American Airlines

Passenger has been contacted under case number [redacted]
on August 25, 2016. See attached.

Complaint[redacted]
I am rejecting this response because:American Airlines did not in fact deal with it at all. And is now contacting me over a year later...? Odd business practices.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: American Airlines only offered to help with part of the claim and they should have accepted 100% of the responsibility. They are the ones who did not load my luggage which missed my vacation. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It is clear AA places no respect to paying customers. Regards,
[redacted]

Passenger has been contacted under case [redacted] and a resolution of goodwill has been offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger has been contacted under case number 1-25510827765 and information has been provided.

Complaint: [redacted]
I am rejecting this response because:the airlines did not get me to my intended destination and had to drive myself to Vermont. They did not even get me into the same state for...

that matter!!! Therefore they need to compensate me for the accured costs. If AA was able to get me to my destination, ir same state, by resheduling with a different airline, I would not be having to file this complaint. 
Regards,
[redacted]

Passenger was contacted under case# [redacted] and resolution/policy was offered during phone call.

Complaint[redacted]
I am rejecting this response because:I just received an additional response directly from AA telling me that they cannot offer a refund because “the ticket has expired”. I’m not sure what this even means, as I’ve been trying to get this refund for over a year and a half now. And for all this time spent, AA still has not offered to give me my money back for a purchase I made for a service they ultimately were unable to provide. I don’t understand how you can takes someone’s money in exchange for a service and then not deliver on the service, but still keep the consumer’s money. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:I submitted this complaint 2 years ago and I don't even remember what it was about. I bet that's exactly what you were aiming to do by waiting 2 years to respond. I'm sure I will begrudgingly fly AA again at some point because I only have 3 goddamn choices.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: American never addressed my concerns, contrary to its response.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and explanation has been provided.

Complaint: [redacted]
I am rejecting this response because: The business never responded to my complaint.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I had already received this email from [redacted] on October 9, 2017, but never heard nor received a refund from American Airlines...

after. When I followed up as outlined in my complaint attached, they told me that the refund request had not been resubmitted and the case was closed. American Airlines needs to take responsibility and abide by their promise to customers. The below from my initial complaint filed with the Revdex.com reflects communication with American Airlines after receiving their Oct 9 e-mail attached here, for which I remained unsatisfied and this is why I filed the complaint with the Revdex.com. They have not resubmitted my request for refunds.
·     " On October 9, I called American
Airlines once more and spoke with a supervisor from the North Carolina office,
[redacted] She called the refund center and they informed her that they had
refunded the Miami to Detroit flight and a provided a difference in seat cost
for $95, but they had not refunded Detroit to [redacted] because the cap was for
direct flights out of Miami. They realized it was a mistake because my mother
never got on the flight to Detroit since American Airlines had cancelled that
flight on September 7 and therefore I could not be responsible for the portion
of the flight from Detroit to [redacted]. American had re-booked my mother on a
flight to Washington.
 
·     
On October 9, Ms. [redacted] informed
me that she would send an e-mail on my behalf to Customer relations requesting
a review and reimbursement of the remaining amount owed to me, which at this
point is $655.80 - $180.92 - $95 = $281.
 
·     
On October 9, I received an e-mail
from Customer Relations signed by [redacted] with case AA Ref#[redacted]
informing me that they would resubmit my request for refund for review and that
someone would get back to me soon. No one contacted me since.
 
·     
On October 19, I called American
Airlines to inquire on the status and spoke with [redacted], a supervisor at the Phoenix
office. He called the refund center and they informed him that they had not
received any request to further review my case and that from their perspective
they have completed the reimbursement process and the case is closed.
 
I am requesting that American Airlines reimburse me the
$281, amount still owed to me on the $655.80 ticket for which they have only
reimbursed $275.92."
 Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am responding to AA’s offer of a $100 voucher to be applied to a future flight. I do not accept this offer because it is not proper restitution...

for all of the customer service failures on the flight in dispute. As I have already indicated before, proper restitution would be $300 being refunded back to my CC to cover the departure flight where all of the customer service failures occurred. AA seems to be apologetic for the way things were handled on the first half of this flight, so why do you not want to make proper restitution? If you are wanting to offer a travel voucher, why don’t you offer a voucher for a First Class trip from Albuquerque, NM to Springfield, MO (to be used in the calendar year) so that we can restore confidence in AA’s commitment to excellence in customer service? That is the right thing to do.            When one pays out their money for a First Class ticket, then one expects nothing short of First Class service. Once that contract has been breached in some way (in this case, many ways), then proper restitution needs to be made. A First Class customer does not just want to get from point A to point B, they want to get there in the best possible way with the best possible service. Needless to say, First Class service was not achieved on the Dec. 19 flight from Albuquerque, NM to Springfield, MO. This was only the second time that my Mom had flown First Class. The first time she flew First Class, everything went very well. So she was eager to go First Class again. But after this second time, my Mom wasn’t even sure if she wanted to ever fly again. Is this the kind of impression that AA wants to leave with my Mom when you have the perfect opportunity to do what is right?            I do realize that we are not frequent flyers in that we utilize your services only once or twice a year. But I must point out that we have generally made AA our airline of choice. Please don’t destroy our confidence in your ability to handle customer service issues. I do have to wonder what restitution would be made if we were frequent flyers or business travelers who traveled monthly or even weekly and had lots of miles or points. If we were in this category of traveler, I do believe that AA would be more willing to give back instead of just giving crumbs off the table. In other words, please don’t shortchange us just because we don’t impact your bottom line profit margins as much as the frequent flyer or business traveler.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:American Airlines never addressed my complaint! I have received no correspondence from them, nothing telling me that they have addressed my issue. And now, TWI YEARS after I flied the initial complaint, they have the audacity to say they've resolved it??? They must believe I would have just forgotten about my whole experience since that time. Sorry, AA. I'm still here with an unresolved complaint. 
Regards,
[redacted]

Passenger was responded to under case [redacted] on February 13, 2018.  Please see attached.

Passenger was responded to under case [redacted] on March 15, 2018.  Please see attached.

Complaint: [redacted]
I am rejecting this response because of the options I was given forced me to purchase other tickets. If they had offered full credit sooner I would have been able to use the...

tickets to schedule our flights out of Alaska. However, because of the options they gave me I had to rebook on a different airline - I got the same response twice from different customer service agents, they both told me the same thing.
Regards,
[redacted]