordered a product from BTR and my Visa was chargedThis was in FebruaryOn May I received an email finally stating I would receive a full credit as they were not able to supply this productI have not received this creditI can no longer teach them by phone and they are not answering my emails
I purchased an iPad for my moms birthdayI ordered it early to ensure it came in on time since BTR is very slow at shipping items When I gave my mom her gift she noted that the camera takes very pixelated photosI called to ask BTR to fix this or replace it and they told me that I can not return the item Wen looking at their website it states that the product is 100% functional Also their return policy states that you have days to return unopened unused producthow am I supposed to know that this product doesn't work properly when their website says it does!?
I've tried discussing this issue in the phone...they told me theyd follow up with an email I recieved an email saying they cannot return it...I replied to tell them that I'm not looking to return it, I want it fixed or exchanged as they are currently selling themIt's been weeks and I still have no reply
This company shouldn't be selling these products...are they even an authorized Apple reseller???
I
I made an order on Feb13, with estimated shipping date between Feb27-March 5thAt the end of March, I sent them an email to just cancel the orderI got an email from the head of the company or something, saying there's going to be a delay with their shipmentI replied saying I just want to cancel itNo responseI sent another maybe emails to them requesting to cancel it, still no responseI finally phoned them, I was on hold for minutes before they finally answeredThe custome service rep told me they can't cancel the order anymore because it was already shipped and that I should wait 1-weeksI did not recieve an email that it was shipped and no tracking numbers or anythingI never write reviews but I was soo pissed offThis is a scamI can't believe they are willing to have their reputation ruined for $That's the price of the bags I ordered but they don't want to give me the refund
Had a store credit and now it's gone !!!
New management/new owner so they can not honor the creditHow is this legal?
What to say they are not going to do this again?
DO NOT SHOP on this website..thieves!!!
I ordered a four sets of two panel window curtains expecting to receive eight panels while only receiving fourAdvertisement at beyond the rack and in my invoice stated a 2-pack Pom Pom window curtains in lilac are available and that it was sent to meThis is incorrect every package should have two panels, but I only received one one panel each package, with my order of four packages I should have eight panels, I only have four panelsHalf of my order is missing
Calling costumer service did not solve this issueI was told it was a known issue with the supplier and the company will only send a refund not the other four panel curtains I orderedThis is unacceptable, the website is still advertising that the pack Pom Pom window curtains are still available, therefore it should be no issue that the company send me the panels it is continuing to advertisedAlso if this is a known issue why are these curtains still availed and listed on the website? That is poor company costumer
I originally placed an order on Nov 26th, The est ship time said - daysI went back in two weeks because I didn't get a tracking number and it said shipping dec 27th - jan 1stJan 2nd, nothingAt that point it said shipping Jan 4th - jan 7thI had enoughI contacted them to cancelMagically, the item "shipped" that dayIt didn't shipI called several times to cancel because the tracking number did not work for a weekThey refused to cancelFinally, I got the product last weekendThey said there would be a prepaid label in the box to ship the item backThere was no labelSo I called on mondayThey told me they would email me a label in - hoursIt is now wed and I still don't have anythingI called them and now they tell me that they CANT send me a prepaid labelThis company is a total SCAM! And the product is pure CRAP! All I want is to send this crap back and get a full refund
I returned tiems but they didn't make any refund and even store credit telling the ownership has been changed so that they can't refund the money
I made an order on some winter stuffs(1/27/2016, $351.95) and they were delivered in AprilSo I returned them because it was already springMeanwhile, I have contacted them several times by all mean, asking why my delivery was too lateTheir phone service line was dead, so I had to use online chatting, which was hardly connected, or mailing system on their websiteOne day the representative of beyond the rack mailed me saying sorry and she explainned the ownership was chaing and that was the reason everythina was slowSo I waited more and finally I asked full refund the way I made the payment, because three month taken delivery made my items uselss, and I really didn't want the store credit since I didn't trust this site any morePlus the amount of money was big for meThey agreed with me and promised me full refundSo I ketp one
I placed my order with Beyond the Rack May 16, It is now June 7, and I still have not received my itemsI have contacted the Customer Service department numerous times and every time I do so they give me different answers as to why my order has not shipped yetI spoke with them a week ago and they told me my order had just been received at the warehouse and they were shipping it that dayThat was a lie so I contacted them again today and this time they told me my order would not be at their warehouse for another weeks and then they would ship it which would be another 1-weeksThe phone lines are down and have been down forever which makes it harder to actually talk to someone and all methods of payment are down as well except Paypal which makes it even harder to cancel the chargeI have asked for a refund numerous times and I just get ignored or they avoid the question and try to convince me on waiting another month plusThis company is incredibly unprofessionalA
The bag I received is a replica
I placed an order with Beyond the Rack on February 16th of this yearThe order was promised to be shipped from their office within 2-weeksThe next time I heard from them was over a month later in March, when they sent out an email stating that their executive management changes were the reason that orders were taking longer and offered $credit to the siteI heard from them next at the end of April, letting me know that I was going to receive of the items I had orderedI received the item from them a week later and it was the incorrect item (it was the same color scheme but completely different design than what I had ordered)I initially filed grievance with Beyond the Rack on May 16thI was forced to do a live chat, as their phone lines are down and have been down for an unspecified amount of timeIn the live chat, it took over minutes for someone to actually be assigned to my chatDuring the chat, I explained everything that had happenedI was told that I would ne
I bought several items with BTR and I have not received any of them and it's been almost two monthsI called customer service and they said it will ship last weekWell I haven't seen anythingAnd I can't get anyone to pick up at customer service
This is a horrible site to shop and I feel bad I lost my moneyDo not shop here!
A recent order of mine was cancelled by the company long after it should have shipped, but I was not refunded my moneyThey instead gave me store credit despite the fact that it was not me who cancelled the order
On April 5th and 15th I placed orders for the following items on beyond the racks online website
Adelaide Flats in Yellow - Size: Price: $SKU: SHOL78627YECA
Hair Dryer Holder in White Size: One Size Price: $SKU: BET
xPaw Prints Bodysuit in White Size: 3-mosPrice: $SKU: MISEL
3-Pack Plush Lined Leggings in Black, Navy & Fuchsia Size: One Size Price: $SKU: 9276PKB
10" Celestial Glow Stepping Stone Size: One Size Price: $ SKU: MAL
Iron Turtle Key Hider Size: One Size Price: $ SKU: ZIN
Set of Chelsea Bowls Size: One Size Price: $ SKU: CER
Set of Soho Bowls Size: One Size Price: $ SKU: CER
Baseball Bib in Blue Size: One Size Price: $ SKU: MISMO
Gal Main Glass Beverage Dispenser Size: One Size Price: $ SKU: JAY210256CB
Set of Alice Glass Tumblers Size: One Size Price: $ SKU: RSQR
Set of Princess Juice Glasses Size: One Size Price: $
I ORDER ONE REFURBISHED APPLE LAPTOP FROM THE BEYOND THE RACK ON JAN.09/FRIST THE COMPANY FAIL TO DELIVER THE GOODS ON TIME TOOK THREE TO FOUR MONTHS TO DELIVER ITWHEN I RECEIVED THE LAPTOP ON OPENING I REALISED THE LAPTOP WAS DEFECTIVEI CALLED THE COMPANY THEY SAID SEND IT BACKTHE SAME WES SEND BACK TO THE BEYOND THE RACKCOMPANY ISSUED ME A CREDIT NOTE FEW WEEKS AGOBUT THERE WAS NOTHING FOR $TO BUYI REQUESTED TO PAY BACK TO MY CREDIT CARD COMPANY SO THAT I WILL BE ABLE TO BUY THE LAPTOP
NOW COMPANY TOOK MY CREDIT FROM MY ACCOUNT.I CALLED THE COMPANY TWO TO THREE TIMES ABOUT MY MONEY ,BUT NONE OF THE REP.GAVE ME ANY SATISFACTORY REPLYI WANT BEYOND THE RACK SHOULD GIVE BACK MY MONEY AS IT IS ALMOST MONTHS SINCE I PAID THEM
I placed an order with Beyond the Rack on February 16th of this yearThe order was promised to be shipped from their office within 2-weeksThe next time I heard from them was over a month later in March, when they sent out an email stating that their executive management changes were the reason that orders were taking longer and offered $credit to the siteI heard from them next at the end of April, letting me know that I was going to receive of the items I had orderedI received the item from them a week later and it was the incorrect item (it was the same color scheme but completely different design than what I had ordered)I initially filed grievance with Beyond the Rack on May 16thI was forced to do a live chat, as their phone lines are down and have been down for an unspecified amount of timeIn the live chat, it took over minutes for someone to actually be assigned to my chatDuring the chat, I explained everything that had happenedI was told that I would ne
I placed two orders on February 11, with this business: Order numbers *** and ***I have yet to receive my ordersI called customer service on March 22, and was informed that my orders would ship on March 25, I tried to teach my orders on the business's website and they still have not been shippedI have called over a dozen times on March and 30, 2016, and no one will answer the phone
Hi thereWe ordered an item from Beyond the Rack in February and paid with PayPal After a couple months of waiting we were told they could not get the item and we were offered a product credit
We waited for products that were suitable for children (as the original item was) but there were noneIn October we contacted Beyond the Rack asking for our refund as we would not be using the product creditToday they emailed the following
Update for Case #*** - "Account Balance Recovery - $- ***"
Dear Kelsey ,
Thank you for contacting BTR,
Upon checking here, it looks like you have a remaining credit balance of $However, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management groupWe have made several key changes to our business model in order to build BTR back
You guys are unbelievableI will never order anything from this web site againI am very upsetI USED to order all the time and never had issues but now wow really.
First item is unavailable and instead of refunding me you give me a store creditNot happy.
Then as I am shoppingOh look the same duvet set that was unavailable but way more expensive.
I placed an order on May 09, from Beyond the Rack (BTR), after more than month, I finally got my package in JuneHowever, the pair of shoes I ordered does not fit, so I had to call the customer service to send me a return label, it was so hard to get hold of the customer serviceI finally arranged to send the shoes back to BTR via Canada Post, and it was tracked in the system, item was successfully returned to sender on the 27June
I reached out to BTR on 19Auguestagain because refund has not been applied to my account nor to my credit cardI requested to have my money back to my credit card, because my experiences with this company is pretty bad, shipping is slow and its so hard to get hold of the customer service rep
Until today, 22Nov2017, I still have no credit refunded back to my account nor to my credit card, this is totally unacceptable
The pair of shoes I paid should be $+ tax = $134.39, I can't find any of my order information as order h
If been trying to get a refund fron this company since maywhen they said they couldn't supply my items now they tell me they've filed for bankruptcy protection and they are under new management and can't refund my money this is the worst company I've dealt with I've had nothing but trouble
I ordered a product from BTR and my Visa was chargedThis was in FebruaryOn May I received an email finally stating I would receive a full credit as they were not able to supply this productI have not received this creditI can no longer teach them by phone and they are not answering my emails
I purchased an iPad for my moms birthdayI ordered it early to ensure it came in on time since BTR is very slow at shipping items When I gave my mom her gift she noted that the camera takes very pixelated photosI called to ask BTR to fix this or replace it and they told me that I can not return the item Wen looking at their website it states that the product is 100% functional Also their return policy states that you have days to return unopened unused producthow am I supposed to know that this product doesn't work properly when their website says it does!?
I've tried discussing this issue in the phone...they told me theyd follow up with an email I recieved an email saying they cannot return it...I replied to tell them that I'm not looking to return it, I want it fixed or exchanged as they are currently selling themIt's been weeks and I still have no reply
This company shouldn't be selling these products...are they even an authorized Apple reseller???
I
I made an order on Feb13, with estimated shipping date between Feb27-March 5thAt the end of March, I sent them an email to just cancel the orderI got an email from the head of the company or something, saying there's going to be a delay with their shipmentI replied saying I just want to cancel itNo responseI sent another maybe emails to them requesting to cancel it, still no responseI finally phoned them, I was on hold for minutes before they finally answeredThe custome service rep told me they can't cancel the order anymore because it was already shipped and that I should wait 1-weeksI did not recieve an email that it was shipped and no tracking numbers or anythingI never write reviews but I was soo pissed offThis is a scamI can't believe they are willing to have their reputation ruined for $That's the price of the bags I ordered but they don't want to give me the refund
Had a store credit and now it's gone !!!
New management/new owner so they can not honor the creditHow is this legal?
What to say they are not going to do this again?
DO NOT SHOP on this website..thieves!!!
I ordered a four sets of two panel window curtains expecting to receive eight panels while only receiving fourAdvertisement at beyond the rack and in my invoice stated a 2-pack Pom Pom window curtains in lilac are available and that it was sent to meThis is incorrect every package should have two panels, but I only received one one panel each package, with my order of four packages I should have eight panels, I only have four panelsHalf of my order is missing
Calling costumer service did not solve this issueI was told it was a known issue with the supplier and the company will only send a refund not the other four panel curtains I orderedThis is unacceptable, the website is still advertising that the pack Pom Pom window curtains are still available, therefore it should be no issue that the company send me the panels it is continuing to advertisedAlso if this is a known issue why are these curtains still availed and listed on the website? That is poor company costumer
I originally placed an order on Nov 26th, The est ship time said - daysI went back in two weeks because I didn't get a tracking number and it said shipping dec 27th - jan 1stJan 2nd, nothingAt that point it said shipping Jan 4th - jan 7thI had enoughI contacted them to cancelMagically, the item "shipped" that dayIt didn't shipI called several times to cancel because the tracking number did not work for a weekThey refused to cancelFinally, I got the product last weekendThey said there would be a prepaid label in the box to ship the item backThere was no labelSo I called on mondayThey told me they would email me a label in - hoursIt is now wed and I still don't have anythingI called them and now they tell me that they CANT send me a prepaid labelThis company is a total SCAM! And the product is pure CRAP! All I want is to send this crap back and get a full refund