American Airlines

Complaint: [redacted] I am rejecting this response; while the response, on the surface, clearly shows an Airline willing to accept their faults It also clearly doesn't offer any recompense.Let me make this clearAmerica Airlines advertised a flight for quite a few months and then at the last minute (figuratively of course) decided to change the flight scheduleThis wasn't a minor delaythis was a multi-hour delay that had us landing several hours after the cruise was suppose to leave portIn essence, the flight was no longer acceptable to our needsWhen I contacted American Airlines about this issue, I was told I could either take a full refund, in a voucher form, or I could take an earlier flight; the only problem was there were no same-day earlier flightsThe only other same-day flight was a red-eye that landed at AM (or some ungodly hour)Either way, I had to spend money on a hotel room due to a flight change that was not my choosing, and by all accounts has never been explained by American Airlines.To top it off, [redacted] was extremely rude and didn't careHe literally laughed at me on the phone and screamed at me that he was the "end of the line" as far as managers went and that I was just wasting his and my time Regards, [redacted]

Passenger has been contacted under case number [redacted] on January 31, See attached

Passenger has been contacted under case number [redacted] on September 13, See attached

Complaint [redacted] I am rejecting this response because:American Airlines did not in fact deal with it at allAnd is now contacting me over a year later...? Odd business practices Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I DID NOT REACH MY DESTINATION!!! WHAT ARE GOING TO DO BECAUSE YOU DID NOT GIVE ME AN OPTION ON REACHING MY DESTINATION!! I NEED TO BE CREDITED FOR THE LACK OF TRAVEL NOT RECEIVED!! Regards, [redacted]

Passenger was responded to on March 15, 2018under case [redacted] Please see attached

Passenger has been contacted under case number [redacted] on October 19, and case number [redacted] on October 22, See attached

Passenger has been contacted under case [redacted] and advised of the resolution

Complaint: [redacted] I am rejecting this response because:I responded back to this letter from American Airlines as follows on the same date of their correspondence, Dec5th, and received no response They have taken no action on my issues yet.Here is my response back to American Airlines, to which I did not receive a response: [redacted] Hello! Thank you for calling me this morning - I do still wish to pursue this matter In fact, in the last two weeks I tried again to use my Upgrade certificate, purchased with Business Exxtra points.On my trip to Wisconsin, I was told I was on the list to be able to use my upgrade certificate, but I didn't get upgraded due to lack of available First Class seats, which I understand, but then on the way back home on the same ticket, there were enough seats to be upgraded, but when I called Business Exxtra be able to use the upgrade certificate they said I didn't have the right kind of ticket to be able to use the upgrade certificate.So I've been trying to use this certificate for many months; it is now becoming dogeared/faded from being in my purse for so long because they say I need to have the certificate with me to use it.Every time I try to use it there is always some reason I can't use it - it is "too early" to get on the list to be have a chance to use it, or it is "too late" to use it because the seats in First Class are already used up to be able to use it, or there are not available seats, or most often - I don't have the "right kind" of ticket, which you don't even know until you book the ticket!So this all seems like a scam to me - the American AAdvantge program is so much easier to use (I don't have to carry around this ridiculous paper ticket, and I can mark online whether or not I want to use my AAvantage points to try for an upgrade, rather than having to make the time to call Business Exxtra So it seems like a scam or like Business Exxtra is hoping I'll just give up on trying to use it, or I'll loose the paper ticket, etc It just shouldn't be soooo hard to use it! I have more important things to do If I have an upgrade certificate and First Class seats are available, I should be able to just use the certificate Also, every time I ask anyone on the American Airlines staff about this, they don't really know anything at all about the program, so that is not great either.So there is a lot of improvement needed for this program, I just want to be able to use this upgrade certificate before it expires - I am quite frustrated with this I am Platinum and a Million Miler, so obviously I fly a lot but still I have tried to use it multiple times with no success.Thank you for listening - let me know how I can use this certificate and please make some improvements to this program[redacted] Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:American airlines did not honor their agreement to credit miles or compensate in anyway more poor customer service and lies as usual from them Regards, [redacted] ***o

Passenger has been contacted under case number [redacted] on April 20, See attached

Complaint: [redacted] I am rejecting this response because: I find their proposed resolution of a $refund to be almost as insulting and the entire situationI have another offer, you can keep the refund and instead refund me for my next flight I have booked with AA next week and I'll book it with Delta or JetBlue and no longer fly with American in the futureHere is the record locator for that flight [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The company refunded the cost of the flight they did not place me on, but I was not reimbursed for the $taxi ride to my destinationAs I mentioned in my original complaint, the staff at the help desk were dismissive and told me I was booked on an am flight although they refused to provide a hotel for the nightWhen I arrived by cab to my destination I was told they never booked the flight Regards, [redacted] ***

Complaint: I am rejecting this response because: Their offer was not good enoughI don't expect AA to do better eitherNeither I nor my kids will fly with them ever again Regards, [redacted]

Passenger has been contacted under case numbe [redacted] on January 10, See attached

Complaint: [redacted] I am rejecting this response because:As we stated in the original response, we do not feel what AA offered us is acceptable There has been no resolution We were offered $($per person) compensation in the form of flight vouchers for what was worth much more than that We lost a night in a $400/night resort with the delay on the trip out there, which we can not get back As well as the day of work we missed on the return trip In addition to all of that, we were given food vouchers for the hotels we were forced to stay in that did not cover the cost of eating there We had to spend our own money to eat Money we would not have had to spend had we not been delayed.I believe what we are asking for is not unreasonable If a company causes us to miss a $hotel night due to their mistakes, they should reimburse us for what we lost Not offer us something times less than that And additional reparations for a second lost day on the return trip plus the extra money we needed to spend at these hotels due to their delays Not to mention the hours of stress we were under during those days These $vouchers are not reimbursement, they are an invitation to spend more money on their airline.So no, we don't accept this response from them Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: More than two years after I made the complaint, I did not expect to see this file still open I will reiterate my previous response to American Airlines' feeble non-response:Due to the misinformation given and the resulting anxiety and wasted time it incurred, I asked AA to give me partial reimbursement of the frequent flier miles spent on this trip, up to 38,miles (half of what I spent)The email response from AA did not acknowledge any of my specific concerns, nor did it offer any form of compensation Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: American did contact me but did nothing to resolve the concerns I had brought up to you and to them Regards, [redacted] ***

Passenger has been contacted under case [redacted] an resolution has been met

Complaint: [redacted] I am rejecting this response because: I have previously wrote in detail what happened when I used american airlines for travelWhich was more than four instances bad attitudes, refusal to assist, lost baggage and delayed flightFor that I was offered travel miles, approx vale $When I rejected that offer, they retracted that offer and stated they were closing the case on their endThey never contacted me again since Regards, [redacted] ***