I have a credit in the amount of $in my account with this companyDue to the bankruptcy of this company, I can not track the balance online since October, I contacted online representative on October 19, and confirmed I will get the credit back to my account during 24-hourson October 24, 2016, I called to check the status of my credit and I was told by the representative there will no any credit will be returned back to my account due to their system not allowed to do that In their website, they said the account credits do not expire and I never received any notice that my credit will be expired or can not use anymoreI am really upset with company All I want is my money back and they are giving me informationThis is not a good way to do business
The last two times I have ordered from Beyond the rack have been horribleI will never order anything from them againThis last order was suppose to ship at a certain time, then they changed it to two weeks later, now it has been passed the second date and it still hasn't shippedI have sent a email to them and have had no responseBeyond the Rack is a horrible company with horrible customer service
I purchased an iPad for my moms birthdayI ordered it early to ensure it came in on time since BTR is very slow at shipping items When I gave my mom her gift she noted that the camera takes very pixelated photosI called to ask BTR to fix this or replace it and they told me that I can not return the item Wen looking at their website it states that the product is 100% functional Also their return policy states that you have days to return unopened unused producthow am I supposed to know that this product doesn't work properly when their website says it does!?
I've tried discussing this issue in the phone...they told me theyd follow up with an email I recieved an email saying they cannot return it...I replied to tell them that I'm not looking to return it, I want it fixed or exchanged as they are currently selling themIt's been weeks and I still have no reply
This company shouldn't be selling these products...are they even an authorized Apple reseller???
I
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy I expected a refundI then, called BTR and was told they would give me a store creditI ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizesThe 3rd order, follows the same patternI ordered shirts, S/M againTwo shirts are definitely a plus size, even though they're marked S/M The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS The customer service person at BTR told me that they sent me what I ordered I tried to get a supervisor to explain the problem, and he said that they were at a meeting I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews They just should not be in business, and that sho
I placed an order in Feb Waited for a long time, finally called them and told them to cancel the order because I had waited so long for it I did get a credit refund from the site but, it is now Oct and that credit has now disappeared from my account I called on separate occasions being told they are investigating and that I should get back to them, giving them approxworking days Well, I called today and have been told that the money is no longer available to me I am so upset and disappointed with these people Their motto should be, "WE TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN." Don't shop with these people because you many not get your items or your money The fact that you don't get your credit issued back to your method of payment but a credit for their web site, isn't right
Beyond The Rack seems to have a policy of claiming that orders will be shipped next weekIt's always next week without shame or explanation The only recourse is to have your bank reverse charges because this company will do nothing to deliver a product
If been trying to get a refund fron this company since maywhen they said they couldn't supply my items now they tell me they've filed for bankruptcy protection and they are under new management and can't refund my money this is the worst company I've dealt with I've had nothing but trouble
There most be something someone can do about this matter This does not make any sense as I read so many people losing their credits In essence it is stealing from consumers 1) you are not allowed to choose to have your money back only a credit on account 2) if you read their policy on line you never lose that credit 3) if it is true that new management was in place in May 2016, then why were consumers not advised of this and told they had a certain amount of time to spend their credit or it would be lost Last Christmas I bought several items and returned them, most of them being badly made and not at all what was stated when I bought the items I tried to explain to them at the time that these items were not at all what was advertised but the only thing they told me was that I was going to have a credit on file of which I could use at any time which was $ Last night I thought I would find whatever I could to finally spend my credit but like so many other people I was shocked when I could no longer find my credit available I was in touch with BTR and got the same exact message as everyone else did I say we start a class action lawsuit which states that BTR (no matter of new management or not) has basically stolen everyone's money.....how nice would it be for people to send me money and I don't send them anything and keep their funds and later tell them sorry, there is new management....who ended up getting these funds and why did BTR not inform customers that this potentially could happen Oddly enough they can send you their annoying ads every day but can't send you an advisory to let you know you will lose your credit if you don't act before May 2016....this is not acceptable, if anyone else feels the same, contact me at *** and together we can try and see what we can do, otherwise big companies like BTR will continue to rip off consumers without any reprimand other then we are never buying from them again
I placed Order No*** on or about Feb 14, Prior to and upon purchase, their website stated the merchandise would be shipped between Feb23rd and March 2ndAfter I had made the purchase and the shipping timeframe had come and gone, the info on the site changed to say that the order was "on track" and I would be notified upon shippingIt has been more than months and the product has not been shipped I have talked to the company four times and they give me different information each timeIt is now at the point of being ridiculous
I placed an order on May 09, from Beyond the Rack (BTR), after more than month, I finally got my package in JuneHowever, the pair of shoes I ordered does not fit, so I had to call the customer service to send me a return label, it was so hard to get hold of the customer serviceI finally arranged to send the shoes back to BTR via Canada Post, and it was tracked in the system, item was successfully returned to sender on the 27June
I reached out to BTR on 19Auguestagain because refund has not been applied to my account nor to my credit cardI requested to have my money back to my credit card, because my experiences with this company is pretty bad, shipping is slow and its so hard to get hold of the customer service rep
Until today, 22Nov2017, I still have no credit refunded back to my account nor to my credit card, this is totally unacceptable
The pair of shoes I paid should be $+ tax = $134.39, I can't find any of my order information as order h
I have asked several times for my credits to be returned to my bank accounts and all I get are excuses I finally asked to have all the rest of my orders cancelled and I did not receive a reply to this
I had over $credit with beyond the rack and they changed ownership and my credit disappreaed and they told me they couldn't honor it No warning to email no phone just lost over $ Will never buy anything from there again
I placed an online order April 26, for two dresses and a pair of pantsMy debit account was charged $the same dayAs of June 8, I have not received the merchandiseI have made several attempts to Beyond the Rack customer service via email for the status to be informed the items were no longer availableI requested a full refund and was promised that it will take 5-business days for my account to be refunded however no funds have been returnedThe phone system is has been unavailable so I can not speak to anyone regarding the matter
The last two times I have ordered from Beyond the rack have been horribleI will never order anything from them againThis last order was suppose to ship at a certain time, then they changed it to two weeks later, now it has been passed the second date and it still hasn't shippedI have sent a email to them and have had no responseBeyond the Rack is a horrible company with horrible customer service
Beyond the Rack sold me a counterfeit Celine handbag and I am requesting a refund to my credit card! Selling counterfeit bags is illegal!
Beyond the Rack (BTR) sold me a counterfeit designer handbag for $I ordered the bag on 5/19/and I didn't receive it until June or July of It took forever for me to receive the bag as if it came from ChinaWhen I received the handbag, I did not know what to expect since I do not own any other handbags from this particular brandI thought the handbag was real and I was ecstatic knowing that I got a good deal, or so I thoughtI recently came across a blog site where many members complained that BTR sold them counterfeit handbagsI was interested in reading every post since I have made purchases from themMany members realized that they had counterfeit handbags or had them professional authenticated shortly after receiving them and returned the bags using BTR's standard return policyI looked through many of the photos and noti
Similarly to my fellow reviewers I have also been having terrible experiences with this company in I was buying there for years - service was acceptableI placed order in January with estimate shipping in February I contacted in March, April, May - each time got respond - delay with shipping please wait 2-weeksin May I contacted via phone, email, chat and asked for refundGot respond that refund will be sent in 5-business daysNO REFUND after one monthContacted with them in the end of June - customer representative informed me without apology and any sympathy that I actually will receive NEITHER ORDER NOR REFUND due to changes in their ownership
I had a credit of approximately with beyond the rack until recentlyWhen I logged into my account I was surprised to see all my purchase history along with my account balance is goneWhats creepy is all my emails from beyond the rack about my order shipments and account balance is gone from my inboxI called them and received a lame response that the company is now under new ownership and cannot honor old balancesIs this even leagal? Arent there any laws to protect the consumerAre consumers who shop online that vulnerable to this kind of deception? Please read the email that I received from those crooks from beyond the rack
Update for Case #*** - "Credit Inquiry"
Hi Sujatha,
Canada Inc(formerly known as Beyond the Rack) filed for protection with the court last March 24th and was purchased by a new owner May 24th The company is now under Canada Inc
As the company is under new ownership we cannot apply Beyond the Rack c
Do not Buy from this company! I placed an order March 21, and today it is May 21, I have not received the orderAfter a few weeks I was given a tracking number that tracked it to NY I live in GA I called the company and they told me, and I quote, "to look around my house." This is no joke I live there and would know if it was delivered, plus I ask them to send it to my PO Box address as I do not get mail at my home Customer service is rude and jacked me around I have know contacted *** to dispute the charges since I never received the order I will never order from this company again I have emailed them to take me off their email list Very bad experience!
I have a credit in the amount of $in my account with this companyDue to the bankruptcy of this company, I can not track the balance online since October, I contacted online representative on October 19, and confirmed I will get the credit back to my account during 24-hourson October 24, 2016, I called to check the status of my credit and I was told by the representative there will no any credit will be returned back to my account due to their system not allowed to do that In their website, they said the account credits do not expire and I never received any notice that my credit will be expired or can not use anymoreI am really upset with company All I want is my money back and they are giving me informationThis is not a good way to do business
The last two times I have ordered from Beyond the rack have been horribleI will never order anything from them againThis last order was suppose to ship at a certain time, then they changed it to two weeks later, now it has been passed the second date and it still hasn't shippedI have sent a email to them and have had no responseBeyond the Rack is a horrible company with horrible customer service
I purchased an iPad for my moms birthdayI ordered it early to ensure it came in on time since BTR is very slow at shipping items When I gave my mom her gift she noted that the camera takes very pixelated photosI called to ask BTR to fix this or replace it and they told me that I can not return the item Wen looking at their website it states that the product is 100% functional Also their return policy states that you have days to return unopened unused producthow am I supposed to know that this product doesn't work properly when their website says it does!?
I've tried discussing this issue in the phone...they told me theyd follow up with an email I recieved an email saying they cannot return it...I replied to tell them that I'm not looking to return it, I want it fixed or exchanged as they are currently selling themIt's been weeks and I still have no reply
This company shouldn't be selling these products...are they even an authorized Apple reseller???
I
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy I expected a refundI then, called BTR and was told they would give me a store creditI ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizesThe 3rd order, follows the same patternI ordered shirts, S/M againTwo shirts are definitely a plus size, even though they're marked S/M The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS The customer service person at BTR told me that they sent me what I ordered I tried to get a supervisor to explain the problem, and he said that they were at a meeting I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews They just should not be in business, and that sho
I placed an order in Feb Waited for a long time, finally called them and told them to cancel the order because I had waited so long for it I did get a credit refund from the site but, it is now Oct and that credit has now disappeared from my account I called on separate occasions being told they are investigating and that I should get back to them, giving them approxworking days Well, I called today and have been told that the money is no longer available to me I am so upset and disappointed with these people Their motto should be, "WE TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN." Don't shop with these people because you many not get your items or your money The fact that you don't get your credit issued back to your method of payment but a credit for their web site, isn't right
Beyond The Rack seems to have a policy of claiming that orders will be shipped next weekIt's always next week without shame or explanation The only recourse is to have your bank reverse charges because this company will do nothing to deliver a product
They refused to honor the credit I've got after returning merchandize
If been trying to get a refund fron this company since maywhen they said they couldn't supply my items now they tell me they've filed for bankruptcy protection and they are under new management and can't refund my money this is the worst company I've dealt with I've had nothing but trouble
There most be something someone can do about this matter This does not make any sense as I read so many people losing their credits In essence it is stealing from consumers 1) you are not allowed to choose to have your money back only a credit on account 2) if you read their policy on line you never lose that credit 3) if it is true that new management was in place in May 2016, then why were consumers not advised of this and told they had a certain amount of time to spend their credit or it would be lost Last Christmas I bought several items and returned them, most of them being badly made and not at all what was stated when I bought the items I tried to explain to them at the time that these items were not at all what was advertised but the only thing they told me was that I was going to have a credit on file of which I could use at any time which was $ Last night I thought I would find whatever I could to finally spend my credit but like so many other people I was shocked when I could no longer find my credit available I was in touch with BTR and got the same exact message as everyone else did I say we start a class action lawsuit which states that BTR (no matter of new management or not) has basically stolen everyone's money.....how nice would it be for people to send me money and I don't send them anything and keep their funds and later tell them sorry, there is new management....who ended up getting these funds and why did BTR not inform customers that this potentially could happen Oddly enough they can send you their annoying ads every day but can't send you an advisory to let you know you will lose your credit if you don't act before May 2016....this is not acceptable, if anyone else feels the same, contact me at *** and together we can try and see what we can do, otherwise big companies like BTR will continue to rip off consumers without any reprimand other then we are never buying from them again
I placed Order No*** on or about Feb 14, Prior to and upon purchase, their website stated the merchandise would be shipped between Feb23rd and March 2ndAfter I had made the purchase and the shipping timeframe had come and gone, the info on the site changed to say that the order was "on track" and I would be notified upon shippingIt has been more than months and the product has not been shipped I have talked to the company four times and they give me different information each timeIt is now at the point of being ridiculous
I placed an order on May 09, from Beyond the Rack (BTR), after more than month, I finally got my package in JuneHowever, the pair of shoes I ordered does not fit, so I had to call the customer service to send me a return label, it was so hard to get hold of the customer serviceI finally arranged to send the shoes back to BTR via Canada Post, and it was tracked in the system, item was successfully returned to sender on the 27June
I reached out to BTR on 19Auguestagain because refund has not been applied to my account nor to my credit cardI requested to have my money back to my credit card, because my experiences with this company is pretty bad, shipping is slow and its so hard to get hold of the customer service rep
Until today, 22Nov2017, I still have no credit refunded back to my account nor to my credit card, this is totally unacceptable
The pair of shoes I paid should be $+ tax = $134.39, I can't find any of my order information as order h
I have asked several times for my credits to be returned to my bank accounts and all I get are excuses I finally asked to have all the rest of my orders cancelled and I did not receive a reply to this
I had over $credit with beyond the rack and they changed ownership and my credit disappreaed and they told me they couldn't honor it No warning to email no phone just lost over $ Will never buy anything from there again
I placed an online order April 26, for two dresses and a pair of pantsMy debit account was charged $the same dayAs of June 8, I have not received the merchandiseI have made several attempts to Beyond the Rack customer service via email for the status to be informed the items were no longer availableI requested a full refund and was promised that it will take 5-business days for my account to be refunded however no funds have been returnedThe phone system is has been unavailable so I can not speak to anyone regarding the matter
Ordered a purse March 1, Still have no purse or refund
The last two times I have ordered from Beyond the rack have been horribleI will never order anything from them againThis last order was suppose to ship at a certain time, then they changed it to two weeks later, now it has been passed the second date and it still hasn't shippedI have sent a email to them and have had no responseBeyond the Rack is a horrible company with horrible customer service
Beyond the Rack sold me a counterfeit Celine handbag and I am requesting a refund to my credit card! Selling counterfeit bags is illegal!
Beyond the Rack (BTR) sold me a counterfeit designer handbag for $I ordered the bag on 5/19/and I didn't receive it until June or July of It took forever for me to receive the bag as if it came from ChinaWhen I received the handbag, I did not know what to expect since I do not own any other handbags from this particular brandI thought the handbag was real and I was ecstatic knowing that I got a good deal, or so I thoughtI recently came across a blog site where many members complained that BTR sold them counterfeit handbagsI was interested in reading every post since I have made purchases from themMany members realized that they had counterfeit handbags or had them professional authenticated shortly after receiving them and returned the bags using BTR's standard return policyI looked through many of the photos and noti
Similarly to my fellow reviewers I have also been having terrible experiences with this company in I was buying there for years - service was acceptableI placed order in January with estimate shipping in February I contacted in March, April, May - each time got respond - delay with shipping please wait 2-weeksin May I contacted via phone, email, chat and asked for refundGot respond that refund will be sent in 5-business daysNO REFUND after one monthContacted with them in the end of June - customer representative informed me without apology and any sympathy that I actually will receive NEITHER ORDER NOR REFUND due to changes in their ownership
I had a credit of approximately with beyond the rack until recentlyWhen I logged into my account I was surprised to see all my purchase history along with my account balance is goneWhats creepy is all my emails from beyond the rack about my order shipments and account balance is gone from my inboxI called them and received a lame response that the company is now under new ownership and cannot honor old balancesIs this even leagal? Arent there any laws to protect the consumerAre consumers who shop online that vulnerable to this kind of deception? Please read the email that I received from those crooks from beyond the rack
Update for Case #*** - "Credit Inquiry"
Hi Sujatha,
Canada Inc(formerly known as Beyond the Rack) filed for protection with the court last March 24th and was purchased by a new owner May 24th The company is now under Canada Inc
As the company is under new ownership we cannot apply Beyond the Rack c
Do not Buy from this company! I placed an order March 21, and today it is May 21, I have not received the orderAfter a few weeks I was given a tracking number that tracked it to NY I live in GA I called the company and they told me, and I quote, "to look around my house." This is no joke I live there and would know if it was delivered, plus I ask them to send it to my PO Box address as I do not get mail at my home Customer service is rude and jacked me around I have know contacted *** to dispute the charges since I never received the order I will never order from this company again I have emailed them to take me off their email list Very bad experience!