I have shopped with Beyond the Rack frequently with out any issue until this yearI placed a order with Beyond the Rack on January 24/for a *** Scarf, my order number was *** It is now June 1st and I have still not received my item nor my money back and I am too frustrated to deal with any more representativesWhile everyone I have talked to has been very apologetic they have not helped me at allI made my first call in late February, the Representative told me that my item will be shipped and to wait a few more weeksI was told my shipping tacker would update and I could view its progressI waited the entire month and called back, this new represented told me that there was a issue with the company shipping to them and that I would still get my item and to wait againLate April I called back for the 3rd timeThis representative informed me I would not get my Item as the company (***) can not fulfill the order, he apologized and told me that this does not hap
I won a shopping spree on a popular game show to Beyond The Rackit just so happens at the time they were going bankruptThere were a lot of delivery issues n the beginning and at one point everything was refundedThey now are under new management and this new management is refusing the honor the shopping spree that I woni have been in contact with the for months and they now decided to tell me after many emails and phone callsI think that if they were going to take over the business they should have honored the customers that they hadi am very dissatisfied with the company and their brand
I made some purchases from the website and in process needed to return some of the itemsI was given store credit which do not expire for the returned item which are posted to your account as credit to be used on future purchasesThe credit balance of around $disappeared from my account without noticeWhen I called to find out why and how to get my money back was emailed a letter acknowledging the amount of credit I had left to use however was told the company is under new owners and could not honor the credits which is completely unfair to the consumer and completely unacceptableThere was no option or effort made to notify me or honor the credits with a refundBusinesses should not be allowed to disolve and re-establish at the expense of the consumerI also know there are many, many others reporting the exact problemThis is horrible business practice and someone should hold these businesses that continue to make money accountable to the very consumers that keep them in b
I ordered shoes but never got them but my account was chargedWhen I called I got a horrible customer service rep who told me I had not place an orderI called the credit card company to dispute the charges
I placed an online order April 26, for two dresses and a pair of pantsMy debit account was charged $the same dayAs of June 8, I have not received the merchandiseI have made several attempts to Beyond the Rack customer service via email for the status to be informed the items were no longer availableI requested a full refund and was promised that it will take 5-business days for my account to be refunded however no funds have been returnedThe phone system is has been unavailable so I can not speak to anyone regarding the matter
You guys are unbelievableI will never order anything from this web site againI am very upsetI USED to order all the time and never had issues but now wow really.
First item is unavailable and instead of refunding me you give me a store creditNot happy.
Then as I am shoppingOh look the same duvet set that was unavailable but way more expensive.
I made an order months ago and it has not been shipped nor does the company know when it will shipI have asked for a refund and told it would be completed in 5-days and no movement has occurred on the refund
Placed an order for jackets, $on 12/30/Never received the jacketsThe Company sent me numerous e-mails that my order was on it's wayEventually, I received credit in my account with the company, for the $Then, the amount disappeared, and when I called the company, they declined to honor my order, or the moneySo, Beyond The Rack took my money, went out of business, restructured their business, and then refused to honor my order, or my moneySo I'm out $
my complaint is I had credit of (approx) with Beyond the Rack and then they suddenly just took it awaythis was money put back there for items I had previously purchasedto take this away is theft in my mind and requested for weeks now that the money be put backthey kept telling me to days every time I call in, but they simply won't put the money back in my accountmy account is under "*** with them
I recently purchased three burberry scarves(Order #: ***) from beyond the rack, but when I go through internet I found lots of people saying that the burberry scarves bought from beyond the rack are fake
after that I took them in store to compareThe sales told me they are fake
I request for a full refund back to my credit card including shipping feehowever, their customers service department replied to me I only can get the beyond the rack credit for future purchase
I am not interesting to buy any other products from this website, I need a fully refund to my credit card, thanks
here is some links of the reviews of the fake burberry scarves
I purchased an item from Beyond the rackorder on april16thI chose the option to come pick it up at the warehouse by myself when it is going to be delivered at the montreal warehouseI tracked the item via Canada Post's website tracking systemIt was delivered to the Montreal's warehouse and BTR accepted the itemBTR even confirmed that they received the item at the warehouse when I contacted with them via their customer serviceThe next day, I received an email saying that I refused the item when it was shipped to my houseFirst, I didn't chose the shipping optionSecond, they have the item at their warehouse and I have the proof from Canada Post tracking serviceThird, they accused me of refusing the item but the item was never shipped to me, because I did not chose for it to be shipped, there was no shipping address on the order I madeThey blame me in order to hide their own mistakePlus, their customer service is no help at allI've contacted them many time v
I had a credit from a returned purchase of $in my account thru May When I went back into my account sometime later the credit was not thereI called customer service and they said they would investigate and email me a responseNo responseI called and emailed at least more times and I still have not received a resolutionAll they will tell me is that their IT department is working on itIt's been far too long and I still have not received a courtesy callback or an email regarding the refundThey can see the amount of money that is owed to me, yet they cannot or will not return my money
I ordered a pair of boots in Feb,2016, from Beyond The RackWhen I received the boots, I realized they sent me a boot in which I did not orderThe very same day I received the wrong pair of boots, I phoned Beyond The Rack I informed them in that the sent me the wrong bootI told them I will be returning the boots, and would like for them to place my money back on my Credit cardAfter weeks became months,and having not received my refund, I called them numerous timesI had conversation with different associates , stating my claimThey would pull my account and see that I indeed placed and, returned a pair of boots, via UPS to Beyond The RackEach time I phoned them , they would tell me either I will have my money back on my card within weeksOne of the dates given to me via telephone was March 28, They also told me I would receive an email when they replaced my refund back to my cardIt is not June, and I have still not received a refund, or an emailI tried phonin
I purchased dresses from this site in February 2016, totaling $1.700+
out of dresses in my order never arrivedWhen I followed up with the merchant on May 25, regarding these dresses, the merchant replied that they will not be able to ship those dresses and my credit card will be refundedBUT, I did NOT receive a refund back to my credit card to date
The remaining dresses in my order arrived but they arrived very late (months later)BTR said the shipping delays are due to them going through "changes in ownership"The occasion I was planning to wear them to was already past by the time I got the dresses I wanted to return the dresses but I was told "As you may be aware Beyond the Rack is now under new owner ship as BTRUnfortunately we are not able to process refunds for purchases made before May 24th.” This is contrary to the refund policy on the items I purchased in FebruaryAt the time I made my purchase in February 2016, the items were fully refunda
I RECEIVED AN EMAIL FROM BEYOND THE RACK THAT THEY OWE ME $IN STORE CREDIT WEEKS AGO AND EVERYTIME I SPEAK TO SOMEONE THEY SAY THEY ARE STILL TRYING TO FIGURE OUT WHY IT ISNT SHOWING IN MY ACCOUNT I INFORMED THEM THAT I WOULD BE CONTACTING YOU REGARDING THIS ISSUE AND I DONT THINK THEY CARE! I AM NOT EVEN ASKING FOR A REFUND JUST THE CREDIT I AM OWED!!
Like many others, when the business went bankrupt, they "stole" my store credits I earned from a returnThey just give credits, not money backIt took months and months for them to tell me, sorry, your loss, but that's what happened, contact your consumer business bureauThey got bought out and the new ownership didn't want to honor consumers' prior credits, so they erased the slate for everyoneMy CC company ended up refunding me the money after I filed a dispute, but that also took time
Other major flaws of this companyYou pay for shipping, but if you need to return it for a reason that isn't due to product damage, then you will have to PAY to return the item, tooHowever, even if the product is damaged, they might initially charge you shipping to return, for which you have to call AGAIN to get that refundedIf you do get credits for a refund, it could take another month or two for those to show up, after constant calling
The quality of the items is poorVERY POORI've received lots of products that were falsely advertised and poorly constructedFor example, drapes that claimed to be "black out" when clearly they were sheer as the day itselfShirts with poor stitching and even incorrect sizingI ordered a large, they sent a medium
The timing for delivery is SLOWIt may take up to three months or more for you to receive what you orderedHow ridiculous is that? I've bought from them several times and the earliest delivery was six weeks
The selection isn't greatEven the reviewer above mentioned she couldn't find anythingThat's pretty typicalAlthough they have 1000s of itemsNothing seems that great
I'm done with them
I ordered a few items at the end of January of this year Expected delivery date was to be February 22- It never came I sent emails upon emails to this company, and they kept saying to give them more time (meanwhile the events that these items were for long past) I waited FOUR months for these items and they never came I finally got pissed off and called them and told them I want my money back and cancel the order Which they did promptly I ordered something again on March 31...I still haven't received said item I requested cancelled after waiting for the items "expected delivery date" which was April 23- It never came Then they changed the deliver date to May 9- I asked them to cancel the order throught their emailing system after waiting for the first estimated date and they said they would and it would take 5-dayswell I am still waiting those 5-days I have numerous emails stating that they would refund it and if I was wanting it to be resolved qui
I ordered Tom Ford glasses, never received them and they won't ship them or refund payment They claim they had management restructuring so they won't be able to refund glasses or do anything for customers Total scam company on the Internet
I had made a purchase with this company on May 14, with the order number ***I had paid $for two items and they were suppose to ship out during the last week of MayEvery few days they keep on changing the delivery timeI have called many times and they told me they we are shipping out the order but it seems that everyone is having the same problem with them not shipping out the products nor returning the money (Facebook page [Beyondtherack])The company seems to be having financial problems and they are not responding to any orders
I have tried to get my money back on recent orders and have had to keep contacting The phone lines "apparently are not working to call (weeks now) and the website also does not show credit information
They first told me they tried to refund my money but my credit card didn't allow it, so I called them and they said my card is fine and Beyond the Rack has NOT tried to refund my order
Terrible customer service, you cannot call, and when you chat live, they all say " for some reason" it hasn't gone through, but we have emailed our refund department and you should see a refund in 5-business days...which does not happen
The one order wasn't even my return, BTR could not fulfill the order and I still do not have my money back My orders were
*** and ***
I have shopped with Beyond the Rack frequently with out any issue until this yearI placed a order with Beyond the Rack on January 24/for a *** Scarf, my order number was *** It is now June 1st and I have still not received my item nor my money back and I am too frustrated to deal with any more representativesWhile everyone I have talked to has been very apologetic they have not helped me at allI made my first call in late February, the Representative told me that my item will be shipped and to wait a few more weeksI was told my shipping tacker would update and I could view its progressI waited the entire month and called back, this new represented told me that there was a issue with the company shipping to them and that I would still get my item and to wait againLate April I called back for the 3rd timeThis representative informed me I would not get my Item as the company (***) can not fulfill the order, he apologized and told me that this does not hap
I won a shopping spree on a popular game show to Beyond The Rackit just so happens at the time they were going bankruptThere were a lot of delivery issues n the beginning and at one point everything was refundedThey now are under new management and this new management is refusing the honor the shopping spree that I woni have been in contact with the for months and they now decided to tell me after many emails and phone callsI think that if they were going to take over the business they should have honored the customers that they hadi am very dissatisfied with the company and their brand
I made some purchases from the website and in process needed to return some of the itemsI was given store credit which do not expire for the returned item which are posted to your account as credit to be used on future purchasesThe credit balance of around $disappeared from my account without noticeWhen I called to find out why and how to get my money back was emailed a letter acknowledging the amount of credit I had left to use however was told the company is under new owners and could not honor the credits which is completely unfair to the consumer and completely unacceptableThere was no option or effort made to notify me or honor the credits with a refundBusinesses should not be allowed to disolve and re-establish at the expense of the consumerI also know there are many, many others reporting the exact problemThis is horrible business practice and someone should hold these businesses that continue to make money accountable to the very consumers that keep them in b
I ordered shoes but never got them but my account was chargedWhen I called I got a horrible customer service rep who told me I had not place an orderI called the credit card company to dispute the charges
I placed an online order April 26, for two dresses and a pair of pantsMy debit account was charged $the same dayAs of June 8, I have not received the merchandiseI have made several attempts to Beyond the Rack customer service via email for the status to be informed the items were no longer availableI requested a full refund and was promised that it will take 5-business days for my account to be refunded however no funds have been returnedThe phone system is has been unavailable so I can not speak to anyone regarding the matter
You guys are unbelievableI will never order anything from this web site againI am very upsetI USED to order all the time and never had issues but now wow really.
First item is unavailable and instead of refunding me you give me a store creditNot happy.
Then as I am shoppingOh look the same duvet set that was unavailable but way more expensive.
I made an order months ago and it has not been shipped nor does the company know when it will shipI have asked for a refund and told it would be completed in 5-days and no movement has occurred on the refund
Placed an order for jackets, $on 12/30/Never received the jacketsThe Company sent me numerous e-mails that my order was on it's wayEventually, I received credit in my account with the company, for the $Then, the amount disappeared, and when I called the company, they declined to honor my order, or the moneySo, Beyond The Rack took my money, went out of business, restructured their business, and then refused to honor my order, or my moneySo I'm out $
my complaint is I had credit of (approx) with Beyond the Rack and then they suddenly just took it awaythis was money put back there for items I had previously purchasedto take this away is theft in my mind and requested for weeks now that the money be put backthey kept telling me to days every time I call in, but they simply won't put the money back in my accountmy account is under "*** with them
I recently purchased three burberry scarves(Order #: ***) from beyond the rack, but when I go through internet I found lots of people saying that the burberry scarves bought from beyond the rack are fake
after that I took them in store to compareThe sales told me they are fake
I request for a full refund back to my credit card including shipping feehowever, their customers service department replied to me I only can get the beyond the rack credit for future purchase
I am not interesting to buy any other products from this website, I need a fully refund to my credit card, thanks
here is some links of the reviews of the fake burberry scarves
I purchased an item from Beyond the rackorder on april16thI chose the option to come pick it up at the warehouse by myself when it is going to be delivered at the montreal warehouseI tracked the item via Canada Post's website tracking systemIt was delivered to the Montreal's warehouse and BTR accepted the itemBTR even confirmed that they received the item at the warehouse when I contacted with them via their customer serviceThe next day, I received an email saying that I refused the item when it was shipped to my houseFirst, I didn't chose the shipping optionSecond, they have the item at their warehouse and I have the proof from Canada Post tracking serviceThird, they accused me of refusing the item but the item was never shipped to me, because I did not chose for it to be shipped, there was no shipping address on the order I madeThey blame me in order to hide their own mistakePlus, their customer service is no help at allI've contacted them many time v
I had a credit from a returned purchase of $in my account thru May When I went back into my account sometime later the credit was not thereI called customer service and they said they would investigate and email me a responseNo responseI called and emailed at least more times and I still have not received a resolutionAll they will tell me is that their IT department is working on itIt's been far too long and I still have not received a courtesy callback or an email regarding the refundThey can see the amount of money that is owed to me, yet they cannot or will not return my money
I ordered a pair of boots in Feb,2016, from Beyond The RackWhen I received the boots, I realized they sent me a boot in which I did not orderThe very same day I received the wrong pair of boots, I phoned Beyond The Rack I informed them in that the sent me the wrong bootI told them I will be returning the boots, and would like for them to place my money back on my Credit cardAfter weeks became months,and having not received my refund, I called them numerous timesI had conversation with different associates , stating my claimThey would pull my account and see that I indeed placed and, returned a pair of boots, via UPS to Beyond The RackEach time I phoned them , they would tell me either I will have my money back on my card within weeksOne of the dates given to me via telephone was March 28, They also told me I would receive an email when they replaced my refund back to my cardIt is not June, and I have still not received a refund, or an emailI tried phonin
I purchased dresses from this site in February 2016, totaling $1.700+
out of dresses in my order never arrivedWhen I followed up with the merchant on May 25, regarding these dresses, the merchant replied that they will not be able to ship those dresses and my credit card will be refundedBUT, I did NOT receive a refund back to my credit card to date
The remaining dresses in my order arrived but they arrived very late (months later)BTR said the shipping delays are due to them going through "changes in ownership"The occasion I was planning to wear them to was already past by the time I got the dresses I wanted to return the dresses but I was told "As you may be aware Beyond the Rack is now under new owner ship as BTRUnfortunately we are not able to process refunds for purchases made before May 24th.” This is contrary to the refund policy on the items I purchased in FebruaryAt the time I made my purchase in February 2016, the items were fully refunda
I RECEIVED AN EMAIL FROM BEYOND THE RACK THAT THEY OWE ME $IN STORE CREDIT WEEKS AGO AND EVERYTIME I SPEAK TO SOMEONE THEY SAY THEY ARE STILL TRYING TO FIGURE OUT WHY IT ISNT SHOWING IN MY ACCOUNT I INFORMED THEM THAT I WOULD BE CONTACTING YOU REGARDING THIS ISSUE AND I DONT THINK THEY CARE! I AM NOT EVEN ASKING FOR A REFUND JUST THE CREDIT I AM OWED!!
Like many others, when the business went bankrupt, they "stole" my store credits I earned from a returnThey just give credits, not money backIt took months and months for them to tell me, sorry, your loss, but that's what happened, contact your consumer business bureauThey got bought out and the new ownership didn't want to honor consumers' prior credits, so they erased the slate for everyoneMy CC company ended up refunding me the money after I filed a dispute, but that also took time
Other major flaws of this companyYou pay for shipping, but if you need to return it for a reason that isn't due to product damage, then you will have to PAY to return the item, tooHowever, even if the product is damaged, they might initially charge you shipping to return, for which you have to call AGAIN to get that refundedIf you do get credits for a refund, it could take another month or two for those to show up, after constant calling
The quality of the items is poorVERY POORI've received lots of products that were falsely advertised and poorly constructedFor example, drapes that claimed to be "black out" when clearly they were sheer as the day itselfShirts with poor stitching and even incorrect sizingI ordered a large, they sent a medium
The timing for delivery is SLOWIt may take up to three months or more for you to receive what you orderedHow ridiculous is that? I've bought from them several times and the earliest delivery was six weeks
The selection isn't greatEven the reviewer above mentioned she couldn't find anythingThat's pretty typicalAlthough they have 1000s of itemsNothing seems that great
I'm done with them
I ordered a few items at the end of January of this year Expected delivery date was to be February 22- It never came I sent emails upon emails to this company, and they kept saying to give them more time (meanwhile the events that these items were for long past) I waited FOUR months for these items and they never came I finally got pissed off and called them and told them I want my money back and cancel the order Which they did promptly I ordered something again on March 31...I still haven't received said item I requested cancelled after waiting for the items "expected delivery date" which was April 23- It never came Then they changed the deliver date to May 9- I asked them to cancel the order throught their emailing system after waiting for the first estimated date and they said they would and it would take 5-dayswell I am still waiting those 5-days I have numerous emails stating that they would refund it and if I was wanting it to be resolved qui
I ordered Tom Ford glasses, never received them and they won't ship them or refund payment They claim they had management restructuring so they won't be able to refund glasses or do anything for customers Total scam company on the Internet
I had made a purchase with this company on May 14, with the order number ***I had paid $for two items and they were suppose to ship out during the last week of MayEvery few days they keep on changing the delivery timeI have called many times and they told me they we are shipping out the order but it seems that everyone is having the same problem with them not shipping out the products nor returning the money (Facebook page [Beyondtherack])The company seems to be having financial problems and they are not responding to any orders
I have tried to get my money back on recent orders and have had to keep contacting The phone lines "apparently are not working to call (weeks now) and the website also does not show credit information
They first told me they tried to refund my money but my credit card didn't allow it, so I called them and they said my card is fine and Beyond the Rack has NOT tried to refund my order
Terrible customer service, you cannot call, and when you chat live, they all say " for some reason" it hasn't gone through, but we have emailed our refund department and you should see a refund in 5-business days...which does not happen
The one order wasn't even my return, BTR could not fulfill the order and I still do not have my money back My orders were
*** and ***