American Airlines

Complaint: [redacted]I accept the offer, however I am rejecting this response because the complaint was forward to the baggage customer service to resolve the issue for my destroyed items and I...

still have not heard from them which was the reason for the Revdex.com complaint.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on February 22, 2018. See attached.

Passenger was responded to on February 3, 2018 under case [redacted]  See attached.

Passenger has been contacted under case number [redacted]
on April 15, 2018. See attached.

Passenger was contacted under case [redacted] on February 21, 2018.  Please see attached.

Passenger has been contacted under case number [redacted] on February 13, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:This complaint is in regard to July 2016 issue I'm not sure about 2015 which was mentioned in this report.The refund for the tickets did not come to me.  My issue is the costs incurred because of AA failed to meet their end of the commitment.  It's not only the fact that my vacation was ruined all because of AA failed to honor their end of this business transaction but the excuse provided was obsurd.  Instead Of Trying To Get Us On Another/alternate/ later Flight Which Was Requested But We We're Advised There Weren't Any Until THE Following Week, Meanwhile I Went Several Days WithOut Clothes Or Hygiene Items, Prescriptions Etc. Because Our Luggage Was Flown To the vacation destination  on one of the flights AA claims did not exist.  I Had TO Pay For An Overpriced Taxi WhicH IVE Not been reimbursed for  nor was I reimbursed for having to replace  clothing unmentionables and hygiene items  so no this definitely is not a solution for this issue.
Regards,
[redacted]

It took months, but we have finally been refunded in full. Thank you. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Since I didn't have the correct paperwork for China I at least wanted to go to Philadelphia  (My connecting flight city) since this...

was supposed to be my vacation and I've never been there and they wouldn't give me that ticket either. They say it was because I was upset but I only got upset after they wouldn't at least let me go to Philadelphia. Yes, at that point I got upset that they were just taking my money and giving absolutely nothing in return for no good reason. There is no reason I shouldn't have been able to take the 1st part of my flight to Philadelphia.I'm hoping this process will resolve this but if not I guess I will have to dispute the transaction with the credit card issuer.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it does nothing for me nor my husband. We spent an extra three thousand dollars on tickets because their crew argued with us for over an hour causing us to miss our flight. If they are not willing to reimburse I will follow up with my attorney who is ready to file a discriminatory suit based on the recorded language and actions of the employees. 
Regards,
[redacted]

Passenger was responded to under case [redacted] on February 3, 2018.  Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thank you for contacting me. It took me lots of trouble to finally get in contact with the director of AA customer service,...

and he helped me resolve the issue. The customer service agent was not helpful at all, but the director was very helpful. Thanks again!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have written to AA previously and I have read the letter you have forwarded to me. AA has said they check documentation of...

passengers and may choose to stop them from travel AT THE TIME OF DEPARTURE. This would be appropriate and acceptable to us. But AA did not do this. They checked us in and our bags throughout to Ecuador at Reagan Airport (DCA) but stopped us in Miami, both were AA flights. We are only asking for refund related to flight to Miami and back from DCA because we ended up in Miami because of AA fault. This is beyond doubt and a matter of fact!
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on January 9, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because it has been 3 years and you still have not given a proper response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They offer the absolute worst service, support and old rotten technology.  Worst company ever
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
American Airlines contacted me back and refunded my money.   [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Their letter apologizes but does not offer any compensation for the inconvenience they caused me.  It is totally unfair that in an...

international trip you have to pay for all the bags and as I stated I checked in 3 bags: the biggest one did not exceed 65 inches total and was under 22kg and the other two were the type you can feet on the bin above your head in the airplane cabin, each of those bags were under 18kg and I had to pay $285, $55 were in taxes.  They did set that rule of charging for all the bags to be effective between December 8th and the 24th, and I traveled the 9th.  I never received a warning about that rule, I did not have the choice to decide if I accepted those charges with anticipation and I feel that is a transgression as is using the need a traveler has to return home.  Once you are in the process of checking in at the airport there is no much you can do.  I found this policy totally arbitrary and abusive with the customer.   I understand and accept that most airlines charge you fees for luggage but $150 for a third undersize and underweight bag is absolutely unfair.  The responses customer service give are very kind but don't offer anything as an apology.  I requested to be reimbursed at least what I paid for the third bag and the taxes which is $205, I would still be paying $80 for the first two bags.  How come such a big company cannot meet this unsatisfied traveler half way???  And they think that with that attitude I would try them again?  I am more than discouraged! This is the second time I traveled with AA and I have a very poor experience.  The first time was in 2000 and it was a disaster too.  It is so incredible that in 10 years they are still doing so poorly when it comes to customer service and courtesy with the travelers.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I'm hearing about this more than 2 years later from Revdex.com.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because they never reached out to me to resolve.
Regards,
[redacted]