American Airlines

Passenger was contacted under case [redacted] on March 7, 2018.  Please see attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was never advised of this policy until after the hockey stick was broken.  Best practice would have been when you took more of my money for...

a baggage fee, explaining that a hard case would be the only way your airline would take responsibility for anything broken by the mistreatmemt of my belongings. Instead, your airlines mishandled my baggage and took zero responsibility.  I will do my best, and have thus far, to never utilize your airline again.
Regards,
[redacted]

Phone call made to the passenger under case [redacted] apology and resolution was offered.

Passenger has been contacted under case number [redacted] on December 4, 2017. See attached.

Passenger has been contacted under case number [redacted]
on January 17, 2018. See attached.

Passenger has been contacted under case number [redacted]
on February 3, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They are not offering a refund of my expenses due to their negligence.
Regards,
[redacted]

Passenger was responded to on February 3, 2018 under case  [redacted].  Please see attached.

Complaint: [redacted]
I am rejecting this response because: American Airlines did not give me my money back nor did they offer any type of compensation for the harassment and embarrassment we endured.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because we don't agree with the resolution.  I believe that AA didn't handle the problem appropriately.  Their customer service is bad and unreasonable.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on 9/22/2017 and case numbe[redacted] on 9/25/2017. See attached.

Complaint: [redacted]
I am rejecting this response because: I didn't receive a refund in lieu of travel points.
Regards,
[redacted]

Complaint: [redacted]
To Whom It May Concern:While I appreciate the response from the business, albeit after a considerable period of time, the response fails to adequately address my complaint. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] Resolution has been offered and AA policy has been explained.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Ms [redacted] American Airlines has resolved the complaint Thank you for your help
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:     
American Airlines involuntarily bumped myself and my wife from that flight due to overbooking.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have never received a response from the company as they indicate. 
Regards,
[redacted]