American Airlines

Passenger was responded to under case [redacted] and [redacted] on February 26, 2018.  Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It does not remedy the damages. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No resolution or compensation was provided by company, who was at fault.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They have not responded and they are lying in their correspondence.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the business has never contacted me about my complaint.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because: it is an unacceptable response, and they should be held accountable. Sad it is taking 3 years to address, shows customer service is not their priority. 
Regards,
[redacted]

Passenger was contacted under case [redacted] on February 8, 2018.  Please see attached.

Passenger was contacted under case [redacted] and [redacted] on February 9 and February 12, 2018.  Please see attached.

Complaint: [redacted]
I am rejecting this response because:The response from [redacted] does not address the previous rejection response I provided. 
If you are saying that this problem was already taken care
of before [redacted] called me on December 1, 2017 then why did Angelo call me and
promise the two evouchers totaling $400? 
Why would he get my hopes up that American was finally trying to right
the wrong they caused by being responsible for me losing one full day in Hawaii
on my much needed vacation?  He never
should have called and made an offer that he was not supposed to make. Either
he was incompetent and did not know what he was doing when he made the offer to
me to rectify the situation, or he knowingly made an offer he knew he could not
deliver and then revoked it to get revenge for me filing a complaint.  Which is it? 
Either answer is NOT acceptable.  Who
calls up someone, makes them an offer to settle their grievance, and then calls
back later saying the offer has been rescinded? 
No one should treat a customer like this and expect them to ever use
their services again.  You need to address this specific fact as to why he made an offer he then rescinded?  That is what needs addressed. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was racially profiled and discriminated against by the flight attendant.  In addition my husband and I were overcharged for this flight by...

$320.00.  We purchased tickets for a flight where first class was offered at $511 ROUND TRIP but were were charged $160.00 additional dollars per ticket to fly first class on our return flight from BWI to DFW.  The only response I will accept is a refund of $320.00 for that additional charge.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on March 1, 2018. See attached.

Passenger has been contacted under case number [redacted] on February 18, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger was contacted under case [redacted] and a resolution offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.   
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:No one has reached out to me my number has not changed I never received any correspondence.Just goes to show lack of customer service and care.All...

this time has gone by and I am now getting a response through the Revdex.com??
Regards,
[redacted]

Passenger has contacted under case [redacted] and a resolution has been met.

Passenger has been contacted under case number [redacted] on April 4, 2018. See attached.