American Airlines

Passenger has been contacted under case number [redacted] on March 22, 2018. See attached.

Passenger was responded to on December 21, 2015 and January 25, 2016 under cases [redacted] and [redacted].  Please see attached.

Complaint: [redacted]
I am rejecting this response because: At the end of the day, American Airlines is keeping my money for a service I can’t use and they don’t have to provide. I had to spend an...

additional $250 to buy tickets to return home on the date I need to, and they are free to sell my original seats twice. Policy or no policy, it is not a fair way to treat a customer. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: American Airlines did not address my concern or complaint in any manner whatsoever.  They denied I even had a complaint.  That said, I don't think American Airlines will ever agree to do anything for me on this matter.  As such, I have notified American of my intention to consciously not use their services again in the future and move my personal and business travel to one of their competitors.Ultimately, American's ability to force anti-consumer rules onto its customers is a fundamental problem with the monopolistic problems of air travel in the United States and I welcome the Democrats adding an anti-monopoly agenda to their political platform.  My hope is that, whatever is crafted by the Democratic party, significantly hobbles American's ability to continue hurting customers.
Regards,
[redacted]

Complaint[redacted]
I am...

rejecting this response because:----Dear Revdex.com, Thank you for the follow up correspondence. I am in total disagreement with American Airlines in their investigation, review of this incidence and unilateral action against me.  I have over 240,000 AAdvantage miles that they have seized from my account. As indicated in the complaint, 1.    I was offered a gift from a person I had done business with several years ago in the form of a rewards ticket on American Airlines.  We had done business virtually via [redacted] telephone and [redacted] and have never met in person.2.    An AA rep – [redacted] – contacted me and with request for information, which I provided to the best of my knowledge.3.    I confronted the business associate who gave me the gift via [redacted] and have not heard back from this person since then.4.    American Airlines took a unilateral action of freezing my AA rewards account that had over 240,000 miles without further explanation.5.    I filed a complaint as no response was being provided by AA to my repeated emails to [redacted]6.    After filing of the complaint, I received a correspondence stating that the gift I received as fraudulent/possibly stolen miles.7.    I have responded back to AA per the contact information provided on the correspondence and have not heard back as of now. 8.    I continue to investigate and provide my findings to the email address on record for [redacted] and have not heard back from this person. 9.    I can provide emails I sent to American Airlines.  I believe my computer was somehow hacked via [redacted] and that may have been the start of this entire incident.  I believe I have located the culprit who gave me the giftAA has not made the effort to respond to my emails or provide me with any additional information despite my sincere efforts in trying to get this situation resolved.  Everytime I contact AA, I am provided vague answers that lead nowhere.  Even in their response to you I see that AA states “If you need any further assistance from American, visit them online at aa.com.”  This information is not helpful as there is not one person who can accurately provide an answer other than “We do not have the ability to information and cannot reach the security office.  You will have to wait for their response.” My experience with American Airlines has been one where AA is extremely uncooperative and unresponsive.  They have taken an unfair action which amounts to stealing.   I do not wish to have this case closed as the situation has not been resolved.  By taking unilateral action in taking my miles, it is tantamount to stealing (each mile has a $0.0295 value according to American Airlines - [redacted] I would appreciate your continued efforts in keeping this complaint active until a resolution with American Airlines has been reached. Lastly, I can provide all my email correspondences that have not been responded to.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear Ms. [redacted]Thank you for returning my telephone call and speaking with me Monday. As we discussed, I am requesting my complaint against American Airlines, Inc. (AA) case be re-opened.I am certainly not satisfied with the response from AA that they "followed their policy" as it is the enforcement of this policy that is designed take advantage of consumers.As previously explained, I booked a vacation using my points and when I had to cancel the trip, I notified the hotel directly, well in advance, instead of AA. The hotel confirmed to me that since I had provided them with ample notice, there would be no cancellation fee or charges of any kind.Notwithstanding that they incurred no expense whatsoever, AA confiscated all of my points that were to pay for the vacation because I had notified the hotel directly instead of notifying them, stating it was their "policy to do so". Since the hotel imposed no cancellation or fee of any kind on AA, what was their justification to confiscate all of my points and charge me full price? There is no justification, except that they followed their arbitrary and capricious policy designed to defraud consumers!I am sure there are many other consumers who have also contacted their hotels directly, long after their vacation was booked, cancelled their reservations with no charge to AA and had their points confiscated, as mine were. I am equally sure that there will be many more consumers that will be taken advantage of by AA in the future, if AA is allowed to continue its deceptive policies and procedures.Maybe that's why they call it their "Advantage Program"?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no resolution was provided.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The response does not address the issue. I asked to have my money for the flight refunded in full. The airline is penalizing me with a $200 fee to...

reschedule my flight due to the inclement weather. AT this point I DO NOT feel safe EVER traveling with American Airlines due to the treatment I received from the manager. This issue needs to be addressed. I was not provided a call back number when American Airlines called me while I was at work. They called once and the representative rushed through the call and sounded as if she did not care at all while leaving me the message. I called the number on my caller ID which remained busy. American Airlines needs to take responsibility and accommodate me for the Nasty, DISRESPECTFUL way I was treated.  No one should experience this type of treatment when they are paying for a service!!! I am unable to travel the days allotted due to my work schedule and I have experienced extreme stress due to this matter. 
Regards,
[redacted]

Passenger has been contacted under case [redacted] and explanation has been provided.

Complaint: [redacted]
I am rejecting this response because: issue was never addressed and no Manager ever did contact me
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Aamerican Airlines has not compensated me in any way for this disaster.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Their response did not satisfy my complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I received an email over the weekend stating that my claim was in review and that due to the circumstance of how my bag was...

damaged they are going to reimburse me the full amount of my claim.At this time, I am satisfied with their answer and seek no further actions. As long as I receive the 2nd check they are promising to send me within the next two to three weeks, I am considering this case closed. Thank you,
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: its response is insufficient. This complaint has been escalated to the [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no resolution was offered to me at all. No further communication has been made to me by American Airlines. Nor have they refunded me my money. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response; while the response, on the surface, clearly shows an Airline willing to accept their faults It also clearly doesn't offer any recompense.Let me make this clear. America Airlines advertised a flight for quite a few months and then at the last minute (figuratively of course) decided to change the flight schedule. This wasn't a minor delay... this was a multi-hour delay that had us landing several hours after the cruise was suppose to leave port. In essence, the flight was no longer acceptable to our needs. When I contacted American Airlines about this issue, I was told I could either take a full refund, in a voucher form, or I could take an earlier flight; the only problem was there were no same-day earlier flights. The only other same-day flight was a red-eye that landed at 2 AM (or some ungodly hour). Either way, I had to spend money on a hotel room due to a flight change that was not my choosing, and by all accounts has never been explained by American Airlines.To top it off, [redacted] was extremely rude and didn't care. He literally laughed at me on the phone and screamed at me that he was the "end of the line" as far as managers went and that I was just wasting his and my time.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: We only received a refund for the portion of the ticket we did not use. We were still inconvenienced by the incident, coding us a few hundred dollars for a rental car, and the time to make the drive. We also never received a contact from the business regarding our request.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:My connecting flight from Dallas to Cleveland was cancelled. I was told by an American gate agent in Dallas that I could fly to Columbus (Ohio), and if I rented a car to drive to Cleveland I could submit a copy of the receipt for reimbursement of the rental. American instead sent me two travel vouchers good for one year. These were of no use to me because our travelling is either on packaged tours or to destinations from Ohio to which American has no non-stop flights. American, and USAir with which American merged, have a history of mechanical problems causing flight cancellations. In my business career I had many nightmare delays with USAir. On the night in question the Dallas-Cleveland flight was cancelled due to maintenance, and another flight had to return to Dallas for Mechanical reasons. Several flights were cancelled that night, and the airport was a fiasco of stranded passengers. By flying to Columbus we helped American out. There were two less people to deal with the next day, and we even went to the trouble of collecting our luggage at Cleveland airport when we turned in the rental car.We had trip insurance and we have been reimbursed through that, so we do not require monetary reimbursement. However, for this complaint to be closed I would like to receive from American CEO Doug Parker a personally signed letter documenting two things: 1) What American is doing to reduce mechanical problems; and 2) How they will ensure that gate agents are aware of corporate policy regarding reimbursement.Regards,
[redacted]

Passenger has been contacted under case number [redacted] and AA policy has been explained

Complaint: [redacted]
I am...

rejecting this response because:American Airlines STOLE my money. I purchased a ticket for my daughter to return home from school. Because she did not physically have my credit card, they refused to let get a boarding pass or get on the flight. She had to purchase a $500 ticket from a second airline. In essence, not only did this company STEAL my money, but they cost me an additional debt. As of today, AA has NOT even ATTEMPTED to make this right. 
Regards,
[redacted]