The last two times I have ordered from Beyond the rack have been horribleI will never order anything from them againThis last order was suppose to ship at a certain time, then they changed it to two weeks later, now it has been passed the second date and it still hasn't shippedI have sent a email to them and have had no responseBeyond the Rack is a horrible company with horrible customer service
I have a credit in the amount of $in my account with this companyDue to the bankruptcy of this company, I can not track the balance online since October, I contacted online representative on October 19, and confirmed I will get the credit back to my account during 24-hourson October 24, 2016, I called to check the status of my credit and I was told by the representative there will no any credit will be returned back to my account due to their system not allowed to do that In their website, they said the account credits do not expire and I never received any notice that my credit will be expired or can not use anymoreI am really upset with company All I want is my money back and they are giving me informationThis is not a good way to do business
There most be something someone can do about this matter This does not make any sense as I read so many people losing their credits In essence it is stealing from consumers 1) you are not allowed to choose to have your money back only a credit on account 2) if you read their policy on line you never lose that credit 3) if it is true that new management was in place in May 2016, then why were consumers not advised of this and told they had a certain amount of time to spend their credit or it would be lost Last Christmas I bought several items and returned them, most of them being badly made and not at all what was stated when I bought the items I tried to explain to them at the time that these items were not at all what was advertised but the only thing they told me was that I was going to have a credit on file of which I could use at any time which was $ Last night I thought I would find whatever I could to finally spend my credit but like so many other people I was shocked when I could no longer find my credit available I was in touch with BTR and got the same exact message as everyone else did I say we start a class action lawsuit which states that BTR (no matter of new management or not) has basically stolen everyone's money.....how nice would it be for people to send me money and I don't send them anything and keep their funds and later tell them sorry, there is new management....who ended up getting these funds and why did BTR not inform customers that this potentially could happen Oddly enough they can send you their annoying ads every day but can't send you an advisory to let you know you will lose your credit if you don't act before May 2016....this is not acceptable, if anyone else feels the same, contact me at *** and together we can try and see what we can do, otherwise big companies like BTR will continue to rip off consumers without any reprimand other then we are never buying from them again
I placed an order on May 09, from Beyond the Rack (BTR), after more than month, I finally got my package in JuneHowever, the pair of shoes I ordered does not fit, so I had to call the customer service to send me a return label, it was so hard to get hold of the customer serviceI finally arranged to send the shoes back to BTR via Canada Post, and it was tracked in the system, item was successfully returned to sender on the 27June
I reached out to BTR on 19Auguestagain because refund has not been applied to my account nor to my credit cardI requested to have my money back to my credit card, because my experiences with this company is pretty bad, shipping is slow and its so hard to get hold of the customer service rep
Until today, 22Nov2017, I still have no credit refunded back to my account nor to my credit card, this is totally unacceptable
The pair of shoes I paid should be $+ tax = $134.39, I can't find any of my order information as order h
I have asked several times for my credits to be returned to my bank accounts and all I get are excuses I finally asked to have all the rest of my orders cancelled and I did not receive a reply to this
The last two times I have ordered from Beyond the rack have been horribleI will never order anything from them againThis last order was suppose to ship at a certain time, then they changed it to two weeks later, now it has been passed the second date and it still hasn't shippedI have sent a email to them and have had no responseBeyond the Rack is a horrible company with horrible customer service
Beyond The Rack seems to have a policy of claiming that orders will be shipped next weekIt's always next week without shame or explanation The only recourse is to have your bank reverse charges because this company will do nothing to deliver a product
I placed an order in Feb Waited for a long time, finally called them and told them to cancel the order because I had waited so long for it I did get a credit refund from the site but, it is now Oct and that credit has now disappeared from my account I called on separate occasions being told they are investigating and that I should get back to them, giving them approxworking days Well, I called today and have been told that the money is no longer available to me I am so upset and disappointed with these people Their motto should be, "WE TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN." Don't shop with these people because you many not get your items or your money The fact that you don't get your credit issued back to your method of payment but a credit for their web site, isn't right
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy I expected a refundI then, called BTR and was told they would give me a store creditI ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizesThe 3rd order, follows the same patternI ordered shirts, S/M againTwo shirts are definitely a plus size, even though they're marked S/M The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS The customer service person at BTR told me that they sent me what I ordered I tried to get a supervisor to explain the problem, and he said that they were at a meeting I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews They just should not be in business, and that sho
?Dear Sir / Madam,
I'm writing this email to report a problem I faced with an online shop called BTR (Beyond The Rack)
I've been BTR customer for more than a year and everything was going well on anything I bought or returnThe shop/Corp doesn't provide
edThe shop/Corp doesn't provide refundthe returned items, but give store credit to customers instead
Unfortunately,everything related to the Shop/Corp started going down from Feb when their mobile app stopped working and they didn't add anything exciting to their website and keep selling old stuff in their stock, and the problem raised exactly from hereI had bought some items before which unfortunately didn't work for me and I returned them to the merchant for the store credit and at that time I did have around $store credit in my accountAnd unfortunately there wasn't anything attractive in their website for me until last week when I went to the website and finally found something to buy and I got shocked! Th
They removed $credit from my account and have ignored all inquiries and followup aside from a single response that "they were looking into it"They have even deleted followup requests for an update from their social media pages Don't shop with these guys, they're thieves
If been trying to get a refund fron this company since maywhen they said they couldn't supply my items now they tell me they've filed for bankruptcy protection and they are under new management and can't refund my money this is the worst company I've dealt with I've had nothing but trouble
I placed an order on 4/23/for a productI received the email stating that the product would be shipped between May 11th- 15thDuring this time I researched reviews for Beyond the Rack and seen that the reviews were horribleOn May the 11th I sent an email requesting a refund and on May 13th I received a response from BTR with case # *** stating that they would allow me this 'One time" cancellation for order # Per the verbiage of the email the cancellation process may take up to business hours to be completed in their system for the refund to be processedThe refund would apply to the original method of payment and once issued allow 5-business daysIt has now been days (business days) without resolveOn 5/18/I did a live chat with BTR and spoke with repTEO and he said that he followed up with the refund deptto have the refund completedOn 6/3/I did a live chat with BTR and spoke with repJames and he said that due to system upgrades th
I placed an online order April 26, for two dresses and a pair of pantsMy debit account was charged $the same dayAs of June 8, I have not received the merchandiseI have made several attempts to Beyond the Rack customer service via email for the status to be informed the items were no longer availableI requested a full refund and was promised that it will take 5-business days for my account to be refunded however no funds have been returnedThe phone system is has been unavailable so I can not speak to anyone regarding the matter
I returned items to BTR and received a credit of $When I queried customer service about using it, I was told that they restructured and would not honor any credits! These credits were not supposed to ever expire and I received no notification that they would be terminatingThe website is still offering products and collecting money I would like a refund of $from them or $worth of merchandise
Similarly to my fellow reviewers I have also been having terrible experiences with this company in I was buying there for years - service was acceptableI placed order in January with estimate shipping in February I contacted in March, April, May - each time got respond - delay with shipping please wait 2-weeksin May I contacted via phone, email, chat and asked for refundGot respond that refund will be sent in 5-business daysNO REFUND after one monthContacted with them in the end of June - customer representative informed me without apology and any sympathy that I actually will receive NEITHER ORDER NOR REFUND due to changes in their ownership
Beyond the Rack sold me a counterfeit Celine handbag and I am requesting a refund to my credit card! Selling counterfeit bags is illegal!
Beyond the Rack (BTR) sold me a counterfeit designer handbag for $I ordered the bag on 5/19/and I didn't receive it until June or July of It took forever for me to receive the bag as if it came from ChinaWhen I received the handbag, I did not know what to expect since I do not own any other handbags from this particular brandI thought the handbag was real and I was ecstatic knowing that I got a good deal, or so I thoughtI recently came across a blog site where many members complained that BTR sold them counterfeit handbagsI was interested in reading every post since I have made purchases from themMany members realized that they had counterfeit handbags or had them professional authenticated shortly after receiving them and returned the bags using BTR's standard return policyI looked through many of the photos and noti
They refused to honor the credit I've got after returning merchandize
The last two times I have ordered from Beyond the rack have been horribleI will never order anything from them againThis last order was suppose to ship at a certain time, then they changed it to two weeks later, now it has been passed the second date and it still hasn't shippedI have sent a email to them and have had no responseBeyond the Rack is a horrible company with horrible customer service
I have a credit in the amount of $in my account with this companyDue to the bankruptcy of this company, I can not track the balance online since October, I contacted online representative on October 19, and confirmed I will get the credit back to my account during 24-hourson October 24, 2016, I called to check the status of my credit and I was told by the representative there will no any credit will be returned back to my account due to their system not allowed to do that In their website, they said the account credits do not expire and I never received any notice that my credit will be expired or can not use anymoreI am really upset with company All I want is my money back and they are giving me informationThis is not a good way to do business
There most be something someone can do about this matter This does not make any sense as I read so many people losing their credits In essence it is stealing from consumers 1) you are not allowed to choose to have your money back only a credit on account 2) if you read their policy on line you never lose that credit 3) if it is true that new management was in place in May 2016, then why were consumers not advised of this and told they had a certain amount of time to spend their credit or it would be lost Last Christmas I bought several items and returned them, most of them being badly made and not at all what was stated when I bought the items I tried to explain to them at the time that these items were not at all what was advertised but the only thing they told me was that I was going to have a credit on file of which I could use at any time which was $ Last night I thought I would find whatever I could to finally spend my credit but like so many other people I was shocked when I could no longer find my credit available I was in touch with BTR and got the same exact message as everyone else did I say we start a class action lawsuit which states that BTR (no matter of new management or not) has basically stolen everyone's money.....how nice would it be for people to send me money and I don't send them anything and keep their funds and later tell them sorry, there is new management....who ended up getting these funds and why did BTR not inform customers that this potentially could happen Oddly enough they can send you their annoying ads every day but can't send you an advisory to let you know you will lose your credit if you don't act before May 2016....this is not acceptable, if anyone else feels the same, contact me at *** and together we can try and see what we can do, otherwise big companies like BTR will continue to rip off consumers without any reprimand other then we are never buying from them again
I placed an order on May 09, from Beyond the Rack (BTR), after more than month, I finally got my package in JuneHowever, the pair of shoes I ordered does not fit, so I had to call the customer service to send me a return label, it was so hard to get hold of the customer serviceI finally arranged to send the shoes back to BTR via Canada Post, and it was tracked in the system, item was successfully returned to sender on the 27June
I reached out to BTR on 19Auguestagain because refund has not been applied to my account nor to my credit cardI requested to have my money back to my credit card, because my experiences with this company is pretty bad, shipping is slow and its so hard to get hold of the customer service rep
Until today, 22Nov2017, I still have no credit refunded back to my account nor to my credit card, this is totally unacceptable
The pair of shoes I paid should be $+ tax = $134.39, I can't find any of my order information as order h
I have asked several times for my credits to be returned to my bank accounts and all I get are excuses I finally asked to have all the rest of my orders cancelled and I did not receive a reply to this
The last two times I have ordered from Beyond the rack have been horribleI will never order anything from them againThis last order was suppose to ship at a certain time, then they changed it to two weeks later, now it has been passed the second date and it still hasn't shippedI have sent a email to them and have had no responseBeyond the Rack is a horrible company with horrible customer service
Beyond The Rack seems to have a policy of claiming that orders will be shipped next weekIt's always next week without shame or explanation The only recourse is to have your bank reverse charges because this company will do nothing to deliver a product
I placed an order in Feb Waited for a long time, finally called them and told them to cancel the order because I had waited so long for it I did get a credit refund from the site but, it is now Oct and that credit has now disappeared from my account I called on separate occasions being told they are investigating and that I should get back to them, giving them approxworking days Well, I called today and have been told that the money is no longer available to me I am so upset and disappointed with these people Their motto should be, "WE TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN." Don't shop with these people because you many not get your items or your money The fact that you don't get your credit issued back to your method of payment but a credit for their web site, isn't right
When I purchased a watch Sophie & Frieda, from them, I was never told about their return policy I expected a refundI then, called BTR and was told they would give me a store creditI ordered items the second time, size S/M and even though they are marked S/M, they are extremely large, as to fit a woman that wears plus sizesThe 3rd order, follows the same patternI ordered shirts, S/M againTwo shirts are definitely a plus size, even though they're marked S/M The 3rd shirt was marked S/M, and it could fit someone that wears an XS of XXS The customer service person at BTR told me that they sent me what I ordered I tried to get a supervisor to explain the problem, and he said that they were at a meeting I don't trust this company, their number comes up unknown on the phone, they seem to be unclear, misleading, a scam, and I don't want to order from them anymore .Very poor customer skills, and many negative reviews They just should not be in business, and that sho
?Dear Sir / Madam,
I'm writing this email to report a problem I faced with an online shop called BTR (Beyond The Rack)
I've been BTR customer for more than a year and everything was going well on anything I bought or returnThe shop/Corp doesn't provide
edThe shop/Corp doesn't provide refundthe returned items, but give store credit to customers instead
Unfortunately,everything related to the Shop/Corp started going down from Feb when their mobile app stopped working and they didn't add anything exciting to their website and keep selling old stuff in their stock, and the problem raised exactly from hereI had bought some items before which unfortunately didn't work for me and I returned them to the merchant for the store credit and at that time I did have around $store credit in my accountAnd unfortunately there wasn't anything attractive in their website for me until last week when I went to the website and finally found something to buy and I got shocked! Th
They removed $credit from my account and have ignored all inquiries and followup aside from a single response that "they were looking into it"They have even deleted followup requests for an update from their social media pages Don't shop with these guys, they're thieves
Ordered a purse March 1, Still have no purse or refund
If been trying to get a refund fron this company since maywhen they said they couldn't supply my items now they tell me they've filed for bankruptcy protection and they are under new management and can't refund my money this is the worst company I've dealt with I've had nothing but trouble
I placed an order on 4/23/for a productI received the email stating that the product would be shipped between May 11th- 15thDuring this time I researched reviews for Beyond the Rack and seen that the reviews were horribleOn May the 11th I sent an email requesting a refund and on May 13th I received a response from BTR with case # *** stating that they would allow me this 'One time" cancellation for order # Per the verbiage of the email the cancellation process may take up to business hours to be completed in their system for the refund to be processedThe refund would apply to the original method of payment and once issued allow 5-business daysIt has now been days (business days) without resolveOn 5/18/I did a live chat with BTR and spoke with repTEO and he said that he followed up with the refund deptto have the refund completedOn 6/3/I did a live chat with BTR and spoke with repJames and he said that due to system upgrades th
I placed an online order April 26, for two dresses and a pair of pantsMy debit account was charged $the same dayAs of June 8, I have not received the merchandiseI have made several attempts to Beyond the Rack customer service via email for the status to be informed the items were no longer availableI requested a full refund and was promised that it will take 5-business days for my account to be refunded however no funds have been returnedThe phone system is has been unavailable so I can not speak to anyone regarding the matter
I returned items to BTR and received a credit of $When I queried customer service about using it, I was told that they restructured and would not honor any credits! These credits were not supposed to ever expire and I received no notification that they would be terminatingThe website is still offering products and collecting money I would like a refund of $from them or $worth of merchandise
Similarly to my fellow reviewers I have also been having terrible experiences with this company in I was buying there for years - service was acceptableI placed order in January with estimate shipping in February I contacted in March, April, May - each time got respond - delay with shipping please wait 2-weeksin May I contacted via phone, email, chat and asked for refundGot respond that refund will be sent in 5-business daysNO REFUND after one monthContacted with them in the end of June - customer representative informed me without apology and any sympathy that I actually will receive NEITHER ORDER NOR REFUND due to changes in their ownership
Order placed March 9, heard nothing since, no shipment received, no response to requests for information
Beyond the Rack sold me a counterfeit Celine handbag and I am requesting a refund to my credit card! Selling counterfeit bags is illegal!
Beyond the Rack (BTR) sold me a counterfeit designer handbag for $I ordered the bag on 5/19/and I didn't receive it until June or July of It took forever for me to receive the bag as if it came from ChinaWhen I received the handbag, I did not know what to expect since I do not own any other handbags from this particular brandI thought the handbag was real and I was ecstatic knowing that I got a good deal, or so I thoughtI recently came across a blog site where many members complained that BTR sold them counterfeit handbagsI was interested in reading every post since I have made purchases from themMany members realized that they had counterfeit handbags or had them professional authenticated shortly after receiving them and returned the bags using BTR's standard return policyI looked through many of the photos and noti