Like many others, when the business went bankrupt, they "stole" my store credits I earned from a returnThey just give credits, not money backIt took months and months for them to tell me, sorry, your loss, but that's what happened, contact your consumer business bureauThey got bought out and the new ownership didn't want to honor consumers' prior credits, so they erased the slate for everyoneMy CC company ended up refunding me the money after I filed a dispute, but that also took time
Other major flaws of this companyYou pay for shipping, but if you need to return it for a reason that isn't due to product damage, then you will have to PAY to return the item, tooHowever, even if the product is damaged, they might initially charge you shipping to return, for which you have to call AGAIN to get that refundedIf you do get credits for a refund, it could take another month or two for those to show up, after constant calling
The quality of the items is poorVERY POORI've received lots of products that were falsely advertised and poorly constructedFor example, drapes that claimed to be "black out" when clearly they were sheer as the day itselfShirts with poor stitching and even incorrect sizingI ordered a large, they sent a medium
The timing for delivery is SLOWIt may take up to three months or more for you to receive what you orderedHow ridiculous is that? I've bought from them several times and the earliest delivery was six weeks
The selection isn't greatEven the reviewer above mentioned she couldn't find anythingThat's pretty typicalAlthough they have 1000s of itemsNothing seems that great
I'm done with them
I cancelled an order May 11, before the order was shippedI was told over the phone and through email that I would receive a refundI have called the company and have used their live chat and have not received a refundThe refund is for two separate itemsBelow are the emails I received:
This e-mail is to confirm that we have submitted your request to cancel your order 17886864/item JAY210261GB-Z 2.75-Gal Vineyard Fruit Beverage DispenserThe cancellation process may take up to business hours to be completed through our system and for the refund to be issuedA confirmation email will be sent to you with the details once completeOnce the refund is issued please allow 5-business days for all funds to be returned to your original payment methodPlease note that if this order/item has already been shipped we will be unable to cancel; if returned you will need to follow the return and exchange procedures listed in the FAQ'sIf you require any further assistance please
I bought a scarf on Jan 24; the item received (by the end of February) was not as describedI called the company and arranged a return, sent the item back on the next day after I received itThe package, according to UPS tracking number, was delivered on March to the BTR warehouseI had waited for two weeks (as stated in their return policy: "Be advised that the average timeframe to process the return is approximately 1-weeks from the date your parcel is received in our warehouseOnce received and assessed by our Returns Department, you will receive an email notification indicating that your return has been processed.") I've called and emailed the company numerous times and I still have not received the refund on May The last excuse was that they cannot refund it to my credit card and I have to file a claim with my CC company(still use the same CC that the purchase was made with)
I ordered several items that would be here before Christmas and the company has no one accountable to give you information, they do not have any care that items have not been receivedNow there are items that they are not shipping because there was an inventory error after they changed the ship date times, I am never going to shop with this company ever again this is just one of many items not yet received
Prior to September 1st, I had a $dollar credit After going thru a hassle in august (and filing a separate Revdex.com complaint) in trying to acquire products that are itemized in the (BTR Checkout pdf) On September 1st, I assume they were indirectly answering to the previous complaint and sent me an e-mail confirming that they will send of the products with free shipping That total came out to $ Therefore, my remaining credit was $ Ironically on September 8th, I went to use the remainder of my credit, the credit of $was not showing up on the website I placed an inquiry on September 8th, which the company acknowledged but never followed up with me I placed subsequent inquiries on September (e-mail with a response identifying my issue of lost credit), and a live chat rep on September Likewise, I place an inquiry on September 23rd thru their website, but only received an e-mail stating my inquiry would be sent to rep I called on October 13th,
Store credit I previously had with the company has disappeared and despite repeated attempts to contact them for a resolution I have not received any reply
I ordered merchandise on the 25th o February and have not recieved my order as of today 04/05/I have made several attempts to contact these people(BTR) with no availI have emailed and phoned BTR and have been put on hold via a automated system and left on hold for and minutes without no contact
On April 6/16, I placed an order online at Beyond the Rack for a set of curtains - $About a month later, I realized I hadn't received the package yetI emailed the company and was told they were working to fill my order and please wait weeksweeks went by and nothing...emailed again and was told another weeksNothing, and emailed againMay 30, I received an email that stated they were unable to fulfill my order so would refund me in full within 5-business daysThe refund was never processedI emailed, and was told I needed to call in to discuss the matter over the phoneJuly 13/16, I called and was told that the company was "undergoing restructuring" and was unable to give me a refund but could offer me a creditI requested to speak to a supervisor and was deniedI declined the creditThe customer service rep told me if I wanted my money back, I would have to file a claim with my credit card companyI called Visa and they were very quick to file a dispute on m
I placed an order through beyond the rack on March 6, Order number ***It was for a garment rack, and two fabric storage carts totaling in $My order was to take 1-days to arrive, approximately I then received an email about a month after (April some time, unsure of the exact date) the order was placed, apologizing for the delay from the president of the company and that there was issues with shipmentI was extended the opportunity to cancel the order at the time or take no action if I wanted to continue with the order
Come May 5th, there was still no sign of my orderI contacted customer care and requested for it to be cancelled and refunded to my credit cardOn May 11th, my email was responded to with the following:
"Thank you for contacting BTR
This e-mail is to confirm that we have submitted your request to cancel your order #***
The cancellation process may take up to business hours to be completed through our system and for the
On March 24, placed order number *** which contained items for deliveryThe estimated ship dated is noted as May - 7thAs of today, June 2, the tracking information still shows these dates for shippingSeveral times in the past week I have telephoned the business at ###-###-#### & reached an automated voice message indicating that "as you are probably aware we are having technical difficulty with our telephone systemContact us by email or web chat."
I sent an email several weeks ago using Beyond the Rack's email page and as such have no physical record of my messageHave had no response to the email which is why I have attempted to reach the business by telephone still to no availAm not able to locate a link for web chat on their website
At this point I am infuriated with the absolute poor customer service & must insist upon full refund of $
Kindly advise what further information you may require in order for you to take action against this busi
I placed an order back in February and I haven't received my order yetI was never contacted or got an email from Beyond the Rack to let me know that it was going to be a delay in processing my order
I contacted Beyond the Rack about weeks ago and I was promised that if I didn't get my order in days they were going to mailed me a check because the credit card I used to place my original order is closed,a week later I got an email (for the first time) stating stating that they have been undergoing changes in ownership that unfortunately caused delays
I tried calling again Monday April 4th to get an update on my order, I waited minutes and didn't get and answer, I called again today and after minutes waiting and got a customer service representative that offered to cancel my order and credit my CC and for me to try to get the money back from the CC companyI explained that
I've been to too much trouble trying to get this issue resolve and the least that they can do is m
I ordered a white Burberry womens Polo shirt; size Medium on January 13th, for $79.99; order number ***They communicated there was a delay, I continued to wait and received notifications it was still delayedAfter 5+ attempts to get a confirmation it was coming; I asked to have my credit card refundedThey said they would only issue a store credit which isn't even showing on my account nor has it ever
I placed my order with Beyond the Rack May 16, It is now June 7, and I still have not received my itemsI have contacted the Customer Service department numerous times and every time I do so they give me different answers as to why my order has not shipped yetI spoke with them a week ago and they told me my order had just been received at the warehouse and they were shipping it that dayThat was a lie so I contacted them again today and this time they told me my order would not be at their warehouse for another weeks and then they would ship it which would be another 1-weeksThe phone lines are down and have been down forever which makes it harder to actually talk to someone and all methods of payment are down as well except Paypal which makes it even harder to cancel the chargeI have asked for a refund numerous times and I just get ignored or they avoid the question and try to convince me on waiting another month plusThis company is incredibly unprofessionalA
I ordered a four sets of two panel window curtains expecting to receive eight panels while only receiving fourAdvertisement at beyond the rack and in my invoice stated a 2-pack Pom Pom window curtains in lilac are available and that it was sent to meThis is incorrect every package should have two panels, but I only received one one panel each package, with my order of four packages I should have eight panels, I only have four panelsHalf of my order is missing
Calling costumer service did not solve this issueI was told it was a known issue with the supplier and the company will only send a refund not the other four panel curtains I orderedThis is unacceptable, the website is still advertising that the pack Pom Pom window curtains are still available, therefore it should be no issue that the company send me the panels it is continuing to advertisedAlso if this is a known issue why are these curtains still availed and listed on the website? That is poor company costumer
I've never filed a complaint with the Revdex.com I order items online A LOT and this is the worst experience I have ever had I ordered sunglasses order # *** on 2/23/ I received an email with tracking number stating the item had shipped on 2/26/ I was to expect it in 7-business days I have had made phone call inquiries since then and talked to numerous representatives including: Venus, Tienne, and Mel EVERY time they apologized profusely, but said if I waited a short period of time (usually 2-days), I could click on my tracking information and an expected delivery date would be available That has NEVER happened (Also, the avg wait time to be connected to a representative was 5-mn) I've since asked to be refunded my shipping charge which Tienne said she would do and sent an email on 2/15/stating my shipping would be refunded It is now 2/24/and no sunglasses and no shipping refund I have now been told to wait til 2/28/for my shipping date I
I've been shopping with BTR for more than years and have always experienced positive experiences....until this yearApparently they've changed ownership/management and they might as well close their doors for how bad the service is nowI've been waiting for a handbag since Dec With all the back and forth, and no handbag in my mailbox, I asked them to cancel the order and refund me the amount to which they agreed.....in April 2016....I'm still waiting (Jun 6, 2016) and every email request I send they reply to give them 2-business days.....their phone system is not working so you're not able to speak to anyone....I'm using the Chat option on the site as we speak but so far haven't received any answers
I ordered a art piece I saw as a gift on 3/1/My credit card was charged $on 3/2/I was anticipating the a email with delivery date in about 6-weeksTen weeks passed and still there was no emailOn 5/19/I called the # on the website which is ###-###-####The recording when I called said they were having "technical" difficulties and their IT deptwas working on itThey recommended contacting the customer service by message in which I didI received a response the following day with news that I was "suppose" to be notify that the item was unavailable and their apologiesThey also said that a refund would be made in the form it was received and I should allow 5-business and an email confirming the refundI heard nothing and double checked my bank about refund, there were none madeOn 6/1/I sent another email following up to the last message from them to which I had no responseOn 6/6/I sent a 3rd attempt email and tried calling with no success
Placed an order in 2012, which arrived damaged and company was contactedAfter requesting photos, etcthey asked the damaged merchandise be returnedMerchandise was returned and the company issued me a store credit of $and I was informed that this credit would be applied upon checkout of my next orderI just placed an order this a.mwith the company but contacted them via chat, prior to placing this order to inquire about my credit and was told by the agent "Chad" that it would be deducted at checkout during order placementI had the misfortune of having to contact coagain at 2pm CST about thisA female agent spoke with me and after placing me on a long hold; states she spoke with "executives" who told her that my credit was with Beyond the Rack and they are BTR and since BTR is no longer in business they are unable to provide me a creditThis company made no effort to contact me as I am owed money
I had an account/store credit on the website, Beyond the RackSeveral months later when I went back to the website to use my credit, I found a very lackluster websiteThe items available were not the same quality or selection I was accustomed to seeingI left the website without purchasing anything and very disappointedI checked back occasional but the items were still nothing of interestWhen I went back to the website several months later to check again, my credit was no longer displayed in the upper right-hand corner as it had been for monthsI contacted BTR's customer service and this is the response I received:
"Hi ***,
Thank you for contacting BTR
Upon checking here, it looks like you have a remaining credit balanceHowever, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management
I placed an order back in February of and never received the productsI had to inquire about them through customer service back in April of and was advised that the products would come within a few weeksA month later I never received my products and made another inquiry in which I was told that the items were out of stock so I was going to receive a refund within 5-business daysNow that it is a month later, I still haven't received my refund and when I spoke with customer service they advised me that they wouldn't issue a refund but a credit for the website insteadI think it is highly unacceptable that I have had to make contact with them all times because they never once notified me about the current situation and to be told that I'd receive a refund and later be told that I wouldn't get one is unprofessionalI was advised to contact the company via phone and it is impossible to get throughHaving to waste my time on the phone to rectify a problem that should have
Like many others, when the business went bankrupt, they "stole" my store credits I earned from a returnThey just give credits, not money backIt took months and months for them to tell me, sorry, your loss, but that's what happened, contact your consumer business bureauThey got bought out and the new ownership didn't want to honor consumers' prior credits, so they erased the slate for everyoneMy CC company ended up refunding me the money after I filed a dispute, but that also took time
Other major flaws of this companyYou pay for shipping, but if you need to return it for a reason that isn't due to product damage, then you will have to PAY to return the item, tooHowever, even if the product is damaged, they might initially charge you shipping to return, for which you have to call AGAIN to get that refundedIf you do get credits for a refund, it could take another month or two for those to show up, after constant calling
The quality of the items is poorVERY POORI've received lots of products that were falsely advertised and poorly constructedFor example, drapes that claimed to be "black out" when clearly they were sheer as the day itselfShirts with poor stitching and even incorrect sizingI ordered a large, they sent a medium
The timing for delivery is SLOWIt may take up to three months or more for you to receive what you orderedHow ridiculous is that? I've bought from them several times and the earliest delivery was six weeks
The selection isn't greatEven the reviewer above mentioned she couldn't find anythingThat's pretty typicalAlthough they have 1000s of itemsNothing seems that great
I'm done with them
I cancelled an order May 11, before the order was shippedI was told over the phone and through email that I would receive a refundI have called the company and have used their live chat and have not received a refundThe refund is for two separate itemsBelow are the emails I received:
This e-mail is to confirm that we have submitted your request to cancel your order 17886864/item JAY210261GB-Z 2.75-Gal Vineyard Fruit Beverage DispenserThe cancellation process may take up to business hours to be completed through our system and for the refund to be issuedA confirmation email will be sent to you with the details once completeOnce the refund is issued please allow 5-business days for all funds to be returned to your original payment methodPlease note that if this order/item has already been shipped we will be unable to cancel; if returned you will need to follow the return and exchange procedures listed in the FAQ'sIf you require any further assistance please
I bought a scarf on Jan 24; the item received (by the end of February) was not as describedI called the company and arranged a return, sent the item back on the next day after I received itThe package, according to UPS tracking number, was delivered on March to the BTR warehouseI had waited for two weeks (as stated in their return policy: "Be advised that the average timeframe to process the return is approximately 1-weeks from the date your parcel is received in our warehouseOnce received and assessed by our Returns Department, you will receive an email notification indicating that your return has been processed.") I've called and emailed the company numerous times and I still have not received the refund on May The last excuse was that they cannot refund it to my credit card and I have to file a claim with my CC company(still use the same CC that the purchase was made with)
I ordered several items that would be here before Christmas and the company has no one accountable to give you information, they do not have any care that items have not been receivedNow there are items that they are not shipping because there was an inventory error after they changed the ship date times, I am never going to shop with this company ever again this is just one of many items not yet received
Prior to September 1st, I had a $dollar credit After going thru a hassle in august (and filing a separate Revdex.com complaint) in trying to acquire products that are itemized in the (BTR Checkout pdf) On September 1st, I assume they were indirectly answering to the previous complaint and sent me an e-mail confirming that they will send of the products with free shipping That total came out to $ Therefore, my remaining credit was $ Ironically on September 8th, I went to use the remainder of my credit, the credit of $was not showing up on the website I placed an inquiry on September 8th, which the company acknowledged but never followed up with me I placed subsequent inquiries on September (e-mail with a response identifying my issue of lost credit), and a live chat rep on September Likewise, I place an inquiry on September 23rd thru their website, but only received an e-mail stating my inquiry would be sent to rep I called on October 13th,
Store credit I previously had with the company has disappeared and despite repeated attempts to contact them for a resolution I have not received any reply
I ordered merchandise on the 25th o February and have not recieved my order as of today 04/05/I have made several attempts to contact these people(BTR) with no availI have emailed and phoned BTR and have been put on hold via a automated system and left on hold for and minutes without no contact
On April 6/16, I placed an order online at Beyond the Rack for a set of curtains - $About a month later, I realized I hadn't received the package yetI emailed the company and was told they were working to fill my order and please wait weeksweeks went by and nothing...emailed again and was told another weeksNothing, and emailed againMay 30, I received an email that stated they were unable to fulfill my order so would refund me in full within 5-business daysThe refund was never processedI emailed, and was told I needed to call in to discuss the matter over the phoneJuly 13/16, I called and was told that the company was "undergoing restructuring" and was unable to give me a refund but could offer me a creditI requested to speak to a supervisor and was deniedI declined the creditThe customer service rep told me if I wanted my money back, I would have to file a claim with my credit card companyI called Visa and they were very quick to file a dispute on m
I placed an order through beyond the rack on March 6, Order number ***It was for a garment rack, and two fabric storage carts totaling in $My order was to take 1-days to arrive, approximately I then received an email about a month after (April some time, unsure of the exact date) the order was placed, apologizing for the delay from the president of the company and that there was issues with shipmentI was extended the opportunity to cancel the order at the time or take no action if I wanted to continue with the order
Come May 5th, there was still no sign of my orderI contacted customer care and requested for it to be cancelled and refunded to my credit cardOn May 11th, my email was responded to with the following:
"Thank you for contacting BTR
This e-mail is to confirm that we have submitted your request to cancel your order #***
The cancellation process may take up to business hours to be completed through our system and for the
On March 24, placed order number *** which contained items for deliveryThe estimated ship dated is noted as May - 7thAs of today, June 2, the tracking information still shows these dates for shippingSeveral times in the past week I have telephoned the business at ###-###-#### & reached an automated voice message indicating that "as you are probably aware we are having technical difficulty with our telephone systemContact us by email or web chat."
I sent an email several weeks ago using Beyond the Rack's email page and as such have no physical record of my messageHave had no response to the email which is why I have attempted to reach the business by telephone still to no availAm not able to locate a link for web chat on their website
At this point I am infuriated with the absolute poor customer service & must insist upon full refund of $
Kindly advise what further information you may require in order for you to take action against this busi
I placed an order back in February and I haven't received my order yetI was never contacted or got an email from Beyond the Rack to let me know that it was going to be a delay in processing my order
I contacted Beyond the Rack about weeks ago and I was promised that if I didn't get my order in days they were going to mailed me a check because the credit card I used to place my original order is closed,a week later I got an email (for the first time) stating stating that they have been undergoing changes in ownership that unfortunately caused delays
I tried calling again Monday April 4th to get an update on my order, I waited minutes and didn't get and answer, I called again today and after minutes waiting and got a customer service representative that offered to cancel my order and credit my CC and for me to try to get the money back from the CC companyI explained that
I've been to too much trouble trying to get this issue resolve and the least that they can do is m
I ordered a white Burberry womens Polo shirt; size Medium on January 13th, for $79.99; order number ***They communicated there was a delay, I continued to wait and received notifications it was still delayedAfter 5+ attempts to get a confirmation it was coming; I asked to have my credit card refundedThey said they would only issue a store credit which isn't even showing on my account nor has it ever
I placed my order with Beyond the Rack May 16, It is now June 7, and I still have not received my itemsI have contacted the Customer Service department numerous times and every time I do so they give me different answers as to why my order has not shipped yetI spoke with them a week ago and they told me my order had just been received at the warehouse and they were shipping it that dayThat was a lie so I contacted them again today and this time they told me my order would not be at their warehouse for another weeks and then they would ship it which would be another 1-weeksThe phone lines are down and have been down forever which makes it harder to actually talk to someone and all methods of payment are down as well except Paypal which makes it even harder to cancel the chargeI have asked for a refund numerous times and I just get ignored or they avoid the question and try to convince me on waiting another month plusThis company is incredibly unprofessionalA
I ordered a four sets of two panel window curtains expecting to receive eight panels while only receiving fourAdvertisement at beyond the rack and in my invoice stated a 2-pack Pom Pom window curtains in lilac are available and that it was sent to meThis is incorrect every package should have two panels, but I only received one one panel each package, with my order of four packages I should have eight panels, I only have four panelsHalf of my order is missing
Calling costumer service did not solve this issueI was told it was a known issue with the supplier and the company will only send a refund not the other four panel curtains I orderedThis is unacceptable, the website is still advertising that the pack Pom Pom window curtains are still available, therefore it should be no issue that the company send me the panels it is continuing to advertisedAlso if this is a known issue why are these curtains still availed and listed on the website? That is poor company costumer
I've never filed a complaint with the Revdex.com I order items online A LOT and this is the worst experience I have ever had I ordered sunglasses order # *** on 2/23/ I received an email with tracking number stating the item had shipped on 2/26/ I was to expect it in 7-business days I have had made phone call inquiries since then and talked to numerous representatives including: Venus, Tienne, and Mel EVERY time they apologized profusely, but said if I waited a short period of time (usually 2-days), I could click on my tracking information and an expected delivery date would be available That has NEVER happened (Also, the avg wait time to be connected to a representative was 5-mn) I've since asked to be refunded my shipping charge which Tienne said she would do and sent an email on 2/15/stating my shipping would be refunded It is now 2/24/and no sunglasses and no shipping refund I have now been told to wait til 2/28/for my shipping date I
I've been shopping with BTR for more than years and have always experienced positive experiences....until this yearApparently they've changed ownership/management and they might as well close their doors for how bad the service is nowI've been waiting for a handbag since Dec With all the back and forth, and no handbag in my mailbox, I asked them to cancel the order and refund me the amount to which they agreed.....in April 2016....I'm still waiting (Jun 6, 2016) and every email request I send they reply to give them 2-business days.....their phone system is not working so you're not able to speak to anyone....I'm using the Chat option on the site as we speak but so far haven't received any answers
I ordered a art piece I saw as a gift on 3/1/My credit card was charged $on 3/2/I was anticipating the a email with delivery date in about 6-weeksTen weeks passed and still there was no emailOn 5/19/I called the # on the website which is ###-###-####The recording when I called said they were having "technical" difficulties and their IT deptwas working on itThey recommended contacting the customer service by message in which I didI received a response the following day with news that I was "suppose" to be notify that the item was unavailable and their apologiesThey also said that a refund would be made in the form it was received and I should allow 5-business and an email confirming the refundI heard nothing and double checked my bank about refund, there were none madeOn 6/1/I sent another email following up to the last message from them to which I had no responseOn 6/6/I sent a 3rd attempt email and tried calling with no success
Placed an order in 2012, which arrived damaged and company was contactedAfter requesting photos, etcthey asked the damaged merchandise be returnedMerchandise was returned and the company issued me a store credit of $and I was informed that this credit would be applied upon checkout of my next orderI just placed an order this a.mwith the company but contacted them via chat, prior to placing this order to inquire about my credit and was told by the agent "Chad" that it would be deducted at checkout during order placementI had the misfortune of having to contact coagain at 2pm CST about thisA female agent spoke with me and after placing me on a long hold; states she spoke with "executives" who told her that my credit was with Beyond the Rack and they are BTR and since BTR is no longer in business they are unable to provide me a creditThis company made no effort to contact me as I am owed money
I had an account/store credit on the website, Beyond the RackSeveral months later when I went back to the website to use my credit, I found a very lackluster websiteThe items available were not the same quality or selection I was accustomed to seeingI left the website without purchasing anything and very disappointedI checked back occasional but the items were still nothing of interestWhen I went back to the website several months later to check again, my credit was no longer displayed in the upper right-hand corner as it had been for monthsI contacted BTR's customer service and this is the response I received:
"Hi ***,
Thank you for contacting BTR
Upon checking here, it looks like you have a remaining credit balanceHowever, it is no longer available on the BTR websiteWe apologize that it was removed from your account and that you were not notified
As you may be aware, Beyond the Rack went through a restructuring phase under our new ownership and management
I placed an order back in February of and never received the productsI had to inquire about them through customer service back in April of and was advised that the products would come within a few weeksA month later I never received my products and made another inquiry in which I was told that the items were out of stock so I was going to receive a refund within 5-business daysNow that it is a month later, I still haven't received my refund and when I spoke with customer service they advised me that they wouldn't issue a refund but a credit for the website insteadI think it is highly unacceptable that I have had to make contact with them all times because they never once notified me about the current situation and to be told that I'd receive a refund and later be told that I wouldn't get one is unprofessionalI was advised to contact the company via phone and it is impossible to get throughHaving to waste my time on the phone to rectify a problem that should have