American Airlines

As previously mentioned, we have submitted a claim to our insurance carrier to review your request.  The adjuster, Jacob Heitz, from Zurich insurance will be reaching out to you.  You may also reach out to Mr. Heitz as well.  For your reference, the claim # is 9[redacted].  Mr. Heitz's contact information is as follows:Phone:  ###-###-####[redacted]@zurichna.com Please do not hesitate to reach out to me directly if you need assistance in reaching Mr. [redacted].  My phone is ###-###-#### and my email is [redacted]@pacificahotels.com.We thank you in advance for your cooperation in resolving your concerns. Thank you![redacted]Director of Risk ManagementPacifica Hotels

Passenger has been contacted under case number [redacted] and information regarding request has been provided.

Complaint: [redacted]
I am...

rejecting this response because:American Airlines has not responded to anything. If they did we sure missed it, so assuming they did respond they certainly wouldn't mind forwarding a copy of said response to the Revdex.com and us. It's also funny that they are suddenly saying they responded after you all told us that they did not respond even to you...
Regards,
[redacted]

Passenger has been contacted under case number 1-26138539931
on January 22, 2018. See attached.

Passenger has been contacted under case number [redacted]
on January 24, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: They were never looked into nor given me a discount on a flight to anywhere I want to go
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and AA policy has been explained.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at aa.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes. I finally got a voucher but it took several emails and more than a month  after they had promised to send it to me. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on February 3, 2018. See attached.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me. I still believe American Airlines handled the situation poorly, but it has been resolved.  This case was 1 1/2 years ago.
Regards,
[redacted]

Passenger has been contacted under case #[redacted] and information has been provided.

Passenger has been contacted under case number [redacted] and information has been provided.

Passenger has been contacted under case number [redacted] on January 19, 2018. See attached.

Passenger has been contacted under case number [redacted] on December 30, 2015 as well as case 1-5387664744 on January 29, 2016 and case [redacted]
on March 15, 2016. See attached.

Complaint: [redacted]
I am rejecting this response because:I've made another purchase through AAdvantage Shopping for a [redacted] order, and it is in the same "pending" status.It seems no action has been taken...

on [redacted] delaying the award of the shopping bonus miles.I received a response from Eshopping customer service that they were again "Waiting for Merchant because it is a high dollar order." I've placed other orders with merchants for amounts more than my [redacted] order and the points were applied without issue.The AAdvantage program needs to review why [redacted] is being so difficult to apply miles for valid orders.
Regards,
[redacted]

Passenger was responded to under case [redacted] and [redacted] on February 26, 2018.  Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]