American Airlines

Complaint: [redacted]
I am rejecting this response because:I have exchanged a dozen emails with American Airlines about this issue already.  Please see below.---------- Forwarded message...

----------[redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted]Dear Mr[redacted]Reference Ticket: [redacted]Thank you for contacting the Passenger Refunds Department.Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.Sincerely,[redacted]
[redacted]
[redacted]The information in this email is confidential and is intended solely for the addressee(s); access to anyone else is unauthorized. If this message has been sent to you in error, do not review, disseminate, distribute or copy it. If you are not the intended recipient, please delete this email from your email system.
Regards,
[redacted]

Passenger has been contacted under case [redacted] on February 7, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: no resolution was provided.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on March 22, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: I have not been contacted by American Airlines at all.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: At the end of the day, American Airlines is keeping my money for a service I can’t use and they don’t have to provide. I had to spend an...

additional $250 to buy tickets to return home on the date I need to, and they are free to sell my original seats twice. Policy or no policy, it is not a fair way to treat a customer. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: issue was never addressed and no Manager ever did contact me
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: We only received a refund for the portion of the ticket we did not use. We were still inconvenienced by the incident, coding us a few hundred dollars for a rental car, and the time to make the drive. We also never received a contact from the business regarding our request.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:American Airlines STOLE my money. I purchased a ticket for my daughter to return home from school. Because she did not physically have my credit card, they refused to let get a boarding pass or get on the flight. She had to purchase a $500 ticket from a second airline. In essence, not only did this company STEAL my money, but they cost me an additional debt. As of today, AA has NOT even ATTEMPTED to make this right. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I did not receive a response from the vendor therefore, the resolution does not met requirement as such.  A company should not be able to close a complaint based on the mere comment that they resolved when they do not make attempt to resolve; but instead show proof they resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no resolution was offered to me at all. No further communication has been made to me by American Airlines. Nor have they refunded me my money. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:My connecting flight from Dallas to Cleveland was cancelled. I was told by an American gate agent in Dallas that I could fly to Columbus (Ohio), and if I rented a car to drive to Cleveland I could submit a copy of the receipt for reimbursement of the rental. American instead sent me two travel vouchers good for one year. These were of no use to me because our travelling is either on packaged tours or to destinations from Ohio to which American has no non-stop flights. American, and USAir with which American merged, have a history of mechanical problems causing flight cancellations. In my business career I had many nightmare delays with USAir. On the night in question the Dallas-Cleveland flight was cancelled due to maintenance, and another flight had to return to Dallas for Mechanical reasons. Several flights were cancelled that night, and the airport was a fiasco of stranded passengers. By flying to Columbus we helped American out. There were two less people to deal with the next day, and we even went to the trouble of collecting our luggage at Cleveland airport when we turned in the rental car.We had trip insurance and we have been reimbursed through that, so we do not require monetary reimbursement. However, for this complaint to be closed I would like to receive from American CEO Doug Parker a personally signed letter documenting two things: 1) What American is doing to reduce mechanical problems; and 2) How they will ensure that gate agents are aware of corporate policy regarding reimbursement.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I received an email over the weekend stating that my claim was in review and that due to the circumstance of how my bag was...

damaged they are going to reimburse me the full amount of my claim.At this time, I am satisfied with their answer and seek no further actions. As long as I receive the 2nd check they are promising to send me within the next two to three weeks, I am considering this case closed. Thank you,
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Their response did not satisfy my complaint.
Regards,
[redacted]

[redacted]Passenger was contacted under case  [redacted] and  a resolution was offered.

Complaint: [redacted]
I am rejecting this response because: The response does not address the issue. I asked to have my money for the flight refunded in full. The airline is penalizing me with a $200 fee to...

reschedule my flight due to the inclement weather. AT this point I DO NOT feel safe EVER traveling with American Airlines due to the treatment I received from the manager. This issue needs to be addressed. I was not provided a call back number when American Airlines called me while I was at work. They called once and the representative rushed through the call and sounded as if she did not care at all while leaving me the message. I called the number on my caller ID which remained busy. American Airlines needs to take responsibility and accommodate me for the Nasty, DISRESPECTFUL way I was treated.  No one should experience this type of treatment when they are paying for a service!!! I am unable to travel the days allotted due to my work schedule and I have experienced extreme stress due to this matter. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It took a long time to wait to receive my refund. I don't want experience same procedure. No longer I don't want to use AA gift card.I REQUEST THE CHECK INSTEAD OF AA VOUCHER.Regards,
[redacted]

Revdex.com:
This a old complaint, AA did contact me with a resolution.
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for actually considering my issues and working towards a viable solution.
Regards,
[redacted]