American Airlines

Complaint: ***
I am
rejecting this response because: The company did not respond to my request in a timely manner, although after a lengthy exchange the dispute was settledI would like it on the record that this business was rude, unhelpful, and the resolution require much more time on my part than it should haveIt's clear that their customer service employees are poorly trained and do not know the basics in dealing with those who do business with them
Regards,
*** ***

Passenger has been contacted under case number ***
on March 16, See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My mailing address is:*** ***
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*** ***
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Regards,
*** ***

The passenger has been contacted under case *** on February 2, Please see attached

Passenger has been contacted under case number *** on October 19, See attached

Passenger was contacted under case *** January 18, 2018. See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have already received this letterIt does not addrsss that American Airlines made the situation worse by over selling the flights and placing American sideline employees in seats ahead of paying customers
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No Resolution was ever metMy complaint needs to stay on file
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
They actually didn't do anything and they are lying saying that they addressed my concerns
Regards,
*** ***

Passenger has been contacted under case number *** on May 4, See attachedPassenger was also contacted by phone on April 28, and May 15,

Complaint: ***
I am rejecting this response because: The business never considered my original request to look into this matter further but only ended the conversation by stating they are sorry I made the
mistake. I did not make a mistake but rather was talking to them because I think they made the mistake. The charges were not with my original reservation when I placed the order for the tickets. They were added on on the day of my flights when I was "checking in" to my flight. I was not asked then if I wanted Priority Boarding while checking in. So I think it was an error on their part
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the offer made was much less than comparable and was a take it or leave itI was offered something worth less than what I had paid and would never use.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was never contact by the Airline therefore resolution has not been made.
Regards,
*** ***

Passenger has been contacted under case number *** on August 26, and case number *** on August 26, See
attached

Passenger has been contacted under case number *** and information has been requested

Complaint: ***
I am rejecting this response because: Back on the 11-call, I was clearly told that I had till 11-to call to schedule the flight using the credit I asked several
times to get that understanding I am requesting that tape be reviewed I called AA on 11-6-17, to book a flight using the credit I was promised however I was denied They stated I would’ve had to fly by 11-6- That is not what I was told on the 11-call
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: American Airlines never responded to my complaint, and certainly never addressed my concern/question In fact, American Airlines failed to respond to my complaint, at all American Airlines repeatedly delayed, then cancelled my family's flight, rebooking us on a flight over 24hrs later, after a crew delay In violation of their own policies, American Airlines failed to put my wife and I in a hotel, denied us access to our baggage, and only provided a wretched toiletries kit (unfit even for a prison) after repeated and lengthy complaints American Airlines employees failed to address our concerns in person, on the phone, via their website, via email, and ultimately via the Revdex.com
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I never received anything from AAThey are saying they have sent a message to me regarding thisBut that is not true
Regards,
*** **

Complaint: ***
I am rejecting this response because:I am not satisfied with what american airlines is telling me or giving me the $vouchers because I had to travel twice, meaning I had to miss
work and pay for tickets, unnecessarily; My papers in my bag were taken, that was a decade of work, taken by whoever American Airlines gave my bag tooPersonal documents with very very private informationThe bag was a small carbagI could've had it overhead but the lady at the American Airlines insisted to take care of it, for them to lose my documents?? Then I had to travel and pay for my tickets, I don't want a voucher, I would please like my two ticketsI am being as pleasant and patient as can possibly be with this time of situationPlease help me Revdex.com
Regards,
*** ***