American Airlines

Complaint: ***
I am
rejecting this response because: The company did not respond to my request in a timely manner, although after a lengthy exchange the dispute was settledI would like it on the record that this business was rude, unhelpful, and the resolution require much more time on my part than it should haveIt's clear that their customer service employees are poorly trained and do not know the basics in dealing with those who do business with them
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The business never considered my original request to look into this matter further but only ended the conversation by stating they are sorry I made the
mistake. I did not make a mistake but rather was talking to them because I think they made the mistake. The charges were not with my original reservation when I placed the order for the tickets. They were added on on the day of my flights when I was "checking in" to my flight. I was not asked then if I wanted Priority Boarding while checking in. So I think it was an error on their part
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No Resolution was ever metMy complaint needs to stay on file
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have already received this letterIt does not addrsss that American Airlines made the situation worse by over selling the flights and placing American sideline employees in seats ahead of paying customers
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They actually didn't do anything and they are lying saying that they addressed my concerns
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My mailing address is:*** ***
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Regards,
*** ***

Passenger was contacted under case *** January 18, 2018. See attached

Passenger has been contacted under case number *** on May 4, See attachedPassenger was also contacted by phone on April 28, and May 15,

Complaint: ***
I am rejecting this response because: I was never contact by the Airline therefore resolution has not been made.
Regards,
*** ***

The passenger has been contacted under case *** on February 2, Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
** **

Complaint: ***
I am rejecting this response because: the offer made was much less than comparable and was a take it or leave itI was offered something worth less than what I had paid and would never use.
Regards,
*** ***

Passenger has been contacted under case number ***
on March 16, See attached

Passenger has been contacted under case number *** and information has been requested

Passenger was contacted on April 4, under case *** Please see attached

Passenger was contacted under case *** on February 5, 2018. Please see attached

Passenger has been contacted under case *** on February 23, Please see attached

Complaint: ***
I am
rejecting this response because: American Airlines never responded to my complaint, and certainly never addressed my concern/question In fact, American Airlines failed to respond to my complaint, at all American Airlines repeatedly delayed, then cancelled my family's flight, rebooking us on a flight over 24hrs later, after a crew delay In violation of their own policies, American Airlines failed to put my wife and I in a hotel, denied us access to our baggage, and only provided a wretched toiletries kit (unfit even for a prison) after repeated and lengthy complaints American Airlines employees failed to address our concerns in person, on the phone, via their website, via email, and ultimately via the Revdex.com
Regards,
*** ***

Passenger has been contacted under case number *** on January 3, See attached