I placed an order back in February of and never received the productsI had to inquire about them through customer service back in April of and was advised that the products would come within a few weeksA month later I never received my products and made another inquiry in which I was told that the items were out of stock so I was going to receive a refund within 5-business daysNow that it is a month later, I still haven't received my refund and when I spoke with customer service they advised me that they wouldn't issue a refund but a credit for the website insteadI think it is highly unacceptable that I have had to make contact with them all times because they never once notified me about the current situation and to be told that I'd receive a refund and later be told that I wouldn't get one is unprofessionalI was advised to contact the company via phone and it is impossible to get throughHaving to waste my time on the phone to rectify a problem that should have
I've been shopping with BTR for more than years and have always experienced positive experiences....until this yearApparently they've changed ownership/management and they might as well close their doors for how bad the service is nowI've been waiting for a handbag since Dec With all the back and forth, and no handbag in my mailbox, I asked them to cancel the order and refund me the amount to which they agreed.....in April 2016....I'm still waiting (Jun 6, 2016) and every email request I send they reply to give them 2-business days.....their phone system is not working so you're not able to speak to anyone....I'm using the Chat option on the site as we speak but so far haven't received any answers
I ordered a white Burberry womens Polo shirt; size Medium on January 13th, for $79.99; order number ***They communicated there was a delay, I continued to wait and received notifications it was still delayedAfter 5+ attempts to get a confirmation it was coming; I asked to have my credit card refundedThey said they would only issue a store credit which isn't even showing on my account nor has it ever
I had over $credit with beyond the rack and they changed ownership and my credit disappreaed and they told me they couldn't honor it No warning to email no phone just lost over $ Will never buy anything from there again
I ordered bedding from this online retailer, two sets of King sized comfortersThe order took over a month to complete after multiple calls to the retailer ( I was charged immediately) then never received further communication until I initiated a call once a month had passedI received the items last Thursday ( the order was placed Jan 4th and I was charged immediately for it) and I was not made aware that the processing time would be lengthyWhen I received my items, the box was crushed, falling apart and not completely sealedThe items inside that were supposed to be in "new condition" were dirty and damaged, and the size did not meet the description ( I ordered two king size comforters and it did not even cover my bed, a traditional king bed)The over all quality of the materials was extremely poor, the seams were unfinished and coming apart and honestly I had concerned for the cleanliness of the items like something might crawl out of the comforter I was not comfortable havin
I made a purchase on May 3, of $that after months had not been shipped or obtainedIt was a gift for an occasion so I could not wait any longerSince I had to find an alternative I was in touch with their chat messaging line and received a credit
On December 23, 2016, I finally wanted to use my credit but it was not showing up so I contacted their customer serviceThey told me this was a wide spread issue and that they were looking into it
After periodically following up via email for a few months, I called to follow upOur correspondence is as follows:
I was told that because of bankruptcy and new owners, credits for purchases made prior to March 24, would not be fulfilled
Since my purchase was made in May, I called back to point out that this does not apply to me and I should receive my creditI was then informed that I don't have a credit because I don't have a returnValid, SINCE I NEVER RECEIVED THE PRODUCT there is no return and this is
On February 21, I purchased a few items off of beyond the rack website, the items never shippedAfter weeks of not hearing from the company, I took it upon myself to call them and ask for an updateWhen I asked for an update, I was told that it would ship within week of the phone callTwo weeks later I phoned beyond the rack again to follow up and they told me that I will no longer be receiving my order due to the items being out of stock
When I was told the items were out of stock, I told them to cancel the order all together and proceed with giving me a refundI followed up with beyond the rack a month ago to tell them I haven't received my refund and they indicated I should get it within the next weekThis was well over a month and a half ago It is now June and I still have not received my refundI called two days ago and the customer service representative told me that he doesn't have any information about the refund but Legal Services will e-mail me by the end o
I made an order on Feb13, with estimated shipping date between Feb27-March 5thAt the end of March, I sent them an email to just cancel the orderI got an email from the head of the company or something, saying there's going to be a delay with their shipmentI replied saying I just want to cancel itNo responseI sent another maybe emails to them requesting to cancel it, still no responseI finally phoned them, I was on hold for minutes before they finally answeredThe custome service rep told me they can't cancel the order anymore because it was already shipped and that I should wait 1-weeksI did not recieve an email that it was shipped and no tracking numbers or anythingI never write reviews but I was soo pissed offThis is a scamI can't believe they are willing to have their reputation ruined for $That's the price of the bags I ordered but they don't want to give me the refund
I placed an order 2/26/for a comforterMy order status updates shortly after that stating that it would be shipped out March 17thThen I recieved an email from the CEO stating that ownership of the company was changing and there was a delay in shipping ordersI responded to ask when my order would be shipped and was ignoredI then sent in an email to customer service asking about my order they did not respondI had to send in another email before they respondedI asked the status of my order and they said they didn't know because the supplier had not provided the detailsThey asked if I could wait two more weeks and they'd give me a $creditI agreed and two weeks later still nothingI finally asked for a refund about a month agoI still have not recieved my refund and when I emailed them for the status they said there is a delay but my request was sent to their refund departmentI tried to call this week 5/23/and again 5/26/and they have a pre-recorded message stating that they are having "technical difficulties" to email or do an online chatI just want my $back so I can buy a comforter from some where elseHow does a company operate with customer service like that! I will NEVER order from them again
I had a credit on account for $from a return made Order#***When I would log on to the site I would see my credit and just recently, my credit disappearedI live chatted with the site and was told they are having IT issues and are looking into itI also decided to call in on 10/6/2016, and spoke with Tony, who told me that he sees the credit on his side but IT is working to fix the issue which would be resolved within 24-hours maxIt is days later and there is still no credit on the accountAlso, after looking on their social media accounts and online reviews, there are hundreds of people complaining for weeks that they are having the same issues and the company keeps giving them the run aroundThis is not fair that I returned the product and followed their return policy, and now they have stolen my money
I ordered an item from the Beyond the Rack websiteThe Company shipped the wrong itemI reported the error and the company's customer service rep advised me to return it for a refundThe company confirmed they received the item for return on April 4, however after two months have still not processed the return or issued the refund
I placed an order for a Burberry Scarf item # BURBU9182525LM on Jan 25, 2016, I called Beyond the Rack Customer service on Feb 5, because I needed my item for an event this coming week which is the week of Feb 7, They said they didn't have a record of my purchase, I was on the phone nearly an hour trying to get this situation resolved I kept asking the rep to whose name is Khis G*** to call paypal and see if indeed I did pay for a burberry scarf with Beyond the rack She kept saying she can't make that call, but she could not explain why This was a simple matter to call Paypal I needed my item as stated above for an event and now they have ruined that for me I would like at least a 50% discount on my total purchase which was in the amt of $for my inconvenience
PayPal logo
Jan 25, 06:36:PST
Transaction ID: *** Hello *** ***,
You sent a payment of $USD to Beyond the Rack Enterprises Inc
(***
They ripped me off, they took my money, told me they were unable to fulfill my order months later, offered me a credit of my btr account that I didnt get and I never heard from them again despite the multiple messages I left, they have a phone number but you cant get through to customer service, it just hangs up on you, victims should file and lawsuit against this company
I purchased several items from Beyond the Rack which they were unable to deliver, They kept asking me to wait saying the items were on their way The items never arrived, Instead of returning my money they gave me store credits of over $ Now the credits have disappeared from my accountI have called and emailed several times for months and get the same responseSomeone will be contacting you in a few days and no-one does I m very frustrated and understand from them that many other customers are in the same position
There most be something someone can do about this matter This does not make any sense as I read so many people losing their credits In essence it is stealing from consumers 1) you are not allowed to choose to have your money back only a credit on account 2) if you read their policy on line you never lose that credit 3) if it is true that new management was in place in May 2016, then why were consumers not advised of this and told they had a certain amount of time to spend their credit or it would be lost Last Christmas I bought several items and returned them, most of them being badly made and not at all what was stated when I bought the items I tried to explain to them at the time that these items were not at all what was advertised but the only thing they told me was that I was going to have a credit on file of which I could use at any time which was $ Last night I thought I would find whatever I could to finally spend my credit but like so many other people I was shocked when I could no longer find my credit available I was in touch with BTR and got the same exact message as everyone else did I say we start a class action lawsuit which states that BTR (no matter of new management or not) has basically stolen everyone's money.....how nice would it be for people to send me money and I don't send them anything and keep their funds and later tell them sorry, there is new management....who ended up getting these funds and why did BTR not inform customers that this potentially could happen Oddly enough they can send you their annoying ads every day but can't send you an advisory to let you know you will lose your credit if you don't act before May 2016....this is not acceptable, if anyone else feels the same, contact me at *** and together we can try and see what we can do, otherwise big companies like BTR will continue to rip off consumers without any reprimand other then we are never buying from them again
I am confused and disgusted that a company can "sell" products that they do not own! I "purchased" a pair of sunglasses from the site and was sent an email that the product would ship in 1-weeksAfter 1-weeks had passed I checked my account on the BTR site (no email from them, no honesty or transparency) and the delivery had been updated to a date another 2-awayAfter 2-more weeks passed surprise, it was updated again giving me a new shipping date another 2-weeks awayI emailed BTR at that point and their answer was "we are sorry but we have been unable to secure the product from the vendor and therefore will refund your money" Excuse me, but "unable to secure product from the vendor" means it wasn't yours to sell in the first place! I have no idea how this is even legalStay away from this site
I have had fairly good service from BTR for the last or so years but this time around the service has been atrociousI placed an order April 25th and the email I got stated that it will be shipped after weeks in May , and when I had not received I followed up and got an email that the order did not ship due to supplier inventory error and that the item was unavailableI was promised a refund in 5-days on May 19th, which I haven't receivedWhen I followed up on June 1/I was told my refund was in a pending state and would be finalized in a day or and today is June and I still don't have itWhen I call I get a message that the phone systems are not working and to send email onlySound like they are going broke and will go down with all the money from current ordersVery very disappointed
?Dear Sir / Madam,
I'm writing this email to report a problem I faced with an online shop called BTR (Beyond The Rack)
I've been BTR customer for more than a year and everything was going well on anything I bought or returnThe shop/Corp doesn't provide
edThe shop/Corp doesn't provide refundthe returned items, but give store credit to customers instead
Unfortunately,everything related to the Shop/Corp started going down from Feb when their mobile app stopped working and they didn't add anything exciting to their website and keep selling old stuff in their stock, and the problem raised exactly from hereI had bought some items before which unfortunately didn't work for me and I returned them to the merchant for the store credit and at that time I did have around $store credit in my accountAnd unfortunately there wasn't anything attractive in their website for me until last week when I went to the website and finally found something to buy and I got shocked! Th
They removed $credit from my account and have ignored all inquiries and followup aside from a single response that "they were looking into it"They have even deleted followup requests for an update from their social media pages Don't shop with these guys, they're thieves
I placed an order on 4/23/for a productI received the email stating that the product would be shipped between May 11th- 15thDuring this time I researched reviews for Beyond the Rack and seen that the reviews were horribleOn May the 11th I sent an email requesting a refund and on May 13th I received a response from BTR with case # *** stating that they would allow me this 'One time" cancellation for order # Per the verbiage of the email the cancellation process may take up to business hours to be completed in their system for the refund to be processedThe refund would apply to the original method of payment and once issued allow 5-business daysIt has now been days (business days) without resolveOn 5/18/I did a live chat with BTR and spoke with repTEO and he said that he followed up with the refund deptto have the refund completedOn 6/3/I did a live chat with BTR and spoke with repJames and he said that due to system upgrades th
I placed an order back in February of and never received the productsI had to inquire about them through customer service back in April of and was advised that the products would come within a few weeksA month later I never received my products and made another inquiry in which I was told that the items were out of stock so I was going to receive a refund within 5-business daysNow that it is a month later, I still haven't received my refund and when I spoke with customer service they advised me that they wouldn't issue a refund but a credit for the website insteadI think it is highly unacceptable that I have had to make contact with them all times because they never once notified me about the current situation and to be told that I'd receive a refund and later be told that I wouldn't get one is unprofessionalI was advised to contact the company via phone and it is impossible to get throughHaving to waste my time on the phone to rectify a problem that should have
I've been shopping with BTR for more than years and have always experienced positive experiences....until this yearApparently they've changed ownership/management and they might as well close their doors for how bad the service is nowI've been waiting for a handbag since Dec With all the back and forth, and no handbag in my mailbox, I asked them to cancel the order and refund me the amount to which they agreed.....in April 2016....I'm still waiting (Jun 6, 2016) and every email request I send they reply to give them 2-business days.....their phone system is not working so you're not able to speak to anyone....I'm using the Chat option on the site as we speak but so far haven't received any answers
I ordered a white Burberry womens Polo shirt; size Medium on January 13th, for $79.99; order number ***They communicated there was a delay, I continued to wait and received notifications it was still delayedAfter 5+ attempts to get a confirmation it was coming; I asked to have my credit card refundedThey said they would only issue a store credit which isn't even showing on my account nor has it ever
I had over $credit with beyond the rack and they changed ownership and my credit disappreaed and they told me they couldn't honor it No warning to email no phone just lost over $ Will never buy anything from there again
I ordered bedding from this online retailer, two sets of King sized comfortersThe order took over a month to complete after multiple calls to the retailer ( I was charged immediately) then never received further communication until I initiated a call once a month had passedI received the items last Thursday ( the order was placed Jan 4th and I was charged immediately for it) and I was not made aware that the processing time would be lengthyWhen I received my items, the box was crushed, falling apart and not completely sealedThe items inside that were supposed to be in "new condition" were dirty and damaged, and the size did not meet the description ( I ordered two king size comforters and it did not even cover my bed, a traditional king bed)The over all quality of the materials was extremely poor, the seams were unfinished and coming apart and honestly I had concerned for the cleanliness of the items like something might crawl out of the comforter I was not comfortable havin
I made a purchase on May 3, of $that after months had not been shipped or obtainedIt was a gift for an occasion so I could not wait any longerSince I had to find an alternative I was in touch with their chat messaging line and received a credit
On December 23, 2016, I finally wanted to use my credit but it was not showing up so I contacted their customer serviceThey told me this was a wide spread issue and that they were looking into it
After periodically following up via email for a few months, I called to follow upOur correspondence is as follows:
I was told that because of bankruptcy and new owners, credits for purchases made prior to March 24, would not be fulfilled
Since my purchase was made in May, I called back to point out that this does not apply to me and I should receive my creditI was then informed that I don't have a credit because I don't have a returnValid, SINCE I NEVER RECEIVED THE PRODUCT there is no return and this is
On February 21, I purchased a few items off of beyond the rack website, the items never shippedAfter weeks of not hearing from the company, I took it upon myself to call them and ask for an updateWhen I asked for an update, I was told that it would ship within week of the phone callTwo weeks later I phoned beyond the rack again to follow up and they told me that I will no longer be receiving my order due to the items being out of stock
When I was told the items were out of stock, I told them to cancel the order all together and proceed with giving me a refundI followed up with beyond the rack a month ago to tell them I haven't received my refund and they indicated I should get it within the next weekThis was well over a month and a half ago It is now June and I still have not received my refundI called two days ago and the customer service representative told me that he doesn't have any information about the refund but Legal Services will e-mail me by the end o
I made an order on Feb13, with estimated shipping date between Feb27-March 5thAt the end of March, I sent them an email to just cancel the orderI got an email from the head of the company or something, saying there's going to be a delay with their shipmentI replied saying I just want to cancel itNo responseI sent another maybe emails to them requesting to cancel it, still no responseI finally phoned them, I was on hold for minutes before they finally answeredThe custome service rep told me they can't cancel the order anymore because it was already shipped and that I should wait 1-weeksI did not recieve an email that it was shipped and no tracking numbers or anythingI never write reviews but I was soo pissed offThis is a scamI can't believe they are willing to have their reputation ruined for $That's the price of the bags I ordered but they don't want to give me the refund
I placed an order 2/26/for a comforterMy order status updates shortly after that stating that it would be shipped out March 17thThen I recieved an email from the CEO stating that ownership of the company was changing and there was a delay in shipping ordersI responded to ask when my order would be shipped and was ignoredI then sent in an email to customer service asking about my order they did not respondI had to send in another email before they respondedI asked the status of my order and they said they didn't know because the supplier had not provided the detailsThey asked if I could wait two more weeks and they'd give me a $creditI agreed and two weeks later still nothingI finally asked for a refund about a month agoI still have not recieved my refund and when I emailed them for the status they said there is a delay but my request was sent to their refund departmentI tried to call this week 5/23/and again 5/26/and they have a pre-recorded message stating that they are having "technical difficulties" to email or do an online chatI just want my $back so I can buy a comforter from some where elseHow does a company operate with customer service like that! I will NEVER order from them again
I had a credit on account for $from a return made Order#***When I would log on to the site I would see my credit and just recently, my credit disappearedI live chatted with the site and was told they are having IT issues and are looking into itI also decided to call in on 10/6/2016, and spoke with Tony, who told me that he sees the credit on his side but IT is working to fix the issue which would be resolved within 24-hours maxIt is days later and there is still no credit on the accountAlso, after looking on their social media accounts and online reviews, there are hundreds of people complaining for weeks that they are having the same issues and the company keeps giving them the run aroundThis is not fair that I returned the product and followed their return policy, and now they have stolen my money
I ordered an item from the Beyond the Rack websiteThe Company shipped the wrong itemI reported the error and the company's customer service rep advised me to return it for a refundThe company confirmed they received the item for return on April 4, however after two months have still not processed the return or issued the refund
I placed an order for a Burberry Scarf item # BURBU9182525LM on Jan 25, 2016, I called Beyond the Rack Customer service on Feb 5, because I needed my item for an event this coming week which is the week of Feb 7, They said they didn't have a record of my purchase, I was on the phone nearly an hour trying to get this situation resolved I kept asking the rep to whose name is Khis G*** to call paypal and see if indeed I did pay for a burberry scarf with Beyond the rack She kept saying she can't make that call, but she could not explain why This was a simple matter to call Paypal I needed my item as stated above for an event and now they have ruined that for me I would like at least a 50% discount on my total purchase which was in the amt of $for my inconvenience
PayPal logo
Jan 25, 06:36:PST
Transaction ID: *** Hello *** ***,
You sent a payment of $USD to Beyond the Rack Enterprises Inc
(***
They ripped me off, they took my money, told me they were unable to fulfill my order months later, offered me a credit of my btr account that I didnt get and I never heard from them again despite the multiple messages I left, they have a phone number but you cant get through to customer service, it just hangs up on you, victims should file and lawsuit against this company
I purchased several items from Beyond the Rack which they were unable to deliver, They kept asking me to wait saying the items were on their way The items never arrived, Instead of returning my money they gave me store credits of over $ Now the credits have disappeared from my accountI have called and emailed several times for months and get the same responseSomeone will be contacting you in a few days and no-one does I m very frustrated and understand from them that many other customers are in the same position
There most be something someone can do about this matter This does not make any sense as I read so many people losing their credits In essence it is stealing from consumers 1) you are not allowed to choose to have your money back only a credit on account 2) if you read their policy on line you never lose that credit 3) if it is true that new management was in place in May 2016, then why were consumers not advised of this and told they had a certain amount of time to spend their credit or it would be lost Last Christmas I bought several items and returned them, most of them being badly made and not at all what was stated when I bought the items I tried to explain to them at the time that these items were not at all what was advertised but the only thing they told me was that I was going to have a credit on file of which I could use at any time which was $ Last night I thought I would find whatever I could to finally spend my credit but like so many other people I was shocked when I could no longer find my credit available I was in touch with BTR and got the same exact message as everyone else did I say we start a class action lawsuit which states that BTR (no matter of new management or not) has basically stolen everyone's money.....how nice would it be for people to send me money and I don't send them anything and keep their funds and later tell them sorry, there is new management....who ended up getting these funds and why did BTR not inform customers that this potentially could happen Oddly enough they can send you their annoying ads every day but can't send you an advisory to let you know you will lose your credit if you don't act before May 2016....this is not acceptable, if anyone else feels the same, contact me at *** and together we can try and see what we can do, otherwise big companies like BTR will continue to rip off consumers without any reprimand other then we are never buying from them again
I am confused and disgusted that a company can "sell" products that they do not own! I "purchased" a pair of sunglasses from the site and was sent an email that the product would ship in 1-weeksAfter 1-weeks had passed I checked my account on the BTR site (no email from them, no honesty or transparency) and the delivery had been updated to a date another 2-awayAfter 2-more weeks passed surprise, it was updated again giving me a new shipping date another 2-weeks awayI emailed BTR at that point and their answer was "we are sorry but we have been unable to secure the product from the vendor and therefore will refund your money" Excuse me, but "unable to secure product from the vendor" means it wasn't yours to sell in the first place! I have no idea how this is even legalStay away from this site
I have had fairly good service from BTR for the last or so years but this time around the service has been atrociousI placed an order April 25th and the email I got stated that it will be shipped after weeks in May , and when I had not received I followed up and got an email that the order did not ship due to supplier inventory error and that the item was unavailableI was promised a refund in 5-days on May 19th, which I haven't receivedWhen I followed up on June 1/I was told my refund was in a pending state and would be finalized in a day or and today is June and I still don't have itWhen I call I get a message that the phone systems are not working and to send email onlySound like they are going broke and will go down with all the money from current ordersVery very disappointed
?Dear Sir / Madam,
I'm writing this email to report a problem I faced with an online shop called BTR (Beyond The Rack)
I've been BTR customer for more than a year and everything was going well on anything I bought or returnThe shop/Corp doesn't provide
edThe shop/Corp doesn't provide refundthe returned items, but give store credit to customers instead
Unfortunately,everything related to the Shop/Corp started going down from Feb when their mobile app stopped working and they didn't add anything exciting to their website and keep selling old stuff in their stock, and the problem raised exactly from hereI had bought some items before which unfortunately didn't work for me and I returned them to the merchant for the store credit and at that time I did have around $store credit in my accountAnd unfortunately there wasn't anything attractive in their website for me until last week when I went to the website and finally found something to buy and I got shocked! Th
They removed $credit from my account and have ignored all inquiries and followup aside from a single response that "they were looking into it"They have even deleted followup requests for an update from their social media pages Don't shop with these guys, they're thieves
I placed an order on 4/23/for a productI received the email stating that the product would be shipped between May 11th- 15thDuring this time I researched reviews for Beyond the Rack and seen that the reviews were horribleOn May the 11th I sent an email requesting a refund and on May 13th I received a response from BTR with case # *** stating that they would allow me this 'One time" cancellation for order # Per the verbiage of the email the cancellation process may take up to business hours to be completed in their system for the refund to be processedThe refund would apply to the original method of payment and once issued allow 5-business daysIt has now been days (business days) without resolveOn 5/18/I did a live chat with BTR and spoke with repTEO and he said that he followed up with the refund deptto have the refund completedOn 6/3/I did a live chat with BTR and spoke with repJames and he said that due to system upgrades th