On March 24, placed order number [redacted] which contained items for deliveryThe estimated ship dated is noted as May - 7thAs of today, June 2, the tracking information still shows these dates for shippingSeveral times in the past week I have telephoned the business at ###-###-#### & reached an automated voice message indicating that "as you are probably aware we are having technical difficulty with our telephone systemContact us by email or web chat." I sent an email several weeks ago using Beyond the Rack's email page and as such have no physical record of my messageHave had no response to the email which is why I have attempted to reach the business by telephone still to no availAm not able to locate a link for web chat on their website At this point I am infuriated with the absolute poor customer service & must insist upon full refund of $ Kindly advise what further information you may require in order for you to take action against this busi
I ordered a pair of pyjamas Feb I never received them, sent a complaint and was issued a credit in March of I asked for my money back but was issued a credit instead On May 2, I ordered a set of towels as I wanted to use up the credit The order # [redacted] was to be shipped between May and June I thought ok I will give them a few days more The I checked the order status and saw that the order is now to be shipped by June 15thYou cannot call them as there customer service line does not work so I emailed them and told them that I wanted my money back, including my credit as they are not filling there orders and their business practices are becoming suspicious I do not want to order from them again so the credit is useless to me This is their answer to my complaint "We are contacting you back in regards to order ORDER NUMBER [redacted] I understand you recently advised us about the cancellation of the orderUnfortunateky we can no longer cancel it
You guys are unbelievableI will never order anything from this web site againI am very upsetI USED to order all the time and never had issues but now wow really First item is unavailable and instead of refunding me you give me a store creditNot happy Then as I am shoppingOh look the same duvet set that was unavailable but way more expensive
I made a purchase on May 3, of $that after months had not been shipped or obtainedIt was a gift for an occasion so I could not wait any longerSince I had to find an alternative I was in touch with their chat messaging line and received a credit On December 23, 2016, I finally wanted to use my credit but it was not showing up so I contacted their customer serviceThey told me this was a wide spread issue and that they were looking into it After periodically following up via email for a few months, I called to follow upOur correspondence is as follows: I was told that because of bankruptcy and new owners, credits for purchases made prior to March 24, would not be fulfilled Since my purchase was made in May, I called back to point out that this does not apply to me and I should receive my creditI was then informed that I don't have a credit because I don't have a returnValid, SINCE I NEVER RECEIVED THE PRODUCT there is no return and this is
On the weekend of February 28th 2016, Beyond The Rack was promoting the use of Visa Checkout and if you spent or more, you were eligible for a 25$ gift cardI followed the steps in the IOS App of the company, used the Visa checkout option, got debited and never received said cardOrder [redacted] When I contacted the company (emails and a minutes long phone call) I was told time and time again my "name is not on the list"The card (Visa) was never taken out (that's the whole idea of Visa checkout)
I have put in a request for refunds on orders because they were not showing up I have contacted them several times over the last few weeks and I am always given the same answer I have tried to get the amounts reversed through my bank but I paid with visa debit and a charge back is not possible I have asked them to send me a chq, requested the money be put back into my account and still no result I have also tried calling and their phone lines have been down for weeks I am only able to access customer service through online chat
I have asked several times for my credits to be returned to my bank accounts and all I get are excuses. I finally asked to have all the rest of my orders cancelled and I did not receive a reply to this.
my complaint is I had credit of (approx) with Beyond the Rack and then they suddenly just took it awaythis was money put back there for items I had previously purchasedto take this away is theft in my mind and requested for weeks now that the money be put backthey kept telling me to days every time I call in, but they simply won't put the money back in my accountmy account is under " [redacted] with them
I purchased an iPad for my moms birthdayI ordered it early to ensure it came in on time since BTR is very slow at shipping items When I gave my mom her gift she noted that the camera takes very pixelated photosI called to ask BTR to fix this or replace it and they told me that I can not return the item Wen looking at their website it states that the product is 100% functional Also their return policy states that you have days to return unopened unused producthow am I supposed to know that this product doesn't work properly when their website says it does!? I've tried discussing this issue in the phone...they told me theyd follow up with an email I recieved an email saying they cannot return it...I replied to tell them that I'm not looking to return it, I want it fixed or exchanged as they are currently selling themIt's been weeks and I still have no reply This company shouldn't be selling these products...are they even an authorized Apple reseller??? I
I purchased dresses from this site in February 2016, totaling $1.700+ out of dresses in my order never arrivedWhen I followed up with the merchant on May 25, regarding these dresses, the merchant replied that they will not be able to ship those dresses and my credit card will be refundedBUT, I did NOT receive a refund back to my credit card to date The remaining dresses in my order arrived but they arrived very late (months later)BTR said the shipping delays are due to them going through "changes in ownership"The occasion I was planning to wear them to was already past by the time I got the dresses I wanted to return the dresses but I was told "As you may be aware Beyond the Rack is now under new owner ship as BTRUnfortunately we are not able to process refunds for purchases made before May 24th.” This is contrary to the refund policy on the items I purchased in FebruaryAt the time I made my purchase in February 2016, the items were fully refunda
On February 21, I purchased a few items off of beyond the rack website, the items never shippedAfter weeks of not hearing from the company, I took it upon myself to call them and ask for an updateWhen I asked for an update, I was told that it would ship within week of the phone callTwo weeks later I phoned beyond the rack again to follow up and they told me that I will no longer be receiving my order due to the items being out of stock When I was told the items were out of stock, I told them to cancel the order all together and proceed with giving me a refundI followed up with beyond the rack a month ago to tell them I haven't received my refund and they indicated I should get it within the next weekThis was well over a month and a half ago It is now June and I still have not received my refundI called two days ago and the customer service representative told me that he doesn't have any information about the refund but Legal Services will e-mail me by the end o
Case Update: [redacted] - [redacted] - OSP Update for Case # [redacted] - " [redacted] - OSP" Hi [redacted] , Thank you for contacting BTR I do apologize for the delay but as I've checked we are expecting the items to arrive within the week and have it shipped as soon as we're done processing the itemsProcessing means that the items are checked for problems and defects, once processing is done you'll receive a confirmation email with a tracking numberI sincerely apologize for the delay but please allow us 1-weeks more to get your items to you If you require any further assistance please do not hesitate to call our Customer Service Centre at ###-###-####Our hours of operation are weekdays from 9AM to 6PM ET or speak with one of our agents via Live Chat available all week from 9AM to 9PM (located both at Check out and the Help Section) Thank you, Best Regards, James Strong Customer Service Representative Représentant du service à la clientèle T.###-###-#### F.###-
I have $259CA dollars credit with this company and can't use it toward any purchase for more than three weeks Also I purchased one month ago some clothesThey changed delivery date three times and I don't have my items I can't contact themPhones don't work and chat on line not reliable They asking question and disappear for more than minHappen times
I had placed an order in JanuaryCome to find out months later they can not for fill the order ( after phone calls of telling me more week we should have a delivery date)Then the phones did not work for a month an the person that I chatted with advised I will be receiving a refundweeks later NO refund called again still no phone chatted over internet and was told refund will be issued within a weekA week later I see I have a credit in my account When I called to ask why I was told they were bought by another company and can not refund my money So they have my money and did not ship me my itemIt should be my choice if I want to buy anything from them or notThey are basically forcing you to order from them as they will not give money back due to their incompetence
I ordered a Mens' 1186/TAviator Sunglasses in Gunmetal and Gray from them on January with the promise that it would be here by valentines dayIt wasn'tThen I got notification that they could not acquire my product and that I would be getting a refundTHEN on March I was notified that the product had shippedNeedless to say I still do not have the productI have called at three times and e-mailed countless timesThey were telling me that the product was at UPS waiting to be shippedI finally called UPS on March 24th and they told me that they did not have the productI called Beyond the Rack the same day and told themI was told that the issue would be investigated and if I did not have the product then I would get a refundI was told that it would take around days for me to get a refundI still do not have a refund and I still do not have the sunglassesEvery time I e-mail I get some canned response and every time I call I get somebody who does not know what
I had a credit on account for $97.98 from a return made Order# [redacted] . When I would log on to the site I would see my credit and just recently, my credit disappeared. I live chatted with the site and was told they are having IT issues and are looking into it. I also decided to call in on 10/6/2016, and spoke with Tony, who told me that he sees the credit on his side but IT is working to fix the issue which would be resolved within 24-48 hours max. It is 4 days later and there is still no credit on the account. Also, after looking on their social media accounts and online reviews, there are hundreds of people complaining for weeks that they are having the same issues and the company keeps giving them the run around. This is not fair that I returned the product and followed their return policy, and now they have stolen my money.
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy. I expected a refund. I then, called BTR and was told they would give me a store credit. I ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizes. The 3rd order, follows the same pattern. I ordered 3 shirts, S/M again. Two shirts are definitely a plus size, even though they're marked S/M. The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS. The customer service person at BTR told me that they sent me what I ordered. I tried to get a supervisor to explain the problem, and he said that they were at a meeting. I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews. They just should not be in business, and that sho
Like many others, when the business went bankrupt, they "stole" my store credits I earned from a returnThey just give credits, not money backIt took months and months for them to tell me, sorry, your loss, but that's what happened, contact your consumer business bureauThey got bought out and the new ownership didn't want to honor consumers' prior credits, so they erased the slate for everyoneMy CC company ended up refunding me the money after I filed a dispute, but that also took time Other major flaws of this companyYou pay for shipping, but if you need to return it for a reason that isn't due to product damage, then you will have to PAY to return the item, tooHowever, even if the product is damaged, they might initially charge you shipping to return, for which you have to call AGAIN to get that refundedIf you do get credits for a refund, it could take another month or two for those to show up, after constant calling The quality of the items is poorVERY POORI've received lots of products that were falsely advertised and poorly constructedFor example, drapes that claimed to be "black out" when clearly they were sheer as the day itselfShirts with poor stitching and even incorrect sizingI ordered a large, they sent a medium The timing for delivery is SLOWIt may take up to three months or more for you to receive what you orderedHow ridiculous is that? I've bought from them several times and the earliest delivery was six weeks The selection isn't greatEven the reviewer above mentioned she couldn't find anythingThat's pretty typicalAlthough they have 1000s of itemsNothing seems that great I'm done with them
I have been a loyal customer to Beyond The Rack for several years; the product sales, customer service and ethical business practices was the hallmark for other online retailers to follow. It was not uncommon for me to place an order of several items on a weekly basis; without fail, delivery time was reasonable and any problems were always resolved quickly and effectively. Everything changed six months ago. After waiting four or more months for orders to be fulfilled, Beyond The Rack has failed to deliver these items. After much communication with customer care, numerous promises of future delivery, the items were canceled. After pleading with them to refund all of my money for orders they failed to fulfill, I fought for and eventually accepted a store credit for future purchases. What good is a store credit with a company who rarely completes their orders? I recently conducted some online research and discovered this company has undergone creditor protection. Their Facebook pag
On March 24, placed order number [redacted] which contained items for deliveryThe estimated ship dated is noted as May - 7thAs of today, June 2, the tracking information still shows these dates for shippingSeveral times in the past week I have telephoned the business at ###-###-#### & reached an automated voice message indicating that "as you are probably aware we are having technical difficulty with our telephone systemContact us by email or web chat." I sent an email several weeks ago using Beyond the Rack's email page and as such have no physical record of my messageHave had no response to the email which is why I have attempted to reach the business by telephone still to no availAm not able to locate a link for web chat on their website At this point I am infuriated with the absolute poor customer service & must insist upon full refund of $ Kindly advise what further information you may require in order for you to take action against this busi
I ordered a pair of pyjamas Feb I never received them, sent a complaint and was issued a credit in March of I asked for my money back but was issued a credit instead On May 2, I ordered a set of towels as I wanted to use up the credit The order # [redacted] was to be shipped between May and June I thought ok I will give them a few days more The I checked the order status and saw that the order is now to be shipped by June 15thYou cannot call them as there customer service line does not work so I emailed them and told them that I wanted my money back, including my credit as they are not filling there orders and their business practices are becoming suspicious I do not want to order from them again so the credit is useless to me This is their answer to my complaint "We are contacting you back in regards to order ORDER NUMBER [redacted] I understand you recently advised us about the cancellation of the orderUnfortunateky we can no longer cancel it
You guys are unbelievableI will never order anything from this web site againI am very upsetI USED to order all the time and never had issues but now wow really First item is unavailable and instead of refunding me you give me a store creditNot happy Then as I am shoppingOh look the same duvet set that was unavailable but way more expensive
I made a purchase on May 3, of $that after months had not been shipped or obtainedIt was a gift for an occasion so I could not wait any longerSince I had to find an alternative I was in touch with their chat messaging line and received a credit On December 23, 2016, I finally wanted to use my credit but it was not showing up so I contacted their customer serviceThey told me this was a wide spread issue and that they were looking into it After periodically following up via email for a few months, I called to follow upOur correspondence is as follows: I was told that because of bankruptcy and new owners, credits for purchases made prior to March 24, would not be fulfilled Since my purchase was made in May, I called back to point out that this does not apply to me and I should receive my creditI was then informed that I don't have a credit because I don't have a returnValid, SINCE I NEVER RECEIVED THE PRODUCT there is no return and this is
On the weekend of February 28th 2016, Beyond The Rack was promoting the use of Visa Checkout and if you spent or more, you were eligible for a 25$ gift cardI followed the steps in the IOS App of the company, used the Visa checkout option, got debited and never received said cardOrder [redacted] When I contacted the company (emails and a minutes long phone call) I was told time and time again my "name is not on the list"The card (Visa) was never taken out (that's the whole idea of Visa checkout)
I have put in a request for refunds on orders because they were not showing up I have contacted them several times over the last few weeks and I am always given the same answer I have tried to get the amounts reversed through my bank but I paid with visa debit and a charge back is not possible I have asked them to send me a chq, requested the money be put back into my account and still no result I have also tried calling and their phone lines have been down for weeks I am only able to access customer service through online chat
I have asked several times for my credits to be returned to my bank accounts and all I get are excuses. I finally asked to have all the rest of my orders cancelled and I did not receive a reply to this.
my complaint is I had credit of (approx) with Beyond the Rack and then they suddenly just took it awaythis was money put back there for items I had previously purchasedto take this away is theft in my mind and requested for weeks now that the money be put backthey kept telling me to days every time I call in, but they simply won't put the money back in my accountmy account is under " [redacted] with them
I purchased an iPad for my moms birthdayI ordered it early to ensure it came in on time since BTR is very slow at shipping items When I gave my mom her gift she noted that the camera takes very pixelated photosI called to ask BTR to fix this or replace it and they told me that I can not return the item Wen looking at their website it states that the product is 100% functional Also their return policy states that you have days to return unopened unused producthow am I supposed to know that this product doesn't work properly when their website says it does!? I've tried discussing this issue in the phone...they told me theyd follow up with an email I recieved an email saying they cannot return it...I replied to tell them that I'm not looking to return it, I want it fixed or exchanged as they are currently selling themIt's been weeks and I still have no reply This company shouldn't be selling these products...are they even an authorized Apple reseller??? I
I purchased dresses from this site in February 2016, totaling $1.700+ out of dresses in my order never arrivedWhen I followed up with the merchant on May 25, regarding these dresses, the merchant replied that they will not be able to ship those dresses and my credit card will be refundedBUT, I did NOT receive a refund back to my credit card to date The remaining dresses in my order arrived but they arrived very late (months later)BTR said the shipping delays are due to them going through "changes in ownership"The occasion I was planning to wear them to was already past by the time I got the dresses I wanted to return the dresses but I was told "As you may be aware Beyond the Rack is now under new owner ship as BTRUnfortunately we are not able to process refunds for purchases made before May 24th.” This is contrary to the refund policy on the items I purchased in FebruaryAt the time I made my purchase in February 2016, the items were fully refunda
On February 21, I purchased a few items off of beyond the rack website, the items never shippedAfter weeks of not hearing from the company, I took it upon myself to call them and ask for an updateWhen I asked for an update, I was told that it would ship within week of the phone callTwo weeks later I phoned beyond the rack again to follow up and they told me that I will no longer be receiving my order due to the items being out of stock When I was told the items were out of stock, I told them to cancel the order all together and proceed with giving me a refundI followed up with beyond the rack a month ago to tell them I haven't received my refund and they indicated I should get it within the next weekThis was well over a month and a half ago It is now June and I still have not received my refundI called two days ago and the customer service representative told me that he doesn't have any information about the refund but Legal Services will e-mail me by the end o
Case Update: [redacted] - [redacted] - OSP Update for Case # [redacted] - " [redacted] - OSP" Hi [redacted] , Thank you for contacting BTR I do apologize for the delay but as I've checked we are expecting the items to arrive within the week and have it shipped as soon as we're done processing the itemsProcessing means that the items are checked for problems and defects, once processing is done you'll receive a confirmation email with a tracking numberI sincerely apologize for the delay but please allow us 1-weeks more to get your items to you If you require any further assistance please do not hesitate to call our Customer Service Centre at ###-###-####Our hours of operation are weekdays from 9AM to 6PM ET or speak with one of our agents via Live Chat available all week from 9AM to 9PM (located both at Check out and the Help Section) Thank you, Best Regards, James Strong Customer Service Representative Représentant du service à la clientèle T.###-###-#### F.###-
I have $259CA dollars credit with this company and can't use it toward any purchase for more than three weeks Also I purchased one month ago some clothesThey changed delivery date three times and I don't have my items I can't contact themPhones don't work and chat on line not reliable They asking question and disappear for more than minHappen times
I had placed an order in JanuaryCome to find out months later they can not for fill the order ( after phone calls of telling me more week we should have a delivery date)Then the phones did not work for a month an the person that I chatted with advised I will be receiving a refundweeks later NO refund called again still no phone chatted over internet and was told refund will be issued within a weekA week later I see I have a credit in my account When I called to ask why I was told they were bought by another company and can not refund my money So they have my money and did not ship me my itemIt should be my choice if I want to buy anything from them or notThey are basically forcing you to order from them as they will not give money back due to their incompetence
I ordered a Mens' 1186/TAviator Sunglasses in Gunmetal and Gray from them on January with the promise that it would be here by valentines dayIt wasn'tThen I got notification that they could not acquire my product and that I would be getting a refundTHEN on March I was notified that the product had shippedNeedless to say I still do not have the productI have called at three times and e-mailed countless timesThey were telling me that the product was at UPS waiting to be shippedI finally called UPS on March 24th and they told me that they did not have the productI called Beyond the Rack the same day and told themI was told that the issue would be investigated and if I did not have the product then I would get a refundI was told that it would take around days for me to get a refundI still do not have a refund and I still do not have the sunglassesEvery time I e-mail I get some canned response and every time I call I get somebody who does not know what
I had a credit on account for $97.98 from a return made Order# [redacted] . When I would log on to the site I would see my credit and just recently, my credit disappeared. I live chatted with the site and was told they are having IT issues and are looking into it. I also decided to call in on 10/6/2016, and spoke with Tony, who told me that he sees the credit on his side but IT is working to fix the issue which would be resolved within 24-48 hours max. It is 4 days later and there is still no credit on the account. Also, after looking on their social media accounts and online reviews, there are hundreds of people complaining for weeks that they are having the same issues and the company keeps giving them the run around. This is not fair that I returned the product and followed their return policy, and now they have stolen my money.
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy. I expected a refund. I then, called BTR and was told they would give me a store credit. I ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizes. The 3rd order, follows the same pattern. I ordered 3 shirts, S/M again. Two shirts are definitely a plus size, even though they're marked S/M. The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS. The customer service person at BTR told me that they sent me what I ordered. I tried to get a supervisor to explain the problem, and he said that they were at a meeting. I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews. They just should not be in business, and that sho
I have credit available with this company ($115), and they refuse to give me access to the credit
Like many others, when the business went bankrupt, they "stole" my store credits I earned from a returnThey just give credits, not money backIt took months and months for them to tell me, sorry, your loss, but that's what happened, contact your consumer business bureauThey got bought out and the new ownership didn't want to honor consumers' prior credits, so they erased the slate for everyoneMy CC company ended up refunding me the money after I filed a dispute, but that also took time Other major flaws of this companyYou pay for shipping, but if you need to return it for a reason that isn't due to product damage, then you will have to PAY to return the item, tooHowever, even if the product is damaged, they might initially charge you shipping to return, for which you have to call AGAIN to get that refundedIf you do get credits for a refund, it could take another month or two for those to show up, after constant calling The quality of the items is poorVERY POORI've received lots of products that were falsely advertised and poorly constructedFor example, drapes that claimed to be "black out" when clearly they were sheer as the day itselfShirts with poor stitching and even incorrect sizingI ordered a large, they sent a medium The timing for delivery is SLOWIt may take up to three months or more for you to receive what you orderedHow ridiculous is that? I've bought from them several times and the earliest delivery was six weeks The selection isn't greatEven the reviewer above mentioned she couldn't find anythingThat's pretty typicalAlthough they have 1000s of itemsNothing seems that great I'm done with them
I have been a loyal customer to Beyond The Rack for several years; the product sales, customer service and ethical business practices was the hallmark for other online retailers to follow. It was not uncommon for me to place an order of several items on a weekly basis; without fail, delivery time was reasonable and any problems were always resolved quickly and effectively. Everything changed six months ago. After waiting four or more months for orders to be fulfilled, Beyond The Rack has failed to deliver these items. After much communication with customer care, numerous promises of future delivery, the items were canceled. After pleading with them to refund all of my money for orders they failed to fulfill, I fought for and eventually accepted a store credit for future purchases. What good is a store credit with a company who rarely completes their orders? I recently conducted some online research and discovered this company has undergone creditor protection. Their Facebook pag