American Airlines

Customer was contacted on April 17, 2018 under case #[redacted]  Please see attached.

Complaint: [redacted]
I am rejecting this response because:The business is refusing to provide any accommodation.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:they did not adequately address my concern. All responses were canned and did not address what happened.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes they did. I did update the complaint.Thanks for following up. [redacted] 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never received correspondance. 
Regards,
[redacted]

Passenger was contacted under case [redacted] on 1/5/2018.  see attached.

Passenger has been contacted under case numbers [redacted] on January 12, 2016. See attached.

Passenger was contacted under case [redacted] and resolution was offered.

Complaint: [redacted]
 I have repeatedly requested proof of the reimbursement as well as  how they discount the value of  the services which I paid for and never received.  The response from AMerican Airlines is wholly unsatisfactory.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger has been contacted under case [redacted] and a resolution has been met

Complaint: [redacted]
I am rejecting this response because: [redacted] is the agent who rejected my claim the first time; also his lack of help the first time around helping me when I requested a...

supervisor to speak to returning my calls and letting me know certain things about this claim was horrible this response is basically the same thing he has said in my resolution...I still havent recieved a personal response from a supervisor or american airlines since I emailed them on this issue before I put my statement in with Revdex.com.... I called and asked could I speak to a supervisor numerous times american airlines treat customers like crap and they put day or limitations thats unheard of so they can use that as an excuse to not do what theyre supposed to....when I sent my paperwork in no one stated that this paperwork needed to be in within a certain amount of time and thats what customer service is about....if im calling in with a claim I should let you know all the guidelines and the stipulations before we would move on with the process which you all did not do and used that as an excuse to say that was the reason why you all denied my claim...american airlines also have tons of complaints from customers who signed up for there advantage club who also gets poor customer service all the time....In the resolution letters you have sent states that the documentation I sent in dont meet your criteria and couldnt be verified, when you said certain things about the documentation needed to be resent I tried and told you thats the only documentation we had....I called both stores myself and could verify so I cant understand how you all couldnt and on these documentations what all are you all looking for it clearly showes the store it was purchased from the item the amount the date the store clerk transaction number I dont see what more is needed to be seen; this is just another way for american airlines to let there employees get away with my items that was stolen out of my luggage and there employees to have terrible customer service...  
Regards,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because:
The practice of charging someone $150 to use half of what was purchased is wrong, and morally reprehensible.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on March 26, 2018. See attached.

Complaint: [redacted]I was contacted by the business, but a resolution was not reached as a result of these communications.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have not received the difference in fares from my original reservation to my replacement reservation.  American Airlines has not provided reparation to my request.   
Regards,
[redacted]