American Airlines

Complaint[redacted]
I am rejecting this response because: I have not been contacted by the business, and they have refused to terminate my AAdvantage account after countless demands by me to do so.  Instead, the business has...

continued to resort to extortionate demands that I blindly fax over my government issued identification to an unsecure fax number (exposing myself to the risk of identity theft), or else continue to run the risk of having my personal information stored in a database against my will for potential hackers to access.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:American Airlines did far to little to remedy the situation. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:When you called me, you started off the conversation by saying that you were trying to better your relationship with the Revdex.com and that you were sorry that I missed my flight, BUT you weren't going to give me a refund. I'm not sure what the purpose of that call was if you expressed your intent within the first 10 seconds of the call, and that was to do nothing for me, but to get back into good graces with the Revdex.com. I actually do NOT understand (as you stated) why I would be charged the cost of a new flight when this was in no way my fault. I am a graduate student and my only income right now is through my assistantships, which don't even cover the cost of my rent. I didn't choose to go on this vacation out of pure enjoyment, I was the maid of honor in my best friend's wedding. That being said, the charge of the additional payment affected me for several months, trying to catch up on bills. American Airlines is a 3 billion dollar company. The fact that you would not try to rectify what is a nominal charge to your company so that I could have the financial burden relieved that AA caused is immoral and extremely disappointing. I have been flying American my whole life, but this experience has been so disheartening and my family and I don't plan on flying with AA in the future if this isn't resolved in good faith. My boyfriend wanted me to spend some time with his family in Arizona over my Christmas break, so he bought me a plane ticket as my Christmas present. On the way home when I went to check in, we realized that my boyfriend booked the flight incorrectly and instead of booking me a 1215PM flight, he booked a 1215AM redeye, which of course we missed. This mistake was 100% his fault, but not only were the agents extremely polite to me, but they put me on the next flight, a 140PM flight, for NO extra charge and NO change fee. How two companies that have such comparable airfares have such different customer service? This makes the decision easy for me to use United in the future unless AA intends to refund me the cost of the extra ticket. Since this has been such a drawn-out process, and I know we are both anxious to be done with this, I would also accept an American Airlines voucher for the cost of the additional ticket.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on September 24, 2015 and case number [redacted] on August 17, 2015. See
attached.

Complaint[redacted]
I am rejecting this response because:I received a response with no phone number to call with the requested information. It appears they didn't read my complaint and just...

sent a canned response. This is a pattern of poor customer service they have when resolving flights they cancel.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer was contacted on April 4, 2018 under case [redacted]  Please see attached.

Complaint: [redacted]
I am rejecting this response because: American Airlines and [redacted] keep pushing me from one to the other. Neither one has refunded me for the unflown segments.
Regards,
[redacted]

Contacted passenger and explained AA policy

Passenger has been contacted under case number [redacted] on December 1, 2016. See attached.

Passenger has been contacted under case [redacted] on January 16, 2018.  Please see attached.

Passenger was contacted under case [redacted] on February 18, 2016 and [redacted] on January 6, 2016.  Please see attached.

Passenger was contacted until case # [redacted] and a resolution has been met.

Passenger has been contacted under case number [redacted] on September 22, 2015. See attached.

Passenger has been contacted under case number [redacted]
on April 7, 2017. See attached. A follow up phone conversation was also held on April 18, 2018 to further explain.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I received a $200 AA voucher valid for 1 year from the date...

issued. Thank you for your assistance in the matter Revdex.com.
Regards,
[redacted]

Passenger was responded to on March 15, 2018 under case [redacted]  Please see attached.

Passenger has been contacted under case number [redacted] on March 1, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:I have already filed a lost item report over one week ago with no resolution. My report # is [redacted] I have also learned from...

multiple sources American Airlines is not proactive in such matters and rarely offers resolution for the customer. In the very least, I deserve compensation for a new phone in a timely manner.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: A special meal was requested once the ticket was purchased(months  in advance) and confirmed 2 days prior to the trip via phone.
Regards,
[redacted]