I would also like to address an order placed with Beyond the Rack on February for a pair of sunglasses to which I paid $for on my credit cardSeveral weeks passed and I had not heard anything regarding this order In early March, I received an email from the BTR CEO indicating they were going through some transitions but my order was secure, though may take longer than originally plannedWeeks went by and still nothing regarding my sunglassesin mid -late March, I reached out to BTR via the "live chat" feature on their website At that time I was told my order was still in place and they should arrive at the BTR warehouse from the manufacturer in 2-weeks, plus another days to allow for shipping On May I sent an email to BTR inuring about my order I received this in return:
"We apologize that you were not notified sooner, however, after further investigation, ***-Z Unisex FTin Sunglasses in Gold from order 17***that was originally ordere
I HAD A CREDIT OF $ON BEYONDTHERACK.COMWhen I called them up I was told that previous owner file for buncrupcy and they can do nothing about it I have to contact local consumer affair office
On the weekend of February 28th 2016, Beyond The Rack was promoting the use of Visa Checkout and if you spent or more, you were eligible for a 25$ gift cardI followed the steps in the IOS App of the company, used the Visa checkout option, got debited and never received said cardOrder ***When I contacted the company (emails and a minutes long phone call) I was told time and time again my "name is not on the list"The card (Visa) was never taken out (that's the whole idea of Visa checkout)
I returned tiems but they didn't make any refund and even store credit telling the ownership has been changed so that they can't refund the money
I made an order on some winter stuffs(1/27/2016, $351.95) and they were delivered in AprilSo I returned them because it was already springMeanwhile, I have contacted them several times by all mean, asking why my delivery was too lateTheir phone service line was dead, so I had to use online chatting, which was hardly connected, or mailing system on their websiteOne day the representative of beyond the rack mailed me saying sorry and she explainned the ownership was chaing and that was the reason everythina was slowSo I waited more and finally I asked full refund the way I made the payment, because three month taken delivery made my items uselss, and I really didn't want the store credit since I didn't trust this site any morePlus the amount of money was big for meThey agreed with me and promised me full refundSo I ketp one
I purchased an item from Beyond the rackorder on april16thI chose the option to come pick it up at the warehouse by myself when it is going to be delivered at the montreal warehouseI tracked the item via Canada Post's website tracking systemIt was delivered to the Montreal's warehouse and BTR accepted the itemBTR even confirmed that they received the item at the warehouse when I contacted with them via their customer serviceThe next day, I received an email saying that I refused the item when it was shipped to my houseFirst, I didn't chose the shipping optionSecond, they have the item at their warehouse and I have the proof from Canada Post tracking serviceThird, they accused me of refusing the item but the item was never shipped to me, because I did not chose for it to be shipped, there was no shipping address on the order I madeThey blame me in order to hide their own mistakePlus, their customer service is no help at allI've contacted them many time v
On 2/22/16, I ordered two shirts at which point I was charged $ I received the first shirt in the beginning of March but emailed BTR on 4/18/when I never received any communication as to why I never received the second shirt BTR stated that they were waiting on the supplier I emailed BTR again on 4/28/asking for them to cancel my order because I waited too long The respond I received was as followed: Thank you for contacting BTR
I do apologize for what happened
However this e-mail is to confirm that we have submitted your request to cancel your item ***-3X Trimmed Tunic in Black and White
The cancellation process may take up to business hours to be completed through our system and for the refund to be issuedA confirmation email will be sent to you with the details once completeOnce the refund is issued please allow 5-business days for all funds to be returned to your original payment method
Please note that if this order/item has
On April 5th and 15th I placed orders for the following items on beyond the racks online website
Adelaide Flats in Yellow - Size: Price: $SKU: SHOL78627YECA
Hair Dryer Holder in White Size: One Size Price: $SKU: BET
xPaw Prints Bodysuit in White Size: 3-mosPrice: $SKU: MISEL
3-Pack Plush Lined Leggings in Black, Navy & Fuchsia Size: One Size Price: $SKU: 9276PKB
10" Celestial Glow Stepping Stone Size: One Size Price: $ SKU: MAL
Iron Turtle Key Hider Size: One Size Price: $ SKU: ZIN
Set of Chelsea Bowls Size: One Size Price: $ SKU: CER
Set of Soho Bowls Size: One Size Price: $ SKU: CER
Baseball Bib in Blue Size: One Size Price: $ SKU: MISMO
Gal Main Glass Beverage Dispenser Size: One Size Price: $ SKU: JAY210256CB
Set of Alice Glass Tumblers Size: One Size Price: $ SKU: RSQR
Set of Princess Juice Glasses Size: One Size Price: $
Months and months ago I placed a few orders with Beyond the Rack as a first time customerI don't typically do online shopping but someone referred me to the website and I thought it would be professionalI received one of my orders and it was a poor product not at all what I expected but I kept itMy other order was a queen sheet set for $and it took the money from my debit card and said I would receive my purchase within 1-weeksOn March 30th I received a letter from the new ceo apologizing for long delays in my product being shipped and that it would be sent out soonIt also said if I didn't receive the company would "happily" give me my money back and to be patientIt is now a week before July and no one followed up with me, my product never shipped and this company ultimately stole $from meToday I finally called customer service and after being put on hold multiple times over the span of an hour, she told me the only thing the company could do for me is offer a sto
I won a shopping spree on a popular game show to Beyond The Rackit just so happens at the time they were going bankruptThere were a lot of delivery issues n the beginning and at one point everything was refundedThey now are under new management and this new management is refusing the honor the shopping spree that I woni have been in contact with the for months and they now decided to tell me after many emails and phone callsI think that if they were going to take over the business they should have honored the customers that they hadi am very dissatisfied with the company and their brand
We have placed three orders with Beyond the Rack and they averaged somewhere between six weeks and three month late with their deliveryNotifications are sent out that your order has been shipped, but it never was You can not trust the company to adhere to any professional honesty
I had a credit of $with Beyond the Rack because my purchase could not be deliveredThey applied a credit to my accountThe company then moved to new ownership and I have been sending emails and making calls to them ever since because my credit vanishedDuring my conversations with them they finally told me that my credit is gone and sorry about your luckThey in no way, are trying to rectify the issue and told me to contact my local consumer Protection agencyWOW! I have been a customer of theirs for years and this is what I getHow can they get away with this thieveryThat is what they are THIEVESGreat scam, how clever
WARNING - DO NOT BUY FROM THIS COMPANY
I had a $credit on file with this company and a month after receiving the credit it disappeared and it has taken them months to tell me I am SOL on the creditThey will not honour it Here is the explanation from these crooks:
"We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer honor those credits applied from orders made before May due to the changes with our company ownership
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership was the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form."
The company owe me $worth of refund for a merchandise I returned The company refused to refund me Below is the reason the company gave me:
Case Message History
-----Original Message-----
From: Rebecca Olaivar
Sent: 10/20/
Subject: Account Balance Recovery - $
Dear BTR Shopper,
Thank you for contacting BTR,
We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer issue any form of refund/credit for the previous return credits (***) afor the amount $
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership This is the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form
To help you better with your request, it would be best to contact your local Consumer Protection and advise them of a
This has been ongoing since March, when sheets were orderedThe information showed they would be shipped a certain date and then after days was informed their supplier had none in stock and to date, June 13, still no refund as promised My Case number is ***
Thank you
*** *** ** *** *** *** ***, NL A1E 3h***
I have asked several times for my credits to be returned to my bank accounts and all I get are excuses I finally asked to have all the rest of my orders cancelled and I did not receive a reply to this
I have returned a number of items and should have a credit to my account I sent an email to which I received a reply that confirmed I had over $in credits and that someone would look into it and get back to me within hrs I have subsequently sent more emails and have heard absolutely nothing It has been at least a month that I have been waiting
I originally placed an order on Nov 26th, The est ship time said - daysI went back in two weeks because I didn't get a tracking number and it said shipping dec 27th - jan 1stJan 2nd, nothingAt that point it said shipping Jan 4th - jan 7thI had enoughI contacted them to cancelMagically, the item "shipped" that dayIt didn't shipI called several times to cancel because the tracking number did not work for a weekThey refused to cancelFinally, I got the product last weekendThey said there would be a prepaid label in the box to ship the item backThere was no labelSo I called on mondayThey told me they would email me a label in - hoursIt is now wed and I still don't have anythingI called them and now they tell me that they CANT send me a prepaid labelThis company is a total SCAM! And the product is pure CRAP! All I want is to send this crap back and get a full refund
I ordered several products from BTR a few months ago My credit card was billed and I waited for my orderA few weeks later when my order arrived, one of the products was broken, one was fine, and two other products were not sentI waited a few months and still received nothingI finally wrote and complained, then I phoned to speak with a representativeThe representative (James) told me that the goods would arrive to them in a few weeks and then they would ship them to meI told them that I no longer wanted or needed the products and I wanted a refundJames then told me that I would receive a company creditI told him since my products had not even been shipped and it had been several months, I didn't want a store credit but a refund to my credit card He refused and told me to call my credit card company insteadI asked to speak with a manager and he refused to let me speak with a manager as wellThe service was atrocious and I still did not get my refund
I would also like to address an order placed with Beyond the Rack on February for a pair of sunglasses to which I paid $for on my credit cardSeveral weeks passed and I had not heard anything regarding this order In early March, I received an email from the BTR CEO indicating they were going through some transitions but my order was secure, though may take longer than originally plannedWeeks went by and still nothing regarding my sunglassesin mid -late March, I reached out to BTR via the "live chat" feature on their website At that time I was told my order was still in place and they should arrive at the BTR warehouse from the manufacturer in 2-weeks, plus another days to allow for shipping On May I sent an email to BTR inuring about my order I received this in return:
"We apologize that you were not notified sooner, however, after further investigation, ***-Z Unisex FTin Sunglasses in Gold from order 17***that was originally ordere
I HAD A CREDIT OF $ON BEYONDTHERACK.COMWhen I called them up I was told that previous owner file for buncrupcy and they can do nothing about it I have to contact local consumer affair office
On the weekend of February 28th 2016, Beyond The Rack was promoting the use of Visa Checkout and if you spent or more, you were eligible for a 25$ gift cardI followed the steps in the IOS App of the company, used the Visa checkout option, got debited and never received said cardOrder ***When I contacted the company (emails and a minutes long phone call) I was told time and time again my "name is not on the list"The card (Visa) was never taken out (that's the whole idea of Visa checkout)
I returned tiems but they didn't make any refund and even store credit telling the ownership has been changed so that they can't refund the money
I made an order on some winter stuffs(1/27/2016, $351.95) and they were delivered in AprilSo I returned them because it was already springMeanwhile, I have contacted them several times by all mean, asking why my delivery was too lateTheir phone service line was dead, so I had to use online chatting, which was hardly connected, or mailing system on their websiteOne day the representative of beyond the rack mailed me saying sorry and she explainned the ownership was chaing and that was the reason everythina was slowSo I waited more and finally I asked full refund the way I made the payment, because three month taken delivery made my items uselss, and I really didn't want the store credit since I didn't trust this site any morePlus the amount of money was big for meThey agreed with me and promised me full refundSo I ketp one
I purchased an item from Beyond the rackorder on april16thI chose the option to come pick it up at the warehouse by myself when it is going to be delivered at the montreal warehouseI tracked the item via Canada Post's website tracking systemIt was delivered to the Montreal's warehouse and BTR accepted the itemBTR even confirmed that they received the item at the warehouse when I contacted with them via their customer serviceThe next day, I received an email saying that I refused the item when it was shipped to my houseFirst, I didn't chose the shipping optionSecond, they have the item at their warehouse and I have the proof from Canada Post tracking serviceThird, they accused me of refusing the item but the item was never shipped to me, because I did not chose for it to be shipped, there was no shipping address on the order I madeThey blame me in order to hide their own mistakePlus, their customer service is no help at allI've contacted them many time v
On 2/22/16, I ordered two shirts at which point I was charged $ I received the first shirt in the beginning of March but emailed BTR on 4/18/when I never received any communication as to why I never received the second shirt BTR stated that they were waiting on the supplier I emailed BTR again on 4/28/asking for them to cancel my order because I waited too long The respond I received was as followed: Thank you for contacting BTR
I do apologize for what happened
However this e-mail is to confirm that we have submitted your request to cancel your item ***-3X Trimmed Tunic in Black and White
The cancellation process may take up to business hours to be completed through our system and for the refund to be issuedA confirmation email will be sent to you with the details once completeOnce the refund is issued please allow 5-business days for all funds to be returned to your original payment method
Please note that if this order/item has
On April 5th and 15th I placed orders for the following items on beyond the racks online website
Adelaide Flats in Yellow - Size: Price: $SKU: SHOL78627YECA
Hair Dryer Holder in White Size: One Size Price: $SKU: BET
xPaw Prints Bodysuit in White Size: 3-mosPrice: $SKU: MISEL
3-Pack Plush Lined Leggings in Black, Navy & Fuchsia Size: One Size Price: $SKU: 9276PKB
10" Celestial Glow Stepping Stone Size: One Size Price: $ SKU: MAL
Iron Turtle Key Hider Size: One Size Price: $ SKU: ZIN
Set of Chelsea Bowls Size: One Size Price: $ SKU: CER
Set of Soho Bowls Size: One Size Price: $ SKU: CER
Baseball Bib in Blue Size: One Size Price: $ SKU: MISMO
Gal Main Glass Beverage Dispenser Size: One Size Price: $ SKU: JAY210256CB
Set of Alice Glass Tumblers Size: One Size Price: $ SKU: RSQR
Set of Princess Juice Glasses Size: One Size Price: $
Months and months ago I placed a few orders with Beyond the Rack as a first time customerI don't typically do online shopping but someone referred me to the website and I thought it would be professionalI received one of my orders and it was a poor product not at all what I expected but I kept itMy other order was a queen sheet set for $and it took the money from my debit card and said I would receive my purchase within 1-weeksOn March 30th I received a letter from the new ceo apologizing for long delays in my product being shipped and that it would be sent out soonIt also said if I didn't receive the company would "happily" give me my money back and to be patientIt is now a week before July and no one followed up with me, my product never shipped and this company ultimately stole $from meToday I finally called customer service and after being put on hold multiple times over the span of an hour, she told me the only thing the company could do for me is offer a sto
Ordered items and paid for them but have not received any of the items
I won a shopping spree on a popular game show to Beyond The Rackit just so happens at the time they were going bankruptThere were a lot of delivery issues n the beginning and at one point everything was refundedThey now are under new management and this new management is refusing the honor the shopping spree that I woni have been in contact with the for months and they now decided to tell me after many emails and phone callsI think that if they were going to take over the business they should have honored the customers that they hadi am very dissatisfied with the company and their brand
We have placed three orders with Beyond the Rack and they averaged somewhere between six weeks and three month late with their deliveryNotifications are sent out that your order has been shipped, but it never was You can not trust the company to adhere to any professional honesty
I had a credit of $with Beyond the Rack because my purchase could not be deliveredThey applied a credit to my accountThe company then moved to new ownership and I have been sending emails and making calls to them ever since because my credit vanishedDuring my conversations with them they finally told me that my credit is gone and sorry about your luckThey in no way, are trying to rectify the issue and told me to contact my local consumer Protection agencyWOW! I have been a customer of theirs for years and this is what I getHow can they get away with this thieveryThat is what they are THIEVESGreat scam, how clever
Ordered a purse March 1, Still have no purse or refund
WARNING - DO NOT BUY FROM THIS COMPANY
I had a $credit on file with this company and a month after receiving the credit it disappeared and it has taken them months to tell me I am SOL on the creditThey will not honour it Here is the explanation from these crooks:
"We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer honor those credits applied from orders made before May due to the changes with our company ownership
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership was the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form."
The company owe me $worth of refund for a merchandise I returned The company refused to refund me Below is the reason the company gave me:
Case Message History
-----Original Message-----
From: Rebecca Olaivar
Sent: 10/20/
Subject: Account Balance Recovery - $
Dear BTR Shopper,
Thank you for contacting BTR,
We apologize that it’s taken so long for us to advise you on this issue: Unfortunately, we can no longer issue any form of refund/credit for the previous return credits (***) afor the amount $
As you may be aware, that Beyond the Rack went through a restructuring process that unfortunately took far too long to complete and has affected too many customersThe restructuring process, including the transfer of ownership This is the reason why all orders made prior May 25, 2016, can no longer be refunded, in any form
To help you better with your request, it would be best to contact your local Consumer Protection and advise them of a
This has been ongoing since March, when sheets were orderedThe information showed they would be shipped a certain date and then after days was informed their supplier had none in stock and to date, June 13, still no refund as promised My Case number is ***
Thank you
*** *** ** *** *** *** ***, NL A1E 3h***
I have asked several times for my credits to be returned to my bank accounts and all I get are excuses I finally asked to have all the rest of my orders cancelled and I did not receive a reply to this
I have returned a number of items and should have a credit to my account I sent an email to which I received a reply that confirmed I had over $in credits and that someone would look into it and get back to me within hrs I have subsequently sent more emails and have heard absolutely nothing It has been at least a month that I have been waiting
I originally placed an order on Nov 26th, The est ship time said - daysI went back in two weeks because I didn't get a tracking number and it said shipping dec 27th - jan 1stJan 2nd, nothingAt that point it said shipping Jan 4th - jan 7thI had enoughI contacted them to cancelMagically, the item "shipped" that dayIt didn't shipI called several times to cancel because the tracking number did not work for a weekThey refused to cancelFinally, I got the product last weekendThey said there would be a prepaid label in the box to ship the item backThere was no labelSo I called on mondayThey told me they would email me a label in - hoursIt is now wed and I still don't have anythingI called them and now they tell me that they CANT send me a prepaid labelThis company is a total SCAM! And the product is pure CRAP! All I want is to send this crap back and get a full refund
I ordered several products from BTR a few months ago My credit card was billed and I waited for my orderA few weeks later when my order arrived, one of the products was broken, one was fine, and two other products were not sentI waited a few months and still received nothingI finally wrote and complained, then I phoned to speak with a representativeThe representative (James) told me that the goods would arrive to them in a few weeks and then they would ship them to meI told them that I no longer wanted or needed the products and I wanted a refundJames then told me that I would receive a company creditI told him since my products had not even been shipped and it had been several months, I didn't want a store credit but a refund to my credit card He refused and told me to call my credit card company insteadI asked to speak with a manager and he refused to let me speak with a manager as wellThe service was atrocious and I still did not get my refund