I had made a purchase with this company on May 14, with the order number ***I had paid $for two items and they were suppose to ship out during the last week of MayEvery few days they keep on changing the delivery timeI have called many times and they told me they we are shipping out the order but it seems that everyone is having the same problem with them not shipping out the products nor returning the money (Facebook page [Beyondtherack])The company seems to be having financial problems and they are not responding to any orders
I ordered bedding months ago, and my order still says "on track"I have emailed times and phoned 5+ times, only getting through to a service rep twice, and one awnsered emailEverytime they reassure me my order is still "on track"They promised a month ago it would be shipped in weeks, but today said it's still en route to themRefusing to give my money back, but would gladly cancel the order for BTR credit!! Do not give your money to this company, you won't get your product or see your money again!!
I placed on order on Feb 7, for several items All of them except have been delivered, each of these items costing CDN I have sent several emails to the company, first requesting information (March 17, response received March 20) and then cancelling my order (May 1, response received confirming cancellation and refund May 11)I have not received a refund to my VISA card yet I sent a third email on June requesting my refund but I have not heard back yet I have contacted my bank but the original delivery date is beyond days therefore VISA is not able to dispute the purchase
Beyond The Rack seems to have a policy of claiming that orders will be shipped next weekIt's always next week without shame or explanation The only recourse is to have your bank reverse charges because this company will do nothing to deliver a product
MY ORDERS WERE CANCELED THEY WERE NOT SHIPPED DUE TO THE ITEM NOT BEING AVAILABLE ACCORDING TO BEYOND THE RACK IT'S A SUPPLIER INVENTORY ERRORS TO MAKE IT SHORT, THEY PROMISED THAT MY ORIGINAL PAYMENT WILL BE REFUNDED IN FULL I WAITED TOO LONG THEY GAVE ME ALL KIND OF PROMISES BUT THIS WILL BE RESOLVE, WAIT FOR 24, 48, HOURS AND NO ONE HAS DONE ANYTHING THEY NEVER PROCESS THE REFUND BECAUSE THEY FILED FOR BANKRUPTCY THEY GAVE ME A CASE # WHICH IS *** I HOPE SOMETHING WILL BE DONE RIGHT
I purchased a bedding set on April 11, and was charged for the product on April 12, It has now been eight weeks and the product has not shippedToda contact was made with the company and contrary policies on their website which state they will refund to the original method of payment the company is refusing to do so stating they are under new management and offered credit, It was stated in the conversation that there is no longer any interest in using their services in the future and that they must refund to the method of payment since the product had not yet shipped and even if they did it would not reach the location before the recipient moves locationThey again stated they are under new management and would offer credits and refused to refund the $amount no matter what which again is contrary to their policy=it's onlineI am the recipient and my sister is the account holder and they still would not do anything
Hi thereWe ordered an item from Beyond the Rack in February and paid with PayPal After a couple months of waiting we were told they could not get the item and we were offered a product credit
We waited for products that were suitable for children (as the original item was) but there were noneIn October we contacted Beyond the Rack asking for our refund as we would not be using the product creditToday they emailed the following
Update for Case #*** - "Account Balance Recovery - $- ***"
Dear Kelsey ,
Thank you for contacting BTR,
Upon checking here, it looks like you have a remaining credit balance of $However, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management groupWe have made several key changes to our business model in order to build BTR back
Placed an order in 2012, which arrived damaged and company was contactedAfter requesting photos, etcthey asked the damaged merchandise be returnedMerchandise was returned and the company issued me a store credit of $and I was informed that this credit would be applied upon checkout of my next orderI just placed an order this a.mwith the company but contacted them via chat, prior to placing this order to inquire about my credit and was told by the agent "Chad" that it would be deducted at checkout during order placementI had the misfortune of having to contact coagain at 2pm CST about thisA female agent spoke with me and after placing me on a long hold; states she spoke with "executives" who told her that my credit was with Beyond the Rack and they are BTR and since BTR is no longer in business they are unable to provide me a creditThis company made no effort to contact me as I am owed money
I placed an order from Beyond the Rack ( Rue Hodge, Saint Laurent, QC H4N 2B3) on March 30th, The order was supposed to arrive within 10-business daysHowever after a month had passed I contacted them and they told me my order would be in route within two weeksAnother month had passed and they contacted me telling me the items were out of stock and that I would receive a refund in 5-daysI have proof of this promiseIt should also be noted that my countless emails to Beyond the Rack customer service were ignoredThose 5-days have now passedI was promised a refund and still have the email to prove it but however they are now telling me that since my order was placed before May 24th that I can't receive a refundI have paid $for these items and have not received themThis is flat out stealing, theres no other way to describe what they're doingI would like a refund and for my account with Beyond the Rack to be deletedHowever they are refusing to do pro
I ordered a Mens' 1186/TAviator Sunglasses in Gunmetal and Gray from them on January with the promise that it would be here by valentines dayIt wasn'tThen I got notification that they could not acquire my product and that I would be getting a refundTHEN on March I was notified that the product had shippedNeedless to say I still do not have the productI have called at three times and e-mailed countless timesThey were telling me that the product was at UPS waiting to be shippedI finally called UPS on March 24th and they told me that they did not have the productI called Beyond the Rack the same day and told themI was told that the issue would be investigated and if I did not have the product then I would get a refundI was told that it would take around days for me to get a refundI still do not have a refund and I still do not have the sunglassesEvery time I e-mail I get some canned response and every time I call I get somebody who does not know what
I ordered a Mens' 1186/TAviator Sunglasses in Gunmetal and Gray from them on January with the promise that it would be here by valentines dayIt wasn'tThen I got notification that they could not acquire my product and that I would be getting a refundTHEN on March I was notified that the product had shippedNeedless to say I still do not have the productI have called at three times and e-mailed countless timesThey were telling me that the product was at UPS waiting to be shippedI finally called UPS on March 24th and they told me that they did not have the productI called Beyond the Rack the same day and told themI was told that the issue would be investigated and if I did not have the product then I would get a refundI was told that it would take around days for me to get a refundI still do not have a refund and I still do not have the sunglassesEvery time I e-mail I get some canned response and every time I call I get somebody who does not know what
I ordered a pair of pyjamas Feb I never received them, sent a complaint and was issued a credit in March of I asked for my money back but was issued a credit instead On May 2, I ordered a set of towels as I wanted to use up the credit The order #*** was to be shipped between May and June I thought ok I will give them a few days more The I checked the order status and saw that the order is now to be shipped by June 15thYou cannot call them as there customer service line does not work so I emailed them and told them that I wanted my money back, including my credit as they are not filling there orders and their business practices are becoming suspicious I do not want to order from them again so the credit is useless to me This is their answer to my complaint "We are contacting you back in regards to order ORDER NUMBER ***I understand you recently advised us about the cancellation of the orderUnfortunateky we can no longer cancel it
not only did they not honor a $credit they told be to go to the consumer protection to get my money back from themshameful and generally bad business practice and customer relations
I had a balance of $plus free shipping.When I called in to confirm this information I was told the company was sold and I should call another number for my refund.This was in January I called today and the Rep told me I don't get a refund that I used it in I have emails with my balance on it from I just want my money back
I ordered an item from the Company on September 24, On November 20, I contacted the company by email in regards to my order I received a prompt reply stating that my item was on its way to their warehouse and I should be getting it within 1-weeks
On January 4, I contacted the company again via email as I had not received the item nor any communication I received a prompt reply stating that the item is now scheduled to be at their warehouse the following week They said it could take up to days to fill the order They said that I would receive an email stating that they have shipped the item
I went onto their website and noticed that my item was marked as refunded and that I was given a store credit I emailed them on February 6, stating that I do not want a credit I stated that if I will not be getting the item, I would like a refund I have not received a reply from that email nor a refund
Placed an order for jackets, $on 12/30/Never received the jacketsThe Company sent me numerous e-mails that my order was on it's wayEventually, I received credit in my account with the company, for the $Then, the amount disappeared, and when I called the company, they declined to honor my order, or the moneySo, Beyond The Rack took my money, went out of business, restructured their business, and then refused to honor my order, or my moneySo I'm out $
Absolutely horrific service! Nothing is ever processed properly, orders are NEVER shipped on time (expect a 2-month delay prior to receiving anything you purchase from here), fake credit is thrown at you but then magically disappears right when you are about to make a purchase, half the orders are defected and dealing with receiving a refund is a nightmareI have purchased a number of things from BTR over the years and so far EVERY SINGLE ORDER HAS HAD AN ISSUEWould never recommend to anyone, and would definitely never purchase anything from here againBy far THE WORST SERVICE I have ever experienced
I had made a purchase with this company on May 14, with the order number ***I had paid $for two items and they were suppose to ship out during the last week of MayEvery few days they keep on changing the delivery timeI have called many times and they told me they we are shipping out the order but it seems that everyone is having the same problem with them not shipping out the products nor returning the money (Facebook page [Beyondtherack])The company seems to be having financial problems and they are not responding to any orders
I ordered bedding months ago, and my order still says "on track"I have emailed times and phoned 5+ times, only getting through to a service rep twice, and one awnsered emailEverytime they reassure me my order is still "on track"They promised a month ago it would be shipped in weeks, but today said it's still en route to themRefusing to give my money back, but would gladly cancel the order for BTR credit!! Do not give your money to this company, you won't get your product or see your money again!!
I placed on order on Feb 7, for several items All of them except have been delivered, each of these items costing CDN I have sent several emails to the company, first requesting information (March 17, response received March 20) and then cancelling my order (May 1, response received confirming cancellation and refund May 11)I have not received a refund to my VISA card yet I sent a third email on June requesting my refund but I have not heard back yet I have contacted my bank but the original delivery date is beyond days therefore VISA is not able to dispute the purchase
Beyond The Rack seems to have a policy of claiming that orders will be shipped next weekIt's always next week without shame or explanation The only recourse is to have your bank reverse charges because this company will do nothing to deliver a product
HORRIBLE CUSTOMER SERVICE AFTER LAST YEAR'S FIASCO I THOUGHT NI WOULD TRUST THEM ONE LAST TIME JOKES ON ME
MY ORDERS WERE CANCELED THEY WERE NOT SHIPPED DUE TO THE ITEM NOT BEING AVAILABLE ACCORDING TO BEYOND THE RACK IT'S A SUPPLIER INVENTORY ERRORS TO MAKE IT SHORT, THEY PROMISED THAT MY ORIGINAL PAYMENT WILL BE REFUNDED IN FULL I WAITED TOO LONG THEY GAVE ME ALL KIND OF PROMISES BUT THIS WILL BE RESOLVE, WAIT FOR 24, 48, HOURS AND NO ONE HAS DONE ANYTHING THEY NEVER PROCESS THE REFUND BECAUSE THEY FILED FOR BANKRUPTCY THEY GAVE ME A CASE # WHICH IS *** I HOPE SOMETHING WILL BE DONE RIGHT
I purchased a bedding set on April 11, and was charged for the product on April 12, It has now been eight weeks and the product has not shippedToda contact was made with the company and contrary policies on their website which state they will refund to the original method of payment the company is refusing to do so stating they are under new management and offered credit, It was stated in the conversation that there is no longer any interest in using their services in the future and that they must refund to the method of payment since the product had not yet shipped and even if they did it would not reach the location before the recipient moves locationThey again stated they are under new management and would offer credits and refused to refund the $amount no matter what which again is contrary to their policy=it's onlineI am the recipient and my sister is the account holder and they still would not do anything
Missing credit of CAD$ 155.94$ from the account
Hi thereWe ordered an item from Beyond the Rack in February and paid with PayPal After a couple months of waiting we were told they could not get the item and we were offered a product credit
We waited for products that were suitable for children (as the original item was) but there were noneIn October we contacted Beyond the Rack asking for our refund as we would not be using the product creditToday they emailed the following
Update for Case #*** - "Account Balance Recovery - $- ***"
Dear Kelsey ,
Thank you for contacting BTR,
Upon checking here, it looks like you have a remaining credit balance of $However, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management groupWe have made several key changes to our business model in order to build BTR back
Placed an order in 2012, which arrived damaged and company was contactedAfter requesting photos, etcthey asked the damaged merchandise be returnedMerchandise was returned and the company issued me a store credit of $and I was informed that this credit would be applied upon checkout of my next orderI just placed an order this a.mwith the company but contacted them via chat, prior to placing this order to inquire about my credit and was told by the agent "Chad" that it would be deducted at checkout during order placementI had the misfortune of having to contact coagain at 2pm CST about thisA female agent spoke with me and after placing me on a long hold; states she spoke with "executives" who told her that my credit was with Beyond the Rack and they are BTR and since BTR is no longer in business they are unable to provide me a creditThis company made no effort to contact me as I am owed money
I placed an order from Beyond the Rack ( Rue Hodge, Saint Laurent, QC H4N 2B3) on March 30th, The order was supposed to arrive within 10-business daysHowever after a month had passed I contacted them and they told me my order would be in route within two weeksAnother month had passed and they contacted me telling me the items were out of stock and that I would receive a refund in 5-daysI have proof of this promiseIt should also be noted that my countless emails to Beyond the Rack customer service were ignoredThose 5-days have now passedI was promised a refund and still have the email to prove it but however they are now telling me that since my order was placed before May 24th that I can't receive a refundI have paid $for these items and have not received themThis is flat out stealing, theres no other way to describe what they're doingI would like a refund and for my account with Beyond the Rack to be deletedHowever they are refusing to do pro
I ordered a Mens' 1186/TAviator Sunglasses in Gunmetal and Gray from them on January with the promise that it would be here by valentines dayIt wasn'tThen I got notification that they could not acquire my product and that I would be getting a refundTHEN on March I was notified that the product had shippedNeedless to say I still do not have the productI have called at three times and e-mailed countless timesThey were telling me that the product was at UPS waiting to be shippedI finally called UPS on March 24th and they told me that they did not have the productI called Beyond the Rack the same day and told themI was told that the issue would be investigated and if I did not have the product then I would get a refundI was told that it would take around days for me to get a refundI still do not have a refund and I still do not have the sunglassesEvery time I e-mail I get some canned response and every time I call I get somebody who does not know what
I have credit available with this company ($115), and they refuse to give me access to the credit
I ordered a Mens' 1186/TAviator Sunglasses in Gunmetal and Gray from them on January with the promise that it would be here by valentines dayIt wasn'tThen I got notification that they could not acquire my product and that I would be getting a refundTHEN on March I was notified that the product had shippedNeedless to say I still do not have the productI have called at three times and e-mailed countless timesThey were telling me that the product was at UPS waiting to be shippedI finally called UPS on March 24th and they told me that they did not have the productI called Beyond the Rack the same day and told themI was told that the issue would be investigated and if I did not have the product then I would get a refundI was told that it would take around days for me to get a refundI still do not have a refund and I still do not have the sunglassesEvery time I e-mail I get some canned response and every time I call I get somebody who does not know what
I ordered a pair of pyjamas Feb I never received them, sent a complaint and was issued a credit in March of I asked for my money back but was issued a credit instead On May 2, I ordered a set of towels as I wanted to use up the credit The order #*** was to be shipped between May and June I thought ok I will give them a few days more The I checked the order status and saw that the order is now to be shipped by June 15thYou cannot call them as there customer service line does not work so I emailed them and told them that I wanted my money back, including my credit as they are not filling there orders and their business practices are becoming suspicious I do not want to order from them again so the credit is useless to me This is their answer to my complaint "We are contacting you back in regards to order ORDER NUMBER ***I understand you recently advised us about the cancellation of the orderUnfortunateky we can no longer cancel it
not only did they not honor a $credit they told be to go to the consumer protection to get my money back from themshameful and generally bad business practice and customer relations
I had a balance of $plus free shipping.When I called in to confirm this information I was told the company was sold and I should call another number for my refund.This was in January I called today and the Rep told me I don't get a refund that I used it in I have emails with my balance on it from I just want my money back
I ordered an item from the Company on September 24, On November 20, I contacted the company by email in regards to my order I received a prompt reply stating that my item was on its way to their warehouse and I should be getting it within 1-weeks
On January 4, I contacted the company again via email as I had not received the item nor any communication I received a prompt reply stating that the item is now scheduled to be at their warehouse the following week They said it could take up to days to fill the order They said that I would receive an email stating that they have shipped the item
I went onto their website and noticed that my item was marked as refunded and that I was given a store credit I emailed them on February 6, stating that I do not want a credit I stated that if I will not be getting the item, I would like a refund I have not received a reply from that email nor a refund
Placed an order for jackets, $on 12/30/Never received the jacketsThe Company sent me numerous e-mails that my order was on it's wayEventually, I received credit in my account with the company, for the $Then, the amount disappeared, and when I called the company, they declined to honor my order, or the moneySo, Beyond The Rack took my money, went out of business, restructured their business, and then refused to honor my order, or my moneySo I'm out $
Absolutely horrific service! Nothing is ever processed properly, orders are NEVER shipped on time (expect a 2-month delay prior to receiving anything you purchase from here), fake credit is thrown at you but then magically disappears right when you are about to make a purchase, half the orders are defected and dealing with receiving a refund is a nightmareI have purchased a number of things from BTR over the years and so far EVERY SINGLE ORDER HAS HAD AN ISSUEWould never recommend to anyone, and would definitely never purchase anything from here againBy far THE WORST SERVICE I have ever experienced