American Airlines

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:My concerns were not adequately or TIMELY addressed. The dates on your letter where you claim to have "wrote" me on April 22, 23, 27, and May 3 of 2017 were in fact MY RESPONSES to seemingly automated emails from your organization. A summary of my emails are included below. Original copies of my emails are also attached for your reference.Furthermore, in your letter where it states "We advised that anytime make a voluntary change to their itinerary, there is a charge associated with the ticket change. However, there may also be an additional fare collection necessary as the fare may have to be recalculated." is in fact false. This organization's TERRIBLE  customer service and lack of TIMELY response (as evident by THIS January 4, 2018 follow-up for an April 2017 complaint, almost NINE MONTHS later) is more than egregious. I am STILL waiting for a resolution to my complaint filed NINE MONTHS AGO!!!April 22, 2017 4:25 pm- In this email was FINALLY sent AFTER I contacted your organization AGAIN because NO ONE had followed-up on my concerns. In this email the representative asked for flight information so she can review my ORIGINAL complaint!April 22, 2017 4:35 pm - In this email I responded with my flight information.April 23, 2017 10:27am - In this email I told your representative that I was not available when she originally called at 6:19pm on April 22nd (the previous day) and I did not receive another call back an hour later as she stated in her voicemail (I also have a saved copy of the voicemail).April 23, 2017 5:09pm - In this email I am following up with the representative after a VERY RUDE conversation. During the conversation I was put on hold for an EXORBITANT amount of time while waiting for the "supervisor" [redacted] to take my call. My call was eventually disconnected by the VERY RUDE representative. I called back and I was told [redacted] will contact me. In the email I stated if [redacted] is unavailable, I would like to speak with her supervisor. As of now, NINE MONTHS LATER, I am STILL waiting for the follow-up call.May 1, 2017 11:53 am - In this email I told the representative that I AM STILL WAITING for a follow-up response from the supervisor. Also in this email, the representative states that my complaint was CLOSED as "NO RESPONSE". HOW was the complaint closed with "NO RESPONSE" if I have MULTIPLE emails of my RESPONSES?May 3, 2017 6:19am - Your letter states that your organization representative "wrote" to me on May 3rd. The May 3rd correspondence was a separate issue that I made your company aware of when I witnessed an American Airlines flight attendant ASSAULT another passenger. In this email I stated the phone representative was obviously unconcerned and had an acrimonious disposition  (an obvious pattern for your organization) . During THAT call I asked for a Director and the phone representative sarcastically gave me the CEOs name. When I asked for his contact information, she ENDED MY CALL!!!Regards,[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: American Airlines did not address this issue. They did not refund me the appropriate fees aas an executive member of their airline. And they did not apologize nor explain why I, the female, was given less mikes than my male traveling partner for the same inconvenience. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was never contacted by the business and nothing was resolved. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:I have NOT received any message or contact from the business in regards to the complaint. Once again, this adds to their shady business practices and poor customer service by saying they have responded to me and yet they have not. Just another way for them to dodge the issues going on within their company. 
Regards,
[redacted]

Passenger has been contacted under and information has been provided.

Complaint: [redacted]
I am...

rejecting this response because: I was never adequately compensated for my wife, children and I having to spend an entire day and night in an airport. Many people are offered incentives to be bumped off of their flight and many times they are delayed a lot less than my family and I were. And I'm sure not all of them are American Aadvantage Members like I am. So the bottom line is that I feel my family and I went out of our way for American Airlines and they don't feel they need to do the same for us. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It had nothing to do with the weather. When I first came to check in the first flight was already delayed and the gentleman told us it might be in our best interest to book a different flight. He took us to the head of the line and the Rep told us out right we had 39 for the connecting flight . I asked right out are u sure if not we can stay here with family that will not cost us because we have no money to be stranded and he definitely said YES. I have my partner on this flight checking in wirh me that will verify this. I have sent an email to [redacted]. If I have to I will go to Channel 10. This is ridiculous way to run a large business like this. They rare telling me that they will use this scenario to better there reps. Well hats not going to help my pocket. Thank you for all your help. 
.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on February 6, 2016 and case number [redacted] on February 6, 2016. See
attached.

Complaint: [redacted]
I am rejecting this response because:
I still am dissatisfied about the situation and how it Was handled.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:American Airlines has refused to offer any resolution, nor any compromise. They have wronged, and refused to take any sort of responsibility to their wronging. Furthermore, their service was inefficient and unuseful.This complaint should remain on file, so that other potential customers could know.Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is 2 years after AA agreed to refund the taxes and still hasnt done so. This is unacceptabke and AA has not done what they previously agreed to do.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on October 7, 2015 and case numbe[redacted] on October 8, 2015. See
attached.

Complaint: [redacted]
I am...

rejecting this response because: I bought 2 tickets for around $150 the credit card was working, and the partial Coupon was working, and when I got to the airport not only did I have to pay $450 for each tickets I also lost the around 200$ coupons I used to purchase it, Please refund me the full amounts I paid, because you voided the coupon for no good reason. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the airline refuses to adequately address the issue and provide any sort of compensation for the issue at hand.
Regards,
[redacted]

Noted. Last response from case number [redacted] on September 11, 2017 is attached.

Complaint: [redacted]
I am rejecting this response because:The monetary losses we experienced during this horrific trip were way more than just $250, between loss rental expenses, hotel expenses, meetings...

we did not attend and already paid for (none of which we were able to get reimbursed for) , and additional money spent on food during this prolonged trip. Not to mention, its $250 that we have to use with their business again. No thank you! I'd prefer to never fly through American Airlines again. The voucher also only last 1 year and I am pregnant and unable to even use this "reimbursement". 
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on November 2, 2015. See attached.

Complaint: [redacted]
I am...

rejecting this response because:  I purchased a ticket and IN ADDITION to the ticket for the flight, a main cabin extra seat.  The service/product called "main cabin extra" cost an extra $48.89 in addition to the ticket price.  I purchased "main cabin extra" because AA advertised it at the time as a way to board earlier and be accorded extra leg room, which I enjoy immensely and am willing to pay extra for.I am not contesting the underlying ticket.  I am contesting the additional product "Main Cabin Extra."  That leg of my trip from DFW-TUS I was denied the extra leg room portion of the service/product "main cabin extra" because AA sat a woman with a service dog (full grown labrador retriever) next to me, and the laborador retriever spent the whole flight sitting on my shins and feet.  I don't see how this was extra leg room.  I just want to be reimbursed for that product, the amount $48.89.  I am almost certain AA's policies don't allow an animal to be seated on any portion of any person's body - and despite mentioning this to the flight attendant, no accomodation or solution was offered, so I sat there for over 2 hours with a dog laying on my feet.  I am attaching a picture, my receipt, an explanation of receipts and my ticket info.  Please note the underlying ticket was purchased through a contract with the Department of Defense.  I personally paid for the main cabin extra feature.  I don't think the common contract for carriage permits this sort of obstruction or placement of object/animal on another passenger.  
Regards,
[redacted]

Customer was contacted on April 6, 2018 under case #[redacted].  Please see attached.

Passenger was contacted by phone on March 29, 2018. Passenger stated she does not want anyone from American Airlines to call her again.