American Airlines

Complaint: ***
I am rejecting this response because: the attachment that American Airlines included was not their actual, initial response to my complaint. Their actual, initial response was
incredibly patronizing and condescending, and failed to acknowledge the basic facts of this particular situation. Perhaps that is why they chose not to include that in the record? Regardless, I have included their initial response here. The reality is that they continue to suggest that my situation was a hypothetical one, rather than a real-life one. And in my real-life situation, I paid more for a direct flight than a connecting flight that I could have purchased instead. American cancelled my direct flight, rebooked me on a connecting flight, and pocketed the extra money. Unacceptable
Regards,
*** ***

Aloha,
I have a new mailing address and since then maybe my phone as wellMy new mailing address is: ** * *** *** *** ** ***I am not accepting your response to not do anythingI was treated so rude and wasn't able to make my original flightTo think it has been since and you still will not see to a resolution to thisI am sure your company has better things to do then still have unsatisfied customers from 2016! I am only looking for compensation in miles for a new flight
Sincerely,
*** *** ** * *** *** *** ** ***

Complaint: ***
I am
rejecting this response because:American Airlines, nor any affiliates, have responded to my Revdex.com complaintNothing has been resolvedNo communication has been received from anyone pertaining to this issueI submitted correspondence to board members, e ecuticez, and various departments and have yet to receive any type of response from anyone
Regards,
*** ***

Passenger has been contacted under case number *** on April 9, See attached

Passenger was contacted under case *** on April 17, 2018. Please see attached

Passenger has been contacted under case number *** on February 6, See attached

Complaint: ***
I am rejecting this response because: they have not refunded the ticketed amount as promisedThis cancellation was due to military dutyI provided the required information and they ignored it
Regards,
*** ***

Complaint* ***First of all, I am positively impressed about the quick response of this case thanks to Revdex.comYou are really serving for a better business behaviorI would love to have Revdex.com
organizations like you in Europe
I am rejecting this response because: AA is not providing enough explanations on why a customer having a correct "boarding pass with a specified seat" ( not a ticket) is downgraded in favor or another customer who arrived later than meIndeed, the personnel at the gate refused to re-activate my boarding pass in business again with my seat, even being available at the time I arrived to the Gate.I guess that the person who took my seat was an American Airlines Privileged member and I was just an standard customerThis is not fair at all, and a clear example of DISCRIMINATIONHaving the excuse of a system error is not credible at allAA should provide clear explanations about this.The compensation in form of a voucher is simply not validThis voucher specified by AA is really a transportation voucher, limited in time and limited to American Airline flightsI want to exercise my rights just requesting a economic compensation in cashI strongly disagree also about the way AA is confusing the customers by offering compensation in USD which really are just transportation vouchers with limitations.Thanks.To Revdex.com staff, thanks again for your support on this claim.*** * ***
Regards,
Luis Rios-pita

Passenger has been contacted under case number *** on March 16, See attached

Passenger has been contacted under case number *** on August 26, and case number *** on August 27, See
attached

Customer was called on January 4, and confirmed no longer wishes to pursue Revdex.com case ***

Complaint: 11512774
I am rejecting this response because:
Regards,
[redacted] We would like to be reimbursed for our stay as well. No one likes to have their life threatened on a commercial property which is busy cutting down costs rather than monitoring an area which can cause some serious potential damages. On top of this we were literally and very rudely asked to leave the premises. And never for a second we were apologized or treated with courtesy. Even the language your personnel uses these individuals would be Mr [redacted], Mr [redacted] and Mr [redacted] had any decency. This is unacceptable. This vacation or rather our unfortunate stay at The Cottage Inn caused us serious agony and damage. I will make this public so that no one else is exposed to this degree of abuse. I wonder if such is the goal of the Pacific Group Property Management team whose members are known to my colleagues, I want to find out what they would think when a middle aged couple is treated the way they were at the mentioned premises. Did the property have ay liability on the case of course they did, did they take appropriate action no they clearly did not Best Dr [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]They are responsible from contacting us. I emailed the issue to one of the execs I will email this to the entire board. This is a situation where Tom was attacked and he was not attended medically but rather harassed. I am a prof of economics of 16 years, this is not a matter that I could just leave alone. The amount which I paid for needs a reimbursement and I need a clear explanation of the behavior. I need arbitration i.e. Revdex.com to over see the matter as such I am not interested in emailing you in addition CFP bureau will also receive a report. DR [redacted]
Complaint: 11512774
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because American Airlines reached out 1.5 years later because Revdex.com notified them of my inquiry.  Since the initial replies, there has been no further...

response from AA.  I have sent many follow up attempts (attached).  Thanks for the help Revdex.com!!
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: AA did not properly compensate me for the incident that complaint describes. In my correspondance with AA, I explained what happened and what action AA should do to compensate me.  Instead, AA told me what they will do in regards to the complaint without any further communication from me. They neither asked or offered to resolve complaint to my satisfaction. Instead, they told me what they will do and that was all they would do. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Not what I was complaining about.  Weather had nothing to do with American Airlines refusing to give me my checked bag back.  I was at the...

airport after midnight that night, have the baggage tracking and it shows my luggage was loaded on the plane at 8:54pm and then unloaded at 12:15am.  There is no reason why me and all the other passengers luggage couldn't have been placed on the carousel since it was already sorted for our flight.  Still want to be compensated for the toiletries that I had to purchase and the necessary clothes I had to purchase, which came out to $46.00.  What was I suppose to do live in the same clothes for 3 days?  Why would I ever want to fly American Airlines again?  Once they have your checked luggage, you have no rights to your luggage or the stuff that is in it!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Dear Sir of Madam,
I’ve read the response from AA and they haven’t offered me
any solution. Just saying they are sorry isn’t enough. They caused me financial
and emotional suffering, I value my time, money and emotional well being and as
a citizen and a human being, I see this situation as an infringement upon my human
rights. I have all the legal rights to be on the original flight together with my
parents without any hassles, but if the airline’s reps are not educated about
the current rules and regulations as to what documentation is needed for the
flight – it’s their shortcoming, not mine.
So when AA is trying to put this on me, causing me so much
troubles – it’s not really “responding” to my complaint. All this time they are
simply acknowledging my complaint, but not actually making any justice here.  
Sincerely,
[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i have not been contacted by AA nor has the issue been resolved. 
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]i lost a lot of money and time on this flight. You never gave me what I was promised. Im done flying with you

Complaint: 1[redacted]
I am rejecting this response because: This response cites only the first email received on this from the company and does not address the latter request for information that was requested around incurring a financial loss on the basis of information received directly from the communicating associate of the company at the time the financial loss was incurred.  Please choose to include the entire string of communication pertaining to this issue and address them, or remove this partial communication from the record as it excludes the initial request that prompted the Revdex.com complaint.If this entire chain is requested, I can provide it.  The final communication was sent on 06/21/2016 which then prompted the Revdex.com complaint.
Regards,
[redacted]